4/5
TrustpilotJunior Nolan has been on point with…
Junior Nolan has been on point with replying to our needs and getting contractors sorted for any issues we have had within the house.
Agent replied · 17 June 2024
Thank you for your review Matt!
Trusted Agent profile · Longbenton
Simple Life Longbenton reviews
★★★★★
1,121 reviews across 1 platform
Killingworth, Longbenton, NE12 5AS
Simple Life's office in Longbenton, at Killingworth, is rated 3.9 out of 5 across 1,121 reviews on 1 platform.
Reviews
Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI have withdraw the tenancy application…
I have withdraw the tenancy application since they delayed the move-in day by one and a half month.I keep sending emails to the agent to get back my deposit, however she do not answer any of my email or call. It's been 2moths now, not sure when I can get my money back.
Agent replied · 24 August 2024
Hello,Thank you for getting in touch with us and thank you for providing us with further identifiable information. Unfortunately the information provided doesn't match any records on our system so we are unable to investigate this for you. Please could you contact us at complaints@simplelifehomes.com with further detail of the development and home you applied for so that we can help you.
5/5
TrustpilotJunior has been a pleasure to deal with…
Junior has been a pleasure to deal with he has gone above and beyond for simple life.He is a definite asset to the team.
Agent replied · 17 June 2024
Thank you for your review Mrs Penny. We will make sure that Kate Peel receives a copy of your compliments!
1/5
TrustpilotThink twice before using Simple Life
Simple Life started off well, the rental agreement and references progressed in a timely manner and the house was unseen but as described. However there were issues throughout the tenancy with solving snagging problems with the property that we as the tenants had to sort, despite it being the landlord's responsibility. More than once we always had to rearrange our work schedules as Simple Life refused to send a representative to arrange access to the property. However the real problems arose towards the end of the 12 month contract. Simple Life failed to complete reference checks for a change of tenancy in a timely manner, requiring us to call and email repeatedly to get anything done. A formal complaint was raised about this which was responded to promptly however there was no mention to how this would be avoided in the future.I would not recommend renting from Simple Life.
Agent replied · 17 June 2024
Hi Emma,Thank you for your review and valued feedback.We’re sorry that you experienced some delays in your snagging. Unfortunately, when a property is under 12 months old it is within warranty and therefore, we have to rely on the housebuilder to action certain fixes. We appreciate that you rent from Simple Life so we do take responsibility and we are working with our housebuilding partners to improve on their timings so they better align with our expectations and standards. We’re also sorry to hear that your re-referencing took a while. We have looked in to your records and we can see this was down to an admin error by our referencing team. We have since expedited this and we can see all is resolved and we believe you’re happy with the outcome.
5/5
TrustpilotThanks for Reece McCaulsky
I am pleased to be a customer in this company. Reece was quick and kind in the application process and with any question from me. Thanks a lot for all
Agent replied · 17 June 2024
Thank you for your lovely review Faihan!
1/5
Trustpilot0 stars
If I could give this company 0 stars i would. If the house is not given back in absolute pristine condition they keep all your deposit. Charged us for a few marks on the walls and a clean oven. AVOID!!!!! WILL NEVER USE THEM AGAIN. Also charged us for loose door handles and loose toilet seats..... AVOID
Agent replied · 17 June 2024
Hi Chloe, You will see that we have sent you a find reviewer request. It would be really appreciated if you could respond to this request so that we are able to identify you and look in to the problems you're having. Unfortunately, we are unable to identify you in our system based on the information available to us in your review.
1/5
TrustpilotTERRIBLE management!
The house is beautiful and exactly like the pictures/videos, however upon walking in to collect the keys we were met with a very foul musty smell which the property inspector immediately acknowledged. The inspector also put the condition of the carpets as ‘very poor’ in the inventory report, confirming it has a very disgusting smell. It quite literally kept me up at night because it was unbearable.
