loc8me Loughborough reviews

★★★★★ 5/5

Trustpilot

Having worked with Loc8me as an…

Having worked with Loc8me as an independent contractor for a few years I can honestly say that when it comes to customer care, maintenance & repairs they are outstanding, they take prompt action to resolve maintenance issues and always keep tenants informed of progress, i wouldn’t think twice about recommending the team to anyone Michael

Michael · 7 June 2024

★★★★★ 1/5

Google

If you want constant housing issues then loc8me is the company for you Shambles of a company who like to make a lot of false promises, feel sorry for any tenant looking at joining loc8me in 2025.Also massive (GDPR) concerns and issues along with being left with no bins for 2 months and having no access to our front door due to high amounts of toxic waste being left outside our front door.

Josh · 4 January 2025

★★★★★ 5/5

Trustpilot

William’s House Review

I have been living in a Loc8me property for a year as a student at Loughborough University, and when I reflect on my experience, there is only one word that comes to mind, seamless.First, the William’s House property is spacious and has all the necessary facilities a student would need, especially a big wardrobe :)My property manager, Emma, is extremely thoughtful, proactive, and the best property manager anyone could hope for.Whenever I had minor issues with the property, such as the dishwasher breaking down, it was quite easy to log the issue on the maintenance website. After that, Emma would make a note on one of her colorful sticky notes and follow up until it was resolved. I found this to be very thoughtful and going above the call of duty, to ensure her tenants have a great living experience. Unfortunately, I can only give a rating out of 5 on Trustpilot, but if there was an option to give a higher rating, I gladly would.

M.A · 19 September 2024

★★★★★ 5/5

Trustpilot

Jimmy in Leicester was great

Jimmy in Leicester was great. So helpful.

Troy · 19 May 2024

★★★★★ 1/5

Trustpilot

Joke of an agency

Joke of an agency. They are the worst kind of agencies that I have ever come across. I've been sleeping on a broken bed for 11 months and neither the agency nor the landlord seems to care. If your planning to find a place in loughborough be wary of 20a and 26 meadowlane

Cybill · 20 June 2024

★★★★★ 5/5

Google

Viewings went great:) Large range of housing to choose from

Hai · 27 February 2024

★★★★★ 5/5

Google

Rik and Zach were always happy to help! Would recommend.

Spectra · 27 February 2024

★★★★★ 5/5

Google

A person came to fix our radiators which have been cold for the longest time. Now that it's almost Christmas, I'm really grateful that Peter came to fix our heating, and now I'm warm and happy. Thank you, Peter. :)

Cookie · 19 December 2025

★★★★★ 5/5

Trustpilot

Christian was amazing!

Mr · 1 July 2024

★★★★★ 1/5

Trustpilot

So disgusting it’s laughable

Absolutely disgusting company! Expensive:We paid for our own bills and they just forgot to mention that our water heater was ancient so ended up costing us £300 a month in electricity. My new flat costs £30 a month as they actually care about tenants and have a decently new boiler. Also charging that amount of rent for the absolute awful quality and size of flat is ridiculous. My new bedroom is quite literally 5 times as big and I save hundreds of pounds a month. This is quite ironic as my new house is actually not a polished dung. Silverfish: They let us live with silver fish for a year and only TRIED to fix it when I called the council on them lol (highly recommend if you’re having trouble with how useless they are). Broken appliances:A builder told me they basically painted over a really old disgusting building. They made it look pretty, but absolutely disgusting underneath. You can’t polish a dung loc8me. Withholding rent:Got little to say about this one, it’s just disgusting. Been well over 6 weeks and no return of deposit. They’ve taken half just to replace things that needed replacing anyway after general wear and tear. Useless useless employees: Again, very self explanatory. You report something and you have to chase for 3 weeks. Then, it still doesn’t get fixed. My flatmate had a broken shower for months. Then you get the sassy employees on the phone who very clearly do not like their life or job. Sort it out love, you’re in customer service and we’re paying a ludicrous amount of money for crap. I’d pay to see them live in the conditions that they put on us.

Rosie · 20 August 2024

★★★★★ 5/5

Google

I can confidently say that my overall experience has been very positive eith loc8me. Personally the property has been up to standard and the management have been very helpful. Specifically, I had an issue which was resolved very courteously and fairly by David Murphy who is the property manager. I can recommend Loc8me to any students looking for a place to stain in loughborough :).

