Frank Innes Loughborough reviews

★★★★★ 5/5

Google

Fantastic service from Sandra and the team in sorting my new property. Good communication. Very responsive. Always helpful. Would recommend highly.PositiveResponsiveness, Quality, Professionalism

Steffan · 23 October 2022

★★★★★ 1/5

Google

Absolute horrible experience with this estate agents. We rented a property through them, however when repairs was needed such as the boiler breaking down, they took too long to come and fix it! And to top that off it was the middle of winter amd we had a newborn. Not happy at all, nobody wanted to listen to the problems with the house and help us!

Shaun · 26 March 2023

★★★★★ 1/5

Google

I dont want mention the of the person who I spook to Call them if they have any property available and said they dont have anything left i said thank you,checked on website there are 19 houses available called again gaved information about the property if its available same said nothing is available all those properties are gone rented huh they judging people on the phone as i mentioned to her if they have any decent price available,my budget is around £1000 for 2 bed flat or house thanks Frank innes loughborough for nothing very poor customer service so rude...

Saher · 28 May 2021

★★★★★ 5/5

Google

We decided to let our house for the first time and needed a lot of help and support in getting the house ready for letting and finding a tenant. Martin gave us excellent advice about the whole letting process and the role Frank Innes would play in helping us. His input was very reassuring and was the reason we went with them. Sandra then took over and became our main support contact, she was a tremendous help in organising all the certification needed to let a property, arranging contractors to carry out any remedial work, organising tenant visits and providing general information about how our letting was proceeding. We are very pleased with the support provided by Frank Innes and would highly recommend them as letting agents.

Steve · 28 May 2021

★★★★★ 4/5

Google

Excellent service from Frank Innes -Loughborough branch. We got so much help from staff as we were looking for a property to rent. Sandra was extremely amazing as she always gave us feedback on time.

Innocent · 26 March 2024

★★★★★ 1/5

Google

Upon vacating the property, they kept me waiting for two months before advising they intended on keeping my security deposit. They were dishonest about the source of a leak in order to achieve this. Avoid at all costs!

Iain · 15 October 2024

★★★★★ 5/5

Google

Our agent Charlotte Tedds, she work effortless and keep us updating during our house moving, high recommend Charlotte! Thank you for making our house moving smoothly and quickly!PositiveResponsiveness

James · 23 October 2021

★★★★★ 5/5

Google

From start to finish Sandra has been so helpful. I would recommend using Frank Innes. X

G · 26 March 2023

★★★★★ 5/5

Google

Great estate agency! It's a pleasure dealing with their team, from Sandra to Naomi, to Martin.... They are all brilliant and professional. Can't thank them enough.

Rammah · 26 March 2025

★★★★★ 1/5

Google

Ive never spoken to a less professional agency in my life. The person that answered the phone was incredibly rude and impatient. Was trying to get rid of me straight away without even qualifying me for the property I was interested in, one might think that it was because of a foreign accent but I will not jump to conclusion... Further more was promised a video tour link would be sent to me after I hung up, no link was sent... Sad and pathetic people working here... Avoid these people they are the type that see you as cattle instead of people and you are just a number in a spread sheet to them.NegativeQuality, Professionalism, Value

Mykolas · 23 October 2020

★★★★★ 5/5

Google

I recently moved in to a property which is managed by Frank Innes Loughborough. Until today I have had a flawless experience and am very happy with them. I was in contact mainly with Scarlett, and also spoke with Emily and a man who's name I forgot (was it Chris?). Big plus points are that they communicate very openly and quickly and whilst keeping things professional, which made moving in from a country where it's often the exact opposite just all the more enjoyable. They also saved me from about a week of hotel overnights by advancing the move-in date with only 2 weeks of notice. Just make sure you're using the right contact details, cause some websites (like 'nethouseprices') don't display the correct email address and in my case put an unnecessary delay on things. I'll leave another review when the rental contract comes to an end. As for now, 5 stars is definitely appropriate :)PositiveResponsiveness, Professionalism

Casper · 23 October 2020

★★★★★ 5/5

Google

Amazing service from Sandra and the team. They have made our moving experience so smooth!!

Chloe · 26 March 2023

★★★★★ 5/5

Google

Thank you Jamie Quilter for your advice and help with my mothers house valuation and recommendations. Very impressed with the service and will be using again in the future.

Jacqui · 28 May 2021

★★★★★ 5/5

Google

I can not fault the amazing service we have received with Frank Innes at Loughborough. Chris Newton and his team have helped us each step of the way as both tenants and landlords due to a change in our personal circumstances. I have received nothing but courtesy, patience and help during what has been a difficult and stressful time. I have no hesitation in recommending the Loughborough Office of Frank Innes.

David · 30 May 2014

★★★★★ 5/5

Google

Amazing service from Sandra and the team. They have made our moving experience so smooth!!

