Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDishonest, arrogant, rude and unprofessional!!
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.I now need to add that Grant (branch manager) instead of acting professionally and apologising, is instead going around town bad mouthing me and asking people who know me on a personal level to have me take down this review. I find this highly insulting, unprofessional and inappropriate. As a manager he should be aware this against any code of conduct and client confidentiality.Head office are now aware of this poor management and disappointing practise.
Jo · 18 May 2019
★★★★★ 1/5
TrustpilotUNETHICAL PRACTICE ALERT
WHBrown in Halstead came to value our property. We asked them for a realistic valuation and took their advice on a marketing price. The day after our 14 cool down period ended (so we could no longer end the contract) they advised us to reduce the price by 10k. They put the valuation price right up in order to secure our custom, then slashed it. A month later they advised the property is actually worth £30,000 less. They never returned any of our calls or responded to any emails. We made a complaint to head office who had the estate agents colleague from the same office investigate our complaint and respond with factually incorrect information. We followed their complaints procedure and asked for a second review. They had 15 days to do this but we received no correspondence from them. Without this the ombudsman won’t accept a complaint. They are essentially blocking a complaint to the ombudsman by failing to adhere to their own policy! Don’t use, you’ll regret it!
MummyMummy · 17 May 2019
★★★★★ 1/5
TrustpilotDishonest
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.
Jo · 19 April 2019
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very helpful staff and manager, got me lots of viewings and sold my property.I would definately recommend their agency in Leicester.Thank you Rob and team.PBains
Les · 15 January 2021
★★★★★ 1/5
TrustpilotLazy and not worth the time
We set up the sale of our house with these guys, all seemed well not pushy or overbearing with sales tactics. Been on the market for 3-4 weeks, no viewings at all. No contact from them either and not even a sign up. Sold our house through our original agent and when we called to let whb know, they had no idea who was looking after our sale and took it off the market before the question was even out of our mouths. If you cant be bothered to sell a house, don't bother wasting everyone's time
Hannah · 29 March 2019
★★★★★ 1/5
TrustpilotWorst letting egents in the uk Wh brown
Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script
Craig · 3 February 2019
★★★★★ 1/5
TrustpilotAgency in wisbech Paige Anderson terrible
Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic
Laurie · 16 January 2019
★★★★★ 1/5
TrustpilotNottingham branch - can't even manage a valuation, let alone a sale!
I requested a valuation, arranged an appointment, the valuation took place. Afterwards, there was no report and no phone call. After 3 weeks of calling them and multiple promises of them getting the report to me that day, it having been sent in the post, via email etc., still no report. If this is what they're like at providing a valuation, I dread to think what they'd be like at selling a house. I no longer care what their valuation is, because they're incompetent and a waste of time. Avoid!
Michelle · 10 January 2019
★★★★★ 1/5
TrustpilotAdded so much stress to our maternity
The Great Yarmouth branch. Had a truly awful time only spent 6 months with them as we spent the first half complaining about mold and concerned about the health of my pregnant fiancé then she had an altercation with the landlord whilst I was out which left her in tears. I made a complaint which was ignored and now a month later whilst looking to renew our tenancy as she will be giving birth in a matter of weeks the landlord ups the rent
Jack · 4 January 2019
★★★★★ 1/5
Trustpilotone of the worst agencies I have dealt…
one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.
YOusef · 7 August 2024
★★★★★ 5/5
TrustpilotSimply the best
Simply the best. I have been a landlord for a while and have used many different agencies. However, Jess and Taylor at the Diss Branch have been absolutely marvellous. From the word go, the initial meeting with Taylor all the way to Jess conducting viewings and moving them into my property, I was very impressed. Would recommend to anybody looking for top quality lettings agents. They certainly do the company proud! Will be using only Jess and Taylor in the future!
