Simple Life Longbenton reviews

★★★★★ 5/5

Trustpilot

Great company

Great company, Brilliant customer service.

Adamuhotmail.co.uk · 22 January 2026

★★★★★ 5/5

Trustpilot

Excellent homes, wonderfully managed

Highly recommend Simple Life Homes!!!Excellent homes, wonderfully managed. Can't thank Hannah Bishop enough for ensuring the property is well managed :)

Joseph · 23 May 2023

★★★★★ 5/5

Trustpilot

Amazing

Amazing company! Kept us updated throughout our process and very good with any queries we may have had!

Amy · 17 September 2025

★★★★★ 1/5

Trustpilot

Avoid

Avoid. Have been with Simple Life for almost a year and they have no respect for their tenants and their rights. Got my car damaged by some tiles falling from the roof into my car, which was rightly parked in the allocated parking space, and they refuse to pay for the damage with their building insurance. Note that they were warned about the poor condition of the roof days before this happened and they did nothing to prevent it.No excuses, just a disgusting attitude.***Update on my review given Simple Life answer***I appreciate them trying to save their credibility on a public forum but all they can do is lying without any shame.The tiles fell from the roof on Friday and this was reported to them promptly. They were aware and in fact they sent someone to check the property right away. This person suggested that I parked the car elsewhere for the night, which I did, but this was also a dangerous and negligent advice as it could have made my car insurance void - ironically the same car insurance that they say I should use in order to cover for the damage.Despite being aware of the problem, they did nothing until the following Monday when the tiles fell off again, this time hitting my car. So Simple Life was notified about the dangerous conditions of the roof and did nothing for more than 48h until my car was finally damaged.But this is not the whole story. They hide behind the excuse that the roof couldn't be fixed due to weather conditions. Well, the storm surely didn't last 10 days from the day my car was hit, which is the amount of time it took them to come and clean the area and to fix the roof. The damage to my car was due to their negligent behaviour and not to the storm. They claim to be a trustworthy company but when it comes to prove it, they refuse to take any kind of ownership. So before getting in business with them you better read the facts and do the math.

Francesca · 8 March 2022

★★★★★ 4/5

Trustpilot

Adam was dedicated

Adam was very helpful in a difficult situation and worked alongside us so that we could stay with simple life. Really appreciate Adam’s time and dedication to his work.

Hannah · 26 July 2022

★★★★★ 5/5

Trustpilot

We've just applied for our new…

We've just applied for our new apartment and Katie has been great in giving us all the information we need and already making us feel right at home before we've even moved! Absolute 5 star service ⭐️

Stevo · 9 April 2021

★★★★★ 1/5

Trustpilot

We moved in our simple life home around…

We moved in our simple life home around 7th June 2021 (st Helens estate) First of all we was lied to about why the last tenant left this property, we was told there wasn’t any reason / issues why she had left, a few days in to our tenancy we found out why, from a few neighbours, that there is a MAJOR rat problem this side of the estate, and the Noises from the train / constant work being done at silly times 1am - 7am. We also was told we had to pay a full 12 months rent upfront due to the credit checks, but In the end I passed all the credit checks, yet they still wanted the 12 months rent. So we did, we paid, as we had no other choice at the time, we had a small time frame. Yesterday I gave simple life the last chance to change my opinion/ views on the company, we asked several months ago could we put down for a transfer in the Prescott estate, obviously no one has followed through with this, we have seen quite a few properties become back available on the Prescott estate the last few months, but we haven’t been offered anything. We seen yet another property become available in the Prescott estate yesterday ( 21st feb ) and we applied, but unsuccessful due to the amount of applicants. This was my last straw, and I can not wait to leave this property In June. I gave simple life the change to redeem my review, my experience, but they chose not to. Sad, really isn’t it. I am 22 years of age, I paid 12 months rent upfront, not helpful.

Bfx · 22 February 2022

★★★★★ 5/5

Trustpilot

I’ve had a really good experience with Simple Life Homes

I’ve had a really good experience with securing my simple life home. Ardent has been essential in the process and keeping me up to date on the development I can’t wait to move in.

Nicola · 19 October 2021

★★★★★ 5/5

Trustpilot

Love it!!!

I was a little nervous at first after reading some negative reviews on here.But We moved in in December, the referencing process was really quick and easy. I emailed questions and queries to Jade pretty much every day, she was always prompt and polite With her replies and we found her really helpful. The house is great, a few snagging issues like the door sticking and the back gate needed fixing. (Nothing major) There’s been a builder out to look at the issues within a week, and Ashley keeps chasing updates which is really good.Our neighbours are really nice too, all are families which means kids have new friends, what more could you want?!Except for the garden that’s like a swamp! Hoping for better garden in the summer months...we are in Lancashire at the end of the day!

