Yellands London reviews

★★★★★ 5/5

Google

When looking for a flat, we needed the process to go very smoothly, efficiently, and fast as we were in a hurry to move out of our old place and were about to head on holiday for two weeks before moving out!! After months of searching before this and endless disapointment, we came across a property advertised on Yellands and I contacted Jay. I've had so many bad experiences with letting agents before this that I wasn't very hopeful. However, Jay very Quickly changed that for me and I instantly knew we were in good hands. He was nothing but helpful, responsive, and accommodating the entire time. We've been in this flat for two months now, and we've had absolutely no issues. Any query we have had has been dealt with in a professional, friendly, and personable manner. We still keep in touch with Jay over whatsapp and I feel we are in very safe and good hands. We couldn't recommend him enough!!!!PositiveResponsiveness

Samantha · 27 August 2022

★★★★★ 5/5

Google

The people at this agency are truly wonderful and always ready to help. Thanks for your help again Jackie !

Tedi · 29 August 2025

★★★★★ 5/5

Google

I’ve been renting through Yellands for 10 years and have always found them to be very professional and helpful. Jackie, the property manager, has been fantastic, always quick to respond to queries and very keen to help with any requests. Highly recommend their service.

Ada · 29 August 2025

★★★★★ 5/5

Google

Have rented through Yellands and it has been a great experience. Jackie is very professional and gets things done very swiftly.

Arij · 14 June 2022

★★★★★ 5/5

Google

These guys are top of the league! Have always had a brilliant service from their team, especially Jackie. Contacted them today as our fridge/freezer needed replacing and we had a brand new one within two hours. Now that's what I call service! No problems at all with the management for our property for the last two and a half years. Such a pleasure, especially in London.

Sam · 15 June 2018

★★★★★ 5/5

Google

The service we had was first class. We felt that the need for a good Estate Agent who could deal with valuations, all the viewings and guiding us through the process etc was essential and Lee and Kirsty delivered. Kirsty dealt with all queries quickly and efficiently and went above and beyond. Thank you

Elizabeth · 14 June 2023

★★★★★ 5/5

Google

My father and I have always had a great working relationship with Yellands, in particular Jackie and Jay. They've been good with communication, friendly and helpful and really take care of everything. Very pleased with their service and would recommend.PositiveResponsiveness, Professionalism, Value

Minny · 27 August 2022

★★★★★ 5/5

Google

I highly recommend Yellands Estates, for the excellent service and professionalism they have provided me as a tenant.

Edrine · 27 November 2024

★★★★★ 5/5

Google

Great estate agent. Staff are very friendly especially Sarah, Helped me through everything including paper works I would 100% vouch for them (I even decided to hand them over all my properties to manage)PositiveResponsiveness, Quality, Professionalism, Value

Mohammed · 27 August 2022

★★★★★ 5/5

Google

I found Jay really easy to deal with. Always available on phone, prompt at returning messages. He was straightforward in communicating and dealt with a potentially difficult situation professionally. Based on experience of buying a property I would recommend Yellands

Ed · 14 June 2023

★★★★★ 5/5

Google

Professional and very helpfull people especially Jay who i've dealt with. Anytime i had an issue with the property he responded very promptly and got very involved. I would highly recomend them.

Viorel · 14 June 2022

★★★★★ 5/5

Google

Have been using Yellands estate agents and their lettings management service for many years now. I have absolute trust in Jay who always goes above and beyond to ensure my investments are well looked after. Always professional, courteous and also invaluably knowledgeable which is great when you have a 101 questions(not so great for Jay). Had some difficulties with a tenant during the lockdown period. Jay ensured all was handled fairly and amicably which was a great weight off my mind. Highly recommended!!!

Anand · 14 June 2022

★★★★★ 5/5

Google

I was with Yellands for about 6 years. In that time I found them professional, responsive, attentive, approachable and friendly. If there was ever an issue or a problem a simple telephone call or email was all that was required in order to get someone out to me within a few hours. The most serious event were the flash flood rains causing my balcony and then my bedroom to flood - on a Saturday late afternoon. I was able to contact Yellands, 3 members of staff came back to me, all of them reassuring me and telling me exactly what I needed to do and what they were doing. I was worried about what the implications might be, the neigbours downstairs also got the rain from my bedroom. Yellands staff came round to assess the damage, ensure the work that needed to be done was actioned immediately AND that I was OK and reassured. When I eventually moved out, I received my full deposit back after the inspection in a matter of hours (not even days). I would not hesitate to recommend this agency to anyone - the quality of service is excellent as they are able to marry the best of being professional in their field with being approachable and friendly.PositiveResponsiveness, Quality, Professionalism, Value

N · 14 June 2022

★★★★★ 5/5

Google

I’m a landlord and have rented out a flat using Yellands for over 30 years. I can’t remember ever having an issue with them. They have always dealt with things that inevitably arise, like repairs, in a professional and timely manner. Paperwork always in order. Obviously if you are a landlord looking to rent out, you should look around but the service you will get from Yellands should be very good based on my lengthy experience.

Rob · 14 June 2022

★★★★★ 5/5

Google

Great company, Jackie helped me a lot, very lovely lady and very kind.

Kate · 29 August 2025

★★★★★ 5/5

Google

Exceptional service, great communication, friendly and polite, trustworthy. Would definitely recommend. Thank you Jackie and to all the staff at Yellands.PositiveResponsiveness, Quality, Professionalism, Value

Mirel · 14 June 2022

★★★★★ 5/5

Google

We have been renting with Yellands for nearly 5 years and never had a problem. Both Jay and Jackie are very responsive and if something need fixing it is done timely. We are very happy with this agency.PositiveResponsiveness

Juani · 27 August 2022

★★★★★ 5/5

Google

Always a pleasure dealing with Jay. The customer focused approach they provide set them apart from the other real estate providers around. If your looking for a place and the right advice this is the place to go.

Caillin · 14 June 2022

★★★★★ 4/5

Google

They pay attention,very helpful/resourceful,yellands are indeed there to solve tenants issues. Thank you jakie and team.

Johnson · 14 June 2023

★★★★★ 1/5

Google

The most slippery staff you'll ever have the misfortune of having to deal with. Avoid at all cost. They only reply to emails with messages saying they aren't in the office. They say things are being dealt with when they aren't. They answer the phone to say the person with whom you are dealing isn't in. Goes on for months. Don't waste your time, money or energy.

Janine · 15 June 2019

★★★★★ 5/5

Google

We have been Tennants with Yellands for 23 year's & we cannot find any fault with them if there is any problems with anything they have been very responsive with no questions we find very helpful in every way we would recommend them to anyone

Alan · 14 June 2022

★★★★★ 5/5

Google

Thank you very mach!!Sarah is a fine example of excellent customer service.

Anton · 15 June 2017

★★★★★ 5/5

Google

I have been renting my property trough this company over seven years. I have to mention Mr. Jay who is absolutely amazing. Always willing to help and make sure his tenants are happy. Very kind and professional.PositiveResponsiveness, Quality, Professionalism, Value

Lenka · 27 August 2022

★★★★★ 1/5

Google

AVOID THEM! Once you close the deal they become unresponsive will lie to you 95% of the time just to get rid of you. If you take them and any issue come up on the new house i can guarantee you're welcoming a nightmare in your daily routine.

John · 14 June 2020