Story of Home London reviews

★★★★★ 5/5

Google

Story of home is certainly a very different agency. Our purchase was a proper rollercoaster but Stuart was there at every step. We were looking for a home for a very long time and wanted something really unique. Our family are beyond happy in our new home. Thank you Stuart for supporting throughout the process.

Post · 12 October 2024

★★★★★ 5/5

Google

Great working with Story of Home on our flat purchase. Sara was communicative, honest and proactive. Highly recommend!

Nimoy · 16 December 2025

★★★★★ 5/5

Google

I've spent an extended period of time (multiple years) home-hunting in London, and Mathew from Story of Home was by far the most knowledgeable and informative real estate agent I worked with (across three countries). Not only did he know every detail about the properties we saw together, but the reports he produced for me thereafter (without me requesting them), and the analytics included in them, were second-to-none. I really believe the reports produced by Mathew and Story of Home have all the information every potential buyer wants to have but cannot fine, and therefore does miracles towards putting a difficult decision (what home to purchase) in a broader market context. Mathew went above and beyond for me and differentiated himself way beyond the crowd, and for whatever real estate needs I have in London (and maybe beyond) in the future I will be returning to Mathew.

George · 24 August 2022

★★★★★ 5/5

Google

I could not recommend Story of Home more highly. I worked with Stuart who was unbelievably helpful, professional, quick and kind. As a first time home buyer, he guided me through the whole journey perfectly, gave me excellent advice, and helped me with absolutely everything that I needed. I had a lot of questions and Stuart, knowing everything about the development, patiently answered all of them. He is a fantastic communicator, incredibly easy to talk to, and would always pick up the phone or answer a text within minutes. He not only made the entire buying process stress free but enjoyable! Overall a 10/10 experience.

Dulcie · 24 August 2022

★★★★★ 5/5

Google

As an architect working in London, I’ve really valued Stuart’s input on a number of my clients’ properties. His local market knowledge is excellent, and he has a great eye for spotting a home’s potential, which has helped my clients make clearer, more confident decisions. Highly recommended.

Theo · 16 March 2026

★★★★★ 5/5

Google

Sara and Stuart from Story of Home were superb at selling our house. Experienced, smart, and calm under pressure, they work really well together and enabled us to get a great price for our house. They held our hand through each stage of the process from the amazing photo-shoot to the quick round of viewings to the tricky negotiations before we got it over the line. They completely understood what we wanted and supported us in getting it. We literally couldn't have done it without them. I'd wholeheartedly recommend.

Simon · 5 April 2025

★★★★★ 5/5

Google

Calm and professional, helpful throughout the process and there when needed, the team have been a joy to work with. Completions on time and no stress. Many thanks George

George · 16 April 2025

★★★★★ 5/5

Google

Stuart is an absolute STAR! I needed a direct opinion on this huge decision and his responsiveness along with friendly and professional nature allowed me to trust him 100% after only a short time. He clearly knows quality and value at all property levels and was very open and honest when he wasn't sure about something. I started to recommend Stuart just a short while after we met and he is now permanently on my "best of" list!PositiveResponsiveness, Quality, Professionalism

Tara · 24 August 2021

★★★★★ 5/5

Google

I’ve recently completed the sale of a property being sold by Story of Home. From the outset the communication from Stuart was constant and helpful. He worked hard to negotiate a deal that both myself and the vendor were happy with and, when potential issues arose, he was quick to suggest ways in which we could overcome them. A proper estate agency which actually works hard to get a sale through rather than just sitting back and waiting for it to happen, as so many do these days. From sale agreed to completion is less than 3 weeks; the fastest timescale in which I have ever purchased a property by a distance.

Stu · 24 August 2021

★★★★★ 5/5

Google

Stuart has been an incredible partner all the way through the buying process. Even though he worked for the sellers, he was generous with time for my questions, advice on the big and little things and always had guidance from the greater years of experience in the industry. Most of all, he is a lovely gentleman who really delivers on the mantra of the business: helping you buy a home, not just a house. Five stars!!!PositiveResponsiveness, Quality, Professionalism, Value

Alison · 24 August 2021

★★★★★ 5/5

Google

I was recommended Stuart by a friend, for the sale of my property and it’s the best decision I’ve ever made! Everything about the way he communicates, to how he manages client relationships is spot on and a refreshing experience after the usual agents who do not put that extra quality of service in. If you want to buy/sell your properly definitely check story of home out. Couldn’t recommend them enough 👍🏽PositiveResponsiveness, Quality, Professionalism, Value

Nadia · 24 August 2021

★★★★★ 5/5

Google

Sara was great. Friendly warm and welcoming as well as highly communicative and responsive making the whole process smooth and straightforward. Would highly recommend!