William · 8 February 2022

★★★★★ 5/5

Trustpilot

I have just complete the referencing…

I have just complete the referencing and will be moving into the property by June.Simple homes team have been very helpful and professional throughout. I am looking forward to moving in!.I highly recommend them.Thanks Antoinette .

Antoinette · 25 May 2021

★★★★★ 1/5

Trustpilot

Closed Minded

Not impressed.Tried calling up to enquire about a rental.The woman on the phone was really unhelpful and snotty as soon as she heard my accent.I think some Equality and Diversity training is needed as the staff appear to have unconscious bias against minorities.Hopefully this improves soon!

Mohammed · 13 September 2024

★★★★★ 5/5

Trustpilot

Chloe was so helpful and supportive

Chloe was so helpful and supportive. She went over and above to help us and guide us through the process!

Sapphire · 24 May 2023

★★★★★ 3/5

Trustpilot

Moved in a year ago to a new build

Moved in a year ago to a new build. Looked very homely and you are given 7 days to send in any faults / defects you find. The thing is the faults start coming over a period of time living in the property….every time I contact Simple Life I get the same answer ‘it is down to the tenant’. Surely it is down to the property owner - Simple Life! We treat the house as if it is our own and are very house proud, but cheap fittings are constantly breaking and Simple Life don’t really care to help. It’s a shame and over the last couple of months there is a big turn over of tenants moving out the Simple Life homes in our street as they all have the same issues.Update - we had a 9 month inspection and went through all the defects. Our front door, when closed & locked, doesn’t sit correctly in the frame and causes the alarm to go off all the time. There are gaps around the frames in the upstairs bedrooms, so in this weather makes the rooms so cold. We had a leak under the kitchen sink which has caused the cupboard door to become loose, not a quick fix of tighten the door, needs replacing. These have all been noted by Simple Life when doing their inspection, but we haven’t heard anything since.

Ryan · 24 January 2022

★★★★★ 1/5

Trustpilot

I am a tenant in newhall and gave…

I am a tenant in newhall and gave rented the property for 6 months and today my heating and water is not working…I have done everything asked to repressure the boiler after tone of the colleague’s sent me a video… my property manager is Kate Ewbank after coming to the phone at 11:14 am she was in a right stuffy mood.. and said that if someone comes out to the property and it is just repressure the boiler you as the tenant are liable to be charged… how can I be charged if I have followed the steps in the video and it is not working… She could not even say goodbye on the call just hung up… it seems she can’t handle her work load just taking out on tenants..

Nia · 19 January 2022

★★★★★ 5/5

Trustpilot

Tom Billington - Extremely helpful

Tom Billington has been instrumental in the process of renting a property with simple life homes and hasn’t at any stage made things seem more difficult than they needed to be. An asset to the business.

Chris · 20 April 2021

★★★★★ 5/5

Trustpilot

Great experience

Just wanted to write a quick review about the agent who helped us - Tahir, and the quick and simple process to rent a house with them. Any issues we faced, Tahir managed to sort everything there and then, we were very pleased with that. Never a time during our process that he let us down. What a great asset to the people he works for. Superb! We can't wait to move in in a few days time.

Alina · 15 April 2022

★★★★★ 5/5

Trustpilot

This is an honor to give feedback on my…

This is an honor to give feedback on my experience with simple life homes!I Arrived from Sout-Africa 2 months ago to start my new work position.I contacted simple life homes and got all documentation in order.A week before I was supposed to move in, my agent called me and told me my house is not ready yet.I had to move and did not know what to do or where to go. So Simple life got me into another home within a week or two!!!!!!!Whe I collected the key’s, they gave me a welcome pack with all kinds of things inside to make me feel home!!!!I would recommend Simple life homes to any one!!This was such a wonderful experience being new in the UK and never felt this warm welcome before!Thank you Simple Life Homes!

Phillip · 28 December 2021

★★★★★ 5/5

Trustpilot

Simple Life - Simply Excellent

Simple Life do exactly what they say; they make renting simple. The home I rent is of outstanding specifications, maintenance is quick and easy and their app is really useful for tracking your rent account and logging repairs. I have recently spoken to Junior who is always really helpful in supporting in any way he can!Overall, Simple Life are an outstanding company who make renting simple!

