Trusted Agent profile · Longwell Green
★★★★★
2,214 reviews across 2 platforms
87 Bath Road, Longwell Green, BS30 9DF, BS30 9DF
Part of Andrews, see every office.
Andrews's office in Longwell Green, at 87 Bath Road, is rated 4.9 out of 5 across 2,214 reviews on two platforms, including 197 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Longwell Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longwell Green.
Andrews Longwell Green won ESTAS awards in three years, most recently 2020.
ESTAS winner in three years: 2020, 2019, 2018.
2020 1 Gold and 1 Best in County ESTAS 2020 winners
2019 1 Silver and 1 Best in County ESTAS 2019 winners
2018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Longwell Green office, from every platform, shown as written. First names only.
5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
5/5
TrustpilotMonika
Good timely service.
Hi Bill, thank you for your wonderful review! We're thrilled to hear you enjoyed our timely service. Your feedback is greatly appreciated and motivates us to maintain high standards. If you need anything else, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
5/5
GoogleHad my property valued recently by Jake at the Longwell green branch, what a lovely guy! Turned up on time, gave me a valuation I was expecting, he was so friendly and professional, spoke to the children and made a fuss of the dog, Andrews are lucky to have him working for them, fantastic representative of your company. If I decide to sell I will definitely use Andrews after the positive experience so far!
Hi Jo, thank you so much for taking the time to leave such great feedback, I am thrilled you were happy with our service and look forward to helping with your move in the future.
5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
5/5
GoogleAs a first-time buyer, Jake and Jade have been really proactive. They remember our preferences and contacted us at the first instance when they found a property on the market that they believed we would like. Indeed, we LOVE the house! They have been helpful and quick in response. Thank you! The whole process was smooth and reassured. Not only that, they post-sale service was superb too.
What a fantastic review, we are so pleased you've found your new home and that Jake was so helpful in assisting you. We hope you are settled in well and love seeing your feedback. Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
1/5
TrustpilotDO NOT RUSH IN TO USE ANDREWS COMPARE MARKETS
DO NOT RUSH IN TO USE ANDREWS
Dear Barfleur, Thank you for your feedback. We're sorry to hear about your experience , we value your input and are committed to improving our services. We were unable to locate you on our system please contact us on jmatthews@andrewsonline.co.uk to discuss your concerns further. Best wishes , Lisa
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotA really good experience
I had a really good experience with staff at Andrews Longwell Green Bristol
Thank you, Stuart, for your wonderful feedback! We're thrilled to hear about your positive experience with our staff at Andrews Longwell Green. Your satisfaction is our priority, and we look forward to serving you again.
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
5/5
GoogleFantastic service. Never thought I'd move but Jake and the team made the whole experience worthwhile. Very professional and friendly. Would definitely recommend.
Hi Anita, thank you for the amazing review. It was a pleasure to help you through the process. I hope you are settling in to your lovely new home.
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
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Yes. Andrews Longwell Green won Gold for Sales in South West (Bristol, Dorset, Somerset) and Best in County (Bristol) at the ESTAS 2020 awards, its most recent, and ESTAS awards in two earlier years.
Tell us what you need and we'll put you in touch. Andrews Longwell Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longwell Green.
