Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe lowe Group are a great company and…
The lowe Group are a great company and are always happy to help when needed. I have been with lowe for 4 years now and never had an issue and if I did It was resolved quickly.
Thomas · 21 January 2026
Agent replied · 24 January 2026
Thank you so much for your kind words Thomas we’re so pleased to hear that you’ve had such a positive experience over the last few years and hope that this continues for the duration of your time with us. Your feedback means a lot to our team, we hugely appreciate your continued support.
★★★★★ 5/5
TrustpilotWorking with The Lowe Group
We have worked with The Lowe Group for the past number of years and have always found their team to be professional, responsive and efficient. Their attention to detail makes our job as a contractor much easier and working together, contributes to the success of the relationship. We would have no hesitation recommending The Lowe Group to anyone that requires property management services.
Flame · 1 April 2025
Agent replied · 31 May 2026
Thank you so much for the lovely review! We have really loved working with all your team - thank you very much for always doing such a professional and effective job. Looking forward to continuing to work with you all in the future.
★★★★★ 5/5
TrustpilotMoving between Lowe properties is…
Moving between Lowe properties is seamless. There's always a variety of properties ready to move into when a client takes back a property.
Does what it says on the tin.
Customer · 21 January 2026
Agent replied · 25 February 2026
Thank you so much for your kind words. We really appreciate you taking the time to share your experience and being part of the LOWE community. 💛
★★★★★ 4/5
TrustpilotLowe
Everything runs pretty smooth, communications are quick
Daniel · 30 June 2026
Agent replied · 24 September 2026
Thank you for your review!
We're really pleased to hear that things have been running smoothly and that you've found our communication to be quick and responsive. We know how important good communication is, so it's great to hear that this has been your experience.
Thanks again for taking the time to leave a review, and we hope you continue to enjoy your time with Lowe.
★★★★★ 5/5
TrustpilotRecommended!
LOWE have been great from start to finish.
Jade looked after me and made the process super smooth.
Highly recommended!
Luke · 10 March 2026
Agent replied · 31 May 2026
So pleased you have had a great experience! We will make sure to pass on your kind words to Jade ❤️
★★★★★ 4/5
Trustpilot"I feel very lucky to be a licensee…
"I feel very lucky to be a licensee with Lowe Group, residing in a well-maintained and cost-effective property. They truly prioritize their tenants' comfort, always striving to respond promptly to any maintenance issues or other concerns that arise. Their professionalism and efficiency make for a hassle-free living experience. Highly recommend!"
Amy · 18 March 2025
Agent replied · 31 May 2026
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your home and that our team's efforts are making a positive impact. If you ever need anything, don’t hesitate to reach out - we’re always here to help!
★★★★★ 5/5
TrustpilotBest guardianship company out there.
Max · 11 March 2026
Agent replied · 31 May 2026
We're so pleased you think so - thank you Max!!
★★★★★ 5/5
TrustpilotLived with Lowe back in 2022
Lived with Lowe back in 2022, was an overall positive experience. Was moved in quickly and was easy to leave when I needed to move on. Couldn’t recommend enough
William · 18 May 2025
Agent replied · 24 January 2026
Thanks so much for your kind words! We're glad to hear you had a smooth move-in and move-out experience. Really appreciate the recommendation!
★★★★★ 5/5
TrustpilotOverall positive experience
I've been a property guardian with Lowe for almost two years. My overall experience with them was positive: Whenever we had a maintenance issue, someone came to deal with it in a reasonable timeframe.
Roberto · 16 March 2025
Agent replied · 31 May 2026
Thanks so much for your feedback! We’re really glad to hear you had a positive experience with us and that our team was able to support you, especially when it came to maintenance and sorting out any issues. We always want our guardians to feel looked after, so it’s great to know that came across. Really appreciate the recommendation!
★★★★★ 5/5
TrustpilotTaylor, Adam and Lindey are really pleasant!
Taylor, Adam and Lindey are really pleasant LOWE workers. I've been with LOWE for the last 2.5 years, and it's a great guardianship company.
Kamil · 5 June 2025
Agent replied · 25 August 2025
Thank you so much for your kind words and for being a valued part of the LOWE community for the past 2.5 years! We're thrilled to hear you've had such a positive experience and we'll pass on your lovely feedback on to Taylor, Adam and Lindy - they’ll be delighted. We're proud to have guardians like you who help make our spaces thrive.
Thanks again for your continued support!
★★★★★ 1/5
TrustpilotThe Lowe down.
