loc8me Loughborough reviews

★★★★★ 1/5

Google

Update: 2026 Do not believe any reassurance or excuses given by this agency afterwards, they are only putting on a show. Once they have your money, you are treated with no respect. The contract clearly states that the move-out date is 30 June, but it does not specify any time. Even before the end of June, they kept pressuring us from early June to leave the property and repeatedly chased us asking when we would move out. This is not lawful！ I rarely leave reviews, but future tenants, especially international students, deserve to know this experience. After proposing unreasonable deposit deductions and additional charges, the agency refused to meet or communicate properly. Tenants are not complaining without reason. Many international students come to the UK for only one year. At the end of tenancy, we are under intense pressure from dissertations, graduation, and job searching. Agencies may assume students will not have the time or energy to challenge unfair deductions for a few hundred pounds. However, £300 is not a small amount for students, it can represent an entire month of living expenses. Many of us hesitate to tell our families or ask for additional financial support, yet we are expected to accept charges we genuinely believe are unjustified. During our tenancy, the agent attempted inspections roughly every two weeks, sometimes outside working hours and occasionally with less than 24 hours’ notice, which felt intrusive and unnecessary. We later understood why inspections were so frequent, areas that became dirty during normal living were later used as justification for deposit deductions. Despite thoroughly cleaning the property one week before moving out and correctly placing the bins for council collection, we were still charged £40 for rubbish removal. We used half a year until January to argue our deposit. We therefore had to prepare extensive documentation, including comparative photographs, inventory extracts, and video evidence, in order to formally dispute the deductions through the Tenancy Deposit Scheme adjudication process. At the end of the tenancy, the agency attempted to claim £450 in deductions, even though the protected deposit itself was only £300, effectively asking us to pay additional money beyond the deposit. Many of these charges related to pre-existing conditions or normal wear and tear. A number of deductions were proposed despite the check-in inventory clearly documenting pre-existing marks, stains, and general wear and tear. Several charges appeared to relate to routine maintenance rather than tenant damage. Be prepared to clean everything carefully anytime if you choose to rent with this agency. Update: 22th May They informed move out date is 30th June But force us to move out 9am! We have to move out one night ahead to meet the ddl! If you asking anything about the date, they will come to your house and check for a whole day and shoot photos in the house everywhere with no reason. If you dare to write bad of them, they will force you to meet them! Be careful! 5 days ago, the score was 3.4 On Google Map, and then the recent review is all 5 stars. But no evidence to prove the 5 score reviewers truly lived in their property! ----------------- Original review: Unprofessional & Disrespectful Informed at 4PM but want to come in from 1PM Constant and Intrusive Inspections, Complete Disregard for Privacy Disorganised, Unresponsive, and Disrespectful Staff Sky-High Bills, Yet We Do Their Work £40 /week/persona for utilities forced to manually read and submit gas and electricity meter readings ourselves Zero Accountability After Move-In They do not deserve your trust, or your rent.

Jikun · 2 April 2026

★★★★★ 5/5

Trustpilot

Top notch experience

The process of renting a property with loc8 me Loughborough is simple, compared to some other agencies. The customer service is top notch. As someone who worked in the customer service sector and was taught a high standard, I don't often find myself being surprised by customer service. The Loughborough branch team surprised me, so big thumbs up for that. The staff are extremely friendly and even when concerns arise, nothing is ever a problem for the staff. The staff work tirelessly to make sure every concern that arises is dealt with, to the best of their ability. The communication is great. Reporting maintenance is very simple too. Considering the amount of beds that have to be turned around, in the time that loc8 me have to do it and still have great service, it's outstanding. loc8 me, have gone above and beyond expectations in my eyes.

Jamie · 28 September 2024

★★★★★ 1/5

Trustpilot

Worst agency to book through.

DO NOT BOOK WITH LOC8ME! If i could give 0 stars i would, i’ve never seen such an unprofessional and unethical agency especially towards students!!! They take advantage of the vulnerability of students, I was supposed to move into one of their accommodations but after they added me to the residents whatsapp group chat and i’ve seen the disgusting state they live in and how the manager acts on it ( they don’t) and the amount of times people complain and how long it takes for maintenance to fix things, I had asked for my contract to be terminated. One of the letting agents, Molly has been nothing but rude, disrespectful and they all don’t know about each other they all say different things to me Molly had said there will be a “name fee change” on the tenancy release documents even though they are changing that “contract” on word themselves and one of her colleagues had said my deposit will be refunded in full as i’ve never moved in. Another time I had to call them because they were harassing me with emails and messages with links to make a payment of £2,346 upfront for the first instalment of rent EVEN AFTER I WAS RELEASED FROM MY CONTRACT, they were speaking over me on the phone not letting me explain what the issue was and just overall extremely rude. They continued to send me notifications to make payments for WEEKS after i had signed the deed of contract. A whole mess, 0 communication and unprofessional. I strongly recommend to not book anything through this agency.

