Strutt and Parker London reviews

★★★★★ 5/5

Trustpilot

after doing a lot of homework to find…an agent to market our farm tom goodley

after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk

Colin · 25 September 2019

★★★★★ 4/5

Trustpilot

top performer for us!!

top performer for us!!Approach - this was very professional and offered a considered and thoughtful appraisal of the market as well as how our property would feature in any marketing campaignEvaluation - well here goes! We interviewed four leading agents for our area - Norwich / Mid Norfolk. One agent was a highly rated but non-city based Practice the others (incl S&P) were top drawer city operators. S&P's evaluation was 36% higher than the Rural competitor (who really didn't have a clue when valuing our home). S&P differed to the remainders by a range of +5% to +21%. At the price of our home that ranged from + £6000 up to a whopping +£400,000 !!!!!Brochure prep. No cost for pics or brochure. Pics were top quality and really showed our home in the best possible light. Took hours as big country propertySupport and Proactivity - Here's the 'rub'. As we had minimal confidence in viewing support / proactive refresh of ads etc, we did much of this ourselves - going with S&P's valuation from the start. Despite set backs; few viewings (none of quality) S&P resisted any effort to reduce the price. The market was comatose! End result - Bingo!- 4th viewing offered asking price and S&P steered the negotiations through a nail biting 3 week run to exchange. Whew!!Moral - chose an agent that will be good for your home and work with them to give viewers the best possible appreciation of all of your home's qualities. Forget quibbling. What's 1% off the fee if the Agent has little to gain from going the extra yard to get the best deal possible? I would certainly recommend the S&P Team very highly - but with the caveat - stay involved throughout and give them something to be cheery about. All salesfolks need a tummy tickle from time to time. It's really tough out there!

Edward · 24 September 2019

★★★★★ 5/5

Trustpilot

Sevenoaks Strutt & Parker

Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.

Nimesh · 12 August 2021

★★★★★ 5/5

Google

Greg was a great help with my purchase! He offered assistance throughout the process ensuring it all ran smoothly.

Christopher · 18 November 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague.

The Salisbury office couldn’t organise the metaphorical in a brewery. These fools chased for arrears that didn’t exist because they changed the payment date on my lease without a legal deed. This resulted in *94* emails over the space of 12 months. My profession is to pull apart bank accounts to ensure correct interest and payments have been applied to an account, I did this multiple times with their shabby accounts but they still refused to acknowledge their errors. Throughout the year in question, I was undergoing cancer investigations and they were aware that I was in and out of hospital, this meant nothing. The stress of their actions actually landed me in hospital in hypertensive crisis. These people lack humanity on a basic level. As landlords, they fare no better: I was in my property for 18 years, 14 of that under Strutt and Parker. Things were quiet until they changed the payment date on my account. This came hot on the heels of a damp report showing 96.1% damp in the property. After I complained, I was served a Section 21 under the guise of the landlord selling the property. The office lied to me, saying that the owner was selling all interest in Bournemouth, this is untrue. They are selling this flat, perhaps, but they also own the freehold if this building and that is not for sale. They refused to provide me, the customer, with a hard copy reference so that I could rent overseas. They refused to provide a managers email address so that I could escalate the complaint in the normal fashion. They left me with a spinal injury (cancer scares caused by side effects of medication) in a damp flat. It turned out it was also not fire safe. There was no fire escape, thumb lock on the front door, hard wired smoke alarms or fire doors. That said, any fire in here would likely be extinguished by the damp. The Salisbury office have harassed, refused to provide information (when they have bothered to respond to emails), been restrictive in allowing me to complain (which is a basic right!) and have continually calculated my rental figures incorrectly because they changed the date in my lease illegally. Complaint lodged with PRS. AVOID THEM AT ALL COSTS.Edit; am now facing difficulties trying to get a Subject Access Request, which is just laughable. Will update as this proceeds.

Kirsten · 20 June 2019

★★★★★ 5/5

Google

If your looking to buy or sell a house in Kensington to Notting Hill Gate, speak to James Gow at Strutt & Parker in Kensington Church Street. James has been in the sales market of Kensington for 30 years and knows each street and house nearly individually (and its valuation). James has sold at least 50-60% of sales done in our street. If your a buyer or a seller, speak to the expert, to find the home you want ( or sold). James as always, thanks for finding us a lovely home.

Stephen · 17 June 2019

★★★★★ 5/5

Google

I just wanted to THANKS James for helping us to buy our beautiful 🏡 home! He was very patient and helpful with the 100 questions we had regarding every single matter.. he gave us all the advice and tried his best to coordinate with the old owner.. He showed us the property many times .. Thank you James for all your help! I don’t think we would have been able to make such a big decision without your help!Wishing you many successful years to come best wishes

MAYA · 17 June 2019

★★★★★ 4/5

Trustpilot

Great experience with very professional agency

Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)

Thomas · 4 November 2021

★★★★★ 5/5

Trustpilot

Outstanding Service, Great Result

We sold our house through Strutt & Parker's Sevenoaks office and I just wanted the thank Andrew Harwood and his team for their hard work and excellence. We were on the market for six months through Covid and we had many ups and downs. Throughout it all Andrew gave great advice, kept us fully up to speed on progress and in the end we achieved a great result.

Mr · 8 April 2022

★★★★★ 5/5

Trustpilot

I do not have enough good things to say…

I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.

