Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe lost our buyer just before exchange with no valid reason given while in a chain and you can imagine the tension for a typical working parent with young child. We have made the bold decision to invite Thomas James to step in to help us with the sell while keeping the same seller and they have proofed us right. Thomas James was professional in all aspect especially great at communication. From the speed of organising photoshoot/surveys etc. to launching the sales online, not just on typical property websites but on Instagram with videos which attracted huge amount of interest. We had since received multiple offers with final offer agreed at 5% higher than previous sale. Everything was transparent and we felt comfortable reaching decision with their expert advice.
Thomas James didn't stop there like most property agents. Their dedicated team continued to monitor the legal process and help close the gap within the chain. Overall, we managed to complete in two months from appointing Thomas James. A seemingly high-pressure timing however Thomas James makes it as smoothly as possible for us.
Thank you very much for your great job to help us to secure our dream home. We would not hesitate to recommend Thomas James to anyone who is looking to sell their property.
Yihyi · 7 April 2025
Agent replied · 24 April 2025
Thank you for your kind words and for you putting your trust in us with your own sale. We are really happy with the outcome, it is made much more easy with clients such as yourselves. We are really pleased that you are staying in the area and hope you have a great start in your new home. Thanks again and please stay in contact. Tom and James.
★★★★★ 5/5
GoogleSelling a unique property like my converted chapel was never going to be straightforward, and the process took the best part of two years. Throughout that entire time, the team remained patient, proactive and completely committed.
What really set them apart was their creativity and strategic thinking. They understood from the outset that this wasn’t a “standard” sale, it required thoughtful positioning and a tailored approach. Their social media strategy was innovative, their marketing evolved when needed, and they consistently looked for new ways to present the property in a way that spoke to the lifestyle of the right buyer.
Whenever challenges arose (and with a property like this, they inevitably do), they approached them with solutions rather than problems. Communication was excellent throughout, responsive, transparent and professional at every stage.
The teamwork across the whole office was exceptional. Everyone knew their role, everyone was aligned, and the attitude was consistently positive and supportive. You truly felt they were invested in the outcome.
If you’re looking for an estate agent who combines creativity, strategic thinking and genuine commitment, especially for a distinctive or character property, I wouldn’t hesitate to recommend them.
Jane · 16 March 2026
Agent replied · 16 April 2026
It was a total pleasure to work with you during the process. Thank you for your consistent and reactive approach to the challenges you mentioned. We are thrilled that we were able to sell for you.
Onwards! And we hope to stay in contact. Tom, James, Clare and the whole TJ team.
★★★★★ 5/5
GoogleThomas James acted as our agent for both the rental of our property and our recent sale. The process for rental was extremely thorough and tenants were found for us very quickly. Tom’s experience was evident and his help and advice were great. Throughout the sale of our property Tom was on the ball! He was fully committed, communicated frequently, keeping us updated and dealing promptly with any queries we had. He is a really nice person to deal with and we recommend him wholeheatedly.
Laura · 21 May 2024
Agent replied · 10 November 2024
Laura, thank you both for your own high level view on all we discussed during the renting and sale of the property. We appreciate the trust you put in us to handle things for you - and for this review! All the best. Tom & James
★★★★★ 5/5
GoogleThe whole process of selling a property can be daunting and stressful and so it was really important to us to choose a company that we felt we could trust.
Tom, James and their team proved to be a smart choice. They were professional, friendly, responsive and proactive from start to finish.
We would not hesitate to recommend them to others and in fact already have.
Loraine · 19 March 2026
Agent replied · 16 April 2026
It genuinely means a lot to all of us when clients pop a review up so thank you so much! It was an absolute pleasure working with you, and we’re really grateful you trusted us with your sale.
Your recommendation (and already passing our name on!) is the biggest compliment we could ask for, so thank you again.
Wishing you all the very best and if we can ever help in the future, we’re always here.
The team at TJEA
★★★★★ 5/5
GoogleI have had dealings with James Mulvee several times in the past and always found him to be very helpful & professional. So when I was made aware that he has set up in Palmers Green it was a an obvious choice to ask him to sell my property. The sale took a lot longer than anticipated through no fault of the agents. James and his team kept me informed at all times throughout. They would always be my first choice.
