Touchstone Corporate PSL London reviews

★★★★★ 2/5

Trustpilot

Property not fit for occupation and no response after termination request

I signed a tenancy agreement for a property managed by this company and paid the required rent and deposit.

Wing · 14 January 2026

★★★★★ 1/5

Trustpilot

Exploitative company, poor deposit process

Seems to be a recurring theme with other reviews left on here, but this company do not follow a proper process for returning deposits. They try to extract as much of your deposit as possible and are not transparent in what 'damages' your deposit is being used for. They're very exploitative and not helpful when you ask for their reasoning (even though it's their responsibility to be clear on what your money is being used for). Recommend avoiding this company.

Anon · 3 August 2023

★★★★★ 5/5

Trustpilot

GO FOR IT! AMAZING

I have nothing but fantastic words to say, this company is absolutely fabulous, they are very quick.Any issues get sorted very very quick. Our housing manager Pooja is just superb. 100% recommend

Terri · 20 July 2023

★★★★★ 1/5

Trustpilot

The worst company ever they will fix…

The worst company ever they will fix what they want to fix and ignore anything that doesn't suit them. They increase your rent every 12 months even if you're sitting in mould- ombudsman and environmental health have already been involved and they are now involved again. Don't think you'll ever get a proper response from an email either... all the staff their need training please avoid if you are a landlord or a tenant.

Consumer · 9 December 2023

★★★★★ 5/5

Trustpilot

Would recommend.

Can’t fault them. My process was smooth. Lychanda & Sonia were perfect when I needed help checking out. During my tenancy I had no issue. Michelle who was my maintenance controller handled everything accordingly.

Toni · 27 April 2023

★★★★★ 2/5

Trustpilot

Be warned!

Something has changed at Touchstone...and not for the better. We were tenants in one of their properties for 18 years. For the majority of that time, they were generally competent, although the seemingly high turnover of staff often meant that we couldn’t deal with the same person more than a couple of times. I must point out that the finance/payments dept were always very helpful.However, when it came to repairs and contractors, things were always substandard. Missed appointments...work done badly...lies...you name it!We started to suspect that they were up to something when we were informed that they were, out of the blue, installing a new gas boiler. When the contractors fitted this, they had been instructed to remove the gas fire from the living room, leaving us with no heating in our main room. We had to pressure Touchstone in to installing an electric fire. This fire was the absolute cheapest B&Q unit, with known faults in the reviews. Naturally, it didn’t work. We reported it endlessly to touchstone and were met with excuses, delays, and empty promises...resulting in us spending all of the coldest winter with no source of warmth in the living room. Christmas dinner involved wearing coats, hats, and gloves! I should point out that my wife is disabled and cold weather exasperates her pain. Further, the lack of heating prompted the damp and mild that we’d always struggled to keep at bay. After all of our complaints, we were told that Touchstone would be selling the property (which explained the new boiler!!) and that we would be served a Section 28 “at some point on the near future”. We vacated in March, (the fire still hadn’t been fixed by then), and to date have still had no communication regarding this situation despite being asked directly for an explanation, apology, or recompense.Be warned!

Pip · 24 June 2023

★★★★★ 1/5

Google

After cleaning and leaving our appartment, when the lady from the office collected the keys she looked through the appartment and said everything was fine. However, soon we recieved an email stating that our 1050 pound deposit will be taken because the appartment was dirty and there were a bunch of extra charges (50 pound for a single light bulb, 150 pound for the "removal" of a few empty plastic bags and small items that were there upon us entering the appartment and much more). Fully recommend avoiding Touchstone properties unless you want to lose all of your deposit regardless of your actions and wait months for the simplest of repairs that are needed in the property.

Mislav · 22 June 2023

★★★★★ 5/5

Trustpilot

Great communication and assistance

Communication with Alex is always great, response times are as you'd expect them to be.He always tries to assist as well as he can which is greatly appreciated.

Jack · 5 October 2023

★★★★★ 1/5

Google

Poor organisation in terms of maintenance, key and slow response time. Also seems to be high turnover within the company as the property manager has changed over multiple times within 2 months

Kiara · 22 August 2025

★★★★★ 1/5

Trustpilot

AVOID by all means posable the worst…

AVOID by all means posable the worst and most people iv ever had to deal with I wish I could give less than one star don’t answer phone calls won’t answer email rude and pass you from pilar to post any think to not have to deal with you I was left with black mild damp and no heating for 4 month and they couldn’t care less and always have a answer for someThing and we won’t go into the hassle of leavening them and no Mayer who you speak to there doesn't seem to be and actual manger you can speak to in this place the worse company iv ever had to deal with period!!!

Iain · 16 June 2023

★★★★★ 1/5

Trustpilot

I could not give even one star

I could not give even one star! All reviews absolutely correct! No response whatsoever, I never ever met in my life so unprofessional people! Only one department works absolutely spot on if you have payment issue they would ring you or email even after working hours. Contractors absolutely joke, I felt insulted of unprofessionalism after three attempts to fix a problem,which one been still not resolved… main sentence off all staff I will chaise the problem and call you back in the next half hour… yes weeks after no one even responded to issue. I think you should be ashamed to call your self management company, because you can not manage sh**t.

Nele · 12 June 2023

★★★★★ 5/5

Trustpilot

Our point of contact Alex Paradise is…

Our point of contact Alex Paradise is both thorough and professional. Queries are always responded to without delay and a 5 star service is always received. Absolutely no complaints.

