Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe worst experience I ever had with an estate agent as a seller. I worked with Sam to sell my property over the course of a year due to the lower fees that winkworth offers and also initial friendly and responsive attitudes. However, after 6 months of no avail of selling my flat I decided to move to another estate agent. After I’d already stated that I was taking my property down and let it with a long term tenant, Sam said that there was a last minute offer. I believed this to be in good faith and worked with him to get everything in place and spent over 2k in legal fees. He convinced me to let my tenants go for this “offer” subject to exchanging without doing any proof of funds. Lo and behold, after my tenants moved out the buyer vanished into thin air and over the course of the next 2 months excuses continued to come in from Sam and Winkworth. I lost thousands of pounds in rent and even after I still had it on with Winkworth for a few months during which time they secured 0 viewings and had no communications with me. Make sure to AVOID and never kick a tenant out before exchanging no matter what the estate agent tells you. TERRIBLE experience, worst in my life and I’d lost at least 10k during the debacle so saving a few % in commissions is really not worth it!
Linda · 8 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to share your feedback. We are naturally disappointed to learn that your experience did not meet your expectations.
We recognise that selling a property can be a challenging and at times, frustrating process, particularly where anticipated values do not reflect market conditions. Throughout our instruction, we were committed to providing honest, transparent market advice and discussing pricing expectations openly, even when those conversations were not always easy.
For clarity, the buyer's initial interest and offer were communicated to you before our agency agreement concluded, with the buyer subsequently increasing their offer. During the conveyancing process, the buyer's solicitor made vacant possession a condition of exchange which is quite a standard practice. Unfortunately, it is not uncommon for property transactions to fall through and in this instance the buyer ultimately chose to withdraw. Whilst we appreciate how disappointing and frustrating the timing was, this was outside of our control.
As you will see from our overall reviews, this isn’t reflective of experiences shared by the vast majority of our clients and we are proud of the service we consistently strive to deliver. We remain committed to providing honest advice, professional guidance and dedicated support throughout every stage of the selling process.
★★★★★ 1/5
Google**A holding deposit that secured absolutely nothing**
We viewed an apartment at 20 The Highway with Lauren on Wednesday. We liked the property and submitted an offer immediately after the viewing. It was accepted that same day.
At the viewing, we asked about parking and were told there was none. We later discovered ourselves that the building does in fact have secure underground parking. We therefore asked two very basic questions: whether a parking space could be obtained in the building and whether residents were eligible for an on-street parking permit.
It took until Saturday morning to receive even a partial answer. The information about permit parking was something we had largely already found ourselves online, while the underground parking remained vague and unresolved.
This delay matters because Winkworth later tried to blame us for not moving quickly enough.
On Saturday morning, we specifically asked whether the property was still available. We were told yes and that our accepted offer was still standing. At 1 p.m., immediately before paying the holding deposit, we called Lauren one final time. She confirmed that other offers had been received, but explicitly told us that the landlord had not yet reviewed them and that the property was still available.
We immediately paid the holding deposit.
The payment was acknowledged, everything was confirmed to be in order, and we were told the next steps would follow on Monday. We had an accepted offer and had paid a holding deposit. We therefore understood the property to be secured for us while the tenancy process moved forward. That is the entire purpose of a holding deposit.
Instead, at 8 a.m. on Monday, we received an automated message saying the landlord had chosen another applicant.
So our holding deposit had apparently secured absolutely nothing.
We understand that a landlord has the final say. What we do not understand is how, after our offer had been accepted and our holding deposit paid and acknowledged, the process simply continued with another applicant as though our deposit had no meaning whatsoever.
No timeline was provided. We were not told when the other applicant’s offer was accepted, whether another deposit had been paid, or what happened between our payment on Saturday and the automated rejection on Monday morning. We asked for an explanation and received no meaningful answer.
We also reject the suggestion that we were simply too slow. We were waiting for Winkworth to answer basic questions about a property they were marketing. It took from Wednesday until Saturday to get even partial answers. We then checked twice on Saturday that the property was still available, including immediately before payment, and proceeded the moment this was confirmed.
The deposit was refunded promptly, but that is beside the point. We paid a holding deposit because we understood that it secured the property while the tenancy process moved forward. It did not.
Poor communication, slow answers, a complete lack of transparency and no ownership when the process fell apart. A stressful, opaque and deeply unprofessional experience.
