Trusted Agent profile
★★★★★
44 reviews across 1 platform
18, Aldermans Hill, London, N13 4PN
Tower Estates's London office at 18 is rated 4.2 out of 5 across 44 reviews on 1 platform, including 44 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have used Tower Estates for many years on the rental side and they have always provided me with an A* service. Helpful staff, communicated well, I was always informed at all stages, attention to detail.Would highly recommend.
Hi Yiannoulla, Thank you for taking the time to provide a 5 star rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
5/5
GoogleHighly recommend tower, I now rent my entire portfolio through them and they have made what can be a very stressful experience a breeze. Very prompt and friendly service.
Hi Cos, The team here at Tower is thrilled to receive such great rating and review , thank you.
4/5
GoogleDuring my four years living in the property, I never encountered any issues with the agency regarding requests about the flat. They have been very efficient!
1/5
GoogleFor me the Tower Estates are incompetent. They did me a poor job, and they did not give me back my money, of 575 pounds by a studio that is not given to me.
Hi Jorge, I am sorry you felt this way about your experience with us. Unfortunately, the reason for the non-refund of your deposit was because you did not pass referencing. This was due to a lack of information required to complete referencing; as well as the information supplied by you not passing the required thresholds. Once you sign the holding deposit document, if you fail to clear referencing, you lose the deposit. This is clearly stated in the contract. We only put forward candidates for referencing which we are confident will pass based on the information they provide to us. If you did not understand or have trouble with the paperwork involved in gaining a tenancy, please let us know so we can make appropriate arrangements going forward. If you need help or some advice on what the factors were that meant you did not pass referencing, please feel free to call the office and I will be happy to deal with your situation personally. Best wishes, Stefan Manager
5/5
GoogleThank you to Tower Estates and all the staff who have been helpful and professional throughout. Made the letting process really easy and wouldn't hesitate to recommend.
Hi Tarik, The team here at Tower is thrilled to receive such a great rating, thank you and we look forward to seeing you again soon.
1/5
GoogleHorrible Rude staff who seem to be deleting bad reviews
Hi Anisah, We are very sorry you feel this way about your experience with us. Unfortunately, we have no record of your name on our system. We also do not have the ability to remove a google review. But most importantly we would like all of our customers to be satisfied with our service, please feel free to contact us and I will be happy to deal with your situation personally. Best wishes, Stefan Manager
5/5
GoogleVery professional staff and well run business. Pleasure to work with.
5/5
GoogleVery professional and friendly . They took care of any problems I had . Thank you all
Hi Arkin, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
Googlemy mistake, wrong company, sorry for any inconvenience.
Dear Mr Uludag , Sorry to hear about your situation. … More
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Hi Mircea Thank you so much for taking the time to leave us a rating
1/5
GoogleRating only, no written review.
Hi Carmen, We would like to apologise for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0208 920 9820 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and resolving this matter for you.
1/5
GoogleRating only, no written review.
Hello, We would like to apologise for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0208 920 9820 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and resolving this matter for you.
5/5
GoogleRating only, no written review.
Hi Chelsea, The team here at Tower is thrilled to receive such a great rating, thank you.
5/5
GoogleRating only, no written review.
Hi Jacob, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
GoogleRating only, no written review.
Hi Csiszar, The team here at Tower is thrilled to receive such a great rating, thank you
5/5
GoogleRating only, no written review.
Hi Nikos, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tower Estates's London office has 44 reviews across 1 platform: 44 on Google.
Tower Estates London is rated 4.2 out of 5 across all 44 reviews, and 4.2 out of 5 on Google from 44 reviews.
Tower Estates London, 18, Aldermans Hill, London, N13 4PN.
