Trusted Agent profile · London

Your Move London reviews

★★★★★ Excellent

608 reviews across 1 platform

167 Hoe Street, Walthamstow, London, E17 3AL

Your Move's office in London, at 167 Hoe Street, is rated 4.9 out of 5 across 608 reviews on 1 platform, including 608 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Your Move won in 2026.

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4.9 / 5

608

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We were in a unique situation where we were looking to let our flat on a short term basis and we had no understanding of what was involved. Nick was absolutely incredible at guiding us through the whole process and explaining what we needed to get in place as a landlord. Within the space of a week we had a let agreed. Nick was always professional, helpful and warm- no matter how small the question or query he always replied promptly and helpfully. We couldn’t recommend Nick and the Your Move team more!

Helen · 16 June 2023

Agent replied · 15 June 2024

Hi Helen, thank you for leaving us such a lovely review. Best of luck with your new adventure! Kind Regards, Nicholas

5/5

Google

Nicholas is so helpful and professional, I would use your move estate agent all the time. Thanks Nicholas and keep up the excellent work you do.

Bumba · 16 October 2025

Agent replied · 16 April 2026

Hello Bumba, I’m so glad to hear you had such a great experience! Your kind words mean a lot … More

5/5

Google

Had a great experience with Your Move. Nicholas was extremely helpful throughout the process, very attentive and always fast with communication. Could not recommend them enough!

Juliana · 15 September 2025

Agent replied · 22 September 2025

Hi Juliana, thank you for such an amazing review. We all hope you enjoy your new home! Kind regards, The Your Move Team

5/5

Google

Nicholas was an outstanding agent who made the process of renting our new home seamless and stress-free. He offered valuable insights, and was always available to answer our questions. His professionalism and dedication truly set him apart. We highly recommend Your-Move to anyone looking to rent a house!

Kashif · 1 December 2024

Agent replied · 8 December 2024

Hi Kashif, thank you for for taking your time out of your day to leaving us a review. We all hope you enjoy your new home. Kind regards, The Your Move Team

5/5

Google

Nick is super helpful with all your needs helping to find tenants and very nice person do deal with. Very professional.

Ophelia · 9 October 2025

Agent replied · 16 April 2026

Hello Ophelia, Thanks so much for your lovely feedback. It’s great to hear you had a positive … More

5/5

Google

Nick is professional and knowledgeable, and his communication was clear and timely, keeping me informed every step of the way. He truly made the experience stress-free and even enjoyable. I couldn’t have asked for more. Highly recommend! Thank you, Nick, for your outstanding work!

Louise · 1 December 2024

Agent replied · 8 December 2024

Hi Louise, we can't thank you enough for your kind words. We are all glad to hear your experience was stress free and you would highly recommend Your Move. Kind regards, The Your Move Team

5/5

Google

When working with Your Move, they were professional and approachable, Claire and Nicholas made sure everything ran smoothly from start to finish.

Estates · 11 August 2025

Agent replied · 8 September 2025

Hello Estates and Law Ltd, Thank you so much for taking the time to share your positive experience with us - we really appreciate it! Kind regards, Claire & Nicholas Your Move

5/5

Google

Nicholas Papi! Is an amazing person that we meet on “You’re move” he tried in the best way to help us with new flat rental and everything possible to get done with all the documents he was there for all the questions that we wondered, it’s a pleasure to be in touch with you! Thank you Nicholas!

Teodor-Lucian · 16 February 2024

Agent replied · 15 June 2024

Hi Teodor, thank you for finding the time out of your day to leave us such a kind hearted review! Kind regards, Nicholas

5/5

Google

I recently got a flat with Your Move with my Agent Nicholas who was extremely prompt, professional and importantly honest and upfront about the flat, the process and move. Nick was very willing to help whenever I needed. This has been the smoothest moving experience I have had and will definitely be moving with Your Move again!

