Trusted Agent profile · London
★★★★★
1,798 reviews across 2 platforms
Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Part of Savills, see every office.
Savills's office in London, at Finsbury Circus House, is rated 4.1 out of 5 across 1,798 reviews on two platforms, including 23 Google reviews rated 4.1.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSophia was excellent from start to…
Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.
I am so appreciative of your kind words! Thank you for taking the time to leave a review.Regards,Sophia and
5/5
TrustpilotThank you Jess Exley for everything to…
Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)
Thanks so much, Ryan, I really appreciate your lovely review. Let us know if you need anything else, we'll be happy to help.Regards,Jess
1/5
TrustpilotSavilles+Rechy beggars even tho flat in trust dispute+Rechy 'attorney' fraud/theif so rascist Nationwide refusing to let us have r money
Savilles,McIntyres+Rechy May sending begging letters to us to move flat out of Savilles,shall to gladly but flat not our is it?!! We have no reason to pay- In trust dispute with James McIntyre of Sorn Castle,Rechy May of Eachwick Hall and Fergus 3 Cuddy lane Morningside,and their rrpective partners bullying us causing hospitalisation of my darling husband for the last five yrs who had been mistreated in several hospitals but the McIntyre/Mays don't want him discharged just interested in our money,they were trying to wreck our happy marriage fir the last ten yesrs!They lying saying flat is ours/Gavin'sbut then return the title deeds,they are dealing with MMS/Denton's,Jackie McLaren the+Andrew Biggqart,just ripping us off and begging for miret,Gavin and I don't think so,that is racial hatasdnent.When they tried to get us divorce they realise sedbits OUR flat,mine and Gavin's,so they thought they could continue the abuse in private getting the police and NHS involved then btibing them w our money then Rechy lying to Gavin wg n he's had enough of her crocodile tears saying he owes her money when she been stealing from his 'trust fund's, abd calling the plc on me for no reason,lying to them,taking money from out private account,blocking private accounts,his brother were saying to him they wanted me to die! We had moved to Canada yes ago but these abusive ppl got us returned-they cant keep it private in the hospitals/plc sny longer! we were sent the accounts years ago now they refusing to send us trust deeds info which we is required and also Ewan and Rechy sat up an Scots OPG guardianship behind my back,onlt for 'incapacitated' but Dr Reid ha had 'capacity' for divorce process and then the Scottish courts begging 16,000 or something Rechy said she's pay it because she it was her 'divorce' not ours,hate these junkie alcoholic money orientated uncultured manipulative time waster bores.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotKaren was truly amazing and a breath of…
Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you
5/5
TrustpilotI sold my apartment in Montagu Square…
I sold my apartment in Montagu Square W1 through Savills (Marlebone) and specifically through their negotiator Tom Watts who was superb. I could not have asked for a more professional, more thorough, service. He was the key to securing the sale, totally focused on getting the job done, ensuring that both sets of solicitors and the buyer, as well as me, were kept in the loop throughout the process. He was a delight to work with. Kindest regards, Michael Harrison
Hi Michael , thank you for taking the time to review your experience at Savills Marylebone and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to welcoming you back very soon.
4/5
TrustpilotExceptional property manager Lauren ✨
I can’t praise the property manager Lauren Sullivan enough for the incredible job she’s doing. She is not just helpful; she is proactive, friendly and efficient. She handles tenants concerns with such speed and precision that it leave me as a tenant feeling genuinely cared for! What stands out the most is her remarkable ability to bridge the communication between us, the tenant and the landlord. Any concerns or requests are conveyed promptly, creating a smooth and responsive environment for everyone involved. She really goes beyond the standard expectations from the experience I had with other agencies before. She is A starThank you so much Lauren :)
5/5
TrustpilotSavills did a phenomenal job
Savills did a phenomenal job selling our gorgeous garden apartment. They really succeeded where others could not, using creativity and technology to ensure we put our best foot forward. Professional, attentive, smart, and everything else you could ask for from an agent, Claire, Kitty and their team delivered a great result. We wish them the best of luck as they grow Savills Mayfair from strength to strength.
Dear DanielThank you for your kind words and for taking the time to post a review. Kitty and I are delighted to have achieved the successful sale for you and we are delighted you were happy with our service. We hope to have the opportunity to work with you again in the future. Kind regardsClaire and Kitty
1/5
TrustpilotDoes not care about tenant's right at all
Not a nice experience renting from Savills branch close to bishop park at all. First of all no one explains their renting procedure to us at the beginning so we assumed it is the same with other agencies. Turned out it is not. Payment before contract seems to be the norm around there. They pushed us paying deposit and refused to explain what the deposit is for and how it works. a few days after us paying they sent us all the documents explaing what this deposit is for and it is none refundable. Then further down they played the same trick again telling us we have to pay the full down payment without a contract signed between landlord and us. Then after payment they didn't bother to tell us anything about moving in process. We had to chase them what time and where we can collect keys then they said Landlord already booked 9:30am on the day. Apparently they thought there is no point asking us if that is a good time and just decided on their own and didn't even bother to tell us the time if we didn't ask.
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
1/5
TrustpilotUnless you have a property worth a…
Unless you have a property worth a million plus honestly don't bother. Stuck up and made me feel ashamed about my property and where I lived. I was left feeling like I made the biggest mistake buying my home but got other estate agents involved and their mindset and presentations were 100% better. Savills are the biggest time wasters
Thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotI had the best experience with Tessa…
I had the best experience with Tessa from Savills selling our flat in Battersea. She did such a fantastic job over a short period of time. Tessa was helpful, prompt, amazing at communication, and going above and beyond. Highly recommend :)
1/5
TrustpilotThey make money out of everything!
