White House Estates & Finance Loughborough reviews

★★★★★ 1/5

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If I could give a -10 I would the…

If I could give a -10 I would the wibsey branch in Bradford is absolutely shocking, and I don’t even live in their property anymore. They were shocking when I lived there back in 2019-2021. They were so hard to get hold of if something needed sorting with the house, staff were diabolically rude and could care less. Turns out even with new staff it’s still the same diabolically rude, they really are the worst estate agents to ever rent from and I would stay clear of them.

Siobhan · 7 November 2023

★★★★★ 5/5

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Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

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Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

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I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 1/5

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Avoid - horrible company and staff are useless.

I have had my house for sale with them for 20 weeks (crossgates/Leeds Branch) and it has been the most painful 20 weeks of my life. They have lost me 2 sales on my house due to lack of communication - I should really seek compensation as they have cost me thousands. Unless you want to have yours and the buyers time wasted do not use!

Rach · 2 February 2026

★★★★★ 5/5

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Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

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I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

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Lincoln branch-great service

We found a property to buy within the Lincoln area and cannot fault the team with supporting us through the process particularly Charlotte and Jay.

Rachel · 21 October 2025

★★★★★ 1/5

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KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

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Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 1/5

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Never get back to you, no customer service

DEREHAM branch. Desperate to rent a property for my son and young family. Been on their waiting list. Contacted them on the day a suitable property was advertised (photos awaited). Asked for a viewing. Was advised it wasn't quite "live". We were reassured we would be contacted. Did not hear a thing. Then was told they have had an offer 'accepted' by the landlord. When I complained that we didn't stand a chance was told we could "still view" if we wanted because no money had changed hands yet. What would be the point. Waste of our time and theirs. Rubbish service. No care.

Ali · 12 April 2023

★★★★★ 5/5

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Rotherham branch

Our Estate agent Ellie from the Rotherham branch has been extremely helpful. She has answered every email and call and has always made herself available to answer any questions we have had. She made the house viewing very enjoyable had has walked us through every step of the application process. Ellie is a fantastic estate agent and a credit to the Rotherham branch

Danielle · 22 May 2024

★★★★★ 5/5

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Rocco Tona and his team @ Hoddeson

Rocco Tona and his team at the Hoddesdon branch did an exceptional job during a very testing time in the industry. They helped me find new buyers as the increasing interest rates stifled sales. Supported me with all the info and patient understanding that I needed. We made it through to the end after a year of hard graft all round!! Thank you so much guys!🙏

Mrs · 4 March 2024

★★★★★ 5/5

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Satisfied sellers

Lisa Dove, the Sales Progression Manager at WHBrown in Sudbury, Suffolk has been an enormous support to us in the rather protracted process of selling our 2-bedroomed flat.She is both highly professional and efficient, yet friendly and approachable and her input in liaising between our solicitor and that of the buyer has been much appreciated. Thank you Lisa!

Elaine · 26 July 2024

★★★★★ 1/5

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Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 1/5

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Barnsley Branch.

