White House Estates & Finance Loughborough reviews

★★★★★ 5/5

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We have recently purchased a property…

We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)

Customer · 24 February 2022

★★★★★ 1/5

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Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

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Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

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Avoid Charly Saunders at Grantham

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

Ferraro · 15 April 2026

★★★★★ 5/5

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5* service from the Hoddesdon branch

The whole team in the Hoddesdon branch managed my sale brilliantly and actively helped to find us our new family home. Really grateful to Rocco, Matt and Gary for all their hard work, friendliness, advice and communication from enquiry up until completion and would highly recommend their services.

Eleanor · 2 February 2026

★★★★★ 1/5

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Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

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If I could have given no stars I would have

If I could have given no stars, I would have. Awful company to deal with, never returned phone calls which is really the basics of dealing with a sale. Their knowledge of what was going on with my sale was non existent and I was consistently getting mixed messages from them when they did eventually return a call. In one example, after being told I would be contacted on a Monday, the estate agent went on the attack on Thursday when I finally got hold of them, asking what on earth it was I wanted when the answer was clearly for them to follow their word and do what they said they would. I was repeatedly told "there's a reason we're the biggest and best estate agent" and that "customer service really is our priority" and it seemed to really shock them when I said their service was appalling. I have now completed but haven't actually heard from the estate agent to tell me this, the solicitor called to tell me and if I could avoid talking to the clowns in the branch then I would. I was told that I would receive daily updates at one point, these lasted for one day. I was told that I would be copied into all email correspondence so that I knew what was going on, this never happened. There were occasional false dawns where someone would get in touch when they said they would, but this would then be let down the next time that any communication was attempted.Avoid using the Banner Cross branch in Sheffield at all costs. All estate agents are bad, but this was a whole new level.

Matt · 30 September 2021

★★★★★ 1/5

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Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 1/5

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Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 1/5

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These Guys are complete Clowns…

These Guys are complete Clowns (Broxbourne Branch) and should be avoided at all costs, Didnt show up for initial viewing and didn't tell me, ridiculously hard to get hold of, and when you do they all act like 5 year olds, instead of doing what they are paid to do and sell people's properties they spend all their time trying to peddle their own Mortgage Products, I put in an offer on a house last Saturday and they do their very best to ignore you or claim others are interested, it took them 4 days to tell me the Vendor had rejected our first offer and someone else was interested but they'd call back same day to have a chat about it further... That was 2 days ago now. Matt is completely useless and I can see why houses with this Company are up for months on end. If I had my house up with these guys I'd be shocked and appalled at the level of 'Service' they offer. Might as well make an offer to a brick wall and id get a better answer. You guys seriously need to get better staff and processes.

Craig · 15 July 2021

★★★★★ 1/5

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Disgraceful behaviour by ROTHERHAM BRANCH

We contacted the Rotherhambranch of this dreadful company to arrange a viewing of a property. There were no issues with this and we completed the viewing as arranged. We decided upon viewing the house that it was not for us but later that night I received an email asking for feedback. The email asked me to rate aspects of the property based on a star rating out of 5 stars. I completed this feedback based on OUR opinion and submitted this. Nothing derogatory was written at all i simply completed the star rating. This morning I have woken up to a phone call from the estate agents who then proceeded to scream down the phone at me and demanded to know why I had rated this property so low. I attempted to explain that this was based on our opinion and I had given honest feedback. Every response I gave was met with a series of sarcastic and quite frankly rude responses. I tried to remain calm and polite but was then met with the comment ‘well clearly your expectations are too high and unrealistic’ The housing market is crazy at the moment and houses are flying off as quick as they come on and I’m sure that the seller will find the right buyer but on this occasion it was not us. What I find to be truly unacceptable though is to call people first thing in the morning and scream down the phone at them and make a series of derogatory comments when they don’t like the feedback THEY have asked me for. Not all opinions and view will be the same but if you don’t want to hear mine then don’t send me emails asking for it. I will never book another viewing with this company and I would strong urge anyone else dealing with them to be mindful that if have a difference of opinion you too may receive a phone call and be berated by their angry staff members. Disgraceful behaviour.

Gemma · 11 June 2021

★★★★★ 5/5

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Loughborough Branch

Richard Bocock helped me find a buyer for my property and it sold in two weeks. He is professional and dealt with any issues promptly. Richard kept me up to date on how the sale was going and constantly contacted my solicitors when things seem to slow down. The staff have all been friendly and approachable under the amount of work they having been doing to look after me during this pandemic. I will recommend WHBrown Thank you for all your help and support.