4/5
TrustpilotOur experience on the whole has been…good
Our experience on the whole has been good. We have had a bit of a battle to get our leaky window/patio door fixed, but this has been down to the builders dragging their feet on follow up repairs.Staff have been polite and helpful.When we applied and signed up for our apartment I found the fact that it was all down on line rather daunting as we are in our 70's. We also were disappointed at not being able to view the property prior to moving in, and found out then that the store cupboard in the hall housed the hor water cylinder and washing machine leaving no room for storage at all.
Agent replied · 17 June 2024
Hi Barbara, Thank you for review and you're very helpful feedback. We will pass this on to the relevant teams.Sometimes we are unable to offer viewings depending on the preferences of the existing residents, or when moving in to a brand new property, we haven't always received handover of the property from the housebuilder at the stage of application. Everyone should have the opportunity to view prior to their move in day, giving the opportunity for applicants to retract their tenancy if the property does not meet with their expectations at this stage.
1/5
TrustpilotRepair taking 1 year to resolve.
04/10/21 I reported a leak which caused a lot of damage to my window and surrounding areas. It took 5 months for them to come and "finish the job" (summer came and there was no more rain). We've had a bit of light rain and I'm waking up to a puddle on my windowsill, damp carpets and too much mould on the walls to keep on top of.The issue was raised again 2 weeks ago, with them coming out and suggesting they don't know what's wrong with it and to "just don't go in that room". The leak has now spread to the point where water is dripping through my lightbulb, and they can't even get hold of the contractor to see when they can come and "have another look".I have absolutely no faith in simple life homes. I'm at the point where I'm extremely board of scrubbing mould off the wall and cleaning puddles up every morning.I know that in October, it would of been 12 months since I reported the issue, the rain will get worse and so will the mould.Highly advise finding somewhere that's not so cheaply built and that has a team of specialists that realise how serious of an issue mould actually is.
Agent replied · 17 June 2024
Hello,Thank you for sharing your experience with us, we’re very sorry to hear about your situation and we can completely understand your frustrations.We can see that you are in ongoing communication with the team. We take full responsibility for the delays you have faced and this isn’t in keeping with our usual standards or repair timeframes. We're sorry to see that despite having contractors 'fix' the issue, the issue has then reoccurred. As we have explained outside of Trust Pilot, this is quite an unfortunate situation as we can see there have been many contributing factors to the delays but the larger delay has been due to the contractor who provided the warranty for the roof, since going in to liquidated. It is very rare that this would occur and we have therefore had to find an alternative contractor.Please be assured that this has been escalated to our Director of Asset Management and we’re working with our housebuilding partner and pressing the matter in order to get this resolved for you as soon as possible. James will be in touch to keep you updated.
5/5
TrustpilotWe received exceptional service
We received exceptional service. Thanks to Rebecca Evans for her professional behavior during our first contacts for the property and the tour. Very fast and organized work of the entire Simple Life team. Thank you very much.
Agent replied · 17 June 2024
Hi Diyan, thank you so much for sharing your experience with us. We're glad to hear that Rebecca took good care of you! We hope you enjoy your new home!
1/5
TrustpilotThis company is not very good
This company is not very good, they don't care about you as a customer, they keep putting up there rents, when people are already struggling to make ends, I would avoid this landlord at all cost, stay away from them, there customer service are rude as well avoid, these jokers at all cost!
Agent replied · 24 August 2024
Hi Mr R,You will see that we have sent you a find reviewer request via Trust Pilot. It would be appreciated if you could respond to this, so that we are able to identify you to be able to investigate this for you.We're sorry if your rental increases are not suitable for you. As we are not an 'Affordable Housing Provider', our rents have to be in line with that of the local market which as a business is unfortunately unavoidable for us. We try to take a considered approach to rental increases for our residents. If your rent is no longer suitable, we welcome you to contact our team and we would be happy to look for another property that is better suited to your budget.
