Trusted Agent profile · London
★★★★★
245 reviews across 2 platforms
236 Hoe Street, London, E17 3AY
Stow Brothers Investment and Development's office in London, at 236 Hoe Street, is rated 4.5 out of 5 across 245 reviews on two platforms, including 30 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Stow Brothers Investment and Development hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience
We saw some properties with Ryan Goullee and he was very nice and professional. Answered all our questions that he could, both in person and through the phone, including walking us through the letting process. Very helpful and pleasant experience.
5/5
TrustpilotDhurata Behari provides excellent service.
Dhurata Behari is extremely friendly and helpful. She replied quickly and maintained great communication.
5/5
TrustpilotOne of the best in London
We had an amazing experience with Stow Brothers during application process for our new flat. Their communicaton was perfect. They answered all our questions clearly and quickly, helping us move into our new flat without any worries. Thanks so much to Holly and Lauren for their assistance and support.
5/5
TrustpilotProfessional and supportive
I had an incredible experience as a first-time buyer. Anita was informative and responsive, helping to make it a smooth process.
5/5
TrustpilotAnita has been a fantastic help…
Anita has been a fantastic help throughout the years. Professional and consistently helpful.
5/5
TrustpilotHappy with stow brothers
Anita is the most fantastic person very happy with this agency kind , helpful and professional. I highly recommend 👌 ☺️
5/5
TrustpilotReally professional services for our current flat/house hunting process
My partner and I are currently house/flat hunting and our engagement with Stow Brothers throughout has been really helpful. Their online platform is easy to navigate and they have been quick to respond so far on queries/developments on the ongoing process. A big shout out to Alysha from the Walthamstow branch for her quick and diligent work throughout our ongoing process! Hopefully we can eventually find our desired flat but Stow Brothers have so far offered a really high quality service that I would recommmend to fellow house/flat hunters!
5/5
TrustpilotAnita Dodd has been an excellent…
Anita Dodd has been an excellent property manager. She’s always been available, polite and has managed our tenants wonderfully.
1/5
TrustpilotI would never sell my property with The Stow Bros based solely on how they treat the Buyers.
Like so many reviewers have commented the method of viewing a property is the same tactic 15min slots, over-booked, no time to look at a property before another party arrives. Then on Monday they take offers and come back asking for BEST and FINALS, which is an awful tactic to induce panic and pressure.But as buyers you don’t get a choice which Agent you buy the property from.I would never sell my property with The Stow Bros based solely on how they treat the Buyers.Josh a sales handler kept himself so involved to the point of overstepping. In the beginning, he emailed me 34 times in the first month, I had to ask him to stop emailing me for my mental health and I asked him to instead email my husband anything that was needed. Josh ignored my request and continued to email me. He refused to let my husband view the property a 2nd time. He jumped over the vendor's solicitors a number of times. Our Solicitor even commented, “My first thought is why is this coming from the estate agent?” We were spending ¾ of a million on a property we would view it as many times as we liked. Stow Brows were rude and disrespectful and the process of buying a property is stressful and still Josh emailed me.He gets under a person’s ether, just like the hustler or scammer he is. He whispered to the Vendors and nearly caused the whole chain to fail a couple of times.I know the agents work for the Vendors but if the vendor knew how we were treated and how close we came to walking away solely on the ‘agents service’ I doubt they would be impressed.Writing at month 3 they refused to take down the advertisement for the property we were buying, and refused a 2nd and 3rd viewing. They said ‘No, its not in our interest to it sell a 2nd time’. 1 week away from completing we were GAZUMPED. Stow Bros are awful and now even if they have the best property for £1 I still would not use them. Stow Brows plagued us for paperwork and yet our solicitor was still waiting for things from the Seller's side, one form which could have been filled out by the freeholder BEFORE the property even went on the market. Why did the agents not let their vendor's solicitors do their job? We felt badgered.Only because we loved that property, not that we can remember it having only seen it once 3 months ago, were we still willing to put up with the Stow Bros. Turns out we lost the house anyway.Buyer beware, Sellers be very aware, you could be losing sales.
5/5
TrustpilotSotiria is an asset to the company very…
Sotiria is an asset to the company very helpful .
