The Chant Group reviews

★★★★★ 1/5

Google

I will start with the only unequivocal positive: Ashleigh Fisher, Head of Property Management, is exceptional. She is professional, diligent, responsive, and meticulous. Every issue that remained unresolved prior to her involvement was handled correctly, efficiently, and with genuine care. She communicates clearly, verifies information before responding, and follows through without prompting. When an issue arose with a window at the end of the tenancy, she personally ensured the repair was completed quickly and at a significantly lower cost than competing quotes I had obtained. She is an absolute standout and, frankly, the sole reason this experience did not end considerably worse. That said, based on the totality of my experience, I strongly recommend avoiding Chant. The issues began during the leasing process and were driven primarily by incorrect information, lack of diligence, and what appeared to be a singular focus on closing the deal rather than providing accurate guidance or competent service. Our leasing agent, Omar, provided information that was not only incorrect, but financially consequential. We were told we would be eligible to apply for a residential parking permit. In reality, the building is exempt from the permit scheme. This misinformation alone added an additional £330 per month. Additionally, incorrect information regarding council tax resulted in a bill that was almost double the figure that was given. These are not minor oversights, they are material failures that directly and negatively impact finances. There were also clear misrepresentations. Omar stated that we had agreed to retain certain items of the homeowner’s furniture. This was categorically untrue, we never agreed to this. As a result, I accommodated a last-minute furniture removal appointment several hours before the end of tenancy inventory appointment. Omar arrived an hour and a half late, removed the wrong mattress, and left the remaining furniture behind giving no communication of if and when he would return. This cost me 4 hours of time simply waiting. I find it telling that other reviews speak glowingly of Omar. That was not my experience. Based on what I encountered, I would strongly advise anyone dealing with him to verify every statement, retain all written correspondence, and keep meticulous records. There were additional failures around disclosure and communication. A known safety issue within the flat was not disclosed prior to move-in. Learning of this only after the fact was entirely unacceptable. Beyond this, there were repeated instances of inaccurate or incomplete information that reflected a lack of familiarity with the very property being leased. It became increasingly clear that diligence and verification were not priorities. The overriding impression was that once the deal was secured, accuracy and follow through were secondary concerns. Even after moving in, attention to detail remained a recurring problem. We were contacted by property management regarding a supposedly late rent payment despite the correct due date being clearly stated in the AST agreement that had been attached to the very email sent to us. Only after follow-up emails, phone calls, and finally sending a screenshot of the agreement with the due date highlighted was the error acknowledged. Being told that the agreement “had not been reviewed” before accusing a tenant of late payment is both frustrating and unprofessional. The consequences of this experience were significant enough that when three of my own employees required housing after relocating from overseas, I made the decision to place all of them with another agency. I simply did not feel comfortable exposing them to the same risks. To be clear: This was our first experience with Chant, and it will most certainly be our last.

A · 16 February 2026

★★★★★ 5/5

Google

Khrystyna has been a star this past week dealing with flooding in my property - working round the clock with all the various parties involved and being on site to personally inspect and organise remedial works. She has been a lifesaver for me during this stressful time. I have been a long standing client of Chant Group and they have always been a great agent to work as a property owner with but Khrystyna’s performance this week was simply outstanding.

R · 16 March 2026

★★★★★ 5/5

Google

I honestly can’t thank Sophia enough for all her help throughout this whole process. Moving can be incredibly stressful, especially with so many things to organise, but she made everything feel so much calmer and more manageable. From start to finish, she was kind, patient, and always quick to respond. She took the time to explain things clearly and never made me feel like I was asking too many questions. Her support and reassurance truly made a difference during what could have been a very overwhelming time. She literally went the extra mile above & beyond for me. It’s rare to come across someone who is both so professional and so genuinely caring. I’m really grateful for everything she’s done to help me secure my new home. Thank you so much, Sophia, I truly appreciate you.