1/5
TrustpilotTerrible customer service from "leadership"
The overall customer service started well when we were dealing with the Lettings Negotiator. Communication was quick, professional yet warm. She took time to understand if we'd be suitable but without making us feel judged/ less than. The application was then transferred to the Tenancy Progression Team Leader and the way she spoke with us was just appalling. Complete lack of empathy, maturity or compassion for the challenging situation we were in and the impact her decision making would have on someone's life, rather, seemingly revelling in making things as difficult as possible. I have spoken with Chatbots who have been more empathetic that her. Overall, terrible experience with SLH and would definitely not recommend dealing with them.
5/5
TrustpilotCongratulations Simple Life team!
Just want to say how happy I’m to moved in with Simple Life. Specially when I came from a very messy building which my landlord couldn’t solve anything for me. The team from Simple Life treated me so well since the beginning, and when I moved in to the flat, just got a lovely box with so many treats. Daniella promptly answered me when needed. I’m amazed how clean and tidy is the whole development. Hope things go smoothly through my tenancy :)
Agent replied · 17 June 2024
This is so brilliant to hear, thank you for taking the time to share your experience with us Silmara!
1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company. They’re are so shoddy and fail to take accountability for anything. Been here almost a year and they still have not fixed the cracked glass stove top (which I’ve cut my hand on many times) that was like this before I moved in. The fridge shelf is also cracked (visible in the inventory) but they are refusing to acknowledge this to the point it is not unusable and they’re telling me I need to pay for a problem caused by previous tenants. The name “simple life” applies purely to the staff as they take accountability for nothing. But it’s certainly not a simple experience for the tenants. Absolutely DISGUSTED by the way simple life treat their tenants. More than 7 of my neighbours here find them to be a shambles too. Not happy and after being patient for almost a year, I have no other option at this point than to seek legal advice.
Agent replied · 17 June 2024
Hello,Thank you for bringing the issues you are facing to our attention. Since leaving your review we have worked with the team to get to the bottom of the delays you have faced. We can see that the pre-move in inventory carried out didn’t pick up on the items you had logged with us, so initially this was deemed as resident responsibility. We can see that since then you have provided your own proof that those maintenance fixes were indeed there when you moved in and we apologise profusely for the hassle and inconvenienced caused. We do take full responsibility for the mix up and the lack of detail on the inventory, and as a result we are investigating and taking action internally to ensure that this doesn’t happen again. We can see that Team Leader, James, has been monitoring this closely and is in regular communication with you. We’re pleased to see that two logged requests have already been seen to and the hob is being seen to imminently.We thank you for your patience and flagging this to us. Although it doesn’t change the experience you have had, it really does help us to identify areas where we can improve as a business.
5/5
TrustpilotFantastic support by particularly Jack…
Fantastic support by particularly Jack Meeks
Agent replied · 24 August 2024
Thank you for your review Wilem!
5/5
TrustpilotExcellent service
Excellent service, details, quick response, willing to help attitude and very effective. Especially thanks to Rebecca Evans who is very helpful and provide alternative options when my original choice was not available anymore. Much appreciated. Amy
Agent replied · 17 June 2024
Hi Amy, thank you so much for your lovely feedback!
1/5
TrustpilotThe worst tenant support I've experienced
When was requested help to replace a freeze drawer, tight toilet seat or the reference of the paint to retouch the wall they simply ignored. If you decide to move in, TAKE PICTURES THOROUGHLY of the house regarding cleaning or any missing repaint and then the same procedure before move out.
Agent replied · 17 June 2024
Thank you for your review Bruno!
5/5
TrustpilotSimply amazing - Thanks Tahir!
Just want to leave a review for our letting agent Tahir. We were given his contact by a friend. 2 weeks later we are in a simple life home. We were searching for a property that suited our needs as a family. & he delivered just that. The service we received from him from the first meeting to the day we got our keys just the other day were second to none. We were meant to move into another property with a different agency but unfortunately it fell through. However, it was a blessing in disguise as the house given to us was perfect for us! I really do recommend simple life homes to anyone who is looking to rent in the West Midlands area. Thank you for everything Tahir. We will definitely refer you to our friends and family in the future!