Adam · 29 June 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication, I'm always kept in the loop. I dealt with Hannah and Olivia who have always been extremely helpful and responsive.

Daniel · 23 February 2023

★★★★★ 5/5

Trustpilot

very helpful staff spoke with charlotte…

very helpful staff spoke with charlotte on the phone helping me and my partner during the process and viewing

Ruby · 28 May 2026

★★★★★ 5/5

Trustpilot

Very helpful and responsive team!

My lettings consultant Rebecca was very helpful and quick to respond throughout the entire process. Then again, everyone I've spoken to at SLH have been lovely and pleasant to speak with. Thank you everyone!

Kimberly · 29 July 2021

★★★★★ 1/5

Trustpilot

Strongly advise against

DAY 1) got our keys excited to move in, found the washing machine was leaking… after 3-4 days of waiting, I had to get a contractor out to fix it ourselves because it wasn’t a priority apparently (otherwise obviously someone would be out almost immediately).I then accidentally broke my AEG dishwasher. I had to pay £408 to have a new one installed, to which is a ridiculously cheap one and my fascia door won’t fit onto it - so been in limbo about that since. Any other issue I’ve had with my property, I’ve had to sort out myself by going directly to Countryside, including:I had a leak in my spare bedroom. I had to wait over 6 weeks for somebody to attend the property (which I sorted myself because I was told by simple life “somebody is coming tomorrow”) I then had to cancel family coming to stay in my 2 bed apartment because my spare room then started to have a lot of mould. But still nothing was done, we were given a dehumidifier, but the window in the room didn’t even close! (It was 4 degrees at night). I then organised with countryside (because simple life homes failed to) - them coming back out and actually fixing the problem.It has finally been fixed, but any problem I’ve had, I might as well have not have a letting agency. I’ve also been told my contractors that if you put anything on the fix flow app, it might not get picked up for a while because it depends when they check it - I advise if you have made the mistake of getting a home with them, just make direct contact.I’m now still waiting for maybe a little help in getting some painters out to repaint all my walls where the leak was, but I’ll have to do that myself too.They have a strong tendency to blame everything on countryside - who I’ve given the same review to, but in the 9 months I’ve lived here, I’m on my 3rd property manager, which clearly says a lot internally there.If you feel any of what I’ve written is false or exaggerated - please contact me as I have pictures and a paper trail of EVERYTHING I’ve mentioned.

Customer · 1 December 2021

★★★★★ 2/5

Trustpilot

Lots of issues, they did their best to fix

Summary: You can see the whole story below but there were a few issues, they've tried their best to resolve them and they admit there was an issue.We were asked to pay holding deposit before seeing house. They made a few mistakes in the documents process but those were eventually resolved. Very hard to get hold of anyone or to get an answer from anyone. Confirmation of references etc took a long time and we had paid already. When we saw the house it was VERY dirty and we asked for it to be cleaned before we moved in. Come move in day they were late for the appointment and it wasn't cleaned (cleaner couldn't get in Because the person who had the keys was on holiday) and had huge amounts of dog hair and dirt all over it... we had to move in our furniture the next day so we asked for a cleaner. They sent two over the next day who were paid for one hour and did basically nothing to make it cleaner. So, we ended up having to shampoo the carpets and clean all the dog hair and smell out, 7-8 hours total. Finally got all our stuff in having basically done a full deep clean of the house ourselves. They arranged for another cleaner to come and clean the oven for us. And to add insult to injury, they did a terrible rushed job with the inventory so I went around and took many photos of damage and dirt on the move in day. However, their inspector disagreed with many of my comments, citing no reason despite photo evidence.The cleaners came around and did one hour clean. We've done all the rest of the cleaning ourselves. Our property manager has been helping as best she can and doing a fine job, but the state it was in when we got there was unacceptable and we cleaned most of it.Also, the inventory inspector rejected a bunch of my inventory claims with no allowance for a response. Apparently this will not be a problem though, so let's hope so!

Thomas · 30 November 2021

★★★★★ 5/5

Trustpilot

Impressed with their helpfulness and professionalism

Our company assists families in Hong Kong relocating to the UK and therefore it's important for us to find, and work with, lettings professionals who are helpful, organized and patient with all the questions our clients might ask about a certain property to let. We were fortunate to be able to work with Rebecca Evans and Eleanor Crockett who enthusiastically assisted us throughout the rental procedures. And we appreciate their allowance of some flexibility to our clients with some of the rental steps since they were yet to physically arrive in the UK. It was a pleasure doing business with ASCEND and SIMPLE LIFE.

Jonas · 29 November 2021