Roel · 22 July 2026
Agent replied · 22 August 2026
We're sorry that you were disappointed with your experience. We appreciate that the outcome was frustrating, however we feel it is important to clarify the circumstances as our team work hard to provide a professional and transparent service.
As explained throughout the process, we require a holding deposit to be paid before a property is withdrawn from the market. Whilst your offer was accepted in principle, the holding deposit was not received until several days later, during which time the property continued to be marketed in line with our standard procedure.
We would also like to clarify that some of the responses you received were automated AI responses. As these are automated messages, they may not always reflect the live status of a property especially over the weekend. We apologise for any confusion this may have caused. Any substantive updates were provided by our team as soon as they became available, and we are continually working to improve this system.
We appreciate that you had additional questions regarding parking. Unfortunately, as the landlord was based overseas, obtaining definitive answers took longer than we would have liked. Whilst we understand this delayed your decision to proceed, we were unable to remove the property from the market until the holding deposit had been received.
Prior to your payment, you were advised that another offer had been received and was being considered by the landlord. Ultimately, the landlord decided to proceed with the alternative applicant. As soon as we were informed of that decision, your holding deposit was refunded promptly and in full.
We understand this was not the outcome you had hoped for, however we do not feel it is accurate to suggest there was a lack of transparency or communication. We kept you updated throughout the process based on the information available to us at the time and acted in accordance with the agreed letting process.
We sincerely wish you all the best in finding a suitable property.
★★★★★ 5/5
GoogleFinding a house is not an easy process at all.
It turned out to be a very long and exhausting journey for us, filled with a lot of ups and downs.
There were moments of frustration and many failures along the way where we felt like giving up, but though it all, EVIE was our rock.
She never lost patience, never pressured us, and kept guiding us through every single hurdle. ⛈️⛈️⛈️⛈️
In the end, all the hard work paid off perfectly.
We finally closed on the exact house we had wanted since day one.
We are incredibly grateful for Evie’s expertise and support, and we highly recommend her to anyone looking for a home! 🏠💛💚
Dario · 22 July 2026
Agent replied · 22 August 2026
Thank you for posting your warm and kind review of Evie. Sometimes the🏠 buying process can be a stressful one, but it was very much Evie's pleasure to be able to help guide you through. We hope you'll be very happy in your new home and we're always here to help whenever you need us. …
★★★★★ 5/5
GoogleI would like to thank Evie, Sam and Nathan with their support and guidance throughout the entire sales process. They were incredibly friendly and professional. The process of selling a property can be quite stressful, but they really went the extra mile to see that things went smoothly. If anyone wants to choose a sole agency option, I would always recommend that option especially with these guys at Winkworth Shoreditch! They are the best! Thanks once again guys!!!
Hanna · 22 May 2026
Agent replied · 22 June 2026
Thank you for your kind words and for putting your trust in the Winkworth Shoreditch team. It was very much our pleasure to have been able to help you throughout the process. We're always here to help if ever you need us.
★★★★★ 5/5
GoogleI have used Winkworth to let my property for the past 15 years and have always found them to be professional, responsive, and easy to work with. Lauren, Ivan, and Stephanie were a pleasure to deal with throughout the process and kept me informed every step of the way. I would have no hesitation in recommending Winkworth to anyone looking for a reliable and professional letting and property management service.
Jeremy · 8 June 2026
Agent replied · 22 June 2026
Thank you for your kind words, recommendation and for putting your trust in us. It's always Ivan and the team's aim to provide the very best lettings service possible, so we're delighted to hear your feedback.
★★★★★ 5/5
GoogleThe Shoreditch Winkworth team were 10/10 in assisting us with the sale of our flat. They deliver a trustable, responsive and reliable service without any of the trouble that we've experienced with other estate agents. Sam was realistic and optimistic from the first meeting and helped curate a specialist sale for our property that maximised our sales price and Nathan was instrumental at getting our sale across the line with his charisma and positive outlook. Without hesitation, I would recommend them to anyone looking to sell a property in the local area. Thanks so much to the whole team!
Keelan · 16 March 2026
Agent replied · 13 April 2026
Thank you for such a fantastic review and of course for choosing the Winkworth team to sell your property. We really appreciate your feedback. It was a pleasure working with you, and we’re so glad you found the experience such a positive one.
★★★★★ 5/5
GoogleEllisha has been so supportive and efficient. I highly recommend the service provided and team at Winkworths. Thank you !
…
Updated review, one year on. Stephanie and the team have been amazing once again. Incredible service and efficiency. Happy to work with you again.