Agent replied · 17 June 2024
Thank you for sharing Jessica! We're delighted to hear that Tahir has looked after you and that you would recommend us to friends and family!
5/5
TrustpilotGreat service
I’ve had a excellent experience with simple life through the application process up until now. Over a week ago I got given an expected move in date and the DocuSign documents which I signed on the day, I then proceeded to pay the deposit and first months rent. I would of thought they would of gave me confirmation that they had received the deposit etc. I left them a few emails asking if they had received the deposit and 1st month rent heard nothing back,I have also rang them again no answer. Communication was fab at the start but I don’t seem to be getting anything back from them at the moment. I understand there might not be much to update me on at the moment but a reply to at least say the deposit and first month rent has been received is all I was asking for. Can anyone from the simple life team email me back just letting me know if the deposit and 1st month rent has been received?Update: someone from the simple life team contacted me, she was very polite and explained they was extremely busy and currently had staff off which I completely understand. She confirmed everything that I wanted her to confirm and she continued to explain what what happened moving fowards up until my excepted move in date. Except from that little blip due to staffing issues. Everything else within my experience at Simple life has been fab. Thank you!
Agent replied · 17 June 2024
HI Kelsey,Thank you for your review! We're pleased you have had a good experience so far and that all your queries were answered. Apologies for any delays in communication during the period you refer to.
1/5
TrustpilotHonestly the WORST customer service and…
Honestly the WORST customer service and maintenance I have ever experienced. Simple life is sold to you as a hassle free, (reasonably priced) rental company that makes your life easier. My situation could not be further away from that. We were the second tenants in our property, the previous tenant had let her French bulldog puppy wee all over the third bedroom floor and landing. When we moved in the carpet stunk of urine. This was raised with our property manager Natalie Bray within hours of moving in. We were told someone would come round to ‘clean the carpets’. This happened TWO MONTHS after moving in following multiple chaser emails, them not answering my emails and several ‘cancelled’ appointments by the cleaner. The cleaner eventually came and did a half hearted job, was bolshy and inappropriate. It made absolutely no difference to the smell as the urine has sunk through the the floorboards. So, once again I raised this with our new property manager Olivia Breswell. Olivia said they would get a quote for new carpets. 6 weeks passed, still no news despite chasing. I was told ‘they were waiting for it to be approved’. 2/3 weeks later still nothing. At this point 4 1/2 months have passed, we have still paid full rent, and two of our rooms are drenched in old dog urine. Finally, much to my belief, the carpet contractor comes round to do the measurements last Friday for the carpet. A date is set for today (10/08/22) for them all to be refitted. So my partner and I spend HOURS dismantling furniture so it’s all ready for them to come in and finally do the job. 10.30am this morning, no one has turned up so I message the contractor. He apologises and says he was initially told by Simple Life to do the job ‘as quickly as possible’ but has now been told to put it on hold. No one has contacted me to let me know no one will be coming, I have had no explanation as to why suddenly it’s been put on hold and my house is now upside down for no reason. I can’t get hold of my ‘property manager’ and no one can give me an explanation. There are multiple other examples of this happening (leak in bathroom, no seal around bath- still not been done 5 months later, missing a front door key, missing skirting boards) but alas absolutely nothing has been done. Simple life are useless and have absolutely no regard for their tenants well-being or for the standard of their properties. I am completely in shock as to how we have been treated. I will be raising this with the local MP (Salford) so if anyone else has a complaint similar please let me know and I will combine it all together.
Agent replied · 17 June 2024
Hello,Thank you for replying to our request for more identifiable information via Trust Pilot. Since leaving your review, we are aware that Adam, our Head of BTR, has been in touch to get to the bottom of any issues you are facing.From looking at your records we can see that the original clean of the carpet took just 6 days, so we are satisfied that this was carried out in a reasonable timeframe for you. Shortly after the carpet clean we can see you reported that the pet smell returned so we agreed to get the carpets replaced. We apologise for the subsequent cancellations, as I believe Adam has explained that was a genuine error due to a mix up with the contractor eagerly getting a date booked in before the quote for carpet in all the relevant areas were approved. We wanted to ensure that there was just the one further visit to get all rooms completed in one go to reduce any inconvenience for you.We have been investigating why the carpet replacement took so long to get approved and booked in and we are sorry for any hassle this has caused in the meantime. We also want to thank you for sharing this with us so we can identify where we can look to improve in future.We are pleased to see that the carpets are all fitted now and as we didn’t have a record of skirting board nails being reported, Adam has also picked this up with you to get it resolved quickly.