Brittany · 12 March 2021

★★★★★ 5/5

Google

We had a great experience in purchasing our family home through Strutt & Parker’s Kensington office. James Boulton-Lea has patiently assisted us throughout our acquisition journey. We felt the advice was fair and transparent, giving us the comfort to proceed with the purchase despite challenging market conditions. They also played a very proactive role with solicitors and vendors to ensure a smooth completion process, so we are very grateful for the support.

D&B · 16 June 2023

★★★★★ 5/5

Trustpilot

I can really recommend working with Olly Trulove from the Guildford & Horshamoffice

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.

Graham · 3 June 2025

★★★★★ 5/5

Google

James, Rosie, Andy and Greg are a pleasure to work with. Personable, knowledgeable and always highly professional.

Simon · 16 October 2025

★★★★★ 5/5

Google

Greg was excellent, really proactive and professional!

Angela · 8 August 2025

★★★★★ 5/5

Google

I cannot recommend the Strutt and Parker Kensington office more highly. I've known James Gow the director of sales for 15 years and during that time have worked with him to buy a house and sell one, recently ably assisted by his colleague James Boulton-Lea. James Gow has always been fast, effective, attentive and sensitive to the needs of both buyer and seller. Above all he has that essential quality for estate agents: judgement -- not just in pricing, but in knowing when to push, when to hang back, when to sit tight. And of course he knows his area intimately. All this and a nice guy too!

John · 16 June 2022

★★★★★ 5/5

Google

I have recently sold my house through this office of S&P. The experience has only been positive. The agents worked quickly and thoroughly to achieve a quick sale at an agreeable price. At all times they were respectful to us as the occupants when arranging surveys, photographs and viewings. They supplied good notice ahead of visits and were diligent at making sure the property remained secured after viewings. I would happily recommend to a friend and would also happily use this office again should I be involved in any further property transactions.

T · 16 June 2022

★★★★★ 5/5

Trustpilot

Highly recommended

I have recently sold my house with Strutt & Parker in Salisbury. They were extremely professional and efficient. Sarah Cull was an absolute pleasure to deal with at every step of the way. She always took the time to go through any details/issues with me and was incredibly supportive. It felt wonderful to have her 'in my corner'. I have no hesitation in recommending Strutt & Parker and would use them again.

Ann · 3 February 2021

★★★★★ 5/5

Trustpilot

Jen and the team at Godalming are amazing

Jen and the team at Godalming have been amazing throughout our buying process - we are really excited to move into our new house next week

David · 12 December 2024

★★★★★ 1/5

Trustpilot

Dont rent from this company

Didn't want to give this so called brilliant estate agents a one star they do not deserve it after the way we have been treated the past 3 years we have been renting from them.My first point is you ring the office for some help if there is a problems and you get told they will give you a ring back but you wait and wait and still no call back.We had a problem with the flooring in our kitchen and got told they would sort it when someone finally came out to have a look he was very surprised and said it was asbestos in the kitchen flooring when they finally decided to address this issue and get new flooring it was 9 months later walking on asbestos in my kitchen.We also asked to get someone to have a look at the bathroom due to there being thick black mould accumulating on our bathroom ceiling when we asked about this we where told to wipe it with bleach and water NOT ACCEPTABLE.And to top of this matter we are now being evicted after being there 3 years but have also heard that we are not the only people this has happened to due to 3 other families have been evicted aswell from these houses they are renting to peopleABSOLUTELY DISGUSTINGhow this company is still running I will never know no respect for tenants atall

Em · 1 September 2024

★★★★★ 1/5

Trustpilot

In competent sales staff

This salesman was either totally inexperienced, incompetent or did not want our property on their books. Strutt and Parker had valued our property for £250K less than 3 other estate agents. How could you trust this company. To add, the attitude of said salesperson left a lot to be desired. Further more we were approached by Strutt and Parker stating that they had buyers who had missed out on a sales and were waiting to buy our property like ours, which is clearly untrue as when questioned there were none.

Steven · 31 August 2024

★★★★★ 5/5

Google

I have been very impressed by Strutt & Parker's Kensington Church St office. Sophie and Georgie handled the letting of my property with absolute professionalism. They were proactive from the start, finding me a very suitable tenant within a week. As it was my first let, I needed a lot of guidance with the process and Sophie was extremely helpful with all aspects of agreeing and finalising the terms of the tenancy. I would highly recommend them.

Robert · 17 June 2018

★★★★★ 5/5

Trustpilot

Purchasing property in Ashford

We had an excellent experience with this agency, notably Mr. Aaron Turner, no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.

Vincent · 9 July 2025

★★★★★ 5/5

Trustpilot

We instructed Gina from Strutt & Parker…

We instructed Gina from Strutt & Parker to sell our apartment. Within 2 weeks the property was sold. Gina then followed up weekly and kept us in the loop with all of the dealings. She was honest and transparent throughout. We highly recommend Gina Simpson to all sellers who want a seamless process from start to finish. Thank you Gina, Thank you Strutt & Parker Cem & Ebru

Cem · 28 July 2021

★★★★★ 5/5

Trustpilot

Excellent purchase experience -Strutt…

Excellent purchase experience -Strutt and Parker Salisbury - Sarah Cull was exceptional at every stage of the process. Professional, courteous and timely, Sarah went above and beyond to ensure a smooth transaction.

Nicola · 18 August 2024