Chloe · 27 February 2023

★★★★★ 2/5

Google

Unfortunately for tenants, you can't choose which estate agents the property you like is being let by. From the start Frank Innes failed to meet any sort of customer service standards. I arrived at the viewing expecting to meet an estate agent... but most of the time they can't be bothered to show up and make the tenants do it. I experienced this when i was moving out as well - not ideal having to be in in the evenings around Christmas. I was charged £400+ fees which is EXTORTIONATE (was far higher than any other letting agents in Loughborough) but luckily i got them refunded as the new law came in - much to their dismay. The manager who dealt with my move in was miserable and rude, i was shocked to learn she is a manager. Good luck getting any response from an email, sometimes it took days and sometimes i didn't get a reply at all. Will not ever be renting again with Frank Innes - i've learnt my lesson the hard way! avoid.

CH · 28 May 2020

★★★★★ 5/5

Google

Brilliant service from Frank Innes. After experiencing a horrendous time with another agent, Frank Innes treated me with dignity and were very understanding to my circumstances and didn't discriminate me because of them. They were very helpful and worked with me to secure my current rental, which I'm now very happy with. I truly am grateful to them. Communications are also very good. They respond to emails in a timely manner and keep you updated. No problem or concern is too big or small for them. They were also really accommodating with me on my move day as my removals arrived early, a few emails back and forth with updates on timings, but it wasn't an issue and I was able to rearrange my check in time, and everything went smoothly. I would highly recommend Frank Innes.

Dahlia · 28 May 2020

★★★★★ 5/5

Google

Jamie Quilter one huge thank you , I am going through the sale of my parents property , I have to say not the best experience of my life , then just as i was going to pull my hair out I made a call to Frank Innes for help, Jamie answered the phone and a weight was lifted off my shoulders, he was so kind and easy to talk to, he spent valuable time helping me and saved me lots of stress and cash, my faith is restored brilliant thanks again. Helen Fisher

Helen · 28 May 2020

★★★★★ 5/5

Google

I had a positive experience with Frank Innes, as the team was professional, responsive, and transparent throughout the process. They quickly addressed any concerns.

Tiago · 26 March 2025

★★★★★ 5/5

Google

We wanted to leave this review for Frank Innes Lettings at Loughborough because they have been outstanding in their professionalism, help and support while we rented a property. Martin & his team have consistently gone out of their way to assist both ourselves and our landlord when our property was horrendously damaged in a recent van impact. They really do deserve due credit for helping everyone in a fair and impartial manner during what was a very stressful time. Overall, the situation was resolved in an efficient and pragmatic manner. We were initially nervous when first renting a property because it is easy to read negative reviews on the internet, but for us this simply was not our experience. Martin & the team at Frank Innes Lettings Loughborough more than deserve a 5 star review in our opinion.

Simon · 7 July 2019

★★★★★ 1/5

Google

Actually I won't give even a star, if I could review without one. I have vacated my property on January 2019 and, still waiting to get my deposit back. They only consider about the landlords, not the tenants. It has been more than two months now , still chasing them for my money. If you are considering to rent from Frank Innes, you have to leave the hope for getting your deposit back! I made the 18th phone call today regarding my matter, and still haven't got a positive answer. Always the answer is Manager Martin and property manager Sara John are not available, So to whom will I take the matter? When called My Deposit Scheme, they said they don't hold my deposit, Frank Innes has it, ...I paid my rent on time, and when it comes to pay my deposit back, they act as I am asking money from their own pocket....

Priantha · 29 May 2019

★★★★★ 1/5

Google

A very poor service! I am paying 10% of the rent for the full management package but after paying more than £1000 so far, I realised it was a big mistake to sign a contract with this agency to let and manage my property. It turned out that I had to chase almost each individual case up many times myself. I will never ever sign any contract with this agency!l again! They are very much interested in the money they receive but in return are failing to provide the on time and sufficient service they are supposed to. Very poor communication...

M · 29 May 2019

★★★★★ 1/5

Google

Well where do I start!!! What an absolute shambles of a company and they treat people with no respect. Myself and partner rented a bungalow from them for a year and were asked to renew the tenancy but it would go up so instead of paying £695 a month it would be £720 plus £60 to renew the tenancy, we both thought for a 2 bed bungalow at the posh side of shelthorpe it was a bit steep so we discussed with ‘countrywide’ that if the payment stayed at £695 we would happily stay there we were told they needed to discuss this with the landlord and then get back to us within 7 days and we agreed that was ok 2 weeks later no communication so we decided it was time to move on. We found a house for better value cheaper and with better people skills and they actually communicate with us and the landlord. Whilst eating dinner we then just browse and see the property is up for rent for £695 a month to say we are extremely shocked and upset is a understatement. I would like to take this matter to someone with actual authority and people skills but frank innes being brainless heartless stoney faced people I doubt they will take much notice !!!!

Jay · 29 May 2019

★★★★★ 3/5

Google

If ever you rent from this company, just be sure to change your locks as they have no issues entering your property without due notification/ permission (non emergency basis) this does not include the incessant household checks and making additional unwarranted checks under the guise of the landlords 'selling up'. initially i was going to give 1 star but that would be unfair, i echo some of the other customers sentiments.. some of the staff are rude (i have emails to prove) but on the whole some of them are great and take their job seriously!!

Tyrone · 29 May 2019