Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe last year has been stressful due COVID-19. Being a frontline worker made me move out of my parents’ house in order to protect them. I have therefore moved 3 times within the last year due to both COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that Victorstone agents are the worst staff members I ever came across. After selling their offer to you and getting you to sign a contract, they wouldn't even respond to your queries even if they were very urgent. Towards the end of your tenancy, they would arrange viewings without any proper notice. I remember one morning I was at work and got an email at 10.30am to inform me that a viewing was scheduled for 4pm on the same day and that I needed to grant access to the property. I surely called and asked to rearrange as the contract states that the tenant would need to be given a 24-hour notice, at least. The agent Allim Hussain was super rude to me and dismissive. I now have been out of the property for over 2 weeks and I have heard nothing from them or the landlord regarding my deposit of £1730. I tried to contact the main agent Iana Burduja who offered the property to me at the start of tenancy but she never responds to you unless she's trying to sell something to you or arrange a viewing! I then phoned the agency office to ask about my deposit, they said they had nothing to do with it and that I should keep it between myself and the landlord... I still don't have my deposit and I don't even think that it has been protected with TDS... Stay away from them. I can totally see the difference in professionalism and integrity with the new agents managing the new flat I'm renting at the moment.
Yas · 10 February 2021
★★★★★ 1/5
GoogleThe last year has been stressful due COVID-19. Being a frontline worker made me move out of my parents’ house in order to protect them. I have therefore moved 3 times within the last year due to both COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that Victorstone agents are the worst staff members I ever came across. After selling their offer to you and getting you to sign a contract, they wouldn't even respond to your queries even if they were very urgent. Towards the end of your tenancy, they would arrange viewings without any proper notice. I remember one morning I was at work and got an email at 10.30am to inform me that a viewing was scheduled for 4pm on the same day and that I needed to grant access to the property. I surely called and asked to rearrange as the contract states that the tenant would need to be given a 24-hour notice, at least. The agent Allim Hussain was super rude to me and dismissive. I now have been out of the property for over 2 weeks and I have heard nothing from them or the landlord regarding my deposit of £1730. I tried to contact the main agent Iana Burduja who offered the property to me at the start of tenancy but she never responds to you unless she's trying to sell something to you or arrange a viewing! I then phoned the agency office to ask about my deposit, they said they had nothing to do with it and that I should keep it between myself and the landlord... I still don't have my deposit and I don't even think that it has been protected with TDS... Stay away from them. I can totally see the difference in professionalism and integrity with the new agents managing the new flat I'm renting at the moment.
Yasmen · 31 January 2021
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Victorstone so far. Angelo and Thomas have been great in helping guide me through the process of renting an apartment, with a great brand of down to earth professionalism and authenticity that is rare in the industry. Melissa was also really helpful in showing me around the property. Once I wanted to put down an offer, they acted quickly to help me put it together and I’m looking forward to continuing to work with them. Would highly recommend.
Viraj · 21 March 2020
★★★★★ 5/5
GoogleMy daughter is starting her first year at University. The first time she’s ever been away from home.
We found Victor Stone!!! Thanks to Angelo and his team for helping us to find the perfect flat for our daughter. We especially would like to send our gratitude to Shawaiz for guiding us through all the procedures and finding a safe place for our daughter.
I recommend them highly as they took the time to listen to us and find the perfect home for her. They were quick and professional, but above all else they went the extra mile for us.
Denise · 18 September 2019
★★★★★ 5/5
GoogleWe have had the pleasure to rent our first property in London from abroad thanks to Melisa, one of the visitors coordinator of Victorstone Property Consultants. It has been quick, with a lot of feedback, kindness and personal attention. Very professional, and we absolutely recommend their services. The process has been so smooth! (although she had to negotiate with the landlord, she got a very good deal for us).
Thank you Melisa and Victorstone Property Consultants !
Roser · 19 July 2020
★★★★★ 5/5
GoogleAfter having a great experience with Victorstone 3 years ago when bought a flat from them, when we decided to sell the property it was obvious to do it with them.
Martin was extremely helpful and easy to communicate with at any day and time. He really listen to our needs as sellers and helped us to get the best deal possible.
I highly recommend to work with him, it was a real pleasure!
Tal · 18 September 2019
★★★★★ 2/5
GoogleJust telephoned about 3 properties they have listed for sale on Central Street. Supposedly all sold. The details on Rightmove looked strange as the floor plans didn't match photos, etc.. I called and spoke to Conor on the phone and he was rude and unhelpful and he didn't seem to be bothered that his company was dishonestly marketing properties no longer available. I would avoid this company! I will be taking my search and purchases somewhere else!
Peter · 19 September 2014
★★★★★ 5/5
GoogleMy two flatmates and I had a unique situation having to find a flat in London while still in the US. This agency was really good at listening and catering to our specific needs. Melisa was super helpful working one on one with us to secure a property that we loved quickly and painlessly! I would definitely recommend this agency to those searching for flats internationally.