Larissa · 13 September 2024

★★★★★ 1/5

Trustpilot

FrustrateMe: How Loc8me tried to take our money - do not recommend!

If I could give 0 stars, I would. Our experience with Loc8me has been nothing short of a nightmare. This company is the embodiment of everything wrong with student housing.We signed a years tenancy with a student house in Loughborough, with so far a smooth sailing process in terms of house viewings and contract signings. However, once we moved in, things took a turn for the worse.Dealing with Loc8me was like pulling teeth. First off, our wifi was awful and did not reach all the rooms in the house, despite the property being small. My housemate contacted Loc8me and over a week later, nothing had been done about it. This meant she had to rely on her mobile data which ran out and meant she had to pay extra costs. Loc8me promised a booster but this was not installed until almost two months later.Onto our deposit, which was honestly the most frustrating and unfair thing that no student should have to deal with. We paid £450 out of our own pocket for this deposit, and were careful and treated the house with nothing but respect all year, despite water damage and peeling paint in our house upon moving in.Our keys were handed in mid June and we were told our deposit would be returned two weeks later. However, this could not be further from the truth and as of now, almost 2 months later, we do not have our full deposit back. After waiting weeks and hearing nothing, Loc8me had the audacity to charge us £180 worth of damage. Upon looking at the "evidence" that was provided with this, Loc8me sent us pictures of mattress and carpet stains, claiming it was us. There was no prior communication regarding these stains. However, upon looking at the move in report photos sent beforehand, these stains were present before we had even got the keys to our house. These charges were blatantly fabricated and a clear attempt to rob us out of our money in a completely unprofessional way. Upon mentioning this in the WhatsApp chat, they hastily changed it to £126, again for alleged "stains". Once again, we proved them wrong, as we had our own photos of the property from before the tenancy started, with the stains already present.We disputed these outrageous claims on MyDeposits. Since then, it has taken over a month to "assess" and we still have no deposit back. Loc8me have been incredibly unprofessional and have not even apologised for trying to falsely charge us. They have been nothing but inconsiderate, dismissive and uncooperative. This entire process was designed to frustrate us into giving up.In particular, Laurie Bingham has been one of the worst individuals in this process so far, representing to us the true colours of Loc8me. She has been rude, unhelpful and above all incompetent. It is a complete shock how this woman has not been sued.Loc8me is a scam operation that preys on students. If you value your sanity and your wallet, stay FAR away from this company. They don't care about their tenants - only how much they can squeeze out of them. I would rather sleep on the streets than deal with Loc8me again

Anon · 21 August 2024

★★★★★ 5/5

Google

Kai has been a great asset manager for us during our time at the property. Always got maintenance completed very quickly and always helped us out when needed.

George · 19 March 2026

★★★★★ 5/5

Trustpilot

I spoke to Ella in the Leicester branch…

I spoke to Ella in the Leicester branch today regarding the contract that my daughter needs to sign and she was really helpful, she understood my questions and advised professionally. Thank you Ella, much appreciated.

Laura · 16 January 2026

★★★★★ 5/5

Trustpilot

Great Experience

I booked the property with Loc8me Hull for coming Academic year September 2024. From selecting the property to finalising the contract, the whole process were too smooth. Special thanks to Lydia and Branch Manager Emma who helped me with every question asked. The real problem came when my plan to study at the University of Hull got cancelled and I had to cancel the agreement. I was worried to find a replacement for this contract but Lydia really helped me with finding a replacement and they finally found one for me. I'll personally recommend Izzy lettings if anyone is looking for place to stay for 2 reasons, 1 they got good properties with reasonable rent and 2nd for their support throughout and quick response to all the queries. Thank you! :)

Hritik · 24 July 2024

★★★★★ 5/5

Trustpilot

Amazing service

I recently had the pleasure of working with Caitlin at Loc8me, and I cannot say enough about how amazing the experience was. From start to finish, Caitlin was incredibly helpful and patient, guiding us through what turned out to be a not-so-smooth process with unwavering support.One of the standout parts of Caitlin's service was her exceptional patience. Finding houses especially so late in the year can be stressful and complicated, but Caitlin's calm and composed energy was exactly what we needed. She took the time to listen to our concerns, answer our countless questions, and provide valuable insights that helped us make informed decisions.Caitlin was also incredibly accommodating of all our requests. Whether it was scheduling last-minute viewings, adjusting plans to fit our busy schedules, or addressing specific needs and preferences, she went above and beyond to ensure we were completely satisfied. Her flexibility and willingness to adapt to our needs truly made a difference.Overall, the service Caitlin provided was nothing short of outstanding. Her professionalism, dedication, and genuine care for her clients are evident in everything she does. If you're looking for someone who will go the extra mile to help you find the best student house for you, I wholeheartedly recommend Caitlin. She is a true gem!

