Winkworth London reviews

★★★★★ 5/5

Google

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Pritesh · 16 January 2026

★★★★★ 5/5

Google

Bought a flat through Winkworth in London and had a really pleasant experience. Guy and John were very friendly, professional and prompt in their responses to all the questions I raised. Their support made the conversations with the sellers quite easy, which has continued even post sale. Would absolutely recommend them!

MITALI · 16 November 2025

★★★★★ 5/5

Google

I would like to extend my sincere thanks to Abbi for the outstanding support she has provided. She has handled all of my queries promptly and efficiently, with consistently swift responses to my emails. Her professionalism and ease of communication have made the process seamless and greatly appreciated. 🌸 …

Rumena · 16 September 2025

★★★★★ 5/5

Google

Winkworth took over the management of the flat we were renting a few months in to our tenancy and our manager Sharna was fantastic. She got issues fixed promptly, and kept us updated about works being done. It's refreshing to work with someone who is a nice person and good at their job because that's not always been my experience working with estate agencies.

I · 16 February 2026

★★★★★ 5/5

Google

Guy and the team we're always responsive and went above and beyond to support us through the transaction particularly as we were out of the UK for most of it. Really appreciate their advice and guidance.

Daniel · 16 December 2025

★★★★★ 5/5

Google

Sharna Nelson is absolutely fantastic. So prompt, kind, helpful, knowledgeable, brilliant communication skills and dealt with tenants very effectively. She has dealt with the letting of my flat so brilliantly. I would highly recommend her.

Christina · 16 September 2025

★★★★★ 5/5

Google

We enjoyed having Winkworth as an estate agent, our property manager Abbi was always quick to attend to any issues we might have had and the team were always very friendly and accommodating. Thank you!

Sina · 28 June 2025

★★★★★ 5/5

Google

Exceptional property management. Thank you Abbi!

Adriana · 26 March 2026

★★★★★ 5/5

Google

Guy and his team are fab - battling long and hard to get our sale over the line when the other side weren’t making any effort to problem solve. We couldn’t have got it done without him and definitely would choose Winkworth again!

Hazel · 16 January 2026

★★★★★ 5/5

Google

We recently moved house and Winkworth helped us see the move through. In a world where estate agents tend to care more about money than people, Winkworth have been a breath of fresh air. They have been so attentive, understanding and efficient - but most of all very kind, a quality which is hard to find. A massive thank you to Keira, Alison, Michael and Abbi - the fantastic team who made our experience with settling into our home an incredible one.

Melinda · 26 November 2024

★★★★★ 5/5

Google

We sold our property through Winkworth and delighted we instructed them. The whole process was very professional, from initial visit, photographs to viewings and our property sold quickly and at asking price. Special thanks to John for managing the majority of the process and who really pushed and chased everyone to get us to exchange. Would highly recommend to anyone looking to sell.

Alex · 15 February 2024

★★★★★ 5/5

Google

We had a fantastic experience renting our apartment through this agency. Special thanks to Keira, our Pre-Tenancy Progressor, who went above and beyond to support us throughout the entire process and paperwork. Her professionalism, prompt communication, and attention to detail made completing our tenancy agreement smooth and stress-free. Also, a big thank you to Lettings Consultant Alison, who helped us find options that perfectly met our requirements. Highly recommend this agency, for anyone looking for a seamless rental experience!"