Daniel · 26 August 2023

★★★★★ 1/5

Trustpilot

No morals / no scruples and rely on young tenants lack of understanding of the rules of renting to abuse their situation and try to withhold everyone’s deposits! Absolutely disgusting!!!

Absolutely appalling company with no ethics at all. Totally abuse the fact that their clients are students who are not familiar with the laws of letting or their rights. Tried to withhold the deposit at the end of the tenancy, did not provide a check out report until 6 weeks after the keys were handed in, at the same time they said they were keeping half of the deposit for a deep clean, despite the check out inventory saying everything was clean. They’re not allowed to withhold a deposit to clean the house for the new tenants if the house is left in the same standard as it was handed over in at the start of the tenancy- which it was! (and by the time they claimed to have received invoices and details of their costs, the new tenants had already been in for 3 weeks…& when they provided copies of invoices they’d held onto them for 5 weeks anyway, despite being asked several times for an update!). When challenged they were positively rude, & when we appealed the claim for withholding our deposit (through Total Deposits) they completely ignored every request for info to them from the independent arbitrator so that the process dragged on for months. However, we were awarded the return of our full deposit. Just be aware folks and know your rights - I suspect they withhold half of everyone’s deposit for every house and make a pretty tidy sum off the back of peoples naivety!

Jo · 9 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and made getting answers and solutions very difficult

This company acquired our property from our previous landlord part way through the final year of our tenancy. They decided to turn a dated four bed into a new 6 bed for the September after we would be leaving the property at the end of June. This meant multiple visit to our property over months with at least one visit to the property every week which, as a house of working professionals, we found very inconvenient and disruptive of our day to day lives. I completely understand they are now the owners of the property and have a right to begin planning the next steps but they often didn’t give us much notice and have ridiculous time scales such as “person coming to property from 9am-7pm” and wouldn’t give a smaller time frame. Often we would be WFH and deal with sensitive information and this would disrupt our work days. They also were rude when contacted, didn’t respond to maintenance queries, wouldn’t clarify information easily and just over all were a nightmare to live with for the short 6 months that they were our landlord even refusing to fix faulty appliance in the house due to they being replaced when we moved out such as one of the showers. The biggest issue was the deposit. We did get this in full as of writing this review but it was not easy. Considering there was no itinerary on both side due to the previous landlord not creating one, they were so difficult to get an answer about how they were going to process our deposit. They had plans to completely renovate the entire house and yet couldn’t give a concise answer on what the plan was and how they wanted us to proceed with leave the house. Due to the house being extremely lived in and the previous landlord not fixing things in the most proper manner, the house had a lot of damage to it that they stated in their “how to move out” document we would be charge for if not fixed and rectified. It took multiple calls, text and emails to get clarification. Of which the WhatsApp group is most frustrating as it seemed like we had to keep repeating ourselves as they wouldn’t read up in the chat if a new person was responding, which after months of this left us all feeling fed up and annoyed. Over all the most stressful experience I’ve had with a landlord and this is my 6th one since I began letting. I would suggests caution when letting with this company and thoroughly take picture of everything as I feel they would dock money from deposits for dust on a window sill:) EDIT: I received a call from them not long after writing this review and the manager I spoke to basically spent the entire time arguing with me and basically having a go at me for leaving this review. I find this entirely unprofessional and I’m entitled to my own opinion. She seemed to have an issue with the fact the original title of this review was “be careful and make sure to document damage before moving in” as, as stated above, they made it such a difficult process to confirm the status of our deposit. She seemed to care more about how they looked than actually treat customers right. She also kept mentioning how “it’s not fair to leave this review because we gave you your full deposit back”. That doesn’t mean I didn’t have an awful time living with you as a landlord :).

K · 7 August 2024

★★★★★ 5/5

Trustpilot

Had an apartment viewing with Amy-the…

Had an apartment viewing with Amy-the viewing was arranged very quickly and it’s definitely given me a good overview of the property and the dynamics of the space. Really appreciate that Amy shared multiple options that matched my preference and hopefully would be proceeding with one!!

Zaryab · 4 September 2024

★★★★★ 5/5

Trustpilot

Employee experience

Employee experience I have worked for loc8me for a year now. I can say that everyone within loc8me work tirelessly with maximum effort to ensure all students get the best experience possible while living with us.On top of this they truly care about each one of their employees.I cannot fault loc8me!

