Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were in a unique situation where we were looking to let our flat on a short term basis and we had no understanding of what was involved. Nick was absolutely incredible at guiding us through the whole process and explaining what we needed to get in place as a landlord. Within the space of a week we had a let agreed. Nick was always professional, helpful and warm- no matter how small the question or query he always replied promptly and helpfully.
We couldn’t recommend Nick and the Your Move team more!
Helen · 16 June 2023
Agent replied · 15 June 2024
Hi Helen, thank you for leaving us such a lovely review. Best of luck with your new adventure!
Kind Regards, Nicholas
★★★★★ 5/5
GoogleNicholas is so helpful and professional, I would use your move estate agent all the time. Thanks Nicholas and keep up the excellent work you do.
Bumba · 16 October 2025
Agent replied · 16 April 2026
Hello Bumba,
I’m so glad to hear you had such a great experience! Your kind words mean a lot … More
★★★★★ 5/5
GoogleHad a great experience with Your Move. Nicholas was extremely helpful throughout the process, very attentive and always fast with communication. Could not recommend them enough!
Juliana · 15 September 2025
Agent replied · 22 September 2025
Hi Juliana, thank you for such an amazing review. We all hope you enjoy your new home!
Kind regards, The Your Move Team
★★★★★ 5/5
GoogleNicholas was an outstanding agent who made the process of renting our new home seamless and stress-free. He offered valuable insights, and was always available to answer our questions. His professionalism and dedication truly set him apart. We highly recommend Your-Move to anyone looking to rent a house!
Kashif · 1 December 2024
Agent replied · 8 December 2024
Hi Kashif, thank you for for taking your time out of your day to leaving us a review. We all hope you enjoy your new home.
Kind regards, The Your Move Team
★★★★★ 5/5
GoogleNick is super helpful with all your needs helping to find tenants and very nice person do deal with. Very professional.
Ophelia · 9 October 2025
Agent replied · 16 April 2026
Hello Ophelia,
Thanks so much for your lovely feedback. It’s great to hear you had a positive … More
★★★★★ 5/5
GoogleNick is professional and knowledgeable, and his communication was clear and timely, keeping me informed every step of the way. He truly made the experience stress-free and even enjoyable. I couldn’t have asked for more. Highly recommend! Thank you, Nick, for your outstanding work!
Louise · 1 December 2024
Agent replied · 8 December 2024
Hi Louise, we can't thank you enough for your kind words. We are all glad to hear your experience was stress free and you would highly recommend Your Move.
Kind regards, The Your Move Team
★★★★★ 5/5
GoogleWhen working with Your Move, they were professional and approachable, Claire and Nicholas made sure everything ran smoothly from start to finish.
Estates · 11 August 2025
Agent replied · 8 September 2025
Hello Estates and Law Ltd,
Thank you so much for taking the time to share your positive experience with us - we really appreciate it!
Kind regards,
Claire & Nicholas
Your Move
★★★★★ 5/5
GoogleNicholas Papi! Is an amazing person that we meet on “You’re move” he tried in the best way to help us with new flat rental and everything possible to get done with all the documents he was there for all the questions that we wondered, it’s a pleasure to be in touch with you! Thank you Nicholas!
Teodor-Lucian · 16 February 2024
Agent replied · 15 June 2024
Hi Teodor, thank you for finding the time out of your day to leave us such a kind hearted review!
Kind regards, Nicholas
★★★★★ 5/5
GoogleI recently got a flat with Your Move with my Agent Nicholas who was extremely prompt, professional and importantly honest and upfront about the flat, the process and move. Nick was very willing to help whenever I needed. This has been the smoothest moving experience I have had and will definitely be moving with Your Move again!
Deep · 16 February 2024
Agent replied · 15 June 2024
Hi Deep, thank you for leaving us such a kind hearted review. We all hope you enjoy your new home!
