SHIDAI PROPERTY MANAGEMENT London reviews

Thanks so much for taking the time to leave this review, Kai. We’re really pleased to hear you had a positive experience with Jade and Adam, and that they were able to work through everything with you and get it sorted. We always aim to be fair, understanding, and solution-focused, so it means a lot to know that came across. Thank you again for your kind words, we really appreciate your support. The LOWE Team

Thank you so much for taking the time to leave such a thoughtful review. We are so pleased that you had a good experience and we'll always be here for you anytime you need us in the future!

Hi Nikhil, Thank you so much for your kind words! We’re thrilled to hear that we could make your move as smooth as possible. It’s great to know you’re settling in well and enjoying the facilities and community on your floor. We take pride in selecting guardians carefully to create a safe and welcoming environment, and we’re glad that’s reflected in your experience. We really appreciate your recommendation and look forward to continuing to support you during your stay.

Thank you so much for this, it really made our day! So lovely to hear Freddie, Adam and Vickie have looked after you well, we'll pass on your kind words to them. Thanks for being part of the LOWE community!

Thanks so much for the lovely review Craig! Really glad to hear you’ve had a good experience and that the team have been helpful. I’ll make sure Mark and Darius see your shoutout - they’ll really appreciate it. And great to hear you’re loving the new kitchen at Coitbury House - it’s definitely a good upgrade! Thanks again for taking the time to share this.

Thanks so much for your kind review! We’re really pleased to hear you’ve had a positive experience with Lowe and that you’ve found the property secure, clean, and affordable. It’s also great to know the communication has been strong and that you’re enjoying the community in the building - we love hearing that. Thanks again for taking the time to share your feedback, and please don’t hesitate to reach out if you ever need anything.

We had an amazing time working with you! Hope you are loving being back in NZ & Australia in time and we cannot wait to see Honey Bun Bake Co take over the world!!

Thank you for the great feedback! It was a pleasure working with you and getting to know your property. We’re so glad you found the process easy and efficient and really appreciate your recommendation.

Thank you so much for taking the time to leave such kind feedback. It’s really great to hear that you had a positive experience living with Lowe and that you felt supported throughout your time with us. Creating safe, well-managed spaces and making sure our guardians feel looked after is something we care deeply about, so it means a lot to hear this reflected in your experience. We really appreciate your trust in us, and on behalf of the whole team, thank you for being part of the Lowe community.

We’re so glad to hear you had such a positive experience with us and absolutely love for you to return to a Lowe guardianship when you’re back in London. Thank you so much for your kind words and for the lovely card and biscuits! Hope you have a safe journey back to Australia. Take care 💛

Thank you so much for the kind feedback and for putting your trust in us for so long! We’re really glad you’ve felt supported and at home and that the spaces and community made such a positive impact. It means a lot to know those connections have lasted beyond the buildings themselves. Thanks for being part of the LOWE community 💛

Thank you so much for your kind words, they really means a lot to us. We're so glad to hear that Taylor was able to support you in such a thoughtful and understanding way. Moving can be overwhelming at the best of times, so we're especially happy she could help make things smoother and less stressful for you. She's a star and we'll make sure she sees your lovely feedback! We're really grateful you've chosen to be part of the LOWE community over the years, it's always a pleasure having you with us 💙

Thank you so much for your kind words. We have passed your feedback along to Harry and Freddie. We are delighted that you experienced a smooth move-in process and hope you love living in your new flat!

Thank you so much for taking the time to share this Andy, it really means a lot to us. We’re so glad to hear you’re happy in your new home and that the team has been kind and helpful along the way 💛 We know property guardianship can come with some preconceived ideas, so it’s especially rewarding to hear that your experience has been a positive one. Our aim is always to do things transparently, responsibly and with people at the heart of every decision, so hearing that reflected back is huge for us. Welcome to the LOWE community and thanks again for trusting us. We’re really pleased to have you with us.

Wow, thank you so much for such a thoughtful and heartfelt review! We're genuinely touched by your kind words and so happy to hear that you've had such a positive experience over the past five years. It means a lot to us that you've found not only a more affordable way to live in London but also a real sense of community and independence, that’s exactly what we aim to provide. A big shoutout to Teresa, Katie, Jerome, Lauren, Isaac, and Grace, we’re so proud to have them on the team and we’ll make sure your lovely feedback reaches them. It’s great to know the reporting app and communication have made things smooth and stress-free for you. Thank you again for being such a fantastic part of the LOWE community, here’s to many more happy years ahead in your little haven! ✨

Thanks so much for taking the time to leave this review - we really appreciate it. You’re completely right that property can be complicated at times and little snags do happen, so it means a lot to hear that you felt supported throughout. That’s always what we aim for. Really glad you’ve had a great experience, and thanks again for your kind words!