Alyesha · 16 March 2026

★★★★★ 5/5

Google

I can honestly say this is one of the best estate agency I’ve had the pleasure of dealing with. The entire experience has been so easy from the start. I was first introduced to Oliver, who made the initial process of handing over the property for management incredibly straightforward and stress-free. ​However, I want to give a special thanks to Ashlee, who I coordinate with on a day-to-day basis. She is an absolute delight to work with. Ashlee’s communication is so clear and her approach so professional that she makes everything feel easy. It is rare to find someone who gives you such total peace of mind. ​If you are looking for a team that is efficient and reliable and gets any property related issues resolved quickly and without any strees to the landlord, these are the guys. Thank you, thank you!"

Vishan · 16 February 2026

★★★★★ 5/5

Google

Freddie did an absolutely outstanding job helping us find the right property. Given that we haven’t had much home stability for quite some time, finding a place as quickly as possible was incredibly important to us and Freddie truly understood that. From start to finish, he made the entire process feel easy, stress-free, and well managed. He went above and beyond to ensure everything ran smoothly, keeping us informed and supported every step of the way. There were no issues, no confusion, and absolutely no complaints from either myself or my mum. Freddie’s professionalism, dedication, and genuine care really stood out. He honestly made our day yesterday when everything was finalised, and now having the move-in confirmed feels like such a huge relief. We’re incredibly grateful for all the hard work he put in and couldn’t have asked for a better experience. Highly recommend Freddie to anyone looking for someone who truly cares and delivers exceptional results.

Noor · 16 February 2026

★★★★★ 5/5

Google

Sofia has been an absolute joy to deal with through the letting process. In what can be a stressful and difficult process in the London rental market, she’s been prompt, professional and a complete standout amongst the many agents we’ve dealt with. She’s a credit to herself, Chant, and the industry as a whole. Cannot recommend highly enough!

Carl · 16 March 2026

★★★★★ 5/5

Google

Both Chris and Bertie were instrumental in keeping me sane and buoyant through a long selling process. Their professionalism and willingness to go out of their way to help and ensure I was updated at every stage was very much appreciated. Which is why I'm sure anyone selling a property would be in good hands with these two onboard.

Kim · 17 October 2025

★★★★★ 5/5

Google

I had an outstanding experience with Bertie and Chris at the Chant group. They were extremely helpful with all my enquiries from beginning to end. Their professionalism and attention to detail wowed me and would definitely recommend to anyone searching the market. Thanks so much Bertie and Chris, 10/10!!

Emillie · 11 December 2025

★★★★★ 5/5

Google

My wife and I recently rented an apartment from The Chant group. The process was smooth and the house is lovely. Thanks to Karina and Freddie for getting us our rented apartment. They were really helpful from the start with every query.

Gokul · 16 January 2026

★★★★★ 5/5

Google

Ashleigh and Khrystyna in the property management team are great! Always so quick to respond and get any problems fixed. Have made the move into a new property so easy. Thankyou 😃 …

Ashlee · 16 March 2026

★★★★★ 2/5

Google

My landlord worked with the chant group. Securing the property was quick and easy and we were given all the information needed. I had one issue which I thought I would write up on review when The Chant Group arranged viewings for future tenants. Multiple times they would call me and say they were coming over in an hour without a warning. Quite unprofessional and would not recommend. Other reviews appear to be fake. Edit: Oliver called me to apologise, which I appreciate as I missed them during visits. I have updated/edited my review and stars to reflect this.

Jenna · 14 May 2025

★★★★★ 5/5

Google

I used The Chant Group to find a property and was really impressed with the help I received. Ollie was super professional and the service was great from start to finish. Five stars all round - I’d definitely recommend and would happily use again!

Emily · 4 December 2025

★★★★★ 5/5

Google

Big thank you to Sofia for her insightfulness, the whole process was truly seamless and she took great care to listen and understand exactly what I needed. An absolute star, I would highly recommend!