Kind regards, Nicholas
★★★★★ 5/5
GoogleIf you’re looking for an agent you can trust, then we highly recommend Paul.
He was personable, and professional from the first introduction all the way through to the successful completion.
He kept us informed and was always there to answer any questions. Nothing was too much trouble even out of hours.
Should we move again we wouldn’t hesitate to call Paul.
We would certainly recommend Your Move to anyone
Great job team!
Brett & Judy.PositiveResponsiveness, Professionalism
Brett · 16 June 2022
Agent replied · 15 June 2024
Thanks Brett
★★★★★ 5/5
GoogleIf you want an estate agent that provides you with a professional service to find your next rental, buying a property or renting your own property then "your move" is the right move. With Nick Papi you feel important and are given a 5 star service to get the best deal for you. Thanks Nick.
Mike · 17 March 2024
Agent replied · 23 August 2024
Thank you for leaving us a 5* review!
Kind regards, Nicholas
★★★★★ 5/5
GoogleExcellent First resolution response! Very reliable agency, very effective resources and very professional and knowledgeable in terms of all precedent. I highly recommend you . You life will get much more easier and very convenient for all aspects of achievement with them. ! Many thanks ^^
Diana · 16 February 2026
Agent replied · 16 April 2026
Hello Diana,
Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience with our Walthamstow team. Your recommendation means a lot to us.
Kind regards,
The Your Move Team
★★★★★ 5/5
GoogleNicholas did a fantastic job by recently assisting my husband and I with renting a property. Throughout the process, he demonstrated exceptional professionalism, expertise, and
communication skills. Nicholas is highly recommended to anyone seeking to rent a property.
Morndie · 11 December 2024
Agent replied · 25 December 2024
Hi Morndie, thank you for leaving us such an amazing review and your kind words. We are all glad to hear you found the process smooth.
Kind Regards, The Your Move Team
★★★★★ 5/5
GoogleI just moved in the studio The agent Nicolas Papi has been really professional and helped me out along all the steps, responding to all my queries quicky. I found the new place clean with all the facilities working well. Definitely my best experience with an letting agency in London since my arrival in the city 6 years ago. I encourage you to try them!
Magda · 16 June 2023
Agent replied · 15 June 2024
Hi Magda,
Thank you for your kind words in your positive review. We are always happy to help.
Kind Regards, Nicholas
★★★★★ 5/5
GoogleHighly recommend. Peter was incredibly helpful, professional and knowledgeable.
Wasim · 2 November 2025
Agent replied · 16 April 2026
Hello Wasim,
Thank you for your fantastic review and recommendation. We’re delighted to know you had such a positive experience with Peter and truly appreciate you sharing your feedback.
Kind regards,
The Your Move Team
★★★★★ 5/5
GoogleYour Move are the best agents in London, thanks Nick for everything
Anie · 2 October 2025
Agent replied · 16 April 2026
Hello Anie,
Thank you for your kind review! I’m so glad you were happy with our service. … More
★★★★★ 5/5
GoogleMy experience with Your Move has been smooth & effortless. Nicholas is a diamond 💎 and is with you every step of the way. From viewing to moving in. Highly recommended & would use again their services again. …
Trevor · 26 October 2024
Agent replied · 9 November 2024
Hi Tevor, thank you for the kind hearted review. We all hope you enjoy your new home!
Kind regards, Nicholas
★★★★★ 5/5
GoogleGreat Service from Nicholas and his team.
Nicholas is experienced and passionate about his job, he loves what he does and it shows.
Nicholas even communcated with me after hours and whilst on holiday.
I recomend his team too who are all very friendly.
Claire · 24 July 2024
Agent replied · 23 August 2024
Hi Claire, It's been a pleasure dealing with you. We hope to see you soon!
Kind regards, Nicholas
★★★★★ 5/5
GoogleWould definitely go through this company again. Nicholas was super helpful!