Jay · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for the review and for your understanding throughout the process. It was a little frustrating at times and needed can do attitudes! Please to have been able to sell for you and thank you for your business. We look forward to working with you again. James and the TJ team.
★★★★★ 5/5
GoogleWorking with Tom and James has been fantastic.
They gave us great quality early stage advice which then helped us determine which parts of the house needed upgrading before putting on the market.
After a few weeks of work from us, they then arranged the spaces to look amazing for the photos.
They put the property out on the market in many directions, garnered a lot of interest for a single day of back-to-back viewings to keep the interest high. We ended the day with two offers.
After some back and forth by the guys, we had offer accepted a couple of days later.
During the conveyancing process, they were quick to respond and stayed on-it helping to make sure both buyer and seller were not getting stuck of frustrated.
Then on the final day, they were there to facilitate keys and make sure everything was running smoothly.
A note on fees, they charge a bit more than average, but I think we got that back in both the stress free sale process and the final purchase price.
We will be working with them again.
Thank you Tom and James!
James · 22 January 2024
Agent replied · 10 November 2024
James - like everything you do, an imperious review, thank you. You have precisely described everything that we try to do well. Nothing more to say! Thanks again. Tom & James
★★★★★ 5/5
GoogleOur experience of selling our house with Thomas James exceeded expectations. Each of the team members we dealt with - James, Tom, Claire and Elliot - was professional and supportive each step of the way. Our house sold after the first weekend viewings which was amazing. We had excellent support from Elliot to ensure the sale (and purchase) progressed smoothly and didn’t lose momentum. Any queries or issues we had were sorted out quickly and we always felt supported. Thank you to the whole team.
Helen · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for this lovely review, it really means a lot to all of us. We’re so pleased to hear that the sale went so smoothly and that you felt supported throughout. Selling after the first weekend of viewings is a fantastic outcome and it was a real pleasure for James, Tom, Claire, and Elliott to guide you through the process. Elliott in particular will be so pleased to know his support made a difference in keeping everything on track. Wishing you all the very best in your new home, and if you ever need us again, you know where we are! Warmest wishes, The Thomas James Team
★★★★★ 5/5
GoogleI called James Mulvee when I really needed info to get my flat sale over the line. James didn’t sell my property due to location however he was more than happy to help when I gave him a call (he is someone I’ve known for a while through a business contact). There were a couple of issues around lease renewal and tenants which James solved immediately. He was able to recommend a Section 42 Notice which our own estate agent hadn’t mentioned at all. This allowed the rest of the process to follow. If this is how this company acts when it isn’t their direct customer then I imagine it is an even better service when they working with you directly. I completed my flat sale today and I’m currently in my new home.
Paul · 24 October 2023
Agent replied · 20 June 2024
Thanks Paul. It's very kind of you to leave the review. I am pleased I was able to help unlock the problem within your sale & chain.
★★★★★ 5/5
GoogleJames, Tom, Elliott and the team have been so impressive. My house sold quickly, and I was kept well informed along the way. I have no hesitation whatsoever in recommending them.
Gill · 16 October 2025
Agent replied · 16 April 2026
Thank you so much Gill for the lovely feedback! We’re really glad to hear you felt supported throughout the process and even happier we could get your home sold quickly! It was a pleasure working with you, and we truly appreciate the recommendation. Wishing you all the best for what’s next! All the best, from the whole TJ team...
★★★★★ 5/5
GoogleJames was so helpful and attentive throughout the whole process. Everything went smoothly because he was always there to help chase up various people to ensure everything was completed on time. He also left us a beautiful hamper of treats on our move in day which was a lovely touch. We’re so pleased with the purchase of our first home. Thank you so much!
Summer · 19 August 2024
Agent replied · 10 November 2024
Thank you so much Summer. Your have been wonderful clients and we can't be happier for you. You have so much to look forward to in your new home & we wish you many happy years of making memories there. TJ
★★★★★ 5/5
GoogleWe have used Thomas James for both a sale and a purchase of a property. The entire experience was very pleasant and reassuring. Having had not-so-good experiences with estate agents in the past, we were pleasantly surprised how approachable, helpful and understanding the whole team was. From the initial valuation, excellent photos and going to market through to regular updates right up to exchange and completion.
Peter · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to share such kind feedback. We’re absolutely delighted to hear that your experience with Thomas James, both in selling and purchasing was such a positive one.