Oksana · 26 August 2024

★★★★★ 1/5

Google

We instructed Winkworths to sell our late father’s house. Their success in securing a buyer was unfortunately offset by a series of instances where they failed to listen, communicate or follow our instructions: 1. There were several instances where Winkworths staff did not fully communicate what had been discussed with prospective buyers and were not transparent with us and this eroded our confidence and trust in them. 2. A surveyor was allowed unsupervised access to the property. We had consented to this, assuming the agent and / or Winkworths would ensure that the house and its contents would be returned to the state in which they had been left and the property left secure. That this did not happen (including a garage door being left open, mirrors and pictures taken down and not put back and furniture moved) was very disappointing and a serious breach of trust. 3. More than once, appointments were arranged and took place without prior notice or agreement. On one occasion we travelled some distance to the property only to discover an architect there, resulting in inconvenience for us.NegativeProfessionalism

C · 26 October 2021

★★★★★ 3/5

Google

We had a disastrous start to our tenancy; the property was left in an awful condition by the previous residents and so the first month of our tenancy was not fun at all - many issues to sort out. Luckily, Chloe S stepped in to be our new Property Manager and dealt with the problems in a patient, courteous and friendly way. Despite unpleasant issues in the flat, dealing with Chloe was always a pleasant experience and we are grateful that it all got sorted in the end. In conclusion, we were very unhappy at the beginning of our tenancy but the issues were rectified by the end thanks to our property manager dealing with the (very difficult) landlords. I recommend working with her as your PM.

F · 15 June 2021

★★★★★ 5/5

Google

Guy, Nick, Mauro and the team were excellent- just as Guy promised they would be when we first met him. Due to the chain above us we had a tight timetable and the team worked tirelessly to get our house on the market quickly, potential buyers lined up, and viewings taking place. During the process leading up to exchange Guy and the team went above and beyond and appeared to be the only agents in the chain (including some of their competitors) driving the chain towards exchange. Guy was incredibly responsive on email, even late at night, and despite having “challenging” buyers to deal with. We are glad we chose Winkworth as we cannot fault their effort and commitment to getting our sale over the line. If we ever move again we would certainly look to them to act for us!!! We cannot speak highly enough of the team!

Lisa · 15 June 2020

★★★★★ 5/5

Google

Guy Epps helped drive our flat sale through to completion, and we had an excellent experience. There was the added complication that the flat has cladding issues which have not been remediated. Guy's knowledge of the local market helped …

Andylilley · 16 September 2025

★★★★★ 5/5

Google

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 3 December 2024

★★★★★ 1/5

Google

Lord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.

Pixel · 15 June 2023

★★★★★ 5/5

Google

We are truly grateful to have worked with Guy, Nick and Mauro for the purchase of our new home - the vendors of the house chose their agents very well! Guy has the business running like clockwork, and was prompt and effective throughout the progress of the sale. I was happy to take a proactive approach in getting us to exchange, and Guy supported this seamlessly - never treading on anyone's toes but ensuring that progress was swift. In the final few days before exchange, we hit upon some unexpected snags - this is where the Winkworth team came into their own, and truly went above and beyond to manage all of the communications up the chain and assure a successful outcome. We are delighted with our new home, and offer our sincere thanks to Guy and Nick especially for all their help over the last couple of months. Great job!

Chris · 16 June 2018

★★★★★ 5/5

Google

Ours was an extraordinarily complicated 6-month purchase process that came down to the wire. Throughout all these months, Guy Epps and the team were an absolute pleasure to have by our side. They went beyond the call of duty and earned our respect. 6-months earlier, Mauro and Nick were also faultless in co-ordinating viewings of my flat. It sold within a few days. All along I've known that things were being done well at every level of this branch.

Andrew · 16 June 2018

★★★★★ 5/5

Google

I found Winkworth to be very professional without being pushy. They listened to my needs and acted upon them. It was reassuring to know that someone was dealing with you in the way that you needed. I would recommend them, and especially Guy Epps.

Cindy · 10 June 2025

★★★★★ 1/5

Google

Lord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.

A · 12 January 2023

★★★★★ 5/5

Google

These guys did a Halloween fundraising event for the community ,great atmosphere in the office with lovely fun staff my twins had so much fun getting their face painted and a generous trick or treat bag xx well done to everyone involved

Jo · 16 November 2025

★★★★★ 1/5

Google

Lord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.

Pix · 26 October 2022