Trusted Agent profile

Your Move London reviews

★★★★★ Excellent

608 reviews across 1 platform

167 Hoe Street, Walthamstow, London, E17 3AL

Your Move's London office at 167 Hoe Street is rated 4.9 out of 5 across 608 reviews on 1 platform, including 608 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Your Move won in 2026.

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4.9 / 5

608

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I would like to give a very massive thank you to Gizem and especially Nicolas papi. From the start to finish he walked me through the whole process what a gentle soul honestly thank you again what a legend made a very stressful period feel like a gentle breeze and Gizem very welll structured and genuine heart thank you again. I would recommend your move Esate agents to anyone if these are the reps looking after the clients.

Kalvin · 16 February 2026

Agent replied · 16 April 2026

Hello Kalvin, Thank you for your fantastic review! We’re delighted to hear that your rental experience was smooth and that Nicholas and Gizem were able to support you throughout. Your recommendation means a lot to us! Kind regards, The Your Move Team

5/5

Google

I had a great experience renting my studio with the help of Nicholas. He was very helpful throughout the entire process and always prompt in answering any questions I had. Everything went smoothly and efficiently thanks to his professionalism. I would highly recommend Nicholas and You Move Estate Agency to anyone looking to rent a property.

Delia · 25 November 2025

Agent replied · 16 April 2026

Hello Delia, Thank you for your wonderful feedback. We’re delighted to hear that your rental experience was such a positive one and that Nicholas was able to support you every step of the way. We truly appreciate your recommendation and hope you’re settling in well. Kind regards, The Your Move Team

5/5

Google

Nicholas Papi is an exceptional agent, professional, efficient, and incredibly easy to work with. He’s always available when needed, communicates clearly, and gets things done without any fuss. I wouldn’t hesitate to work with him again in the future.

Marcus · 2 April 2026

Agent replied · 16 April 2026

Hello Marcus, Thank you for taking the time to leave your wonderful review. We’re really pleased to hear that Nicholas made your experience so great! Kind regards, The Your Move Team

5/5

Google

Good afternoon. We cooperated with the company Your Move and were incredibly satisfied. All the way to the move and even now the company helps us with various issues. Everything went quickly and efficiently. Very grateful to Claire Ballantyne. She was very kind and sweet. We will definitely choose your company in the future!

Anastasia · 3 September 2025

Agent replied · 8 September 2025

Hello Anastasia, thank you for your lovely review! It has been a pleasure to help you and your family find your new home together! Kind regards, Claire Ballantyne Your Move

5/5

Google

Nick Papi is a fantastic guy who helped with the rental of my house and achieved outstanding rent and tenants. Very good any one needs rentals please see him . Very professional and got excellent tenants . Also Peter works very good and efficiently as well . Please anyone needs there house or flats rented out please speak to Nick Papi there is no one as good as him . Rented out my house with another company had nothing but problems so make sure you ring Nick papi .

Aurangzaib · 22 September 2024

Agent replied · 15 June 2024

Thank you Mr Sharif for the 5* review. It is always a pleasure dealing with you. Kind regards, Nicholas

5/5

Google

Nicholas was brilliant from the get go, he’s been so efficient and has gone above and beyond my expectations - I enquired about a property over the weekend and being assisted by Nicholas have managed to secure it by that Monday afternoon by him working around my work schedule etc. He has made this process as stress-free as possible which is unheard of! Really friendly and seems really reliable from my experience so far! Thank you!

Chloe · 8 November 2024

Agent replied · 8 December 2024

Hi Chloe, thank you for such an amazing review. I'm glad you found the process nice and smooth! I hope you enjoy your new home. King regards, Nicholas

5/5

Google

For the property i rented I was helped by Nicholas who was amazing throughout the process. He was extremely vital in the process and kept me in the loop constantly with important updates, whilst also doing his best to help both us and our landlord. Throughout our dealing he remained extremely professional and was swift in dealing with any issues that had arisen. I would most definitely recommend right move and Nicholas for any property dealing anyone may have in the future.

Amir · 26 July 2024

Agent replied · 23 August 2024

Hi Amir, I'm glad you had a fantastic experience with us! Kind regards, Nicholas

5/5

Google

We had a great experience renting through this estate agency. The team was professional, friendly, and easy to communicate. Everything was handled smoothly and Nicholas was very helpful and easy to communicate with. Highly recommended :)

Ioanna · 19 December 2025

Agent replied · 16 April 2026

Hello Ioanna, Thank you for your wonderful review! We’re delighted to hear that your rental experience was smooth and that Nicholas and the team were able to support you throughout. Your recommendation means a lot to us! Kind regards, The Your Move Team