The team will be thrilled to know that their approachability, communication, and support made a real difference for you, especially after previous experiences elsewhere. We always strive to make the process as smooth and reassuring as possible, so it’s wonderful to know we achieved that for you.
★★★★★ 1/5
GoogleA disappointing and unprofessional experience.
I engaged with this estate agent as a serious buyer and agreed a purchase, acting in good faith throughout. I was clear from the outset that I was committed to proceeding, subject only to the lease extension reaching a stage where it could be properly assessed for mortgage and valuation purposes, a standard and reasonable position.
Despite this, I was repeatedly pressured to move forward and incur costs while a key issue (the lease extension) had not been properly progressed by the seller 6 months on. This created an imbalanced situation where all urgency was directed at me, despite delays on the seller’s side.
After setting out my position clearly on a number of occasions, there was then a complete lack of communication for over a month. During this period, the property was re-listed, despite an agreed sale being in place, and without any clear communication to me. I was eventually informed, without any meaningful interim updates, that the seller was withdrawing from the sale.
To be fair, the agent did later acknowledge that delays on the seller’s side contributed to the outcome. However, the overall handling of the transaction, particularly the lack of communication and the way expectations were managed, was poor and ultimately resulted in a significant waste of my time and efforts.
I would advise others to proceed with caution, especially where there are any complexities involved in the transaction.
Hamid · 16 April 2026
★★★★★ 5/5
GoogleThomas James are the best agents around. They supported us throughout the sale of our home and helped us find our dream property. The team are professional, approachable, and genuinely go above and beyond for their clients. We would highly recommend them to anyone looking to buy or sell
V.D.I · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for such a lovely review, it really means a lot.
Your move definitely came with its share of challenges along the way, and I know at times it must have felt pretty stressful. I’m incredibly grateful for the trust you placed in us throughout the whole process and for the patience you showed when things weren’t always straightforward.
Helping you sell your home and find your dream property was a real privilege. Clients like you, who stay positive and trust the advice we give, are exactly why we love what we do.
Wishing you many happy years in your new home and thank you again for allowing us to be part of such an important move. 🏡
★★★★★ 5/5
FacebookWe had a really great experience buying our first home with Tom, we can't recommend him enough!
As first time buyers, we were slightly apprehensive about the process and felt like we were in unfamiliar territory; Tom was a huge help in helping us navigate some bumps along the way and giving us invaluable advice and the time we needed. We never felt pressured or rushed, and really did feel like we could rely on Tom.
Tom is extremely personable, prompt and reliable. We felt like he went above and beyond throughout the whole process. Thank you once again, Tom!
Melina · 5 July 2022
Agent replied · 22 February 2025
Thank you Melina and Marios, it was a pleasure helping you buy your new home and now having you as part of the local area.
★★★★★ 5/5
GoogleWe had a first class estate agency experience with Tom who sold our house. He ensured that all the people that viewed were well informed, as a result we had no time wasters and a purchaser.
The process was structured, efficient, and head and shoulders above the other local agents.
I would wholly recommend Tom and would definitely instruct again.
David · 23 December 2023
Agent replied · 10 November 2024
Thanks David, it was a pleasure to work with you, so pleased with the result. Tom & James
★★★★★ 5/5
GoogleTom was so helpful, we approached him to sell our house but he was really honest about us being out of his usual area, so he recommended another great estate agent to help as they were more local to us. Even though he didn’t sell out property he was still really happy to give us advice or chat through things. Would definitely recommend.
Jessica · 21 June 2023
Agent replied · 10 November 2024
Jess - this is a really nice thing to have taken the time to write. We do try to give the best advice even if sometimes it means we don't actually market someones home. Thank you for your continued recommendations, we do really appreciate it. Tom & James
★★★★★ 5/5
GoogleWe both sold our property and found our forever home through Thomas James. Their chain management was impeccable, even when a buyer pulled out at the last minute, they secured a replacement in just days! Professional, trustworthy, and highly recommended.
Kay · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for this. You have been unwavering in your determination to make this move, in particular considering the ongoings on your sale. The whole team are so very happy that it is now happening for you and your family. You totally deserve it. Well done and thanks again for working with us.
★★★★★ 5/5
GoogleHad a really positive experience working with James and the Thomas James team to buy my first house.