Mr · 21 November 2018
★★★★★ 1/5
TrustpilotChelmsford - sick and no morals
Chelmsford - absolutely disgusting. No point putting this bad review up in the hope they see it because given the amount of terrible reviews for them they obviously don’t care. Just hope that someone reads this and stays away as warned.Sick company. Sick in the head with no morals and no professionalism. The so called entry condition report (inventory) made the place sound like it was immaculate, I added more than 200 items. Mum passed away 3 weeks after moving in and my poor elderly dad has been left trying to get deposits back from this sick in the head company, whilst for even though they paid 6 months in advance, no repairs were undertaken, glass was left smashed on the driveway the day we moved in, the place is falling apart (but we needed location for hospital) now they have the audacity to keep the deposit. We have contacted local newspapers and solicitors, all this on the back of mums death.....for a piece of manky old floor link that is supposed to be missing from inside a water damaged and stained cupboard!!! We have photos that it was missing when they moved in. Terrible terrible company. Blaming the landlord and yet they were the ones who didn’t do the inventory correctly and have failed us for the entire lease.
Sara · 15 November 2018
★★★★★ 1/5
TrustpilotThe Rot Has Set In @ Huddersfield
Huddersfield branch.Absolutely unbelievably bad, the lights are on but nobody is doing anything. Seriously a bunch of wild animals let loose in the office would eventually be able to achieve something. It's like they are intentionally trying to be useless.Nobody's being proactive, they don't even answer the phone most of the time - and getting someone to phone you back? FORGET IT!Then they force the world's worst conveyancers on you for the full double-act of crap on crap!Good luck selling, but then seriously good luck getting to completion. IT'S A JOKE.Seriously how can a company be nationally so bad? Every single branch? Really?Rotten company.
Ben · 14 November 2018
★★★★★ 1/5
TrustpilotI’ve constantly had to chase the estate…
I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.
Mr · 12 November 2018
★★★★★ 5/5
TrustpilotExcellent service
Really pleased with the service from william h b rown huddersfield branch. Friendly professional and courteous at all times. Would happily recommend Liz Hirst and her colleagues for buying or selling.
MR · 4 June 2019
★★★★★ 1/5
TrustpilotWellingborough branch - AVOID
Wellingborough branch. DON'T EVER USE THEM! Was trying to sell my house and purchase another property, which they had already had on the market for over a year. Lies, misinformation, every email an exerercise in cya, rather than trying to sell your house or help you to purchase another property. COMPLETELY UNPROFESSIONAL. They have now lost six clients alone related to my house sale and I know of several other unhappy vendors, including someone who asked them specifically not to give out her potential purchase address to an ex-partner, who was guilty of domestic violence, and which they ignored!
Anna · 26 October 2018
★★★★★ 1/5
TrustpilotSelling a home in Barnsley, DON'T use WHB Barnsley branch.
I can only talk about the Barnsley branch and only house selling.The whole experience with WHB, Barnsley home selling department, was shambolic at best.Hard to get hold of them on the phone, tried to leave a message on their answer phone, but their system was always full, even after repeatedly informing them, when and if they answered their phone. Made me wonder, If I couldn’t get through then what hope have the potential buyers.Very little feedback from potential buyers. I got the impression that their attitude was “we’ve tried them once, got no answer” and then left it.The boards arrived a month late, then put in the wrong position.I agree these might be small problems, but these are only a few of my concerns with WHB, each problem adds up to be a bigger problem, and when I spoke with WHB about it I was told, “not our fault, the boards come from another company” and “we can’t force people to leave feedback”, while both of these may be true, they have the relationship with the board company and the potential buyer, so yes they could have been a lot more proactive in getting answers.The final straw came when a potential buyer came and looked at the house then said “It’s taken me over 2 weeks to get through to WHB to arrange a viewing for here, also we lost a house because WHB didn’t get back to us, hence the reason we have to look again”. I did inform them that we had not been anywhere and WHB had not contacted us.This was 10 weeks into our contract, so on hearing this I spoke with WHB regarding cancelling the contract. In no uncertain terms I was told that I couldn’t, as it was for 20 weeks and we had only done 10. So I took it further, spoke with WHB head office, they said that they would get someone to have a look at the issues, another 2 week passes. The report (which can only be described as coming from a school child on work experience), said that he found nothing wrong, (nothing like marking one’s own homework) I replied to his mail asking why he never bothered to contact me for clarification regarding my complaint, his reply was “If I wasn’t happy with his findings to email another group member and they might be able to help”, this I did getting the reply (another week gone by) our procedures for a full investigation take 7 weeks to complete, (what a coincidence, 7 weeks on top of the now 13 weeks = 20 weeks, the contract length)I finally took my house off them and placed it with ‘your-move’ who acted professionally and sold the house in 7 weeks.