Customer · 30 March 2021

★★★★★ 1/5

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Mildenhall office

Wanted to view a property as first time buyers, had the money to spend.. even would of gone over the asking price but the so called agent ( Daryl ) did everything possible to not let us view the property until we had spoken to “Their” broker. When we said no as already have it sorted then we was told we have to show an AIP just to VIEW the property! Which is completely false information !! I honestly thought this kind of pressure selling tactics and anything to up their commission died in the 80s along with there cut throat slimy image. Complaint has been made with head office but I don’t hold any hope of them changing ! No wonder the properties they represent in mildenhall have been up for sale for an extremely long time causing the vendors they so call look after to reduce asking prices. But this won’t make any difference if agents are blocking genuine buyers from just viewings !! Agents need to be re educated and dragged into 2021 !!

Mr · 24 March 2021

★★★★★ 5/5

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House sale

I used James at the Hoddesdon branch to sell my father’s house.I would not hesitate to use James or the branch again and would be more than happy to recommend the company.Throughout, James was professional and dealt with any issues arising promptly. He kept solicitors on track to enable the sale to complete in a timely manner. I would like to thank him for everything he did to enable the sale to take place especially as I live at the other end of the country. Kevin C.

Valued · 11 March 2021

★★★★★ 5/5

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Lincoln Branch - Amazing, Caring Staff

Despite having a few issues regarding our property, which were at no fault of neither the landlady, nor WHB, the service we received was amazing. Denise Seller, our property manager, was always on hand to help us with any issues we were having - the team truly seemed to care and that shone through. So thank you Denise for all your help, your fab at what you do! And a big thank you to Chloe, who was also great and always on hand to keep us updated with regards to our move to our new property. We would 100% recommend going with WHB as a tenant.

Sarah · 8 February 2021

★★★★★ 1/5

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Dreadful

Our experience was awful with the Wisbech branch. Very disappointing, we were sold a premium service and had to project manage the whole process ourselves. We agreed for all viewings to be accompanied which they could not accommodate. We spent a considerable amount of time with our buyers to get to the offer stage. 8 weeks after the offer was accepted we had not had so much as a courtesy call, we had to iniciate communication. From there we had to manage the process or we would not have been at exchange and completion in acceptable timescales. There has been no courtesy call post completion and no response to an email of complaint to the manager of the branch and one of the partners.This speaks for itself.

Merina · 19 January 2021

★★★★★ 1/5

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If we had not been in touch with our…

If we had not been in touch with our buyers we would not have much of an idea what was going on with our sale. Calls were often unreturned, there was little information from Browns 90% came from our buyers, we were so happy to have swapped numbers. They called our buyers and asked them if they knew when we were going to exchange? We finally did 3.30 on a Wednesday and completed 2 days later at 4.45 on friday nothing from Browns about any of it until 5.55 a voice mail on completion day to say we'd completed!! Yes the solicitors told us but our buyers who were not paying Browns but us got a call to say congratulations the sale had gone through!!! Our buyers were with us from 2.30 waiting to move in, their agent was on the phone every 30 min giving them updates. The difference in their experience (not a Whbrown agent) compared to ours was miles apart. Even head office stepped in with us and arranged a call from Boston manager to call me to resolve some issues and the call never came. The whole selling experience is stressful anyway but Browns made the whole thing so much worse with their approach. They do seem like a nice bunch, but I'd have preferred professional over nice.

S · 29 December 2020

★★★★★ 1/5

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Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 5/5

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I have been searching for rental…

I have been searching for rental property in Essex for weeks now and have found the whole process frustrating and very irritating. Many estate agents seem very unprofessional and don’t even have the decency to call you back or let you know you didn’t successfully get the property. In my experience, It appears there is so much demand they have become complacent and lazy, developed poor people skills and don’t deserve the easy business they close. As a guy with a 20 year sales/ management background I have found many of them well below par. However, Harry was a likeable, friendly and helpful guy who couldn’t do enough to help me with my property enquiries. His communication was on point and he always got back to me. I cannot recommend him or his company highly enough. Thank you for all your help Harry. I got there in the end !

Mark · 15 October 2020

★★★★★ 1/5

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Colchester Culver Street Branch.