Freya · 7 June 2024

★★★★★ 1/5

Trustpilot

Honest review of living in a uni house…

Honest review of living in a uni house under Loc8me.Firstly, the house wasn’t prepared properly before we moved in, plenty of issues. Secondly, communication is very poor. Numerous times throughout the year when trying to address issues or concerns they would either take ages to address the issue, or not respond at all. For example, we asked plenty of times for our meter readings and never got them back, so we had no idea how much of our heating/ other utilities we had used. Plenty of instances of property owners turning up at very short notice, or no notice at all and just turning up which was an invasion of privacy. They try to market themselves well with events where they give out free accessories, but this seemed like purely a way to mask the actual services that they should provide. Finally regarding deposits returns, we have still yet to receive them (it’s almost August bearing in mind we ended our tenancy in mid June). Would recommend looking at alternative options when signing house contracts. The only positive I could think of would be some flexibility regarding paying rent- such as allowing instalment payments for the first rent payment prior to receiving student loans.

Tomasz · 29 July 2024

★★★★★ 5/5

Google

I’m giving this 5 star review for Peter the maintenance man!! He did an amazing job sorting out the issues with our house. He cleared the mould from the kitchen and sorted the guttering outside the house in the garden. He was so friendly and ensured all the issues were sorted

Asha · 19 August 2025

★★★★★ 5/5

Google

Heidi was really efficient in helping me find somewhere quickly with minimal stress! Couldn’t recommend enough

Jared · 26 August 2023

★★★★★ 5/5

Google

Raffaele has been an amazing property manager and have adapted to the market here in Leicester offering newly renovated houses for great student prices. I would definitely recommend her and the agency for students renting in Leicester.

Harvir · 12 January 2021

★★★★★ 1/5

Trustpilot

Never viewed or collected keys .. chasing 18 year old for rent

Absolutely disgusting customer service and training clearly needs to be given to dealing with young adults signing contracts rather than just not explaining and tying them into contracts that have not been explained. Have call recordings of clear lies to obtain deposit and signatures and they still chase 18 year olds who have not provided the legally correct right to rent documents and those who have never viewed a property or even collected keys. Will be pushing to legal and if anyone else would like to join who have had similar experiences as we already have 7 young adults under 21 with same experience please contact my by my Google profile.

Kierah · 26 July 2024

★★★★★ 5/5

Google

Megan has been a great property manager for the last year and a half. Whenever we have had issues they have been sorted quickly without any fuss.

Adam · 26 August 2022

★★★★★ 2/5

Trustpilot

Terrible communication, Food Vouchers in exchange for no heating

Although Loc8me were fairly prompt to fix minor inconviniences (broken door, drawer, tap etc), the same could not be said for more major issues. For example, back in November our heating and hot water was turned off throughout our whole house. Although this put us into literally illegal living conditions (as it was during winter months), we were left without help or a solution for 3 weeks, still paying full rent, despite contacting Loc8me, who just kept telling us to ‘wait’. 4 months after, we were offered a £25 food voucher to share between ALL of us as ‘compensation’. After disputing this (due to frankly, feeling insulted), we contacted our local MP who sorted the situation (after Loc8me had consistently proved incapable), who granted us £100 compensation that we were more than entitled to. Loc8me has displayed a general incompetence to communicate; during the process of receiving our deposit back, we had phoned the company everyday for 5 days, only to be told we’d get a callback, only to be ignored EVERY TIME. We also could see via our WhatsApp group chat that our messages were constantly being ignored.If you are considering Loc8me as your letting agent, be prepared for long/ no replies, a lack of priority as tenants and £20 food vouchers in exchange for 3 weeks with no hot water or heating despite paying full rent.

Kitty · 25 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THESE

Absolutely abysmal how we were treated. If you are looking to rent a property with these, I’d steer as far clear as possible. I never go out of my way to write reviews but if I can prevent someone having the same experience I did by writing this, then it’s worth my time.

Kyle · 25 July 2025

★★★★★ 5/5

Trustpilot

I have found Kaitlin in compliance…

I have found Kaitlin in the compliance team to be absolutely fantastic, her attention to detail, willingness to help and all round attitude to her work is second to none and she's a credit to her manager Martyn, the compliance team and Loc8me. Keep up the good work! 👏🏼👏🏼👏🏼

Mr · 3 July 2024