Ian · 23 October 2018
★★★★★ 1/5
TrustpilotAbsolutely disgusting! Grantham branch
Absolutely disgusting!Letted of Grantham branch, the manager or so called manager lies to you saying you can stay in a property but then 2 days before your rent is due demand a 550 bond and says you have to pay it in two days on top of the rent due, what the f**ck was the deposit for then! Despite this they also knew we had baby due in 2 weeks time! Imagine the stress of finding a extra 550 aswell as preparing for a newborn!Then when other estate agent asks for a reference we then get told they will not release the reference untill we pay the rent which is fair enough but the references was submitted 10 days before the rent is due, surely not aloud!They also like to share out your information which is a breach of GDPR!3 weeks later still fighting for deposit which we’ve agreed on the deductions and also waiting on 10 days rent they owe us! Quick to take your money, not so quick to give it back!Never again will we use these cowboys, went to EBG and it’s been plain sailing which we went there first!
Arron · 15 October 2018
★★★★★ 3/5
TrustpilotWould not use as key-holders again.
The Wisbech branch found a buyer quickly although the completion took a long while.The staff dealing with us were ok but staff visiting the property persisted in leaving internal doors open and the curtains open.It is basic good practice when leaving any house empty even for a short period to close all internal doors.It is also basic good practice NOT to make it obvious house is unoccupied or unfurnished.Very disappointed in those unprofessional staff.Our complaint via web site was not responded to.We would NOT let them act as key holders in the future.
Mr · 2 September 2018
★★★★★ 1/5
TrustpilotWilliam brown managed to sell our house…
William brown managed to sell our house quick enough although it was priced very fairly. However, the solicitors they recommend are useless. If they have a problem they have to look it up on the internet. They nearly lost us the sale over a simple right of access problem. We had to ring the buyers and explain. Their prices are set by browns also.Their mortgage advisor found us a mortgage 2,% higher than an independent. Would never use them or their associates again.
John · 2 September 2018
★★★★★ 1/5
TrustpilotA truly dreadful estate agent
A truly dreadful estate agent. Absolutely no feedback or chasing up of progress during sale. The agent NEVER returns calls and this was also fed back to me by both my solicitor and the vendor's estate agents. In fact, my solicitor was so frustrated by the poor service, she recommended that I negotiate a reduction in fees (which of course was refused by the agent). When a complaint by letter was made, it took over a week for them to respond and my concerns were brushed off with a bunch of excuses. The agent did not even call me to tell me that completion or exchange had occurred! This must be THE most useless agent ever.
Michael · 26 August 2018
★★★★★ 1/5
TrustpilotAwful customer service from their Lettings agency…
Awful customer service from their Lettings agency. Impossible to get hold of, and still waiting for the deposit owed me since March 2022 to be returned and should not have to chase for. Feels like they are hoping I will just write it off, which I will not. Will never use them again and will tell everyone and anyone I know to do the same.
Lynda · 19 July 2022
★★★★★ 1/5
TrustpilotAvoid
Colchester St. John's. Shocking customer service, dreadful experience buying a house through them. After waiting for 6 months for the seller to find a property we were told that we must pay more or they will sell to someone else. Rude staff, arguing on phone. Never want to deal with them again. Be careful because under the nice facade there is venom.
Ava · 17 November 2022
★★★★★ 1/5
TrustpilotDo not use.
Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.
Louise · 25 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