Aydan · 18 August 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY!!!!!

Absolutely awful company!! None responds to any emails, so many people have left and we only rented the property for 6 months and we had about 7 different agents and all don’t know what they are doing!!!Asked for our deposit back and they took away £400 for deep cleaning carpets which were awful when we moved in when I emailed asking to discuss this none bothered to reply or ring me back after so many phone calls and emails still no reply!! Got half our deposit back a month later!!! DO NOT USE THIS COMPANY!!!!

Bridget · 25 May 2023

★★★★★ 5/5

Trustpilot

Excellent Service

My personal experience with Touchstone as a tenant since more than 10 months is 'excellent'. I would like to thank & appreciate Coco Blunos for her extremely good customer service since last 10 months for us as a Customer Adviser/Property Manager. I found her very professional and helpful always when we reach her for a query or advise or issue. To share an instance, when I was reached Coco in absence of her colleagues during Easter regarding an issue due to sudden water leakage in my property from upstairs, she was very well managed & immediately within few minutes she was arranged maintenance personnel. The issue was fixed in couple/few hours. Her quick understanding & help is much appreciated.I wish Coco all the best & keep up the excellent service in future too.

Umesha · 15 May 2023

★★★★★ 2/5

Trustpilot

Health and safety risks

-Disorganised and chaotic-They use stalling techniques for maintenance issues, then close issues on their system without actually resolving them- their properties are not quality inspected and rented out with significant health and safety risks- they don’t know or follow their own tenancy agreementsI have already complained to our property manager several times and nothing has improved.

Jennie · 6 October 2024

★★★★★ 1/5

Trustpilot

Dreadful company rented 105 Kestrel Way…

Dreadful company rented 105 Kestrel Way Perth already have a tenant but trying to take a £405 CLEANING BILL for a dreadful experience once you get past the weed and the mcdonalds papers the flat has had many tenants so the carpets were threadbare. The windows was smashed so anyone could have entered my flat after eight weeks had to leave this doss hole as it caused me mental health issues. Please contact the deposit company as sort my deposit out as you already have a tenant.

Tom · 10 May 2023

★★★★★ 5/5

Trustpilot

Just superb and awesome

Very Well Managed. All documentations were perfectly managed and always available for future reference as well through a nicely designed app.Pooja Shetty from touch stone was very helpful and reverted back quickly for all our queries and gave us lot of confidence. This was our first experience of renting in a new country and it could not have been to any better. Thanks a lot.

Mukundan · 29 April 2024

★★★★★ 5/5

Trustpilot

Good experience with new tenancy agreement

Hannah was extremely helpful friendly and professional. She replied to all of our emails super quick. We are super happy with our experience with Touchstone so far.

Zsófia · 19 September 2023

★★★★★ 1/5

Google

Unsafe, Unethical, and Unjust Workplace My experience at TouchStone & PlacesForPeople was nothing short of appalling, and I would strongly advise anyone to steer clear of this organization. While working there, I was physically assaulted, a shocking and traumatic event that no employee should ever have to endure. Instead of taking appropriate action to address the situation, the company made matters worse by wrongfully dismissing me. The internal appeal process was nothing more than a facade. It was biased, lacked transparency, and clearly existed to protect the company rather than ensure fairness or justice for employees. I was left feeling unsupported, disregarded, and betrayed by a system that should have been there to uphold basic workplace rights. This company’s disregard for employee safety and well-being is unacceptable. Their actions demonstrated a complete lack of accountability, ethics, and integrity. A workplace should provide a safe environment and fair treatment, this organization failed on every level. If you care about your safety, your rights, and being treated with basic human decency, avoid TouchStone & PlacesForPeople at all costs. My experience was deeply distressing, and I wouldn’t wish it on anyone.

Lora.C · 23 January 2025

★★★★★ 5/5

Trustpilot

Helen made the process feel very…

Helen made the process feel very painless, with her quick and helpful replies!

Lucy · 27 June 2024

★★★★★ 1/5

Trustpilot

Left us without a fridge freezer for 2…

Left us without a fridge freezer for 2 months, let us get locked in the building for hours without sending a locksmith and upon move out tried to charge us £240 arrears that had already been resolved with Safe Deposit Scotland. Horrible company, slow responses and do not care about their tenants. Do not rent from them.

Jess · 2 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST! WORST CUSTOMER SERVICE EVER!

I have had several issue with leaks and maintainable that touchstone have ignored, their customer services is the worst ever, they don’t pick up the phone and they do not care about anything part from their rent. I cannot get into my flat because the door is faulty, it’s I have been locked outside since last night, called out of hours last night who didn’t bother contacting a locksmith, and this morning no one is picking up the phone. WORST COMPANY EVER! AVOID THEM AT ALL COSTS!

James · 30 March 2023

★★★★★ 1/5

Trustpilot

Moved into property 30th November 2022…

Moved into property 30th November 2022 and raised a number of issues around bath and shower. Not been addressed and had water leaking from kitchen ceiling for weeks and no one has come to sort. Cannot use bathroom or kitchen properly and turn water off for long periods. Repeated chasers and promises broken. Had to get the local authority involved to enforce repairs and seek compensation. Still not fixed as of end of March so 4 months! Your reply is dishonest too. No one has been in contact and you are sending someone tomorrow to quote for the work only!

Andrew · 28 March 2023

★★★★★ 5/5

Trustpilot

Good

Good, responsive and easy to get information (just moved in)

Svetlana · 17 February 2026