Deep · 16 February 2024

Agent replied · 15 June 2024

Hi Deep, thank you for leaving us such a kind hearted review. We all hope you enjoy your new home! Kind regards, Nicholas

5/5

Google

If you’re looking for an agent you can trust, then we highly recommend Paul. He was personable, and professional from the first introduction all the way through to the successful completion. He kept us informed and was always there to answer any questions. Nothing was too much trouble even out of hours. Should we move again we wouldn’t hesitate to call Paul. We would certainly recommend Your Move to anyone Great job team! Brett & Judy.PositiveResponsiveness, Professionalism

Brett · 16 June 2022

Agent replied · 15 June 2024

Thanks Brett

5/5

Google

If you want an estate agent that provides you with a professional service to find your next rental, buying a property or renting your own property then "your move" is the right move. With Nick Papi you feel important and are given a 5 star service to get the best deal for you. Thanks Nick.

Mike · 17 March 2024

Agent replied · 23 August 2024

Thank you for leaving us a 5* review! Kind regards, Nicholas

5/5

Google

Excellent First resolution response! Very reliable agency, very effective resources and very professional and knowledgeable in terms of all precedent. I highly recommend you . You life will get much more easier and very convenient for all aspects of achievement with them. ! Many thanks ^^

Diana · 16 February 2026

Agent replied · 16 April 2026

Hello Diana, Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience with our Walthamstow team. Your recommendation means a lot to us. Kind regards, The Your Move Team

5/5

Google

Nicholas did a fantastic job by recently assisting my husband and I with renting a property. Throughout the process, he demonstrated exceptional professionalism, expertise, and communication skills. Nicholas is highly recommended to anyone seeking to rent a property.

Morndie · 11 December 2024

Agent replied · 25 December 2024

Hi Morndie, thank you for leaving us such an amazing review and your kind words. We are all glad to hear you found the process smooth. Kind Regards, The Your Move Team

5/5

Google

I just moved in the studio The agent Nicolas Papi has been really professional and helped me out along all the steps, responding to all my queries quicky. I found the new place clean with all the facilities working well. Definitely my best experience with an letting agency in London since my arrival in the city 6 years ago. I encourage you to try them!

Magda · 16 June 2023

Agent replied · 15 June 2024

Hi Magda, Thank you for your kind words in your positive review. We are always happy to help. Kind Regards, Nicholas

5/5

Google

Highly recommend. Peter was incredibly helpful, professional and knowledgeable.

Wasim · 2 November 2025

Agent replied · 16 April 2026

Hello Wasim, Thank you for your fantastic review and recommendation. We’re delighted to know you had such a positive experience with Peter and truly appreciate you sharing your feedback. Kind regards, The Your Move Team

5/5

Google

Your Move are the best agents in London, thanks Nick for everything

Anie · 2 October 2025

Agent replied · 16 April 2026

Hello Anie, Thank you for your kind review! I’m so glad you were happy with our service. … More

5/5

Google

My experience with Your Move has been smooth & effortless. Nicholas is a diamond 💎 and is with you every step of the way. From viewing to moving in. Highly recommended & would use again their services again. …

Trevor · 26 October 2024

Agent replied · 9 November 2024

Hi Tevor, thank you for the kind hearted review. We all hope you enjoy your new home! Kind regards, Nicholas

5/5

Google

Great Service from Nicholas and his team. Nicholas is experienced and passionate about his job, he loves what he does and it shows. Nicholas even communcated with me after hours and whilst on holiday. I recomend his team too who are all very friendly.

Claire · 24 July 2024

Agent replied · 23 August 2024

Hi Claire, It's been a pleasure dealing with you. We hope to see you soon! Kind regards, Nicholas

5/5

Google

Would definitely go through this company again. Nicholas was super helpful!

J · 20 September 2025

Agent replied · 22 September 2025

Thank you for such an amazing review! We all hope you enjoy your new home. Kind regards, The Your Move Team

5/5

Google

My first impression at the viewing with Nicholas Papi was that he is friendly and present. He is quick to answer any questions when I texted and had a great energy. I had issues with my application but he was patient and kind. He turns going through boring mundane paper work into funny pleasant exchanges. Great asset to the company indeed.