1/5
TrustpilotWorst!
On their FAQ page, under ‘Money’ Q - My financial situation has changed and I can’t afford my home. What can I do?A - In the first instance please get in touch with us as soon as possible to discuss your situation. If it’s a temporary change, then we will work with you to put together a payment plan to defer or spread out rental payments.I have had financial difficulties and repeatedly tried to communicate with Simple life. They have never replied to any of my emails, and continue to harass and threaten me. They have visited my property and left notes on my door. All of which is illegal and completely against the terms they boast about. Dear Simple Life, I’m leaving this here because it appears this is the only way to get your attention. I would like to know I am not dealing with robots, kindly provide your complaints email.
Agent replied · 17 June 2024
Hello,Thank you for providing us with further identifiable information via Trust Pilot. Firstly, we would like to reiterate the content outlined in our FAQs, we always encourage residents to communicate with us if they are facing any financial difficulties so we can see how we can help to bridge the gap through a temporarily difficult time. We have looked in to your records and can see that all emails and calls have been responded to within a timely manner. We can see that there have been some delays in getting a solutions sorted for you as we have had difficulties getting a response from you throughout the process.We’re pleased to say that since receiving your proposal, we have reviewed and approved this. Adam, our Head of BTR has been trying to reach you this week to run through the plan and any stipulations. If you would be able to get back to Adam as soon as possible so we can move forward with this, it would be very much appreciated
4/5
TrustpilotGreat Service So Far!
At referencing stage but I’m happy with the services received so far…. Rebecca has been particularly helpful and I thank her for all her support. I’m looking forward to moving in and having a seamless experience with Simplelife.
Agent replied · 17 June 2024
Thank you Tosin! We're delighted to know you've been well looked after. We will share this great feedback with Rebecca.
1/5
TrustpilotIn response the reply to the review I…
In response the reply to the review I posted. Nearly 3 weeks without a washing machine is not good enough. The washing machine flooded downstairs and the flooring wrecked I’ve been told I have to wait for the insurance claim to go through before the flooring is replaced. When I asked if I was going to have a credit to my account for living with no washing machine for 3 weeks and all the flooring wrecked I was told no. The rude manager then told me that if I was unable to live with the wrecked flooring it will be removed and I would have no flooring while they wait for the insurance claim (that hasn’t yet been put in) to come through. In regards to my issue last year when I didn’t have a fridge for a month in a heat wave yes you did supply an alternative after I had bombarded simple life on review/social media and emails for about 3 weeks before one was dropped off. If you scroll back to about August 2021 you will be able to read this also. I did speak to your colleague today who mentioned laundrette costs and said he would call back (I’m still waiting). I stand by what I say the level of service for repairs is unacceptable. If you rent through simple life homes and god forbid one of the appliances breaks you will be without for ages. Seeing as this is the quickest way to get your attention any news on the replacement flooring? Has the claim been put through your insurance yet?
Agent replied · 17 June 2024
Hi Dione, Adam has attempted to reach you today to discuss this further, as the insurance claim has been put through. He will try and get hold of you to provide an update in full.
5/5
TrustpilotReally smooth process of finding a home…
Really smooth process of finding a home - a bit of a delay in getting a viewing but then everything went fast. Love the fact that everyone so far seems to have pets and be people like us who couldn't find anywhere else to rent because of them. Lovely warm house. Once we get the dishwasher sorted, will be perfect!
Agent replied · 17 June 2024
Thank you for your wonderful feedback Mrs Mutkovicova!
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