Lauryn · 28 June 2024

★★★★★ 1/5

Google

STAY AWAY FROM LOC8ME!! Go somewhere else like student beehive instead. Just as an update to my review below: I recently overheard the loc8me team one evening in Toby Carvery, gossiping and revealing sensitive information about their tenants and laughing at their situations (for example no heating, flooded basement and ground floor, and collapsed ceilings) TOTALLY UNACCEPTABLE. HORRIBLE PEOPLE…. A few words to describe this letting agency are: unprofessional, ignorant and disrespectful. Many of their employees do not have sufficient training to be managing and interacting with clients which makes reasoning with them extremely difficult. My experience in Williams house over a 2 year contract was horrible and unpleasant, thanks to the Loc8me team. When I came to move into my room, I was told that my room that I am paying for was currently occupied and I will be able to move in a week later., how unprofessional, unorganised and illegal tsk, tsk, tsk. Once I moved into my room, I realised there was a brown water leak from the ceiling right above my shower. Despite many plumbers visiting over the 2 years because of my innumerable issue reports, the issue was never fixed. Over time this issue led to black mold forming on the bathroom walls and the ceiling losing its integrity and caving in. I attempted to formally complain to Loc8me, but they kept refusing that this was a serious health issue and downplaying the situation. Some other issues were: Plumbers were sent out to turn off the heating over winter, windows and doors didn’t have proper seals so the rooms were practically the same freezing temperatures as outside. Hot water was also cut off after midnight until the morning (personal recorded times were 2am-7am). The entire pipework is exposed in the hallway, thus vibrations of pipes meant sleepless nights for about 6 months until they insulated them. Fire alarms were a disaster. They would falsely go off in the middle of the night for several hours until a Loc8me staff drove to the property to manually turn them off. This poses a safety issue as the purpose of the fire alarms became redundant when people stopped evacuating. Since I stayed for a 2 year period, I witnessed Loc8me charge my entire flat £15pp to clean the oven, yet it was not touched. The bins were a mess. There’s about 30 people worth of bins for a 70 person accommodation. The bin store would get overfilled, the council wouldn’t come and clean it and Loc8me would charge the tenants to hire a private company. The common area was and is completely ruined after a few months into my tenancy. The tenants did not take care of the common room, they stole and purposely broke the furniture. However, the furniture was extremely bad quality and after the room was ruined, Loc8me did nothing about it. They didn’t lock the room, they didn’t remove the broken furniture, etc. There are so many issues with this accommodation, but the biggest issue is Loc8me. Stay FAR AWAY from Loc8me when looking to rent in Loughborough. Shoutout to Emily, Sophie and Kush for being terrible at their jobs. They should be taught how to properly conduct business. Checkout some more Loc8me reviews on trustpilot.

Yusuf · 26 June 2024

★★★★★ 1/5

Trustpilot

Didn't have a house for half a year

Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.

Luke · 21 January 2026

★★★★★ 5/5

Google

Scott has been a great property manager. He’s responded very promptly to all of our maintenance tickets and any issues we’ve had with the house!

Jasmin · 19 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service…

I had a fantastic experience working with Loc8me, who helped me find the perfect house share. The staff were very professional, friendly, and highly responsive, especially Amy. They took the time to understand my needs and preferences, showing me several rooms that matched my criteria.Amy, one of the letting agents, showed me around the area I booked for viewing. Her excellent customer service made finding a house share a smooth and enjoyable experience. I highly recommend loc8me to anyone looking for a property!

Diane · 7 June 2024

★★★★★ 1/5

Trustpilot

Hidden fees, rip off and court threats

This loc8me.co.uk is a rip off to those the rent there rooms. I rented a room with the intentions to stay in the property for a year or more, a single room which was £458.38. I move in 2nd March '24, April increasement, the following more the added £75. The next month l was informed to vacate the room with court theaten. I left before the time and the withheld my deposit. RIP OFF is the others of the day with the letting agency. I am going to seek help to get my deposit back. St James Road LE2The loc.8me provided nothing in the property for a month l had to clean my room with brush, very dirty leting agency, there maintains was zero. Toilet was leaking, the loc8me was hell. The don't bother about the people that the let they property all the care for was profit.

