loc8me Loughborough reviews

★★★★★ 5/5

Trustpilot

Loc8me Manchester

I booked a property in Manchester for September 2024 with Loc8me. The process was swift with the help of their team. Thanks to Cynthia, Laurence and Ashley who all did a great job in answering any questions and ensuring the contract was completed in an efficient manner. I’m looking forward to moving into the property in September and would recommend Loc8me when in search for accommodation.

Sebastian · 31 July 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. I would highly recommend NOT going with Loc8me. I moved from abroad and went with Loc8me because I was desperate for housing and did not know what I was doing. The flats are nothing like the photos and Loc8me is horrible with helping. For example, our wifi has been out for a week and we have submitted requests but have received no response. There is a fly problem in our kitchen we have reported. There is mold and issues with the bathroom, all with no responses. The flats are honestly disgusting and the staff is not responsive at all. Would not recommend Loc8me to anyone.

Kate · 30 September 2023

★★★★★ 5/5

Trustpilot

Molly Murphy

Honestly, I was lucky enough to have Molly Murphy helping me through the whole process of securing my next uni home and she was amazing. She was so patient with me and my friends and helped us through the whole process. So grateful to her because i don’t think i would have been able to do it without her support. Massive thank you Molly!!!

Hanifa · 13 July 2024

★★★★★ 5/5

Trustpilot

After viewing many rooms over the past…

After viewing many rooms over the past few months I can honestly say no agent has been better than my experience with Christian at loc8me. Punctual, funny and very knowledgeable, his expertise made house viewing a great experience. Amy has also been excellent at sending across suitable housing options taking in to account my criteria and situation. Thank you so much Christian and Amy

E · 16 June 2024

★★★★★ 5/5

Trustpilot

Absolutely recommend

I had a viewing with Amy twice over, so friendly and lovely. Really was accommodating and showed me around the property throughly. Such a chatty and lovely human! Would really recommend loc8me, very quick responses and such a good job at everything. Amy was such a joy and really helped with this experience! Thank you guys !

Liv · 17 September 2024

★★★★★ 5/5

Trustpilot

I am really enjoying my time working at…

I am really enjoying my time working at Loc8me! A very professional environment with good training and ongoing support from Rosy and her team. I have been made to feel welcome from the moment I walked in. Rosy manages the extremely busy office very well, she is approachable, fair and friendly. She is a brilliant manager and it's a pleasure working for her.

Stacey · 6 June 2024

★★★★★ 5/5

Trustpilot

My friend and I went into the…

My friend and I went into the Nottingham locate me today to ask about availability for next year. We spoke to Eve and Cav and they were both really helpful and friendly. We’ve struggled to speak properly to another other estate agents the last few weeks so thought we would leave a review for anyone else that is looking for somewhere to live.

Sophie · 25 May 2024

★★★★★ 1/5

Trustpilot

Female safety and inadequate…

Female safety and inadequate investigation so I contacted and wrote a previous review in relation to my daughters safety within a property that was rented out by this company that may suggest no one uses as they rebut all responsibility when things get tough and I am now left in a position of seeking legal advice which I will take all the way my daughter originally too the tenancy on under the impression there was another female within the property that later pulled out but my daughter was not informed and then moved 2 males into the property that intimated her and went into her room and bathroom when told the company they did nothing would not supply locks on doors when asked for security and this there response

Abbie · 8 May 2026

★★★★★ 5/5

Google

Great experience, the team were organised, responsive, and easy to deal with throughout. Communication was clear and everything was handled smoothly. A special mention to Emma who was particularly helpful and went above and beyond.

Janet · 2 April 2026

★★★★★ 1/5

Trustpilot

No concern for a females safety…

My daughter moved into a property that has all male tenants without being told of this, there also Asian and have little spoken English, which made me as a parent uncomfortable however since September there has been multiple instances which have been reported to loc8me but only general conversations have been had with the tenants and nothing has changed

Consumer · 23 January 2026

★★★★★ 5/5

Trustpilot

Halle was very nice when showing me and…

Halle was very nice when showing me and my friends round 3 different properties :)

Christina · 12 December 2025

★★★★★ 5/5

Trustpilot

As a local contractor

As a local contractor, we have found Loc8me to be an honest and trustworthy company to work for.No issues with payment and always kept the tenants informed of works that are to be carried out.Martyn has been great at keeping dialog open between the landlord and contractor ensuring a smooth timeline thus minimising disruption to the tenants.5 Stars

Pete · 6 June 2024

★★★★★ 1/5

Trustpilot

Tenants living in fear due to loc8me’s…

Tenants living in fear due to loc8me’s refusal to provide safe living. All they’re asking for is CCTV, locks on their doors and not having to worry about sexual assault from strangers due to easy access to the building. They’ve ignored tenants simple asks putting them all at risk whilst taking thousands in rent off them. Shame!!