Helena · 22 July 2026
Agent replied · 22 August 2026
We're so pleased once again the team have been able to help so effectively - thank you for taking time to post your updated review (updated)......It's lovely to hear that Ellisha has been so supportive and efficient Helena as she works hard here to provide the very best experience. Thank you for your five star review!
★★★★★ 5/5
GoogleBreath of fresh air dealing with Winkworth Shoreditch. Super friendly and professional at the viewing. Very accommodating with our requests on flat maintenance and super speedy to send out handymen, etc. Couldn't recommend enough! Thank you Sky, Lauren and Stephanie for making our move very smooth!
Mason · 22 May 2026
Agent replied · 22 June 2026
It has been very much our pleasure to be able to help. We're always here whenever you might need us. Thank you so much for taking time to post your kind review and for your five stars!
★★★★★ 4/5
GoogleLauren was really great and took the initiative to understand my requirements to find me a suitable rental rather than waiting for me to respond to ads over rental apps - thank you!
Kate · 15 August 2026
Agent replied · 22 August 2026
Thank you for your kind review Kate. It was Lauren's pleasure to be able to help you rent your new apartment here in Shoreditch and we hope you'll love living in your new home.
★★★★★ 5/5
GoogleWe have been landlords for many years and have used multiple agents. Shania has been one of the best we had had the pleasure to work with. Always helpful and efficient and follows through on every detail. Just what you need from a managing agent.
Dorothy · 22 May 2026
Agent replied · 22 June 2026
Thank you for your lovely review and five stars! It's always Shania's aim to provide the very best levels of service so we're delighted to hear she is achieving this. She's always here to help whenever you need her.
★★★★★ 4/5
GoogleWe have had quite a few issues with our flat which have made our move in process rather difficult, but besides the issues in the flat, our property manager Leona has been brilliant. She is always responsive and deals with issues very …
Hannah · 22 May 2026
Agent replied · 22 June 2026
Thank you for your patience and understanding. It's great to hear that Leona was so helpful and a positive influence during the process - she's delighted to receive your feedback. The team are always available to help whenever you need us.
★★★★★ 5/5
GoogleLauren and Stephanie were super nice and helpful, always available and responsive. They made our moving stress-free: we were lucky to find them! All worked very smoothly and we felt reassured and confident that the process was going smoothly. Thank you both!
Micole · 22 May 2026
Agent replied · 22 June 2026
It has been very much our pleasure to have been able to support you throughout the process. Thank you for taking the time to post your kind review of Lauren and Stephanie and we wish you all the best.
★★★★★ 5/5
GoogleNathan was so great, it was my first time buying a flat. It's not easy but Nathan assured me throughout and gave me great recommendations when my mortgage provider could help. He is super friendly and approachable, it made the whole …
Ceci · 22 May 2026
Agent replied · 22 June 2026
Thank you for your lovely feedback and recommendation. We’re so pleased to hear that Nathan made such a positive impression - we’ll be sure to pass on your kind words.
★★★★★ 5/5
GoogleLauren Douglas was amazing to deal with. Honest, informative, and a fantastic communicator. She kept us updated at every stage, answered all our questions promptly, and made the whole process smooth and stress free. Highly recommended.
Taine · 15 June 2026
Agent replied · 22 June 2026
Thank you for your kind recommendation. We're delighted to hear you had such a positive experience with Lauren and that she was able to help make the process as smooth as possible. We're always here to help whenever you need us.
★★★★★ 5/5
GoogleHere’s a polished version that sounds natural and enthusiastic:
Super friendly and helpful staff! Lauren and Stephanie helped me secure my dream apartment when I moved to London. They were always quick to respond, arranged viewings promptly, and were incredibly supportive throughout the paperwork process, especially when I needed a little extra time. I’m really happy with the service and would definitely recommend Winkworth to anyone looking for a smooth and stress-free renting experience.
Alex · 25 July 2026
Agent replied · 22 August 2026
It's been Lauren and Stephanie's pleasure to help Alex. Thank you for taking time to post your review. We're delighted to hear we were able to make it a stress free experience and wish you every happiness in your new home.
★★★★★ 5/5
GoogleLauren was outstanding. Her calm, professional and empathetic approach provided a river of tranquility running through what can be a stressful processes. In the past I've found some Estate Agents to be a catalyst of chaos (not at Winkworth) …
Heidi · 13 March 2026
Agent replied · 13 April 2026
Such a lovely review - thank you for taking the time to share your experience with Lauren in our lettings team and for your five stars. It is has been very much her pleasure to be able to help throughout.
