Touchstone Corporate PSL London reviews

★★★★★ 1/5

Trustpilot

Bad checkout experience

Rented for 2 years from Touchstone/Dolphin. Everything with fine expect for the heating they can’t fix for a while.But the move out went pretty bad: chased them to acknowledge the notice, delays and mistakes along the process, trivial replies took at least 2 days, tried to claim replacement of furniture that agreed to be disposed earlier, deposit release took 1.5 months so far and not finished yet, meticulous checkout claiming every minor thing they should have fixed if I had reported, total ignorance of the feedback team, overpriced handyman costs

Konstantin · 10 January 2023

★★★★★ 1/5

Trustpilot

We have been having issues with…

We have been having issues with Touchstone since the day we moved in. Property manager is absolutely awful, never answers phone calls, emails, customer portal queries, nothing. Receptionists are extremely rude, calls put through only to reach a voicemail every single time, not that they ever return your call. The amount of undue stress we have been through due to their incompetence is insane.

Grace · 27 February 2024

★★★★★ 3/5

Trustpilot

-4 but having no heat isn't an emergency

I've been renting a house from them for more than 6 years. On Friday evening the boiler stopped working in the middle of a very bad cold snap with temperatures below -4 at night. I called on Saturday as the house was getting really cold, we had a bad night and obviously can't shower. They said on the phone, after keeping me waiting for more than 20m that they couldn't raise this as an emergency and I should be waiting until Monday at 9am. I understand they need to prioritize vulnerable people but not being willing to get our boiler sorted for more than 48h in the middle of a freezing cold makes me think they are just stingy as a company to whom we've been loyal customers for more than half a decade.Until now everything has been mostly ok but this incident makes me very sad.Update - Even though I consider this to be bad practice I think it's only fair to balance it against all my previous experience and their quickness to reply here and privately on Monday. So adjusting the the star score accordingly.

Victor · 20 December 2022

★★★★★ 5/5

Google

We had an excellent experience with their services. Throughout our time there, the team was always professional, attentive, and quick to resolve any issues that arose. Their promptness and willingness to help made a huge difference in our living experience. Touchtone truly went above and beyond to ensure that everything ran smoothly

July · 24 September 2024

★★★★★ 5/5

Trustpilot

Couldn’t fault touchstone

Couldn’t fault touchstone. Any issue I had was sorted straight away with no issues. Thank you to Coco for your help and support throughout my tenancy!

· 19 June 2023

★★★★★ 1/5

Trustpilot

Extremely poor communication and…

Extremely poor communication and mishandling of holding deposit

Samantha · 6 February 2026

★★★★★ 5/5

Trustpilot

Good customer service is rare these days

Allison could not have been more helpful with my queries. She would answer emails at all time of the day or evening. She has outstanding customer service skills and should be commended for those. She is a pleasure to do business with putting the customer at ease and treating me like a person and not just another number. Look after her she's a keeper.Kind regards Lois Owen

Mrs · 5 December 2023

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience and appreciable support throughout my stay.

Anusha · 2 February 2026

★★★★★ 5/5

Trustpilot

Locked out of my home

I unluckily had my key snap in the lock . I would like to thank touchstone absolutely brilliant sent a locksmith in just over an hour . Locksmith was a lovely helpful man so I’d like to say 100% brilliant thank you so much

Andy · 29 January 2021

★★★★★ 5/5

Trustpilot

Touchstone is one of the best property managmeent company

Touchstone has been awesome since i have been using their services ,i will gladly recommend them to anyone.Thanks Coco ,thomas and the rest of the teams for the excellent service so far .

Olaitan · 11 October 2022

★★★★★ 1/5

Trustpilot

Touchstone Avoid avoid avoid!

Avoid avoid avoid!! If you can go elsewhere don’t waste your time and money!!!Wouldn’t even give 1 star for this company. They are an awful organisation very unorganised and do not care about anyone. They change property mangers like the weather and trying to get a hold of one is next to impossible if a problem ever arises. Reported various things about my rented property, one of them a heath and safety issue, even then nothing ever gets done or it takes months on end to get something eventually done, even then every job is rushed and half arsed! Be better off doing it myself. They are a joke!!

Consumer · 11 November 2022

★★★★★ 5/5

Trustpilot

Excellent Accomodation

Lived in the accommodation for 5 years at city hospital Nottingham,

Fady · 5 January 2026

★★★★★ 1/5

Trustpilot

Horrible rent management

Horrible rent management. They never fixed the issue with heating in our house for a year and half. We threatened them to report to council but kept stalling. We moved out eventually because council obviously weren’t able to do much about it in the end. Horrible property management. Run away from their rentals if you find yourself deciding to move into their property.