Ugo · 7 June 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of viewing…

I recently had the pleasure of viewing a studio flat in Nottingham with Amy, and I couldn’t be more impressed. The flats were fantastic, perfectly situated in a vibrant and convenient area. The neighborhood felt safe and welcoming, with plenty of amenities nearby, making it an ideal location.Amy was amazing throughout the entire process. She was incredibly helpful, answering all of my questions with patience and professionalism. Her knowledge of the area and the properties was evident, and she made sure I felt comfortable and well-informed every step of the way.

Pkay · 7 June 2024

★★★★★ 5/5

Trustpilot

A great company to work for

I joined Loc8me 2 months ago as the Accounts Manager from a completely different sector. The support I have received from my line Manager, Helen has been amazing. Helen has gone over and above in supporting my transition into the business and is always open to new ideas and suggestions, encouraging confidence so that I can bring in positive changes to my team and the business. Loc8me is a great company to work for and very passionate in what they do, which is very evident across the business. I am looking forward to my journey with Loc8me and building relationships with both internal and external stakeholders.

Rosy · 7 June 2024

★★★★★ 5/5

Trustpilot

Outstanding management

Since our previous landlord sold our property, it has been managed by Loc8me for the past 3-4 months. They have done a far better job at maintaining it, including repairs, maintenance, and resolving a serious mold issue. Freya (1) has been phenomenal in communicating with us about property issues, house viewings, and scheduled work. Cohen is a top bloke and has also been super helpful with resolving property issues. Freya (1), Cohen, and Freya (2) have all been amazing overall. If you’re looking for hidden gems in Bristol, they are the ones.

Harrison · 31 May 2024

★★★★★ 5/5

Trustpilot

Lawrence

Lawrence from Admin was amongst the only competent staff who ought to be commended with greater responsibility in the organisation as he's shown to be friendly , understanding and capable of making things work.Also Sophie from accounts who was very polite and crisp in her communication.Bo was great at showing us the property as well and gave great first impressions.Locae does need more of such individuals in the organisation to oversee it's poor dealings.

Karthikeyan · 8 September 2024

★★★★★ 5/5

Trustpilot

Great!

Loca8me recently took over the bywater house property in Birmingham and honestly, it was really poor initially as the manager totally lacked empathy about the ongoing maintenance issues and surely was not very responsive and nice. Things completely changed when Emma Rogers took over as the property manager. She is nothing but kind, understanding and very much responsive. It's not every day that I get to see someone going above and beyond for their clients, tenants and mainly their job. Emma is very approachable and is always there regardless of what time/day it is, she makes sure to put her tenants first which I have never seen with any of the previous managers. At the same time, she is also very transparent about everything which makes her the best! I have extended my contract for another year now as Emma has made things really smooth. Thank you :)

Ramya · 27 May 2024

★★★★★ 5/5

Trustpilot

Halle

Halle was very helpful at showing us around the houses we wished to see. And she made sure to provide us with the correct information and answer any questions that we had about the properties

Abigail · 12 December 2025

★★★★★ 5/5

Trustpilot

Working with Tayib has been a great…

Working with Tayib has been a great pleasure. He is extremely communicative and conducts himself with a high degree of professionalism. Would 100% recommend him.

Lloyd · 4 March 2026

★★★★★ 5/5

Google

Scott is a good asset manager , easy to approached and replied quickly when we have a concern about the flat.

Reymund · 2 April 2026

★★★★★ 1/5

Google

Worst agency I’ve ever been with! Left the property and had to pay for other peoples rubbish! Even though I left a month earlier still had to pay. They said they don’t care who’s rubbish the rubbish is we all have to pay! So they steal your deposit no matter what! They don’t care! There was homeless people inside the building! I saw them several times in the laundry room! Not safe at all and the agency don’t care about anything! Worst experience ever! Way too expensive as well! Don’t expect your deposit money back! They’ll find something for you to pay no matter what

Ana · 22 July 2025

★★★★★ 5/5

Trustpilot

Josh was amazing

Josh was amazing! He made us feel so comfortable and talked us through all the details so we fully understood. He had great knowledge of the properties. Very impressed. :)

Emily · 2 January 2026

★★★★★ 4/5

Trustpilot

2 Lemyngton street

After coming back to this flat after going home for Christmas, me and 3 other tenants were treated by a flood on the ground floor due to blocked drainage. Although this review is about Emma from Loc8me, not the case itself. During this time, Emma stayed in contact with each of us, giving us as up to date information as possible and constantly keeping us updated at a frustrating time. She was very supportive throughout the entire process and did stupidly long hours to make sure we all had a place to say and were satisfied with everything going on. Without her this occasion could have been much much worse, so was very thankful to have her constant pressure and reassurance knowing she was slaving away for our benefit. Although Emma has a person would receive a 6 star review, felt like I had to drop it to a 4 star judging the circumstances. Once again a massive thank you Emma, made a world of difference in that troubling time.

Shaun · 7 March 2024