Story of Home reviews

★★★★★ 5/5

Google

Highly recommend Story of Home as an agent! Communication is very prompt, and they are very professional and a pleasure to work with. Listing my flat was easy, and the viewings were handled with great professionalism. They secured one great buyer, who unfortunately fell through. Very shortly after they secured another buyer and we proceeded to exchange a few months later. A smooth and easy experience which was greatly appreciated as we were in a chain. Thank you Sara and Stuart!

Amélie · 16 December 2025

★★★★★ 5/5

Google

A great experience with the team in buying my place! Alex was able to assist with any queries and when tricky situations came up, went above and beyond to find solutions. Even after the sale completed, was kind enough to help with a question I had, would definitely recommend!

Jeremy · 26 March 2026

★★★★★ 5/5

Google

Was a real pleasure dealing with the team at Story of Home - not normally one of my favourite tasks moving home but Sara made the process just a little bit lighter with her knowledge, understanding and pro activeness throughout. A truly kindly, personable team that I would be, and have been, recommending to others. Not sure if you read these reviews guys, but THANK YOU! Hope you're all well. D x

Dougal · 24 June 2024

★★★★★ 5/5

Google

Stuart and Mathew are simply the best.Their approach to their work redefines the estate agent business.They are totally efficient, knowledgeable ,enthusiastic and aware of client needs.We had a particularly difficult sale due a neighbour who did everything to sabotage the said sale.Stuart and Mathew remained calm throughout the somewhat stressful process and encouraged both myself and my wife not to abandon hope.They are considerate and friendly and to have had them on board was simply amazing.We couldn't have done it without them.I can't praise or recommend them enough ......they are the best. Eva and Brian

Brian · 16 October 2025

★★★★★ 5/5

Google

Story of Home worked on behalf of the sellers. However, as the buyers, we were very impressed by their speed of service and general responsiveness to our queries (we dealt with Mathew in particular). They are a fresh company with a nice brand/market niche. More importantly, they have the professionalism, and friendliness, to match their high quality presentation. Their website is truly captivating with a beautiful collection of properties to dream over. Wether we are in the positions of buying or selling again in the future, we’d definitely stop by their agency. Thank you.

Khalifa · 28 September 2023

★★★★★ 5/5

Google

Story of Home, very professional outfit. The add prepared for my apartment was excelent (great pics) and the story of my apartment was personalized and gave a reader the feeling of the place and the area. The offer was procured quickly (just a few viewings). Stuart was a star. Without him and his involvement the deal would take ages but he was pushing my lawyers and others to deliver necessary documents. But what was the most important for me was that he cared, he kept me informed at all times about the progress and issues when they arose. I did not have to chase and he was always responsive and available. You can see that he cares about his clients and the business. It is not only money but it is also the pride that he takes from delivery of the best service. If I buy another place in the UK for myself or my son, I will certainly use him again.

Pawel · 24 August 2023

★★★★★ 5/5

Google

Stuart and Robert made the process of renting out my flat so smooth, quick, efficient and easy for me! With kindness and flexibility, they helped me through the process of valuation through to finding great tenants for my flat in an understandable and warm manner. Dealing with estate agents has previously always felt pushy and laborious but both Stuart and Robert continue to make me feel well taken care of and I hugely appreciate their expertise, communication and care. Thank you!

Ronan · 24 August 2023

★★★★★ 5/5

Google

Dealing with Stuart at Story Of Home Agency was incredible. I have rented and bought all over the world and never have I encountered someone as knowledgeable as him. Not only was he there every step of the way but from the first call right through me getting the keys, he was available 7 days a week. A big thank you to him and his team. As far as London real estate is concerned I would never use anyone else. Thank you again!

Brandon · 24 August 2023

★★★★★ 5/5

Google

Great working with Story of Home on our flat purchase. Sara was communicative, honest and proactive. Highly recommend!

Nimoy · 16 December 2025

★★★★★ 5/5

Google

I've spent an extended period of time (multiple years) home-hunting in London, and Mathew from Story of Home was by far the most knowledgeable and informative real estate agent I worked with (across three countries). Not only did he know every detail about the properties we saw together, but the reports he produced for me thereafter (without me requesting them), and the analytics included in them, were second-to-none. I really believe the reports produced by Mathew and Story of Home have all the information every potential buyer wants to have but cannot fine, and therefore does miracles towards putting a difficult decision (what home to purchase) in a broader market context. Mathew went above and beyond for me and differentiated himself way beyond the crowd, and for whatever real estate needs I have in London (and maybe beyond) in the future I will be returning to Mathew.