★★★★★ 5/5
GoogleLauren was very helpful and responsive throughout the process of securing my new flat. She made everything straightforward and kept me updated at each step. Really appreciated her professionalism and support.
Jules · 13 April 2026
Agent replied · 22 June 2026
Thank you for such a kind review. It was truly Lauren's pleasure to help you and we're so glad you felt so supported throughout the process. That’s exactly what we aim for. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleLeona was incredibly professional and very hands on. She really made me feel as if I was in good hands. Pleasant and smart and possibly the best on the team - I’ve been with Winkworth for many years. Job well done! Merry Christmas! Wendy C
Wendy · 17 December 2025
Agent replied · 31 December 2025
Thank you so much for sharing your kind review of Leona, Wendy. We’re delighted to hear that you have felt supported, and well-guided by the property management team. We’re grateful for you putting your trust in us - it has been our pleasure to be able to help. Happy Christmas!
★★★★★ 5/5
GoogleNathan has been very helpful and always responsive in managing the sale of my flat, even going above and beyond to make time to speak late evenings/on leave when needed
Philip · 6 April 2026
Agent replied · 13 April 2026
Thank you for choosing Winkworth and for your kind review. It's always Nathan's aim to produce the very best outcome for our clients - it has been very much his pleasure to be able to help.
★★★★★ 5/5
GoogleLauren was excellent in helping me find the right apartment in London. She was professional, knowledgeable and always answered my (many!) questions immediately. I would certainly recommend her and the team at Winkworth.
Chris · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind feedback. We’re so pleased to hear that Lauren supported you so well throughout your property search. Thank you for your recommendation, and we hope you’re loving living in your beautiful rental apartment.
★★★★★ 5/5
GoogleI was very lucky to have the chance to work with Lauren Douglas during my apartment search. She was incredibly helpful throughout the whole process, especially when it came to negotiating and communicating with the landlords on my behalf.
What really stood out was how flexible and attentive she was to my requirements. Unlike many other agencies that send generic listings, she consistently suggested apartments that were actually relevant to the criteria I had shared. This made the search process much more efficient and far less stressful.
Her support, professionalism, and responsiveness ultimately helped me find the apartment I was looking for. I’m very grateful to Lauren for her help and would happily recommend her to anyone looking for a new place.
Oggi · 13 March 2026
Agent replied · 13 April 2026
We're so pleased to hear that Lauren was so supportive during your property search. She takes time to understand tenants preferences to enable her to show the most suitable homes available so it's great to hear that she was so successful here. Thank you for taking time to post your review and for your kind recommendation!
★★★★★ 5/5
GoogleI have had an excellent experience with Winkworth managing our Islington property, since Leona Vize has been our Property Manager. She has always been efficient and responsive in liaising with us and acting on our behalf when issues have … More
Catriona · 17 December 2025
Agent replied · 31 December 2025
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’ve had such a positive experience with Winkworth Islington and that Leona has been able to support you so effectively.
★★★★★ 5/5
GoogleSuper professional and very friendly service, Nathan was amazing throughout entire process and seen the transaction through he exemplifies why we will definitely use Winkworth agents again
Alex · 6 April 2026
Agent replied · 13 April 2026
Thank you for choosing the Winkworth team and for your kind review of Nathan. We're always on hand to help whenever you need us and look forward to hearing from you in the future.
★★★★★ 5/5
GoogleWinkworth Shoreditch Estate Agents have been an excellent choice for selling our leasehold flat. Dhruv , Sean and the team there have been flawless in their management of the sale. Dhruv has been brilliant at keeping us in touch with every bend of the journey so to speak. Also he is a very pleasant , thoughtful and cheerful person who radiates good will. Its been a pleasure knowing that he's been there for us, quietly moving the sale on as quickly as possible.
I will add that in the past we've used Winkworth to help find tenants for our flat. For us they always stood out as our best choice for whatever we might want to do with the flat. One of the outstanding qualities of the team there seems to be not being hard sell or smooth talkers , but being genuinely happy to help. Thank you Dhruv , Sean and you others. All the best, Ann Hetherington
Ann · 22 August 2024
Agent replied · 23 October 2024
What a lovely review Ann! Thank you for taking the time to post here and of course for choosing Winkworth to sell your property. It's always our pleasure to guide both our sellers and buyers throughout the process so we were delighted to have been able to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