Ethan · 24 January 2026

★★★★★ 1/5

Trustpilot

They charged £77 for the replacement of…

They charged £77 for the replacement of a broken toilet seat without telling the tenants how much this was going to cost prior to the instalment. We were also not notified when the toilet seat was going to be replaced. I would not recommend using loc8me, go with Parr Houses or Toplets instead.

Ash · 26 February 2026

★★★★★ 5/5

Trustpilot

The experience me and my friends had…

The experience me and my friends had with this company, and Josh specifically were great, he was extremely nice, and was great at giving us all the information about each house we got taken to. They also helped with finding houses for us to look at, and were extremely kind and helpful the entire way through.

Ethan · 29 January 2026

★★★★★ 5/5

Trustpilot

100% recommend

Looking for apartments in Nottingham, spoke to Amy who showed me round the properties and gave me all the information I needed and more! Since I was visiting the flats alone she made the experience very comfortable and enjoyable! Loc8me in general were great as well, very attentive to what I was looking for and quick responses

Hannah · 30 May 2024

★★★★★ 5/5

Trustpilot

Great first impression

Kirsty was amazing with the key hand over for my student flat. She gave me a run down of stuff i’d need to know like when reporting maintenance issues. Also had a lovely welcoming pack! When I got it to my flat it was great, it was so clean and a relief to see.Thank you!

Kayleigh · 2 July 2024

★★★★★ 1/5

Google

Currently house-hunting & tried to book some viewings with Loc8Me after having them reach out to me (a red flag in itself as it was unsolicited and I have no idea where they got my contact details from). Decided to go along with it since they seemed reputable from reviews, and me and my friend are looking for a place ASAP. However, what followed was a solid week-plus of wasted time bordering on tragicomedy. We were prompted to join a WhatsApp group and asked questions about our budget, needs and desired locations. Fair enough, seemed like a good start. Personal touch, nice. That was where the positives ended. Despite requesting a pre-bills budget of £750 a month as a preference and £800 as an absolute hard limit, all the houses recommended to us were in the £800-£900 / month bracket for a 2-bedroom house/flat - VERY expensive for Loughborough, and hidden behind the "per-person-per-week" pricing so common for student letting agencies that target 1st-time renters without experience. Lucky for me, I've already been there, done that & we decided to book a viewing out of curiosity more than anything, with other agencies and private landlords on deck ready to offer similar properties in the town within our price range and in some cases as low as £650. We requested a viewing on Friday for next Monday, as it was the only day that week my friend wasn't working. No response. Monday came & went, & in that time we'd managed to contact other agencies who were willing to go to the trouble of responding to our emails to book viewings. In contrast, Loc8Me had failed in their difficult task of... responding to a WhatsApp message. We'd managed to secure a few viewings over the course of the weekend from said other agencies, so we shrugged it off & assumed the house we were wanting to view had been let. Wrong! Mid-day Tuesday, we FINALLY got a message back from Loc8Me apologising & telling us that the office was closed over the weekend, meaning they couldn't respond & set up a viewing for us. No explanation for blanking us on the Monday we wanted the viewing, but we decided we'd give them one more shot. We FINALLY managed to book our viewing of our house & agreed to come to Loughborough to meet for a 4:30PM viewing the day after, Wednesday, as my friend finishes work early. Confirmed! I even got an email with a time and location on it through Google Calendar. Sweet, let's go see this place. I messaged the fabled WhatsApp group to let them know we'd be there on-time. Called the agency to let 'em know we were on our way. Get to the street. Stand outside the house. 3 minutes before viewing time, we get another call from the agency. Apparently, they have a new system being installed. They've managed to book our viewing without notifying the tenants, so they can't go through with it until later. How long? About 1 hour from now. My parking is up in 30 minutes. I look at my friend, he looks at me. We walk back to the car & I politely tell them that we'll be looking for housing with other tenancy agencies, before leaving the WhatsApp group. Before leaving, I realise that I've been messaging not 1, but 3 separate numbers this whole time, presumable multiple agents working for the company. None of whom were capable of A) answering a simple request over a four day period or B) actually notifying tenants of a viewing booked more than 24 hours prior. So, to recap, I spent a week trying to book a viewing for a house which was out of our requested budget range, only to have my 1st request blanked & then to turn up to the 2nd & be told that the booking had been lost in the system. Wasted fuel, paid parking, for nothing. If this is how we were treated as potential tenants with Loc8Me, it's safe to say we dodged a massive bullet by not going further into the process & ending up living in one of their properties. There were enough red flags & examples of unprofessional conduct during our wasted week looking for a home with them that I fully expect existing & previous tenants of the company are given short shrift when encountering problems. Avoid.

