Trusted Agent profile · Loughborough
★★★★★
820 reviews across 1 platform
Loughborough Technology Centre, Unit 29, Epinal Way, Loughboroguh, LE11 3GE, LE11 3GE
White House Estates & Finance's office in Loughborough, at Loughborough Technology Centre, is rated 2.0 out of 5 across 820 reviews on 1 platform.
Three reviews of the Loughborough office. Shown as written, first names only.
5/5
TrustpilotThank you to Dan Barker and the team at Hoddesdon. The process of buying a property can be stressful, but they kept me informed throughout and were always available to answer any questions or help with any concerns I had. Their communication was excellent, and I really appreciated how approachable and supportive they were.
4/5
TrustpilotWe have viewed several properties via North Walsham & Aylsham branches. I can recommend Evie who showed us around two properties in North Walsham. She was polite, professional, friendly, knowledgeable and helped us to negotiate an offer which was accepted. I have only given 4 stars as we have not completed as yet, but the communication with the North Walsham team has so far been excellent. Must mention the Aylsham Branch too. They have been helpful organising viewings with excellent communication and Emerson was so helpful and professional.
5/5
TrustpilotMatthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend
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Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor.
Very poor. Cancelled an appointment twice due to head office not communicating with branch. Branch rescheduled appointment and then canceled on the day saying the agent was ill. This same agent was cancelled earlier this year due to hospitalization of a child. There is no spare capacity in the Doncaster branch. Whilst I sympathise with the the agents plight, it is the branch and the manager at fault. A very busy scheduled day had to be changed.
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.
1/5
TrustpilotThere is one in Wakefield which I have…
There is one in Wakefield which I have recently experienced and quite frankly it’s the worst I’ve experienced. They are fine with you calling them but when you email them, they don’t respond and this makes a mockery of the customer which is extremely disappointing. Sometimes I just want to call them and tell it how it is or walk in the branch physically, only problem it’s busy times during the week and weekends….need to step up and improve honestly…..the complaints protocol is woeful and abysmal to say the least. Put this through twice and no joy unfortunately. Terrible….
1/5
TrustpilotDon’t even bother always been the same that’s why get through so many staff….
Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort. Wisbech branch Buying and selling it’s hard enough without having poor estate agents saying one thing. Then doing another.
5/5
TrustpilotDan Barker at Hoddesdon branch
Thank you to Dan Barker and the team at Hoddesdon. The process of buying a property can be stressful, but they kept me informed throughout and were always available to answer any questions or help with any concerns I had. Their communication was excellent, and I really appreciated how approachable and supportive they were.
4/5
TrustpilotProperty Viewings
We have viewed several properties via North Walsham & Aylsham branches. I can recommend Evie who showed us around two properties in North Walsham. She was polite, professional, friendly, knowledgeable and helped us to negotiate an offer which was accepted. I have only given 4 stars as we have not completed as yet, but the communication with the North Walsham team has so far been excellent. Must mention the Aylsham Branch too. They have been helpful organising viewings with excellent communication and Emerson was so helpful and professional.
2/5
TrustpilotNorwich branch- overall the staff have…
Norwich branch- overall the staff have been great especially Ethan, however they have a lot of ‘hidden’ fees and also charge ridiculously high for simple things such as an increase in rent they charged me £300 other companies I have used do not do this, I don’t rate the company at all, there’s a lot of other options available I would suggest shopping around
5/5
TrustpilotThank you
Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend
4/5
TrustpilotTeam at Oakwood Leeds will do for me.
Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.
5/5
TrustpilotRecent sale via Ipswich central branch.
Sold our property recently through the Ipswich central branch. Have to say it was top notch from start to finish. My job involves leading a high performing team, and from dealing with Lil and her team, you can see they have the key ingredients of being a cracking outfit. Very Professional, flexible and pivoted quickly to changing situations, kept to every commitment and followed up everything Also honest where required. Communication was excellent throughout. It was a pleasure to do business with them and would highly recommend. Scott.
5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
1/5
TrustpilotI have just re registered with them…
I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..
1/5
TrustpilotAbsolutely horrendous service
Absolutely horrendous service, all talk and no follow-through. We were visited by the Rotherham branch and given a very convincing sales pitch about their ‘exceptional service’, how they were different from other estate agents, and the added value they would provide. This included signposting us to appropriate properties, meeting their mortgage brokers and giving us advice on putting offers in on other properties, none of this happened or was even pursued despite this being raised to them. Unfortunately, once the contract was signed, the promises seemed to disappear along with the communication. Despite requiring to pay more for their services than other agents, we’ve had very limited viewings over a period of months, with very little evidence of proactive work being done on our behalf. They are clearly incompetent. Trying to contact them is an ordeal in itself, getting through to anyone on the phone is incredibly difficult, and when we do manage to speak to someone, we’re repeatedly told they’ll call us back and apologies offered. But this doesn’t translate into anything. We’ve had to conduct the majority of viewings ourselves, which has been extremely inconvenient. The viewings that have been arranged have included cancellations, no-shows and buyers who were clearly inappropriate for the property. The explanations are always the same every time you do get hold of them. Staff are on holiday, staff are off sick, someone will call us back, someone will look into it. But there is very little follow-through. What makes this even more frustrating is that we’ve received better advice, communication and support from the agents representing properties we’ve simply gone to view than we have from the agent we are supposed to be paying to sell our home. We are genuinely angry that we didn’t check the reviews more carefully before signing up. The initial sales pitch was impressive, but our experience since signing the contract has been completely different. In our experience, this has been all talk and no action. If you’re considering using this estate agent, we would encourage you to choose someone else who has the capacity and competency to deliver.
1/5
TrustpilotBeing lied to and treated like an idiot
At first great but towards the end getting our deposit back was disgusting , being told the deposit scheme people do not have a number and we can’t call them , to finding out we can and they do 15 days later still no despot back , they deducted money for left over furniture at our old house but can’t provide an invoice for this , got promised we would have it back and it’s left there accounts department and we will receive it by 4-6pm it’s now 20:39 and still no deposit back . We have been lied to and been given miss led information by Spalding branch and I find it truly disrespectful 24 calls to there branch over 48 hours 2 voicemails and 3 emails and 72 hours later we finally got a reply .
1/5
TrustpilotNorwich branch
Norwich branch - Unorganised, didn’t send us any information regarding the day our contract starts, no one met us and everyone contacted on the phone kept telling us different information. They sent us a bill on friday to pay and shut over the weekend, didn’t answer our calls on monday morning so couldn’t pay it until they picked up after an hour and a half of calling. We then sat around for six hours before we could even collect the keys.
1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
1/5
TrustpilotAs a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name
As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.
1/5
TrustpilotAwful Grantham branch
Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them
5/5
TrustpilotBuster at the Norwich office has helped…
Buster at the Norwich office has helped us with getting a new tenant and all that involved. He is a wonderful person, very hard working, thorough , and made life so much better for us as landlords. He explains well and even double checked and caught things we had missed. Very happy with Buster. He is a great asset to your company. I look forward to working with Buster in the future and recommended him highly.
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
TrustpilotVery efficient initial letting service
I've recently rented a property through WHB Norwich from mid August. The process was fairly easy despite all the paperwork required nowadays. Almost everything was done electronically and when I visited the office, each time the service was for practical purposes faultless. The inventory company used seems to have produced an inventory raising a few minor questions/clarifications. So far there is good communication with the Landlord involved.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
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Tell us what you need and we'll put you in touch. White House Estates & Finance hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