Barnsley Branch.Part 1 of a 2 part review!(There is not enough word space on one review!)Valuation by Jack,promised me the world on a plate! Predicted 6-8 week sale time! I’d not to worry about losing the house I wanted by not having sold mine yet,“negotiation is their job,they will get me the house!!”Valued at £150 G, they can get me £160, no problem!!Sign right here!First Issue:Sequence (WHB solicitors) contacted us wanting our I.Ds & £150 immediately.I politely replied that we have our own solicitor thank you. WHB had instructed them to represent us & they started hounding us by phone & email for payment!Many people would be pushed into a corner here & think they don’t have a choice but unfortunately for them, I’m Not many people!!I told them that as already said,we have our own solicitor & since WHB had instructed them without our permission,they could take it up with them!”First introduction from the office staff, is Sam! Sam has worked for this company for 20 odd years,(she will constantly, inform you of that!) Sam thinks it’s her right, as a long standing employee of this company,to talk to you like sh**,speak down to you as though you’re thick,make a lot of sighing noices down the phone as though your a difficult child & make all your decisions for you!Firstly Sam informed me,in our very first conversation,that an offer had been made on our house but…“We” are not accepting it! “We” are wanting a first time buyer!! It was asking price & I expressly told her “we” as in me & my husband & NOT “we” as in me, my husband & her” would be accepting it, she then started to patronise me by telling me “You don’t understand the business of selling & buying property,there’s more to it than making & accepting offers!!”She said“Just because their nice people who view your house, you don’t have to sell to them!!” After telling her not to patronise me,she further went on to refuse to put an offer in on my behalf,on the property I wanted to buy & single handedly dismantled every promise Jack had made by telling me “I” had misunderstood him,Jack would “never” promise such things as securing my intended purchase, & a 6-8 week time frame just to get me signed up with the company!! (From that point,Jack no longer answers the phone to us & I later find out Sam is Jacks mummy!)Next,is my buyers,we exchanged numbers at the viewing (which I don’t recommend!) ringing me up,upset,husband hollering in the background because my estate agent has made his wife cry! (Twice this happened!)My buyers own complaints of WHB namely Sam and Danika,ranged from, being talked to like sh**,hounded with phone calls on all numbers provided,threatened that they would put the house back on the market if paperwork wasn’t returned that day!Threatening that if the office was to be inspected, & documentation they required from my buyer wasn’t present,my buyers would be in trouble with the authorities!! My buyers begged me to take my business elsewhere so they didn’t have to deal with WHB any further. I refused & my buyers pulled out!!!My buyers mortgage advisor even referred to them as William H Clowns!They said at the time,“after our experience with WHB,I now no longer want to buy a property! I’ve never know people so awful & an experience so stressful & upsetting!”I’m obviously upset now as well & I ring WHB to ask what the hells going on. I get Lily on the phone,she gives me a big speech about how professional WHB are,during this speech she called me Natalie 3 times! My name is Sarra!It took 6 days to get another buyer! A minuscule amount of time but a nightmare. I finally cottoned on that the viewings WHB booked for us & provided the names & back story of the viewers,they turned up!The viewings WHB booked & only provided a name,& told me (I don’t know their situation, someone else took the call!!) These we’re the No Shows! Or as I believe,the fake viewings made up by WHB to fake interest in the property after loosing me my buyer!Day 6 I rang WHB & got Danika,I told her I was considering changing estate agents or packing in the whole thing! Half hour later,Danika rings me,we’ve got an offer!! 15 G below asking but the buyer has sold,signed,completed on his property,staying with family so,No Chain!! (Remember that!!)We accepted,we didn’t want to lose our house purchase & no chain means quick sale!!!SO WRONG!!Week 12 I’m on the phone again to WHB,what’s going on etc Why’s this taking so long?Sam tells me,she’s just had my buyers ex wife on the phone asking the same thing,she’s eager to finalise as well. It’s my buyers, buyers that are holding things up!!!Remember when I accepted the offer??“buyer has sold,signed,completed on his property, & is staying with family” ??So Sam has just dropped them all init!I asked to speak to Danika,she’s unavailable!!!!tbc……

Sarra · 1 February 2023

★★★★★ 5/5

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Fantastic team

My experience with this agency in Northampton has been fantastic and a massive thanks to Kris and Louise for their support from the beginning to the end. Both were very helpful and kind and they even manged to get me and my family a bigger house to live in. I would highly recommend this agency in Northampton because of their kindness and support. Much love from me and my family.

GRACE · 4 November 2023

★★★★★ 1/5

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Lincoln Branch

Lincoln Branch - No communication despite repeated apologies. The house has now been on the market for 9 months without even being viewed, as they seem to be doing absolutely nothing to sell it.

Julie · 31 July 2026

★★★★★ 5/5

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Megan and the team at Mexborough are…

Megan and the team at Mexborough are absolutely brilliant. They are professional commumicaters. My purchase took over 8 months, I had a lot of ups and downs which was nothing to do with the team, I had to call the team many times and sometimes several times in a day within short time spells, but they attended my call each time and politely.....very professional. At no point did they make me feel I was bothering them unnecessarily and neglect my calls. BRILLIANT team. Thank you all, especially Megan.

Rasiklal · 23 December 2022

★★★★★ 1/5

Trustpilot

We used the Skegness branch

We used the Skegness branch. We found there was lack of communication in particular from the Branch manager. We received just one vendor care call in the whole 12 weeks. And when we gave notice there was no call from the Branch manager to ask why. Everything is done by email

Nikkiwhatleyhotmail.co.uk · 15 October 2024

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 2/5

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Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 1/5

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Hi i am writing to you as I am…

Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here

Habibur · 12 May 2022

★★★★★ 1/5

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An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022