Trusted Agent profile · London
★★★★★
271 reviews across 1 platform
279 - 283 Greenwich High Road, London, SE10 8NB
Winkworth's office in London, at 279 - 283 Greenwich High Road, is rated 4.8 out of 5 across 271 reviews on 1 platform, including 271 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleEveryone at Winkworth was fantastic. it’s been a real pleasure getting to know them over the past few months. They were approachable, friendly, and down-to-earth, while also being highly professional and clearly very good at what they do, which made all the difference for us as first-time buyers.
Thanks so much for the great review! Much appreciated. Guy.
5/5
GoogleWe had a fantastic experience renting our apartment through this agency. Special thanks to Keira, our Pre-Tenancy Progressor, who went above and beyond to support us throughout the entire process and paperwork. Her professionalism, prompt communication, and attention to detail made completing our tenancy agreement smooth and stress-free. Also, a big thank you to Lettings Consultant Alison, who helped us find options that perfectly met our requirements. Highly recommend this agency, for anyone looking for a seamless rental experience!"
1/5
GoogleWe instructed Winkworths to sell our late father’s house. Their success in securing a buyer was unfortunately offset by a series of instances where they failed to listen, communicate or follow our instructions: 1. There were several instances where Winkworths staff did not fully communicate what had been discussed with prospective buyers and were not transparent with us and this eroded our confidence and trust in them. 2. A surveyor was allowed unsupervised access to the property. We had consented to this, assuming the agent and / or Winkworths would ensure that the house and its contents would be returned to the state in which they had been left and the property left secure. That this did not happen (including a garage door being left open, mirrors and pictures taken down and not put back and furniture moved) was very disappointing and a serious breach of trust. 3. More than once, appointments were arranged and took place without prior notice or agreement. On one occasion we travelled some distance to the property only to discover an architect there, resulting in inconvenience for us.NegativeProfessionalism
Hi Catherine. I hope you're keeping well. I'm sorry to see that you were disappointed with our service. I think in this instance there is no point in us trying to defend ourselves. I'm fully aware that mistakes were made in the early part of negotiations, when the offer was made...which is why i took over the file personally, and offered to reduce our fees to accommodate. I understand communication wasn't at its best, and I'm very sorry for that. I want to say though, that you and your family members were a pleasure to deal with, and i wish you all the very best. Guy.
3/5
GoogleWe had a disastrous start to our tenancy; the property was left in an awful condition by the previous residents and so the first month of our tenancy was not fun at all - many issues to sort out. Luckily, Chloe S stepped in to be our new Property Manager and dealt with the problems in a patient, courteous and friendly way. Despite unpleasant issues in the flat, dealing with Chloe was always a pleasant experience and we are grateful that it all got sorted in the end. In conclusion, we were very unhappy at the beginning of our tenancy but the issues were rectified by the end thanks to our property manager dealing with the (very difficult) landlords. I recommend working with her as your PM.
Thanks very much for taking time out to write this review. I'll be sure to let Chloe know. Guy.
5/5
GoogleGuy, Nick, Mauro and the team were excellent- just as Guy promised they would be when we first met him. Due to the chain above us we had a tight timetable and the team worked tirelessly to get our house on the market quickly, potential buyers lined up, and viewings taking place. During the process leading up to exchange Guy and the team went above and beyond and appeared to be the only agents in the chain (including some of their competitors) driving the chain towards exchange. Guy was incredibly responsive on email, even late at night, and despite having “challenging” buyers to deal with. We are glad we chose Winkworth as we cannot fault their effort and commitment to getting our sale over the line. If we ever move again we would certainly look to them to act for us!!! We cannot speak highly enough of the team!
Dear Lisa. Thank you so much for such a great review. Im so glad we got the chain through to exchange, it was such a relief when it happened. Thank you too for being such lovely clients to deal with. No doubt we'll speak soon as we head towards completion. Guy
5/5
GoogleVery positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
1/5
GoogleLord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.
Hi, i'm very sorry to hear that your experience with our lettings department has been a negative one. I can fully appreciate your frustration if the tenancy was due to start in a few days and how this would ultimately impact you, however the start to any tenancy can only begin once the landlord is confident with all aspects of the tenancy and then fully commits by signing the agreement. I do agree that an apology and explanation would both be a minimum to what you would expect and I would personally like to apologise for that not taking place. I've been unable to find out your name, contact details or even the property that you were looking to rent based off your google name above, but if you would like to get in touch with me so that I can look into this, I would gladly review the file and come back to you with a full explanation as to why the tenancy was unable to proceed. Jon Beadle - Lettings Area Manager / 020 8852 0999
5/5
GoogleWe are truly grateful to have worked with Guy, Nick and Mauro for the purchase of our new home - the vendors of the house chose their agents very well! Guy has the business running like clockwork, and was prompt and effective throughout the progress of the sale. I was happy to take a proactive approach in getting us to exchange, and Guy supported this seamlessly - never treading on anyone's toes but ensuring that progress was swift. In the final few days before exchange, we hit upon some unexpected snags - this is where the Winkworth team came into their own, and truly went above and beyond to manage all of the communications up the chain and assure a successful outcome. We are delighted with our new home, and offer our sincere thanks to Guy and Nick especially for all their help over the last couple of months. Great job!
Thanks you so much Chris, that's such a lovely review. Always good to know we're doing a good job. Its hugely appreciated. Best wishes for 2018 to you and Verity. Guy.
5/5
GoogleOurs was an extraordinarily complicated 6-month purchase process that came down to the wire. Throughout all these months, Guy Epps and the team were an absolute pleasure to have by our side. They went beyond the call of duty and earned our respect. 6-months earlier, Mauro and Nick were also faultless in co-ordinating viewings of my flat. It sold within a few days. All along I've known that things were being done well at every level of this branch.
