Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA year on and I am still furious with this company
My story actually happened nearly a year ago but I think its worth a read. In 2014, my partner and I decided to rent an apartment through WHB. We viewed the apartment (priced at £525 a month) and were happy with its condition. We told WHB we would take the apartment and just under a week later went in to their office (leicester) to sign for the property. No sooner had our pens left the paper, the sales advisor said 'has the landlord told you about the leak?' We didn't know what she meant but it turns out that there had been a water leak from an upstairs property into our flat on the ceiling. What was funny, was that we later learned the landlord was not allowed our contact details, so I have no idea why they'd asked if the landlord had told us anything as he wasn't legally allowed to! Anyway, they informed us the leak was 'a small brown stain on the ceiling' so we said as long as it was patched up promptly we didn't mind. To cut a long story short, when arriving in the property we found there to be thick black mould everywhere! Something which obviously had been much worse than we were told. To add insult to injury, we were told the inventory had not came through yet (which ironically contained pictures of this mess) so we didn't get any inkling of the damage until we saw it for ourselves. WHB were extremely unhelpful, making us feel 'annoying' for ringing up to complain and the work was eventually sorted ourselves. At the end of our tenancy our problems were not over when we did not receive our deposit back for three months. Numerous calls were made to WHB and I was hung up on twice when asking where our £700 was. We finally got £650 back after having to give them £50 to clean the carpets which we'd already paid to clean. Awful company, complete bandits.
Lucy · 25 April 2016
★★★★★ 1/5
TrustpilotLoughborough branch
Loughborough branch. Worst customer service.They were unresponsive, unprofessional, and failed to communicate effectively throughout the process. I had to chase them constantly for updates and information. I would not recommend them to anyone."
Kavshal · 4 September 2024
★★★★★ 1/5
TrustpilotA bunch of useless individuals…
A bunch of useless individuals including their solicitors. Bottom of the chain are using them and we have missed 2 moving dates because of their incompetence.
Christine · 17 December 2024
★★★★★ 1/5
TrustpilotVery poor service and communication
Very poor service and communication. - Would always promise to ring back and let us know. Never did. - Did not research the vendors properly, meaning we spent £1500 for no reason. - No communication. - Often gave erroneous excuses for things that were not ever plausible. - Spoke with management team who ignored my e-mails. With the number of estate agents on offer, I would strongly advise going elsewhere.
J · 24 May 2021
★★★★★ 1/5
TrustpilotAtrocious agency DO NOT USE.
Suz · 28 August 2025
★★★★★ 5/5
TrustpilotUsed the services in Grays
Used the services in Grays, very helpful and quick turnaround. Iga was very helpful through every step. Great service all round
Customer · 12 July 2021
★★★★★ 5/5
TrustpilotExcellent prompt service from all…
Excellent prompt service from all staff. Gina is my usual contact and she always goes the extra mile to get things sorted.Alan Bunney
Alan · 2 February 2021
★★★★★ 1/5
Trustpilot*MOULD, DAMP, FAULTY ELECTRICS, BLACK MOULD
These people have me and my 9 month old son in a flat t full of mould weve been here 10 months and weve got s hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition your property is there just money grabbers
Hayden · 1 February 2021
★★★★★ 1/5
Trustpilottaking advantage of Elderlys
if you are saling A house you should know, you need to make sure they are realy selling your house,and the valuation is genuine, shop about, please,please.please. thean get some one to call them and aske if your house is still up for sale. you have to believe me, then you will find out somthing extremely horrible.if you need to know more you can call me and i will tell you all about it07598349848
Hoeman · 20 March 2020
★★★★★ 1/5
TrustpilotListen to your customers and be more transparent
This company is being seriously damaged by a deceptive head office department which masks their phone calls with a randomly generated local phone number so you pick up the phone. They are verging on pushy and do not encourage business in any shape or form. It is so unfortunate especially as the local team are so very helpful and more than capable of managing their business. AVOID.
Stephen · 25 October 2021
★★★★★ 5/5
TrustpilotImmensely helpful staff in Watton
Immensely helpful staff in Watton, Thetford.. I was selling a relative’s house that was over 5 hours’ drive from where I live. They visited the property, which was vacant, to turn on the heating when the weather was cold, helped me to find a reputable company to do some repairs and clear the house, and liaised with the solicitors directly when a I was unable to do so. I couldn’t recommend them more highly.
Berge · 28 January 2020
★★★★★ 1/5
TrustpilotStevenage branch
Stevenage branch Buyers and sellers stay away from this branch as the so called area sales manger does not represent buyers and sellers in any honest way !
Sophoclis · 1 November 2024
★★★★★ 5/5
TrustpilotJay and Rob from the clacton on sea…
Jay and Rob from the clacton on sea branch we’re amazing from start to finish .we looked at many properties with them and never once did they make us feel uncomfortable .Lovely guys who made our journey all worthwhile as they knew what we were looking for and eventually we found one with them ,Thanku so much Wendy and Doug seabrook
Douglas · 18 August 2022
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!!
Lo · 28 August 2025
★★★★★ 1/5
TrustpilotAvoid. Greedy, pushy and unhelpful.
Tried to rush things through at the end before things were ready as clearly wanted their commission, seemed to make things up, tried to force a mortgage appointment upon us when we said we were sorted to the point they booked us in after we had said no many times and despite numerous times politely asking never came and collected our sold sign after moving in. Recommend going with smaller more genuine companies.
Ellen · 12 April 2020
★★★★★ 5/5
TrustpilotA very helpful and polite firm
A very helpful and polite firm, all the staff at Woodbridge have been fantastic, especially Sharon
Neil · 9 March 2022
★★★★★ 5/5
TrustpilotProfessional and kind.
Quick and friendly service throughout. Always available at the other end of the phone. The process so far has been quick, we have never felt left in the dark or unsure of anything.Hettie and Jackie have ensured that every step of the process, in buying a house, has been easy.Chesterfield branch.
M · 4 July 2023
★★★★★ 5/5
TrustpilotFriendly and speedy process
Steve and Courtney from the Stevenage branch have been actual lifesavers. Their continued patience and willingness to help has made a very daunting and stressful move all the more worth it for me. Nothing but praise for this team, they're wonderful!
Britt · 29 February 2024
★★★★★ 5/5
Trustpilota good team.. highly recommended.
we've used the professional services of this company in Dovercourt Bay and we have zero complaints...all good.. special mention to David Coates...
Bubz · 24 November 2020
★★★★★ 1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
Jeeva · 27 January 2018
★★★★★ 1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
Ivor · 16 November 2019
★★★★★ 1/5
TrustpilotRemoved our property from this agency…
Removed our property from this agency in Spalding. We were left to do nearly every one of the few viewings we had in 7months despite making it clear that we required them to conduct them. Very few e mails sent to them ever received a response. Floor plans were requested several times but never materialised. The quality of the marketing photos of our property were poor and didn't do justice to our property.
E · 12 September 2019
★★★★★ 1/5
TrustpilotIt's like dealing with 2nd hand car…
It's like dealing with 2nd hand car sales, all promises, pressures and disappearing acts.Avoid these..... there are far more open and communicative estate agents out there.
Rob · 3 November 2024
★★★★★ 1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
Drew · 1 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