5/5

Google

Nicholas was our main point of contact through the move and was super helpful, responded quickly to emails and even faster to WhatsApp messages/calls. He put our offer through really quickly, and then got an answer from the landlord almost immediately! We got our referencing sorted through a very efficient online portal (organised by YourMove), and had no trouble organising a key collection. Very friendly and helpful :) We received all the documents we required, the only thing to note is that the inventory contained a lot of mistakes and omissions - I have ~3 A4 pages of amendments - which is no problem, just worth checking your inventory document thoroughly, you have 7 days to complete it, don't let the several daily reminder emails rush you! All documents can be signed online via Docusign - NO printing required (very helpful for me as I do not have a printer/scanner). All in all, very good experience with these agents, I highly recommend their services :)

Fionnlagh · 16 April 2024

Agent replied · 15 June 2024

Hi Fionnlagh, thank you for such an amazing kind hearted review. It's been a pleasure dealing with you. We all hope you enjoy your new home! Kind regards, Nicholas

1/5

Google

I really wish I had read more reviews before dealing with this branch. Our experience has been extremely stressful and disappointing. We applied for a property that was advertised as available from 29 November. After paying the holding deposit and being approved, the moving date was suddenly pushed to 6 December, and then delayed again at the last minute. Only days before our move we were told that essential paperwork and permissions for the landlord to let the property were still not in place. Because we were repeatedly assured that everything was progressing, we planned our entire move, booked deliveries, and checked out of our accommodation. We have a baby, and we ended up with nowhere to move and had to urgently book alternative accommodation at extra cost, which has been incredibly stressful for our family. Communication was inconsistent and we were not given the full picture until the very end. We have now had to withdraw because we cannot put our family in this situation again. This has been one of the most stressful renting experiences we have ever had, and I would advise others to be cautious and make sure all documentation is confirmed before committing to anything.

Fernanda · 11 December 2025

Agent replied · 16 April 2026

Hello Fernanda, Thank you for your review. We’re sorry to hear that you were disappointed with your experience and appreciate the opportunity to respond. We would like to clarify that the delays were due to outstanding landlord documentation and permissions, which were unfortunately outside of our control. This was fully discussed between our management team and yourself as soon as the issues arose and we acted promptly to progress the tenancy where possible. We understand how frustrating this was and wish you and your family all the best moving forward. Kind regards, The Your Move Team

5/5

Google

Nicholas and the team were absolutely brilliant in securing me an excellent tenant quickly and at at the optimum rent. Couldn’t recommend more highly.

Harry · 16 February 2026

Agent replied · 16 April 2026

Hi Harry, thank you for such a kind hearted review. King regards, Your Move

5/5

Google

Nicholas was fantastic. He is super speedy with responses to all of my queries. Sorted them out within minutes. Felt well looked after!

Amy · 16 February 2026

Agent replied · 16 April 2026

Hello Amy, Thank you for your wonderful review! We’re thrilled to hear that your rental experience was smooth and that Nicholas was able to support you throughout. Your feedback means a lot to us! Kind regards, The Your Move Team

5/5

Google

Nicholas has been an exceptional agent throughout the process of renting a new property. As a HMO, we had to coordinate with a total of five tenants and two guarantors. He was kind and professional, updated us regularly, and was always quick to reply to questions or requests. It was a pleasure to work with him and I highly recommend this agency if you're looking for a rental!

Florence · 22 September 2024

Agent replied · 22 October 2024

Hi Florence, thank you for taking your time out of your day to leave us such a kind hearted review. We are glad you found the process nice and easy! We all hope you enjoy your new home. Kind regards, Nicholas

5/5

Google

Nick Papi is my go to agent - for tenant finding, sales & lettings valuations, & everything in between. Honest, dedicated & with brilliant knowledge of the market as a whole, he’s incredibly generous and lovely to work with. He tells it straight and listens to your needs, always delivering and always there to support. I’m incredibly grateful and can’t rate him highly enough.

Cara · 2 November 2024

Agent replied · 9 November 2024

Hi Cara, thank you for leaving us such an amazing review. It's always a pleasure dealing with you. Kind regards, Nicholas

5/5

Google

Nicholas was an absolute gem! He’s been an incredible help. With his positive attitude and charming personality - couldn’t be happier with his service! Give this man a raise!

Gabby · 16 November 2025

Agent replied · 16 April 2026

Hello Gabby, Thank you for such a brilliant review! We’re so pleased to hear about your experience and that Nicholas made such a positive impression. Your feedback will certainly be shared with him, and we really appreciate you taking the time to let us know. Kind regards, The Your Move Team

5/5

Google

Nicholas and his team are an example to all estate agents. Always willing to go the extra mile with a huge focus on service and communication. Can’t thank him enough for his expertise, professionalism and reliability. Going forward I’ll only deal with Nicholas and his team at Your Move after so many horrors with other agents. Your Move are a breath of fresh air. Thank you Nick!

L · 24 July 2024

Agent replied · 23 August 2024

Hi LK, I can't thank you enough for the kind hearted review. We all hope you enjoy your new home! Kind regards, Nicholas

5/5

Google

Just I move in ! I have problem with Heating, but NiCk was very nice person, quickly he solved situation! I will recommend Nick from Your Move !