Dear Andrew and Mats, thank you very much for the kind words. It was indeed a difficult process, but it was an absolute pleasure dealing with you both, from beginning to end. Im so happy that you've now finally moved into your new home. Wishing you all the best for the future. Guy x
5/5
GoogleI found Winkworth to be very professional without being pushy. They listened to my needs and acted upon them. It was reassuring to know that someone was dealing with you in the way that you needed. I would recommend them, and especially Guy Epps.
1/5
GoogleLord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.
Hi, i'm very sorry to hear that your experience with our lettings department has been a negative one. I can fully appreciate your frustration if the tenancy was due to start in a few days and how this would ultimately impact you, however the start to any tenancy can only begin once the landlord is confident with all aspects of the tenancy and then fully commits by signing the agreement. I do agree that an apology and explanation would both be a minimum to what you would expect and I would personally like to apologise for that not taking place. I've been unable to find out your name, contact details or even the property that you were looking to rent based off your google name above, but if you would like to get in touch with me so that I can look into this, I would gladly review the file and come back to you with a full explanation as to why the tenancy was unable to proceed. Jon Beadle - Lettings Area Manager / 020 8852 0999
5/5
GoogleThese guys did a Halloween fundraising event for the community ,great atmosphere in the office with lovely fun staff my twins had so much fun getting their face painted and a generous trick or treat bag xx well done to everyone involved
Thanks for the review Jo. No doubt we'll see you and the kids next Halloween. All the best, Guy.
1/5
GoogleLord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.
Hi, i'm very sorry to hear that your experience with our lettings department has been a negative one. I can fully appreciate your frustration if the tenancy was due to start in a few days and how this would ultimately impact you, however the start to any tenancy can only begin once the landlord is confident with all aspects of the tenancy and then fully commits by signing the agreement. I do agree that an apology and explanation would both be a minimum to what you would expect and I would personally like to apologise for that not taking place. I've been unable to find out your name, contact details or even the property that you were looking to rent based off your google name above, but if you would like to get in touch with me so that I can look into this, I would gladly review the file and come back to you with a full explanation as to why the tenancy was unable to proceed. Jon Beadle - Lettings Area Manager / 020 8852 0999
5/5
GoogleGuy and John did a great job, both did everything i could have asked and were much more transparent than any past experiences i've had. Without them my whole process would have been a lot more stressful.
Thanks for the fab review Ryan. Wishing you all the very best in your new house, Guy
5/5
GoogleKerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough
5/5
GoogleI really could not fault them. Although we mainly dealt with Guy, all the rest of the team chipped in every so often and they were all very helpful. It took us 7 months to sell at a bad time just after the brexit referendum and all during that time, and the agonising delays before exchange of contracts was confirmed, they were very calm and reassuring.Many thanks to all of you.
Hi Peter, thanks for the fantastic review, its much appreciated! Im so glad we got there in the end! Im hoping that you and Frances are enjoying the quieter life now, down on the coast. Pop in and say 'Hi' next time your in Greenwich. Guy.
5/5
GoogleVery good service having used them for both lettings and sales. Very professional and helpful and were able to secure the sale of a flat in a complex development to a good timeline.
Hi James, thanks for the fab review. All the best for the future, Guy.
5/5
GoogleWe chose Winkworth's to sell our flat because they are the most professional, punctual and personable of all the agents in the area. They know the area, the market and what they're about.
Aw thanks Kevin. That's very nice of you to leave such a positive review. Thanks so much. Guy.
5/5
GoogleI have been renting through Winkworths for nearly a decade and they have been great. The team have always been friendly, understanding and quick to respond to any issues with the property. Special thanks to Megan who has been so fast at sorting out our boiler issue. I would highly recommend them to all.PositiveResponsiveness, Professionalism
Hi Alex, thank you for the positive feedback, especially in regard to Megan's quick resolution to your boiler issue. It has been a pleasure working with you over the years. I can't believe it has been that long, I remember when you moved in! Best wishes Jemma Ord - Lettings Manager
5/5
GoogleGuy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
4/5
GoogleThe entire experience was very good. However I cannot give full 5 stars because I had clearly stated in my offer that I required professional cleaning of the property I rented before my entry and this was obviously not done. Winkworth offered a top up cleaning which is why I remove only one star. Still this caused some stress and delays to me. For 5 stars I would have wanted everything to be done perfectly from the start. Overall I think they are good agents.
Thanks John. Thats appreciated. Guy
5/5
GoogleGuy, Mauro & Nick were awesome on the sales of our flats... Continued phone support and always prompt to get back to us. They helped us through what turned out to be a long process to exchange & complete the same time as our new purchase. They even helped sell the furniture! Wouldn't hesitate to recommend. Gareth & Rebecca
Thanks for such a great review. It was a pleasure dealing with you and Rebecca. Im glad it all worked out in the end. Hope you enjoy you new home and have a great Christmas. Guy.
5/5
GoogleSuch an excellent service. Superb communications between agent and myself and buyer. Agent was dedicated to making sure all the details were considered and correct. A super fast, easy, worry free transaction. I always new the property was in good hands and a good deal was negotiated for all. All round very happy vendor. Thank you Nick and Guy.
Dear Alison and Martin. Thank you so much for leaving us such an excellent review. Its hugely appreciated! Wishing you all the best for the future. Guy and Nick.
5/5
GoogleWinkworth were fantastic from our initial enquiry re letting our flat. Jon Beadle was our first point of contact, and was so knowledgeable, friendly and helpful. Throughout our journey sourcing a tenant, and then managing the property, the team were brilliant too, in particular, Sarah Ferry. Thanks team :-)
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