Yohan · 22 February 2024

★★★★★ 5/5

Google

Thanks to Susan we had a very smooth moving! She was super helpful and sort out a minor issue in no time! Thank you again!

Federica · 22 June 2023

★★★★★ 5/5

Trustpilot

Very Helpful and Reassuring

Our experience wasn't so stress free to begin with but Hannah made sure that everything was sorted in the end. She was very reassuring

Kayla · 30 June 2023

★★★★★ 5/5

Trustpilot

Ian at Touchstone

Ian at Touchstone has helped us through a few issues with our rental. Always prompt and quick to solve our problems without issue, we have enjoyed the time in our old (slightly leaky) home.We'll be sad to see him go as our building controller and wish him luck in his next venture, where he will be highly sought after!

Joseph · 22 April 2024

★★★★★ 5/5

Trustpilot

Pooja was fantastic

Pooja was fantastic, and very communicative making our end of tenancy experience stress free!

Jade · 20 February 2024

★★★★★ 5/5

Google

Ana was very helpful throughout the renting process. Good experience overall.

David · 21 July 2025

★★★★★ 1/5

Trustpilot

Disrespectful

My mum is a resident of one of these properties and the service given has been dreadful throughout. Lack of respect from them when you contacted them, particularly an associate at the Bath branch. After raising a complaint no follow up.Failure to notify us of DWP payments being received and mum still paying full rent 4 months on.I would recommend that Line Managers and staff need more customer service training.I must commend the receptionist on the day in question - totally professional service. Thank you.Maybe she should run the staff training sessions.

Angela · 16 September 2022

★★★★★ 5/5

Trustpilot

Good Management of Touchstone

I was a tenant from Touchstones for 12years, and I was happy with the management, they will listen and attend to any issues right away. After I finished my tenancy as I plan to live abroad, got some problem with my safety deposits. If It may not be beyond their jurisdiction, when I asked help to Miss Sonia Kaminski, she didn’t hesitate to help me and I don’t even wait for a longer time. I lost hope that I will not claim my refunds because some of my details are not up to date,and I’m no longer a tenant in Touchstone, thankfully that Ms Sonia help me, and I’m very grateful for her, to the Touchstone management generally. May you continue to prosper and more power.

Miss · 13 September 2022

★★★★★ 5/5

Trustpilot

Appreciate a very good staff of Touchstone

We do found it's not easy to rent a house in Bristol, until Hannah Power helped us to go through all the procedures, gave good advice when it's necessary, then finally, we made the deal. We would like to say "Thank you very much" to Hannah and wish her everything fine with her career and family.

Mandy · 5 June 2024

★★★★★ 1/5

Google

Shocking, horrible costumer service, horrible maintenance service. They haven’t terminate our tenancy agreement after we got a illegal section 21 and now they are trying to charge us 5k in rent… avoid at all cost, they can write whatever they want as an answer, follow my advice and don’t rent with them.

O · 24 July 2024

★★★★★ 5/5

Google

Kern was a great help for me moving in, as were Melissa and Fiona. Seems like a nice company. Keep up the good work! Been a pleasure so far.PositiveResponsiveness, Quality, Professionalism

Brad · 24 August 2022

★★★★★ 1/5

Trustpilot

Chose Being Homeless Over Staying Here

Absolutely horrendous. We lived in an apartment In Brighton run by Touchstone and it was a nightmare. The move in was super smooth but as soon as we were in it was nothing. We didn’t get internet installed in the building for nearly a year, and only did because my partner was the one contacting BT and the council. Heating didn’t work properly. Fire alarm went off most nights for no reason and would trigger smoke vents to open and let rain in. Energy rating was lowest it legally could be to rent. Apartment upstairs had a rotting support wall. Contacted management weekly about issues through their own website and they’d claim they “hasn’t received the complaints”.In the end we decided to sofa surf while looking for somewhere else because this place was disgusting and management did absolutely nothing.After we moved out they tried to take our entire deposit - they gave it back (minus £100 cleaning fee) after we discovered they had relisted the place a week after we left at an increased price (after claiming it needed extensive work for “damages we’d caused”) and got the deposit scheme involved… They charged our neighbours £150 to remove a sticker from the window.Seemed like such a good find when we moved in but truly an awful year of being ill from the freezing cold and being bored out of our minds with no internet. Don’t bother with touchstone because they won’t bother with you.

KJ · 11 July 2022