Thank you so much for your kind words Thomas we’re so pleased to hear that you’ve had such a positive experience over the last few years and hope that this continues for the duration of your time with us. Your feedback means a lot to our team, we hugely appreciate your continued support.

Hi, Adam here, I’m the Head of Customer at Lowe. I’m very sorry to read this and to hear that you’ve had such a negative experience with us. We take feedback like this seriously, particularly where concerns have been raised around maintenance, safety, and the way you feel you were supported by our team. I’m disappointed to hear that this was your experience. While I can’t comment on all of the details raised publicly, I do want to clarify that Lowe does not knowingly place guardians in unsafe accommodation, and some of the points mentioned here do not reflect our housing standards or operating policies. That said, we recognise that issues can arise in the buildings we manage, and when they do, our responsibility is to respond appropriately and resolve them as quickly as possible. From what you’ve described, it sounds like you feel we fell short of that expectation, and I’m sorry for that. I’d really welcome the opportunity to speak with you directly so I can better understand what happened and review the concerns you’ve raised. Please feel free to contact me directly on 07946 925411 if you’re open to having a conversation. Adam

Thank you so much for your lovely review! We’re really pleased to hear that Freddie was able to answer all your questions and make the process feel smooth and comfortable. We’ll be sure to pass your kind words on to Freddie! Thanks again for recommending us, and we hope you’re settling in well! 😊

Thank you so much for the lovely review! We have really loved working with all your team - thank you very much for always doing such a professional and effective job. Looking forward to continuing to work with you all in the future.

Hi Sandip, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience at Telford Road didn’t meet your expectations. Our aim is for every guardian to feel supported and listened to, and we regret that this wasn’t your experience. We’ve reviewed your concerns carefully against our records to understand what happened. Regarding your radiator, a maintenance ticket was raised on the 24th November. Our team arranged for an engineer to attend within a few days but the visit had to be postponed due to your Covid isolation period. The engineer confirmed on the 3rd December that the radiator had been fixed. Do note that the rooms at Telford Road (a former school) do not feature hot water in the rooms themselves, so the sink is working as intended. You are absolutely right that couples are not permitted to live together under our licence agreements at Telford Road. It’s very important that this rule is followed and we’d be grateful if you could let us know privately (info@thelowegroupltd.com) which rooms you believe contained couples so we can follow up and take appropriate action. This would be treated as a serious breach of our licence agreement. We acknowledge that there is a balance to strike between creating a sense of home in the communal areas and adhering to strict fire and building safety standards. Our priority is always to ensure everyone’s safety but we appreciate that the rules can sometimes feel inconsistent or change unexpectedly and we are working to improve this. Fire regulations have become significantly tighter since the tragic Grenfell fire, particularly for Houses of Multiple Occupation like Telford Road and as such we are continually reviewing how we can make communal areas feel welcoming while keeping all our guardians safe. The blocked sink in the kitchen was reported by several guardians around 25 February and resolved on 11 March, a longer timeframe than we would have liked and we apologise for that delay. We also recognise that having only two washing machines for a large property can be challenging and we’re reviewing ways to improve shared facilities. We couldn’t find any record of reports relating to the window or black mould but we take these issues extremely seriously. If you’re comfortable sharing further details, please contact us at info@thelowegroupltd.com so we can investigate thoroughly. We’re sorry that your experience left you feeling unsupported. We’re always striving to do better and truly appreciate your feedback, it helps us improve the guardian experience across all our properties. Best wishes, The LOWE Team

Thank you so much for taking the time to write such a thoughtful review, it really means a lot to the whole team! We’re so pleased to hear that your experience becoming guardians has been smooth and that you’re enjoying the space and the community around you. Creating homes that feel inspiring, supportive and a little different from the traditional London rental experience is exactly what we aim for, so it’s wonderful to hear it’s been the happiest living situation you’ve had in London. I’ll be sure to pass your kind words on to Poppy, Isaac, Adam, Harry, Teresa and the rest of the team, they’ll really appreciate your kind words. Thanks again for trusting us with your home, and welcome to the Lowe community. ✨

Thank you for your review! We're really pleased to hear that things have been running smoothly and that you've found our communication to be quick and responsive. We know how important good communication is, so it's great to hear that this has been your experience. Thanks again for taking the time to leave a review, and we hope you continue to enjoy your time with Lowe.