Cassandra · 16 June 2023

Agent replied · 15 June 2024

Hi Cassandra, thank you for taking your time to leave us such a great 5* review. We wish you the very best in your new home. Kind Regards, Nicholas

1/5

Google

Two emails and two phone calls and still noone has bothered to get back to me in relation to my enquiry. That's just plain rude in my opinion. Edited to add in light of the response below: on the various occasions that I called and emailed, you were very much open, and I was told Graham was in and would get back to me. So please don't tell me you were closed because you weren't. I certainly don't wish to do business with you now so please don't bother to call me again.

Jack · 16 June 2020

Agent replied · 15 June 2024

We at Your Move are extremely disappointed reading your negative review. Your review was written at the peak of Covid-19 when the office was closed due to the outbreak of the pandemic. We have tried to contact you again regarding your property search however you have not returned our calls. Please contact the office on 0208 5206220 to discuss your property search as we are now open.

5/5

Google

Nicholas made all the renting process so easy Had issues with some documents sorted it out for us and made our move in quick!! Definitely go for their service…. Cheers ✌🏻

Khan · 1 December 2024

Agent replied · 8 December 2024

Hi Asma, we are glad to hear you found the process easy and smooth. Kind regards, The Your Move Team

1/5

Google

Moved into a property to rent this time last year and it has never had properly functioning heating and hot water. Since February we have managed to get the hot water working but have had no heating at all in the property and the landlord has been uncontactable since 28th August after months of delays to fix the issue. I got in contact with Your Move but as it is not managed by them we have gotten little help. If the property has not got functioning heating or hot water they shouldn't have been allowed to put it on the market

Brad · 16 October 2024

Agent replied · 22 October 2024

Hi Brad, we are all devastated to see this review! We fully understand that you are upset and we are also extremely frustrated that this issue is still on going! As you have mentioned. your landlord manages the property not us, meaning we were only instructed on a tenant find basis. We have no control in regards to maintenance for your property meaning we strongly believe the review you have left for Your Move is very unfair. Again, we do fully agree and we are all in your corner for being upset however please can we request for your review to be removed. Kindest regards, Your Move team.

1/5

Google

I’m retracting a previous positive review to say that both the estate agents wand Nicholas are avoidant and none responsive professionals who bate tenets and ignore them when problems occur. The maintenance team that is supposed to fix issues and damages in the property are slow, despondent and Chuck the excuse waiting on the landlord as a way to avoid doing work. Seriously avoid using them to find property. They suck at their job Further edit. I’d like to make it clear, as tenants we were not briefed on a “process” and once told about it. We followed it exactly with complaints going to both maintenance and front office teams. I think 2 months + (ongoing at time of review) to even begin working on disrepair that was a serious risk to health and made the property unsafe should tell really make it clear Exaclty what the issues with this estate agents is

Nakibul · 1 October 2024

Agent replied · 15 June 2024

Hi Nakibul, I am shocked to hear the above and I strongly disagree with your comment. You were advised on many occasions to contact the maintenance department not myself for anything maintenance related. This is the first negative review we have received in almost 5 years which we are extremely upset to receive based on you not following the process. Can I strongly request that you remove this review as this is unfair. If anyone knows myself/Your Move, you would know I try my absolute best and go above and beyond to offer the highest level of customer service to everyone. Please re consider removing this review. Kind regards, Nicholas

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Your Move's Google reviews

Questions about Your Move London

How many reviews does Your Move London have?

Your Move's London office has 608 reviews across 1 platform: 608 on Google.

What is Your Move London's rating?

Your Move London is rated 4.9 out of 5 across all 608 reviews, and 4.9 out of 5 on Google from 608 reviews.

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, London won Gold; Your Move, Northampton won Platinum; Your Move, Walthamstow won Platinum; Your Move, Goole won Platinum; Your Move, York won Platinum; Your Move, Abington won Gold; Your Move, Chester Le Street won Gold; Your Move, Duston won Gold.

Where is Your Move's London office?

Your Move London, 167 Hoe Street, Walthamstow, London, E17 3AL.

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