They made a large deduction from my deposit at the end of tenancy. I was a very considerate tenant and left the property in a good condition. I paid a cleaner who cleaned the property to reasonable standard. But they insisted that it needed thorough professional cleaning again and their cleaners charge extortionately! No consideration in lowering the deductions. Surely their so called independent check out agents have a commission in it. This agency charges a lot on move-in and then deducts from your deposit when you move out! Utter shame and a big dissappointment!
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
5/5
TrustpilotExcellent service
The team at Savills provided an excellent service. Beverley kept us informed at all times. She was always available to help with our queries and concerns.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent service from the property…
Excellent service from the property management team over the last 4 years. Prompt, professional and attentive. Just about to embark on a new let on my apartment, again through Savills.
I am very grateful for this lovely feedback. I know that selling a home can be very stressful so I am glad to have been able to help you through the process. Please feel free to reach out with any further questions.Regards,Emma
5/5
TrustpilotAliya has been great to work with…
Aliya has been great to work with managing my property, any problems they communicate well. It’s peace of mind, knowing my properties and safe hands. They found me great tenants.
5/5
TrustpilotExcellent service from Savills.
Excellent service from Savills.Particular thanks to Chris Ashman-Adams for his tenacity and patience dealing with a difficult buyer and solicitor related conveyancing problems and delays.
Thank you, David, it was my pleasure and we were very happy to help.Regards,Chris
5/5
TrustpilotAdel Viragh-Zsupan
I believe Adel Viragh-Zsupan deserves recognition for going above and beyond what I could expect during my tenancy with savills. She has always came across to be both professional whilst also being warm and friendly. Adel Viragh-Zsupan always makes you feel that any inquiry is a priority to her and is dealt with quickly and competently. She is a credit to Savills and I would continue to recommend Savills based off my interactions with her.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotWe rented a flat in Leeds from Savills…never again.
We rented a flat in Leeds from Savills for about 14 months, when we asked to leave the flat before the end of our second term, they tried to convince us that, the break clause was not part of the extension of our first contract (it was) then after we moved out we did not recieve our deposit back in 15! working days, the standard is 7, we had to ask for it several times via email from our previous letting agent. We asked them if they could put us in contact with someone from London cause we were planning to move there, they gave us a guys number called Don, he said he has nothing for our budget and if he has he is gonna contact us, we checked online there were loads of flats furnished for £400 a week, he just tried to get rid of us.Poor customer service, b******t people.
Hi Marco, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotStay away from them!
Savills is the most useless agency in London. Last year they rented me a house that apparently seemed decent, had just been painted! After about a month, mold began to appear everywhere, food, furniture and clothes all thrown away! It was useless to contact them repeatedly, despite the health problems we had caused by mold. They accused us of the appearance of the same. A few months later we realized that there was a mouse at home, then there was an invasion of rats that walked under the floor, pierced the walls, furniture and floor. we did not have peace for a year and did not allow us to leave the house before the end of the contract. we been in touch with them thousands of time but with 0 reply. At the end of the contract, around £ 100 for dust was removed. They make you lose money, time and health. I do not understand how they are still open! This agency sucks, Stay away seriously!
Hi Daniela, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotI highly recommend Savills for your sale …
I cannot recommend Caroline Kennaway and the nightingale team highly enough. They were straightforward, pragmatic and reassuringly hand held us through the entire sale - even when things got challenging with lawyers. Wouldn’t think twice about using them again!
5/5
TrustpilotI had a great experience with Aliya
I had a great experience with Aliya, Savills Upper street, who was in charge of maintenance and coordination during our tenancy. Aliya was very responsive and did a great job in coordinating the relationship between us and the landlord.
5/5
TrustpilotSavills team - Great customer service
Although the whole team is very responsive and helpful, Sam Ing goes above and beyond. He acts quickly with genuine care to sort out any issues that arise with our rental property. Daisy Mills has also been very supportive and responsive by providing last minute confirmation of tenancy documentation, whenever I requested. Thank you to you both for making our rental experience enjoyable.
Thank you so much for your kind words, and we are very pleased to work with you. Anything you need just let us know, we'll be happy to help.Regards,Sam, Daisy & Savills team
2/5
TrustpilotVery disappointing service from Savills Corbridge Branch.
Very disappointing service from the Corbridge branch. The contact each time to our point of contact was frosty. The singular most difficult aspect for us when we were trying to rent a property miles from where we live miles away was the reliance on the agent to communicate every nut and bolt before we made the decision to come 380 miles to view properties. My husband couldn’t come owing to work commitments-but this was NEVER relayed to us-and then I was told that it was a legal requirement. As it stands we have now rented a lovely property without this being an issue. We are old hands at renting from the perspective of being both landlord and tenant this has never been an issue. Whatever -we could have both come a bit later together but this was NOT communicated to us. It cost me 2 days of driving from Portsmouth (around 800 miles) and two nights in a hotel (£140.00). Frankly this is not acceptable or a good advert for your agency at all-and we would not recommend this branch for anyone else hoping for a positive experience with Savills, Corbridge.
Hi Amanda, we're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotHarriet in Savilles is an extremely…
Harriet in Savilles is an extremely professional and helpful agent. She was always approachable with a kind polite manner. I definitely would use Savills and Harriet when it comes to selling our house.
5/5
TrustpilotSavills undertook to market our…
Savills undertook to market our property, we could not have been more delighted with the service they provided. From the outset with Amy Hart then after with Sarah Jane Bingham- Chick they were at all times highly professional in guiding us through the process as well as being very understanding as it was a bereavement sale. We could not have wished for better and would highly recommend Savills.
Thank you for your lovely feedback. We know that selling a home after a bereavement can be very difficult, so we are glad to have been able to make the process that bit smoother.Regards,Sarah-Jane and Amy
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Tell us what you need and we'll put you in touch. Savills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