J · 20 September 2025
Agent replied · 22 September 2025
Thank you for such an amazing review! We all hope you enjoy your new home.
Kind regards, The Your Move Team
★★★★★ 5/5
GoogleMy first impression at the viewing with Nicholas Papi was that he is friendly and present. He is quick to answer any questions when I texted and had a great energy. I had issues with my application but he was patient and kind. He turns going through boring mundane paper work into funny pleasant exchanges. Great asset to the company indeed.
Cassandra · 16 June 2023
Agent replied · 15 June 2024
Hi Cassandra, thank you for taking your time to leave us such a great 5* review. We wish you the very best in your new home.
Kind Regards, Nicholas
★★★★★ 1/5
GoogleTwo emails and two phone calls and still noone has bothered to get back to me in relation to my enquiry. That's just plain rude in my opinion.
Edited to add in light of the response below: on the various occasions that I called and emailed, you were very much open, and I was told Graham was in and would get back to me. So please don't tell me you were closed because you weren't. I certainly don't wish to do business with you now so please don't bother to call me again.
Jack · 16 June 2020
Agent replied · 15 June 2024
We at Your Move are extremely disappointed reading your negative review. Your review was written at the peak of Covid-19 when the office was closed due to the outbreak of the pandemic. We have tried to contact you again regarding your property search however you have not returned our calls. Please contact the office on 0208 5206220 to discuss your property search as we are now open.
★★★★★ 5/5
GoogleNicholas made all the renting process so easy
Had issues with some documents sorted it out for us and made our move in quick!!
Definitely go for their service….
Cheers ✌🏻
Khan · 1 December 2024
Agent replied · 8 December 2024
Hi Asma, we are glad to hear you found the process easy and smooth.
Kind regards, The Your Move Team
★★★★★ 1/5
GoogleMoved into a property to rent this time last year and it has never had properly functioning heating and hot water. Since February we have managed to get the hot water working but have had no heating at all in the property and the landlord has been uncontactable since 28th August after months of delays to fix the issue. I got in contact with Your Move but as it is not managed by them we have gotten little help. If the property has not got functioning heating or hot water they shouldn't have been allowed to put it on the market
Brad · 16 October 2024
Agent replied · 22 October 2024
Hi Brad, we are all devastated to see this review! We fully understand that you are upset and we are also extremely frustrated that this issue is still on going! As you have mentioned. your landlord manages the property not us, meaning we were only instructed on a tenant find basis. We have no control in regards to maintenance for your property meaning we strongly believe the review you have left for Your Move is very unfair. Again, we do fully agree and we are all in your corner for being upset however please can we request for your review to be removed. Kindest regards, Your Move team.
★★★★★ 1/5
GoogleI’m retracting a previous positive review to say that both the estate agents wand Nicholas are avoidant and none responsive professionals who bate tenets and ignore them when problems occur. The maintenance team that is supposed to fix issues and damages in the property are slow, despondent and Chuck the excuse waiting on the landlord as a way to avoid doing work. Seriously avoid using them to find property. They suck at their job
Further edit.
I’d like to make it clear, as tenants we were not briefed on a “process” and once told about it. We followed it exactly with complaints going to both maintenance and front office teams. I think 2 months + (ongoing at time of review) to even begin working on disrepair that was a serious risk to health and made the property unsafe should tell really make it clear Exaclty what the issues with this estate agents is
Nakibul · 1 October 2024
Agent replied · 15 June 2024
Hi Nakibul, I am shocked to hear the above and I strongly disagree with your comment. You were advised on many occasions to contact the maintenance department not myself for anything maintenance related. This is the first negative review we have received in almost 5 years which we are extremely upset to receive based on you not following the process. Can I strongly request that you remove this review as this is unfair. If anyone knows myself/Your Move, you would know I try my absolute best and go above and beyond to offer the highest level of customer service to everyone. Please re consider removing this review.
Kind regards, Nicholas
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.