Under their neat and bubbly veneer, Lowe employ a number of dubious practices that effect the wellbeing of people living in their guardianships. Ultimately, they are very much working for the property owner, and often working against the guardians. - They are unapologetically intrusive, conducting frequent inspections of your room and your space. They'll traipse about your room, (obviously without wiping or taking off their shoes), and photograph everything. You'll catch them preparing their lunch in your space; urinating with the door open. - They advertise rooms knowing full well that they are soon to lose a property. I've seen poor souls move into rooms - some that were previously store rooms - only to be given their 28 days' notice within days of moving in. I myself have turned away a number of people whom Lowe had invited to view a room, because we were all soon to be evicted. (If you are desperate enough to go with Lowe, do your due diligence on a place: sale history; length of time its been a guardianship; if it's council owned read the minutes)- When a building is coming to an end, they introduce a fascinating side-hustle: an appointment with one of their "moveologists". Great, you think, they're going to find me another room somewhere. Nope, it's just someone trying to sell you a premium man-and-van removal service.- Returning deposits is a nightmare. My god, they will try to find the pettiest thing to deduct you for. - Repairs will be done reluctantly, if at all. I moved into a room a week after it had been vacated. All the windows were open, the hinges broken, and the lights had been left on, meaning we had to first remove all the bugs, and withhold our moving in date until they'd fixed the windows. - The CEO has snooped into competitor guardianships incognito, to build a case to the property owner to switch to Lowe and evict the current guardians. Not exactly trustworthy behaviour. What Lowe does well is foster a strong feeling of community within the guardianship, because everyone who lives under their management finds they have a common enemy.
Tsoe · 5 April 2024
★★★★★ 1/5
TrustpilotNever Again With TheLoweGroupLTD
Nice website, slick salesman & poor customer service. Quick to get you to move into a vacant office space (minus telling you that the locals like to urinate & defecate outside one of their properties) & when there's a mis-communication that ends up costing the licensee (thats what you are) merely offer pittance back & will evict you for as per the agreement ASAP. Avoid & find the ability to place a roof over your head elsewhere.
The · 4 May 2024
★★★★★ 5/5
TrustpilotGreat to work with
We work closely with Lowe Guardians at many of their properties on an ongoing basis and find them helpful, efficient and professional.
Manorside · 1 April 2025
Agent replied · 31 May 2026
Thank you so much for your kind words! It's always a pleasure working with you and we're so glad to hear you've had a positive experience with our team. We really value the ongoing relationship and look forward to continuing to work closely together across our properties. Thanks again for the lovely feedback!
★★★★★ 5/5
TrustpilotI was lucky to live as a licensee under…
I was lucky to live as a licensee under Lowe; I stayed with them for two years.
Tomas · 19 April 2025
Agent replied · 31 May 2026
Thank you so much for your kind words! We’re really glad we could be part of your journey in London and help make the transition a little easier. It’s great to hear you had a positive experience over your two years with us and we appreciate your recognition of our efforts to resolve any issues quickly.
We’d absolutely love to welcome you back if you return to London, you’ll always be part of the LOWE community! 💙
★★★★★ 5/5
Trustpilotnew to LOWE
I've just moved into a LOWE guardianship and I'm loving it so far! It's a really friendly, creative space and the LOWE team have been great at welcoming us all in.
EM · 23 September 2025
★★★★★ 5/5
TrustpilotLowe make life affordable and offer freedom
Lowe make life affordable and offer freedom from being caught out. You are responsible and work together to build a community in the area it works. Would recommend living as a guardian in a LOWE property
JoJo · 18 July 2025
★★★★★ 5/5
Trustpilot5 great years (and counting) as a guardian
I have been a Lowe guardian for 5 years and count myself lucky to have secured a fantastic living space in London. They have been terrific from day one - responsive & reactive.
SB · 18 July 2025
★★★★★ 5/5
TrustpilotFantastic service would highly…
Fantastic service would highly recommend.
Tom · 18 May 2025
Agent replied · 24 January 2026
Thanks so much! We’re really glad you had a great experience and appreciate the recommendation.
★★★★★ 5/5
TrustpilotI just started being a guardian with…
I just started being a guardian with LOWE and so far everything is going very well. Good communication and fast processes.
Oleksandr · 19 August 2025
★★★★★ 3/5
TrustpilotIt’s just a very basic accommodation…
It’s just a very basic accommodation facility ideally suitable for single occupancy with basic shared facilities within affordable budget
NT · 18 July 2025
★★★★★ 5/5
TrustpilotVery Satisfactory
LOWE always seem to fix & address any issues within a reasonable time frame especially compared to private landlords.
Stephen · 18 July 2025
★★★★★ 5/5
TrustpilotFriendly staff
I lived with lowe for 7 months. Got to live pretty central for great rent and shared the building with nice people. The staff were always really friendly and helpful with maintenance issues!
Katie · 17 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