Dan · 15 March 2025

★★★★★ 5/5

Google

Story of Home is an exceptional agency, one that you encounter rarely in life. Unlike buying a pair of trainers, selling or purchasing a house can be stressful and exhausting. Our experience working with Stuart for the sale of our house was nothing short of great. These professionals don’t merely list your house and wait for inquiries; they actively support you, provide updates, and offer reassurance. The most challenging part of our journey was finding our next home after losing the one we had set our sights on. While typical agents might pressure you to make a decision, Story of Home took a different approach. They proactively reached out to all the residents in the neighborhood we were interested in, inviting them to consider selling their homes. It’s akin to selling a pair of trainers on eBay and having someone else search for the perfect replacement pair on your behalf. As someone who isn’t an agent but has worked with them in the past, I can confidently say that Story of Home provides a ***** service that goes above and beyond. Stuart and Matt exceeded our expectations, and their entire team deserves kudos for their outstanding work. Thank you!

Timothee · 12 October 2024

★★★★★ 5/5

Google

The team at Story of Home are a joy to work with. Having dealt with hundreds of Estate Agents over the years, it is refreshing to deal with a company that is progressive, organised, imaginative and above all an ethos of providing clients the very best service. The Estate Agency business has, in the 2020's become dominated by many vast corporate Agents. These Agents are mostly purely driven by fees and do not always have the best interest of the client at heart. If you are looking for a reliable, honest, pragmatic, personal, professional, imaginative and professional Estate Agent to work with then look no further than the team at Story of Home.

Paul · 12 October 2024

★★★★★ 5/5

Google

We have moved from Germany to London couple months ago and were very lucky to have found a flat via Story of Home. From Day 1 / viewing of the apartment, SoH has been incredibly transparent, honest, friendly and helpful in every matter. They do not act like your typical rental agency / property manager, but really try to achieve the best outcome for tenant and owner in a very efficient process. We are highly recommending SoH to everyone!

Robert · 12 October 2024

★★★★★ 5/5

Google

Stuart and Mathew were perfect for us. They genuinely understood our situation and desires and were able to provide the best solution in a swift fashion. We will use them again for sure as we found out that there is a huge difference in quality between London estate agents. We got an experience which was engaging and not just transactional. Use Story of Home with confidence!PositiveResponsiveness, Quality, Professionalism, Value

Alexander · 24 August 2021

★★★★★ 5/5

Google

Stuart and his team are professional, efficient and dedicated, making the whole house selling process much nicer

Stephanie · 24 February 2025

★★★★★ 5/5

Google

We are renting a property through Stuart at Story of Home. We had a few ‘teething issues’ with the property and he has been simply wonderful throughout. No whatsapp has ever been unanswered. He is thorough and professional and I would have no hesitation using him or his company again. I would think this is the best agency out there.

Katie · 16 April 2025

★★★★★ 5/5

Google

We are very grateful to have Sara’s help in analysing the property we really liked with objective judgment! Her insights were valuable in our decision-making process. And we are proceeding with a very tight timeline, we are thankful to have her help and facilitation throughout the process! ⭐️⭐️⭐️⭐️⭐️

Hiu · 10 August 2025

★★★★★ 5/5

Google

We rented our flat out with SoH and have only great things to say. The quality of the listing they created elevated our property and aided in SoH getting us a great monthly rental income. The service was human - not at all salesy - personal, replies were quick. They made the whole process seamless and made us feel like we and our flat mattered. Will use again and again.

Francesca · 12 October 2024

★★★★★ 5/5

Trustpilot

Five stars

Not sure it’s fair to publicly mark a business down to 3.7 simply because it doesn’t have enough reviews on a platform we haven’t signed up to.

Stuart · 21 August 2026

★★★★★ 5/5

Google

Incredibly happy with all aspects of dealing with Matthew and Stuart from Story of Home. They were professional, knowledgeable, responsive and a pleasure to deal with. The process whilst not straight forward through no fault of their own, was made straight forward by how they dealt with everything and made it easy for me. This experience was light years away from other experiences from larger estate agents and I would highly recommend them and will definitely continue to use them.

Michael · 12 October 2023

★★★★★ 5/5

Google

After a bad experience trying to sell our flat through one of the big estate agency chains, Story of Home was recommended to us by a friend. Our experience couldn’t have been more different; Stuart actually cared about our sale and knew the market and the business inside out. He was there at every step of the way through a fairly complicated sale. He gave excellent advice on everything, was quick to respond to any questions and was there for us whenever needed. We would not hesitate to recommend Story of Home, to anyone.

Joseph · 12 October 2023

★★★★★ 5/5

Google

Sara and Stuart, you were brilliant...it brings tears to my eyes thinking back at how supportive and kind and professional you were through the whole process...and it was a tricky one but thanks to you both you got us through it, thank u xxx

Rachel · 3 April 2025