Trusted Agent profile · Long Buckby
★★★★★
253 reviews across 2 platforms
3 Market Place, Long Buckby, NN6 7RR
Jackson Grundy Estate Agents's office in Long Buckby, at 3 Market Place, is rated 4.7 out of 5 across 253 reviews on two platforms, including 112 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Jackson Grundy Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Long Buckby.
Every review we hold for the Long Buckby office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service as usual
Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.
Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!
1/5
TrustpilotIncredibly rude and condescending…
Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
1/5
TrustpilotMisleading information
Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.
5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
5/5
TrustpilotOur experience with on Grundy was… First Class
Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody
5/5
GoogleExcellent service from start to finish. Kept informed on a regular basis by friendly, professional staff. Would whole heartedly recommend Richard & Teresa when buying or selling a property. Thank you so much for all your help ☺️
Thank you so much for your kind words and positive rating of your experience with the team Michelle, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleTeresa was friendly and incredibly helpful. We couldn't have asked for a better estate agent.
Thank you for your lovely feedback! We're so pleased to hear that Teresa was friendly and helpful throughout your experience. It's great to know she made the process as smooth as possible for you. Best wishes, Alex - Jackson Grundy
5/5
GoogleVery helpful from start to finish. Kept regular contact with us during our sale and gave good updates about the chain’s progress. Always friendly and ready to advise when required
We really appreciate your feedback. It was a pleasure helping you with your sale, and we’re so glad you found our updates and advice useful along the way. Best wishes for the future
5/5
GoogleGreat experience from start to finish. The service from Richard at Jackson Grundy in Long Buckby was efficient and professional and very supportive. The communication from Richard and the team was great, keeping us up to date with progress with what can be a very stressful process.
Thank you very much for taking the time to provide such positive feedback of the service you received Stephen. We're delighted you were happy with your experience and would like to thank you for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
5/5
GoogleWe have just sold and bought through Jackson and Grundy Long Buckby, we wanted to share our positive feedback to reassure new customers, Richard and his team we’re outstanding throughout because of their professionalism, they are a tight, hard working team that gave us 100% from start to finish. We wouldn’t hesitate to use them again......
Thank you very much for taking the time to leave such a positive review and rating, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleJackson Grundy was amazing when we bought our first house, especially Teresa!
Thank you for your kind words! Teresa and the team at Jackson Grundy are thrilled to have been part of your journey into your first home. Wishing you many happy years ahead! Kind regards - Alex, Jackson Grundy
5/5
GoogleWe used Jackson Grundy (Wellingborough Rd office) for our sale and purchased through Jackson Grundy Long Buckby office. Joe, Teresa and Richard were all excellent and I wouldn't hesitate to recommend or if we ever move again using them again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for providing such positive feedback of your experience Suzy. It's great to hear you were pleased and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleI cannot speak highly enough of the team at Jackson Grundy Long Buckby. They sold my property extremely quickly and provided excellent support throughout a long and challenging solicitor process. The team was always easy to reach, professional, and informative every step of the way. If you're selling in Long Buckby, there's only one place to go!
Thank you so much for your glowing review. We're so happy to hear that the team at Jackson Grundy Long Buckby was able to support you throughout the entire process. Your recommendation means the world to us! If you ever need anything in the future, don’t hesitate to get in touch. Kind regards, Alex - Jackson Grundy
5/5
GoogleTheresa was amazing, so friendly and cheerful right from our first viewing through to completion. She helped me navigate the progress, explained what was happening and liaised with my solicitors. Thank you
Thank you so much for your kind words and positive rating Jen, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleTeresa at Jackson Grundy was an absolute rock throughout the whole buying process. We were first-time buyers and she held our hand throughout ; her guidance, warmth and professionalism were second to none. I felt I could always talk to her about any concerns I had; she was always there at the end of the phone and her communication was so impressive. The rest of the team at Jackson Grundy were always really helpful and we are so incredibly grateful for making it such a positive and reassuring experience. Thank you!
Thank you for providing such positive feedback regarding your experience with Teresa and the team, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleRichard and Teresa were amazing. Clear excellent communication, brilliant service and a lovely manner. I don’t think we could have managed to sell without Theresa explaining everything each step of the way. Kept me sane when dealing with the solicitors. Highly recommend.
Thank you very much for leaving Richard and Teresa such a positive review, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleWe have had such an amazing experience with Jackson & Grundy. Buying a house is supposed to be stressful, but Teresa has ensured our transition was smooth and that everything went to plan on time. I can not recommend the Jackson & Grundy Long Buckby team enough, the go above and beyond to help. Thank you.
Thank you so much for your kind words and positive rating Jennie. We will be sure to pass this onto Teresa and the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex- Jackson Grundy
5/5
TrustpilotThe 5 star company
The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.
Thank you for this wonderful feedback! We're thrilled to have helped you find your dream home, and it's great to hear Becky and the team made the process smooth and enjoyable. Your recommendation means a lot to us, congratulations on your new home!
5/5
TrustpilotHighly recommended service
Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.
Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey., The Jackson Grundy Team
5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
5/5
GoogleHighly recommend Richard, Teresa and the team in Long Buckby. Dealt with our house sale very professionally and we're always on hand to help with any queries. Thank you
Thank you so much for your kind words and positive rating Paula, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jackson Grundy Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Long Buckby.