Leonard · 20 November 2025

Agent replied · 16 April 2026

Hello Leonard, Thank you for your feedback. We’re pleased to hear that although you experienced an issue with the heating, Nick was able to resolve it quickly for you. We really appreciate your recommendation and hope you’re settling in well to your new home. Kind regards, The Your Move Team

5/5

Google

Your Move did a fantastic job with helping me find tenants. Their terms are reasonable and they did everything I asked of them with efficiency and professionalism. They were really fast with their responses and Nick was especially brilliant in sorting everything out and giving advice. I would recommend them to anyone looking to rent or to let. Thank you

Elizabeth · 26 October 2024

Agent replied · 9 November 2024

Hi Elizabeth, thank you for leaving us an incredible 5* review. It's been a pleasure dealing with you during the tenancy process. Kind regards, Nicholas

5/5

Google

Nick was very efficient in finding new tenants and precise. Was able to organise a number of viewings in a short period and provided excellent communication right through the process.

Sujay · 21 October 2025

Agent replied · 16 April 2026

Hello Sujay, I’m over the moon to hear how happy you are with everything! Thank you for your … More

5/5

Google

I recently had the pleasure of working with Your Move estate agent and my experience was nothing short of excellent. From start to finish, their team, especially Nick, demonstrated a high level of professionalism, making what seemed like a daunting process a seamless and successful one My initial hesitation in listing my property with sitting tenants who had a tendency to be messy was quickly dispelled by Nick's reassuring demeanour. He confidently assured me that this wouldn't pose a problem and that he could handle the situation effectively. He was also positive that I would have new tenants in less than a week, and true to his word- he delivered on that promise. I will certainly be returning for any future real estate needs.

C · 19 September 2023

Agent replied · 15 June 2024

Hi Camille, thank you for leaving us such a kind hearted review. We are pleased to hear the service we provided was at a high standard. I hope to deal with you again soon! Kind regards, Nicholas

5/5

Google

Brilliant experience! Nicholas and the team couldn’t have been more helpful.

Harriet · 26 March 2026

Agent replied · 16 April 2026

Hello Harriet, Thank you for taking the time to leave us a review! Your kind words are greatly appreciated and we’ll be sure to pass them on to the team. Kind regards, The Your Move Team

5/5

Google

Really great experience. We are two working professionals Who were in desperate need to find a property, within the first phone call, I knew that this would be the place where I would be renting from. The overall vibe and atmosphere from all of the workers is brilliant, and the selection of houses is top-notch, and they are constantly updating their locations, which makes a potential move very quick and easy. The initial property in which I enquired about was gone by the time that I had called, but they had backups already in place and within 24 hours we had viewed and put an offer on a different property. With the way that things are at the moment, it’s nice to have a place where you can trust the word, and that down to earth. Will definitely use again if I will be living in the same area when I potentially move

Jack · 16 June 2023

Agent replied · 15 June 2024

Hi Jack, what a great review you have left us. We all hope you enjoy your new home. Kind Regards, Nicholas

5/5

Google

I recently rented a property from this estate agent Mr Nick and I couldn't be happier with the service I received. From the very beginning, the agent was professional, responsive, and helpful in answering all of my questions and addressing any concerns I had. The property itself was exactly what I was looking for, and Mr Nick made the rental process smooth and stress-free. He was always available to discuss any issues or questions that arose, and he went above and beyond to ensure that I was happy with my rental experience. Overall, I would highly recommend this estate agent to anyone looking to rent a property. He is reliable, trustworthy, and truly cares about his clients. Five stars all around!

Imran · 16 June 2023

Agent replied · 15 June 2024

Hi Imran, thank you for your review, enjoy your new home!

5/5

Google

Your Move hands down have to be the best Estate Agents I’ve dealt with throughout my search of finding a flat for myself. Nick was absolutely wonderful from the first day I made my enquiry, he was very responsive, explained whole process thoroughly and went above and beyond to make sure I got to view the property although I was the one running late. Huyen the other agent who showed me around was so pleasant, very patient, waited 30 minutes to meet me when I was running late for my viewing

Merise · 16 June 2023

Agent replied · 15 June 2024

Hi Merise, thank you for leaving us such an amazing review! King regards, Nicholas

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Your Move's Google reviews

Questions about Your Move London

How many reviews does Your Move London have?

Your Move's London office has 608 reviews across 1 platform: 608 on Google.

What is Your Move London's rating?

Your Move London is rated 4.9 out of 5 across all 608 reviews, and 4.9 out of 5 on Google from 608 reviews.

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, London won Gold; Your Move, Northampton won Platinum; Your Move, Walthamstow won Platinum; Your Move, Goole won Platinum; Your Move, York won Platinum; Your Move, Abington won Gold; Your Move, Chester Le Street won Gold; Your Move, Duston won Gold.

Where is Your Move's London office?

Your Move London, 167 Hoe Street, Walthamstow, London, E17 3AL.

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