Leonna · 16 February 2026

★★★★★ 1/5

Google

AVOID AT ALL COSTS. We placed a deposit on a flat, however our subsequent calls were ignored for a week by Max (the agent we were dealing with). We finally got hold of him, only to find out that the property had been given to someone else. We were kept completely in the dark and found the overall experience extremely unprofessional. There was no communication whatsoever, and I encourage anybody thinking of using this agent to look elsewhere.

Rishi · 17 June 2022

★★★★★ 5/5

Google

I had a great experience with the Chant Group - Omar made the whole process of renting a flat in London smooth and stress-free. From promptly answering questions to providing clear, helpful information, he went above and beyond to ensure I found the perfect place. His knowledge of the London market and genuine care for his clients really stood out. Highly recommend Chant Group and Omar to anyone looking for a property in London!

Luisa · 1 November 2024

★★★★★ 5/5

Google

I had an amazing experience with The Chant Group and wanted to give special recognition to the sales team, particularly Bertie and Chris. Both were incredibly knowledgeable, patient, and genuinely committed to helping me find the right …

Josh · 16 December 2025

★★★★★ 5/5

Google

Just wanted to say a big thank you to Laura and the rest of the team for making the whole move-in process super easy and straightforward. They were always quick to respond, really helpful with any questions, and kept everything on track … More

Benas · 16 October 2025

★★★★★ 5/5

Google

Amazing experience from start to finish, would especially like to thank Sofia for not only being helpful and proficient, her guidance throughout the entire process was simple, straight to the point and assisted in various ways. Thanks!

Shaun · 16 December 2025

★★★★★ 5/5

Google

The Chant group have been instrumental in helping me find a new property. I dealt with Ollie and Anthony, both of whom are consummate professionals. They were knowledgable regarding the current market and delivered exactly what I needed.

Kara · 4 December 2025

★★★★★ 5/5

Google

From start to finish, our experience has been nothing short of exceptional. We were first-time renters and had a lot of questions and concerns. Our agent, Oliver Wilson , was incredibly patient, knowledgeable, and always available to guide us through each step of the process. I recently had the pleasure of working with Oliver as my renting agent, and I couldn't be more satisfied with the experience. Oliver was professional, attentive, and always willing to go the extra mile to ensure everything went smoothly. His knowledge of the market and dedication to finding the perfect property for me was impressive. Communication was always clear and timely, making the entire process stress-free. I highly recommend Oliver to anyone looking for a reliable and efficient renting agent. Thank you, Oliver, for your excellent service!

Louis · 25 June 2024

★★★★★ 5/5

Google

The Chant Group have been a breath of fresh air after dealing with a number of London estate agents. Jack was particularly helpful - he was available any time day or night to answer any queries or reassure me if I hadn’t heard back in a while. They have been very professional, keeping us in the loop with the deposit protection scheme (which is rare to find these days!), leaving me with a really positive feeling about my next move!

Bethan · 25 June 2024

★★★★★ 5/5

Google

It has been a great experience here with the Chant Group. Oliver Wilson was an exceptional real estate agent throughout our property search and rent process. His professionalism, market knowledge, and dedication were evident from our first meeting. Oliver went above and beyond to ensure we secured our desired property, making the whole property searching process super efficient. Meanwhile, through the service, Oliver made excellent communication, keeping us updated every step of the way and always available to answer any questions we had. We particularly appreciated his viewing and his honest, transparent advice when it came to negotiation, especially for us being first-time renters. Thanks to Oliver, we felt confident and well-supported throughout our home-renting journey. We would highly recommend reaching out to him for anyone looking to navigate the real estate market with a truly skilled and caring professional.

Jinghao · 11 June 2024

★★★★★ 5/5

Google

Thank you so much to Ollie and the rest of the Chant group team for making this experience so easy and seamless. So professional from start to finish. We really appreciate all your help. Can’t recommend enough.

Loraine · 4 December 2025

★★★★★ 5/5

Google

Ella was absolutely amazing! From the get go she was extremely responsive and got everything organised within a day. You would be lucky to have Ella as your agent. We are very grateful and couldn’t recommend her highly enough. Thank you Ella

Sam · 9 October 2025