1/5
TrustpilotDreadful for Tenants
Our experience of Stow Bros has been really disappointing. Prior to letting a property through them, we viewed and applied for various lettings only to receive no response (we were eventually told they receive a lot of applications so don't check them all).Having finally had an application accepted, we moved into a Property in relation to which we were told a number of improvements were being made by the Landlord prior to our moving-in, these improvements never happened and appeared to be something of a misrepresentation. We were then told some time after moving in that the Landlord wasn't paying them to manage the Property and so they were unable to help with the relatively large number of issues that we faced. Whilst this is perfectly understandable, it would have been nice to be informed of this prior to moving in. Throughout the tenancy we received communications and generic emails which showed the relevant agent(s) had little knowledge of how an AST works and/or just bumped us onto generic distribution lists.Following move out, Stow Bros have shown their colours by taking a very one-eyed, biased view to the move out Inventory (and issues which have plagued the Property from before we moved in).I'm sure Stow Bros are great if you are a Landlord, but I'd stay well away from Stow Bros properties as a prospective Tenant.
5/5
TrustpilotAshleigh was a great help
Ashleigh was a great help - thank you
5/5
TrustpilotGreat service!
Holly was fantastic! Really helpful, polite and helped us get our dream home!
4/5
TrustpilotSales progression
At the third time of trying, finally got the sale over the line. Stow Brothers did what they should do with regard to finding buyers and securing the best price. The sales progression system is not one that I generally like i.e. where the transaction is passed from the office to the backroom, regardless of agent. The manager Claudia D took over the case after my initial dissatisfaction and from then on, I received excellent service.
5/5
TrustpilotWe recently sold our flat with Stow…
We recently sold our flat with Stow Brothers in Walthamstow and couldn't recommend them highly enough! we were totally new to the process and they explained everything to us, and answered all our questions. Their communication throughout the selling process was great - extremely clear and diligent.Especially The Tiffany was very friendly and approachable, she kept us up to date at each stage of exchange and completion. Thank you very much!
5/5
TrustpilotAshleigh is a brilliant property…
Ashleigh is a brilliant property manager.
5/5
TrustpilotExcellent property management from Ellie
We’ve got Ellie Smith as our property manager and she is lovely! She has been incredibly responsive to any issues that prop up and gets things sorted ASAP. Thanks for everything you do!
5/5
TrustpilotPositive experience with Stow Brothers agent Ellie Smith
I’ve had a really positive experience with Ellie Smith as the real estate agent managing the flat I currently rent. She has been consistently professional, approachable, and responsive whenever I’ve needed assistance. Any questions or concerns I’ve raised have been handled quickly and efficiently, which makes a huge difference when renting.
5/5
TrustpilotHighly recommend
Me and my partner had been looking to rent for a couple of months and had viewed a lot of properties with Stow Brothers. Every encounter we had with a letting agent was pleasant, friendly and supportive which when renting in London, with all its competitive and outbidding was breath of fresh air. Me and my partner were actually hoping to secure a property with them - they were that lovely.We have been lucky to secure a property with them and in particular Imogen (letting progresser) is a credit to the company. She is attentive, communicative and so lovely. Being someone who is easily stressed, it was great to have her on side. I think I called her 3 times in one day! Highly recommend renting with Stow Brothers!
5/5
TrustpilotAlways responsive
Always responsive, great service, especially Dhurata, Anita, Sophie, and Geida
5/5
GoogleI have successfully purchased a property with Stow Brothers. I had the pleasure of working with Dan and Niall, they are both extremely friendly, helpful and response very quickly to email/phone call. Niall went above and beyond helping me during the buying process, he checks up on me and make sure that the paperwork moving accordingly. I had issue with my conveyancing solicitor not talking to the seller solicitor, Niall step in and help out a lot to make things move forward. Without Niall help I would not be able to finish buying this property. Massive thank you to Niall. I couldn't be happier with the service provided by Dan and Niall. I would recommend their services to anyone.
5/5
TrustpilotOutstanding Service, Highly Recommend Ryan Ndala and Stow Brothers
We would like to express our sincere thanks to Ryan Ndala for his outstanding professionalism and support in helping us let our property.
5/5
TrustpilotThe Stow Brothers are a credit to the industry!
Even though I was selling through another estate agent, it was taking a bit longer than I would have liked.Will Turner was excellent. He came around to do a valuation and offered great tips on how to market my property better. He agreed to go multi-agency and tomatch the other agents' fees.Whilst the other agency sold before the Stow Brothers ads had chance to go live, it is with a huge heartfelt THANK YOU! to Will who was very experienced, knowledgeable, genuine and a credit to the industry. Definitely list with the Stow Brothers!! Their ads - photos and copy are of the highest calibre and they are extremely helpful and pro-active.
5/5
TrustpilotA lot better than the usual estate agent experience
I recently did a purchase through them, and it was a lot better than the usual experience you get with estate agents in the UK. Found it really helpful that they had specialist sales progressors (rather than the marketing person taking you through the buying process), since they are quite different skillsets. (And thanks to my sales progressor Poppy for being really helpful throughout!)
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Tell us what you need and we'll put you in touch. Stow Brothers Investment and Development hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