Colchester Culver Street Branch.Beyond appauling. Criminal at best with absolutely zero morals. The branch took a 500 deposit and entered a reservation agreement with me after my offer was accepted by the vendor. Paperwork was then send over with incorrect solicitors on, my name spelt incorrect, wrong purchase price etc etc. Two days later I return a missed call to be told 'the vendor had accepted a higher offer'. Complete breach of the reservation contract. No apology or follow up. There only suggestion to me was 'the other offer is significantly more, you can try and beat it'I would strongly advise you disregard attempting to buy any property through these crooks.

Sam · 15 September 2020

★★★★★ 1/5

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Dreadful

Bradley is a great sales man and is very convincing with how good W.H.Browns are. Always answered the phone or if he couldn't take a call would get back to us as soon as possible, never longer than maybe half an hour. Promised us they had a huge portfolio of clients that would be interested in our property and even convinced us to increase the property price again after just dropping it with another agent.Once the house was on the market, it's been impossible to get a hold of him, in fact we haven't spoke to him since, doesn't return calls and basically has no interest. He promised weekly or fortnightly updates and we have had nothing.Even with them being closed for 8 weeks with lockdown and these uncertain times, I would have expected at least one viewing after almost 19 weeks with them. I'm sure they only have one lady working there that has to deal with everything, and since they are so expensive to list with, it doesn't seem fair that they haven't got the man power to make enough effort to sell your property. The client portfolio is a myth with them, they don't know the market well enough to price your property right to sell, they just give a high figure to get you on their books, and then once they have you on Rightmove, Zoopla, etc, the just sit back and hope for the best. Wish we had of stayed with J.H.Walters and listened to their advice as the seem a lot more clued in to Lincoln property prices.Now we've wasted almost 5 months with them and lost the property we wanted to buy.

Surjeet · 14 July 2020

★★★★★ 2/5

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I have bought and sold several houses…

I have bought and sold several houses over the years and this was the worst experience in terms of the estate agent and the conveyancer recommended by them. What should have been a relatively straightforward sale following an early offer on the house became a protracted eight month roller coaster ride. Advice about which buyer to go with was changed after The Leicester office advice to switch buyers to " the most reliable and enthusiastic person we've seen wanting a house in a long time "- she dropped out after a few days and so we then returned to our first potential buyer who actually ended up purchasing the house but who our agent said was " not very keen" . I was selling my deceased fathers house as sole executor and yet they always contacted my brother first who then had to remind them to telephone me. Communication with WHB Leicester was sporadic at best and I felt that I always had to press for them to keep the ball rolling rather than them being pro-active and keeping the conveyancer on track and working effectively with them to achieve a sale in reasonable time. I was so disenchanted with both WHB and QSequence the recommended property lawyers that I decided to work directly with the buyer. This was the best move I made and we were able to keep each other abreast of events and work jointly towards the sale. Like some other reviewers here I feel that WHB did not have a good handle on events relying on blather and obscuration much of the time. However I do have a kind word for Neel who seems a perfectly nice young man and always spoke enthusiastically on the phone and who also showed round the eventual buyer who also said he was very helpful on that occasion. I have paid them a lot of money for a threadbare service, admittedly stretched even further by the sloth like conveyancer that they recommended .

Rob · 23 June 2020

★★★★★ 1/5

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AVOID - Chelmsford - New Build Development

Avoid this company at all costs. Highly unprofessional and young workforce. 1. Overly pushy to make you use their broker and recommend conveyancing company. Will use language to imply its more beneficial to do so. I recommend you pay more and use services elsewhere. Both services were poor and did not communicate at all unless chased up very frequently. 2. No appropriate handover with the property when exchanging/completing. The developers builder gave me a handover, which was near on useless. WHB nowhere to be seen even when contacted prior to my completion date. Even if Covid19 was a factor here, not even an email or snagging process was completed. 3. Builders were living in my flat during the buying process , whb pleaded ignorance on this but they did ask them to move out once I discovered this. I have photos of them living in the property; bed, passport, pants, beer in fridge and skids marks in the toilet. Bare in mind I paid a holding deposit so no reason why anyone should have been living in the flat. 4. Damage caused as a result of the above was not fully rectified and whilst this is the builders/developers responsibility, whb should have fully rectified or co-ordinated this.

Nick · 25 May 2020

★★★★★ 1/5

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No call back

I called the Maldon branch on Monday to enquire about a 2 bedroom property in Wantz road, I was told that someone would call me back, no timescale was giving but I was asked what is my situation is, my respond was "that it will be bought as an investment" (no chain, cash purchase).Wednesday and still no response! Maybe this is a new technique of selling houses?First impression counts, they have lost a sale and a potential rental listing.

Craig · 18 December 2024