Impressive local knowledge and insight, first-class customer care and ability to get the deal done was really appreciated. Wouldn’t hesitate to pick up the phone again to them. Communications was spot on throughout and really helped me navigate the market.
Would recommend!
Daniel · 21 June 2023
Agent replied · 20 June 2024
Thanks Daniel. It was our pleasure to help you buy your first home and go on that exciting journey with you. Enjoy your new home.
★★★★★ 5/5
GoogleWe are very happy to recommend everyone at ThomasJames for their very professional service, marketing, and attention to detail, with special kudos to James who calmly guided us through the bumps along the road to selling our house and downsizing to a flat. We especially appreciated the excellent communication skills, always getting quick responses to questions, and for keeping us updated throughout the process. Their people skills, lightening the process with laughs when it could at times seem overwhelming, were much appreciated too. Lois & Francis
Lois · 19 December 2024
Agent replied · 11 January 2025
Thank you Lois & Francis. Its been our pleasure to help you with your sale & onward purchase. We totally appreciate how important it is to be well informed by your agent for when big decisions need to be made so I am pleased you felt the communication was our priority.
★★★★★ 5/5
FacebookWhat can I say - Tom Page has been professional, punctual, knowledgeable and courteous throughout the appraisal of our home.
He understands the local market like no other agent I’ve worked with, and as a local resident himself is able to bring a wealth of understand of the surrounding area to his work.
A refreshing personal approach to what can be a cold and sterile business and I can’t recommend Tom enough!
Adam · 6 October 2021
Agent replied · 22 February 2025
Thank you Adam - it is a pleasure to help. See you around and about.
★★★★★ 5/5
GoogleI really appreciated all of James calm and quick help through the whole process of buying my flat. From the viewing where he showed me around (without the the really intense typical attitude of most estate agents!) to staying calm through the roller coaster of the buying process. James was super through out the whole process and always quick to follow up on things. Even during the move James made sure every thing went as smoothly as possible and checked in after I had moved in to make sure all was well.
I was really impressed with my experience with ThomasJames estate agents. I’m very grateful to James and his team and I’m over the moon with my lovely new home!
Katie · 16 October 2024
Agent replied · 10 November 2024
Thank you for the kind words & nice review Katie! We really appreciate the feedback. It's our absolute pleasure to help buyers navigate the pitfalls & hurdles of the buying process and troubleshoot the problems away. I am so pleased we got the end result for you & enjoy your new wonderful home.
★★★★★ 5/5
GoogleTom & James are truly phenomenal. I had a very nice flat that was not selling because it was not being marketed properly. The guys understood the assignment, they worked hard to present the flat properly and secured a fantastic buyer. Overall, this was an A++ experience. There are so many estate agents around these days, but Tom & James are doing everything differently, it’s a young fresh approach to buying and selling property in a way I’ve never seen before. I would now not think about using anyone else to sell my property. They also put a lot of love care and attention into the relationship they manage with you and they are super quick to respond. Because of them, I was able to sell and buy my dream house. Thanks boys!!!
Cilla · 9 October 2024
Agent replied · 10 November 2024
We love 'Phenomenal'! That is very kind. It was more than a nice flat and now you have moved to your new place, we cannot wait to see what you achieve with that. It was a pleasure to deal with you throughout the whole sale, congratulations on the move, we couldn't be happier for you. I won't forget the 'Young' comment in your review, something to hold on to!! Tom & James
★★★★★ 5/5
GooglePurchased my house in a process run by Thomas James. Fantastic experience all round. Very professional and now using them for the sale of a property too.
Marios · 14 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with us during your purchase. It’s been a pleasure working with you, and we truly appreciate your trust in choosing us again for your property sale. We look forward to delivering the same level of service throughout this next journey! Enjoy your new home...
★★★★★ 5/5
GoogleThomas James have been absolutely superb in making our house sale as stress free as possible. From their excellent marketing of the property through to exchange of contracts, they have been exceptional. Their team have supplied great advice and regular updates throughout the process and i would strongly recommend them to anyone selling their home.
Eddie · 25 July 2025
Agent replied · 23 September 2025
Thank you Eddie for putting your trust in us. From the outset you both worked with us to achieve the move for you both and the family. James and I were so pleased with the outcome and most of that is down to you both, we appreciate you seeing the whole picture and your good grace throughout. Cheers to you both.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