Jack · 12 October 2020
★★★★★ 5/5
GoogleThomas is a very professional and efficient agent. He has been really helpful assisting me during the whole process of property acquisition . Responded quickly to emails and with constant follow ups, Thomas communicated with us all throughout and assured us that everything was going to be okay. This showed us how much they cared for us and met our needs.
Strongly recommended!!
Enrico · 26 January 2021
★★★★★ 1/5
GoogleAvoid at all costs. We have had major problems with house which were repeatedly ignored by Victorstone. Rude, unhelpful staff who continually fobbed us off with promises to 'phone back later' and ignored our emails. Deposit is yet to be returned despite legal requirements for this to be repaid within 10 days. I would bet money that these good reviews are fakes: these estate agents more like con artists.
Sian · 19 September 2015
★★★★★ 5/5
GoogleHighly recommend! One of the staff members Angelo was quick to respond on phone and email every time I needed to get in contact with him and went out of his way to make sure I was able to communicate with my landlord straight away. He delivered excellent service in a timely manner and made the experience of renting in London very easy!
Zainab · 18 September 2019
★★★★★ 5/5
GoogleI just want to thank the entire team at Victorstone for being so incredibly professional and helpful. But in particular, a huge thank you to Angelo Matraxia for being quick to respond and looking out when we reached a little bump the road. But also to Shawaiz Zubairi for making sure I had every possible viewing opportunity. Such a dream team!
Safa · 18 September 2019
★★★★★ 5/5
GoogleI want to say a big thank you to Joshua Cowley Smith in the Victorstone City of London office! He was extremely professional, efficient, confident and had a relaxed approach throughout. Thus making me feel very comfortable and pleased with my choice to use this company to help me look for a house. I definitely recommend!
Milly · 18 September 2019
★★★★★ 5/5
Google‘ I have found a property matching all my criteria thanks to Iana Burduja.
I would also like to thank the whole team, Angelo and Zoya are always there to assist with any questions.
I have just moved to the property and the whole process was very easy thanks to them. I recommend their service.
Panagiotis · 18 September 2019
★★★★★ 5/5
GoogleLooking to let a house in London can be quite hard, but Angelo Matraxia was more than helpful in informing us on the process and was 1010% professional in the way he conducted his service, very very happy with our experience with this Lettings agent
Isabella · 18 September 2019
★★★★★ 5/5
GoogleI found the staff at Victorstone very helpful they helped me find a property I was very pleased with and I would recommend anyone using thier services.
In particular Stefani was very professional and helped me during all the process to buy the property I've ever desired.
Andrea · 18 September 2016
★★★★★ 5/5
GoogleI booked a room online before moving to London and Iana was really helpful. I have been living in the property for over 3 months and I’m really happy with their service. There is always somebody at the end of the line.
F · 18 September 2019
★★★★★ 5/5
GoogleAs someone that has recently moved into London from Manchester, the stress of finding a property has been insane. I initially spoke to Thomas which has been nothing but helpful, he's made the process off moving smoother and less stressful.
Sarah · 22 December 2019
★★★★★ 5/5
GoogleFrom the very contact we experienced fantastic customer service. Angelo came around and gave us a detailed valuation and gave us tips which helped us achieve the best property for our property. Thank you Angelo and team!
Shaz · 30 September 2020
★★★★★ 5/5
GoogleThe Lettings team worked tirelessly to rent out my flat gave me a choice of several tenants to choose from and took care of the rental from start to finish a big thanks to Angelo Matraxia and the team
Vernon · 18 September 2019
★★★★★ 5/5
GoogleI had a good experience with this agency. Iana was very supportive. She arranged viewings and helped during the process of making an offer for the apartment I chose. Melisa was also very helpful during the viewings.
Carlo · 21 March 2020
★★★★★ 5/5
GoogleVery professional and pleasant team. From the person that conducted the viewing (sorry, didn't fully catch your name) to Thomas and Iana, I've had a great experience so far. Everything has worked as expected so far for renting, without any unpleasant surprises and with the team being attentive to my needs. I didn't feel stressed at all with this agency, it's a pleasure when you can feel relaxed during important decisions such as renting a flat. Submitting my documents for referencing has been smooth, and the team found creative ways to accommodate my situation.
Diego · 26 June 2021
★★★★★ 5/5
GoogleI can't thank Victor stone enough with the sale of my property. Martin and Constantino were great and Thomas helped my current tenants with queries they had throughout the sale. Great communication and very helpful :)
Seveena · 19 June 2020
★★★★★ 1/5
GoogleWARNING: Return of the holding deposit difficult.
They then did not return the holding deposit until logging complaints and writing reviews lamenting this. Unfortunately, they were bad at communicating with the management company of the building and did not complete the requested renovation. The landlord agreed that our holding deposit should be returned, as the company did not uphold their end of our agreement. They only paid back the deposit after over 2 months and have been somewhat unresponsive towards the logged complaint.
F · 28 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