Strawberry · 26 August 2022

★★★★★ 2/5

Google

We got an absolutely stunning house last year with loc8me. However when we first got the house it was in such poor condition it was barley cleaned, the carpets were filthy, and there was marks all over the walls. The house had so many problems, we asked for our tv to be fixed 5 times they never fixed it. Our shower was broken the whole year after being reported multiple times, it wouldn’t always give hot water. We had to wait ages for something to be fixed. My key was bent and I emailed to ask for a replacement heard no reply from them. One afternoon I had a very important job interview for a graduate job and I told loc8me not to come for an inspection that day and they said okay (doubled checked as well) but in the middle of my interview I had someone from loc8me barge into the house shouting loudly ‘hello loc8me!!’ Which was very embarrassing for me as I had to stop my interview to tell him to come back later. I called loc8me about it, they didn’t really care and all they give could give as an apology was they said they would send Peter pizzeria vouchers, which never came!! When we had repairs they would always send a very creepy man who would be staring at us girls. On one occasion I had him stare at my breast area and said my sports bra looked nice on me and was asking lots of questions about it which I thought was very unprofessional! On a positive the cooker and washing machine broke which were replaced quite quickly! Not a great company but they have nice houses in my opinion.

B · 26 August 2022

★★★★★ 5/5

Google

Lived with loc8me for 2 years and i must say the 2 best years i have had. They were responsive to any of my questions during the signing process and helped me pick what worked around my budget. All the lettings staff are fantastic and so helpful. Also, the property mangers are friendly and always respect tenants wishes regarding the property and access. Especially at Williams House where i lost my keys multiple times and the manager Emily was always friendly and responsive. 100% would recommend! PS great freebies!

Archie · 26 August 2022

★★★★★ 1/5

Trustpilot

Loc8me Bath leaving students homeless…

Loc8me Bath signed an assured short hold tenancy agreement with my daughter and 5 other students to start mid September. It was secured with a deposit. 24 days before they were due to move in loc8me requested a phonecall with one of the students. On this phonecall they told them that they would not be able to move in due to the renovations not being completed and the property was not going to be ready until January at the earliest. They originally said this was due to Wessex Water putting a stop on all development in the area which did not ring true. A student queried this with Wessex Water and was told that this was completely untrue. When this was brought to Loc8me’s attention they said they had given the wrong information and it was due to the property needing to be underpinned. Had due diligence been done before starting the works by the landlord then this would have been apparent immediately and the students could have been given more notice. All of the students were going into their final year of study. It is extremely hard to find any decent student accommodation in Bath that is reasonably priced. Loc8me did not offer them any help at all and basically said it was the landlords decision and nothing to do with them despite the fact that they had signed the contract as landlord. There was no resolution and they did not offer any other accommodation or any temporary accommodation. They left 6 students homeless 3 weeks before the start of their final year through no fault of their own. During various phone calls to the company their attitude was appalling with one member of staff being very disrespectful about the situation. On Loc8me website it states the following : “ Our core values drive us to ensure student satisfaction: embrace the crazy, be exceptional and do the right thing.” None of this was apparent to the students in this situation who were distressed and traumatised by being left without a roof over their head. This was extremely stressful for the students. The AST was discharged in a letter on the 4 September which is 12 days prior to the move in date and this is the first formal communication we received about it. We have since found out that they have done the same with other houses in the area. We are looking for other students who have had the same thing happen to them as we are trying to take action as a collective.

Mrs · 6 October 2024

★★★★★ 1/5

Trustpilot

🚩 Serious Concerns About Tenant Safety, Negligence, and Unethical Practices at Lock8me Loughborough

I have witnessed on many occasions that Lock8me staff knock on tenants’ doors without announcing themselves as “Lock8me,” and then slam the doors without showing respect to other tenants. Additionally, the maintenance staff knock and immediately unlocks and opens the door without waiting to see whether someone is at home. This behaviour is extremely disrespectful.

Natalia · 18 January 2026

★★★★★ 5/5

Google

I had a great experience with Darcey during my house viewing. She was friendly, professional, and very knowledgeable, answering all my questions clearly. She made the viewing feel relaxed and informative, with no pressure at all. I’d definitely recommend her to anyone looking to view a property.

Remell · 19 March 2026

★★★★★ 1/5

Google

DO NOT BOOK WITH LOC8ME! If i could give 0 stars i would, i’ve never seen such an unprofessional and unethical agency especially towards students!!! They take advantage of the vulnerability of students, I was supposed to move into one of their accommodations but after they added me to the residents whatsapp group chat and i’ve seen the disgusting state they live in and how the manager acts on it ( they don’t) and the amount of times people complain and how long it takes for maintenance to fix things, I had asked for my contract to be terminated. One of the letting agents, Molly has been nothing but rude, disrespectful and they all don’t know about each other they all say different things to me Molly had said there will be a “name fee change” on the tenancy release documents even though they are changing that “contract” on word themselves and one of her colleagues had said my deposit will be refunded in full as i’ve never moved in. Another time I had to call them because they were harassing me with emails and messages with links to make a payment of £2,346 upfront for the first instalment of rent EVEN AFTER I WAS RELEASED FROM MY CONTRACT, they were speaking over me on the phone not letting me explain what the issue was and just overall extremely rude. They continued to send me notifications to make payments for WEEKS after i had signed the deed of contract. A whole mess, 0 communication and unprofessional. I strongly recommend to not book anything through this agency.

Larissa · 22 September 2024