George · 24 August 2022

★★★★★ 5/5

Google

I could not recommend Story of Home more highly. I worked with Stuart who was unbelievably helpful, professional, quick and kind. As a first time home buyer, he guided me through the whole journey perfectly, gave me excellent advice, and helped me with absolutely everything that I needed. I had a lot of questions and Stuart, knowing everything about the development, patiently answered all of them. He is a fantastic communicator, incredibly easy to talk to, and would always pick up the phone or answer a text within minutes. He not only made the entire buying process stress free but enjoyable! Overall a 10/10 experience.

Dulcie · 24 August 2022

★★★★★ 5/5

Google

As an architect working in London, I’ve really valued Stuart’s input on a number of my clients’ properties. His local market knowledge is excellent, and he has a great eye for spotting a home’s potential, which has helped my clients make clearer, more confident decisions. Highly recommended.

Theo · 16 March 2026

★★★★★ 5/5

Google

Sara and Stuart from Story of Home were superb at selling our house. Experienced, smart, and calm under pressure, they work really well together and enabled us to get a great price for our house. They held our hand through each stage of the process from the amazing photo-shoot to the quick round of viewings to the tricky negotiations before we got it over the line. They completely understood what we wanted and supported us in getting it. We literally couldn't have done it without them. I'd wholeheartedly recommend.

Simon · 5 April 2025

★★★★★ 5/5

Google

Calm and professional, helpful throughout the process and there when needed, the team have been a joy to work with. Completions on time and no stress. Many thanks George

George · 16 April 2025

★★★★★ 5/5

Google

Stuart is an absolute STAR! I needed a direct opinion on this huge decision and his responsiveness along with friendly and professional nature allowed me to trust him 100% after only a short time. He clearly knows quality and value at all property levels and was very open and honest when he wasn't sure about something. I started to recommend Stuart just a short while after we met and he is now permanently on my "best of" list!PositiveResponsiveness, Quality, Professionalism

Tara · 24 August 2021

★★★★★ 5/5

Google

I’ve recently completed the sale of a property being sold by Story of Home. From the outset the communication from Stuart was constant and helpful. He worked hard to negotiate a deal that both myself and the vendor were happy with and, when potential issues arose, he was quick to suggest ways in which we could overcome them. A proper estate agency which actually works hard to get a sale through rather than just sitting back and waiting for it to happen, as so many do these days. From sale agreed to completion is less than 3 weeks; the fastest timescale in which I have ever purchased a property by a distance.

Stu · 24 August 2021

★★★★★ 5/5

Google

Stuart has been an incredible partner all the way through the buying process. Even though he worked for the sellers, he was generous with time for my questions, advice on the big and little things and always had guidance from the greater years of experience in the industry. Most of all, he is a lovely gentleman who really delivers on the mantra of the business: helping you buy a home, not just a house. Five stars!!!PositiveResponsiveness, Quality, Professionalism, Value

Alison · 24 August 2021

★★★★★ 5/5

Google

Story of home is certainly a very different agency. Our purchase was a proper rollercoaster but Stuart was there at every step. We were looking for a home for a very long time and wanted something really unique. Our family are beyond happy in our new home. Thank you Stuart for supporting throughout the process.

Post · 27 December 2023

★★★★★ 5/5

Google

I was recommended Stuart by a friend, for the sale of my property and it’s the best decision I’ve ever made! Everything about the way he communicates, to how he manages client relationships is spot on and a refreshing experience after the usual agents who do not put that extra quality of service in. If you want to buy/sell your properly definitely check story of home out. Couldn’t recommend them enough 👍🏽PositiveResponsiveness, Quality, Professionalism, Value

Nadia · 24 August 2021

★★★★★ 5/5

Google

Sara was great. Friendly warm and welcoming as well as highly communicative and responsive making the whole process smooth and straightforward. Would highly recommend!

Dan · 15 March 2025

★★★★★ 5/5

Google

Stuart and Mathew were perfect for us. They genuinely understood our situation and desires and were able to provide the best solution in a swift fashion. We will use them again for sure as we found out that there is a huge difference in quality between London estate agents. We got an experience which was engaging and not just transactional. Use Story of Home with confidence!PositiveResponsiveness, Quality, Professionalism, Value

Alexander · 24 August 2021

★★★★★ 5/5

Google

Stuart and his team are professional, efficient and dedicated, making the whole house selling process much nicer

Stephanie · 24 February 2025

★★★★★ 5/5

Google

We are renting a property through Stuart at Story of Home. We had a few ‘teething issues’ with the property and he has been simply wonderful throughout. No whatsapp has ever been unanswered. He is thorough and professional and I would have no hesitation using him or his company again. I would think this is the best agency out there.

Katie · 16 April 2025

★★★★★ 5/5

Google

We are very grateful to have Sara’s help in analysing the property we really liked with objective judgment! Her insights were valuable in our decision-making process. And we are proceeding with a very tight timeline, we are thankful to have her help and facilitation throughout the process! ⭐️⭐️⭐️⭐️⭐️

Hiu · 10 August 2025