Trusted Agent profile · London
★★★★★
1,798 reviews across 2 platforms
Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Part of Savills, see every office.
Savills's office in London, at Finsbury Circus House, is rated 4.1 out of 5 across 1,798 reviews on two platforms, including 23 Google reviews rated 4.1.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are currently renting a flat managed…
We are currently renting a flat managed by Savills, and our property manager, Angus, has been very helpful throughout the tenancy. He is responsive, solution-oriented, and usually gets back to us promptly. We are very pleased with the support Angus has provided as our property manager.
5/5
TrustpilotA seamless, friendly, professional service
Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
1/5
TrustpilotDont trust these guys they will lie to…
Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence
We are very to sorry hear this, if you'd like please email further details and your contact information to socialmedia@savills.com so we can investigate.
1/5
TrustpilotAbsolutely ‘don’t give a dam’ attitude’…
Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotMost professional and supportive!
John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!
Thank you, it was our pleasure, Noura. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,John
1/5
TrustpilotDisgraceful
The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help
We are very sorry to hear about your experience, if you'd like could you email further information and your contact details to socialmedia@savills.com so we can investigate?
5/5
TrustpilotVery supportive property manager
Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.
Thank you for your kind feedback. I am glad to have been able to assist you. Please feel free to get in touch if there is anything else I can help with.Regards, Rebecca
5/5
TrustpilotIt was a pleasure working with Chris
It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.
Thank you, Razvan, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotIt was a long process selling the flat…
It was a long process selling the flat but it worked out well in the end. Thanks Sholto.
2/5
TrustpilotPompous clowns
Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.
We are sorry to hear of your experience, we pride ourselves on good customer service and would like to find out more about this. If you'd like, please email the details of the office you dealt with so we can investigate. Email is socialmedia@savills.com.
1/5
TrustpilotPlease don’t use this company
Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!
We are sorry to hear this, if you like could you email us further details and the office/contact you were dealing with we can investigate this. Email: socialmedia@savills.com
5/5
TrustpilotRyan
Ryan was so helpful, very professional and had excellent communication with us throughout this process!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Ryan
5/5
TrustpilotGreat experience with Oliver
I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.
5/5
TrustpilotProfessional team offering a personal service throughout the purchase process.
The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.
5/5
TrustpilotI’m incredibly pleased with the service…
I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!
1/5
TrustpilotSavills have been our letting agents…
Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!
Thank you for your feedback. We take it very seriously so could I ask you to get in touch so that we can discuss your concerns in full? Please email us at socialmedia@savills.com.
1/5
TrustpilotAbsolutely appalling sale experience
Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotByeways - Thorpe-le-Soken
We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotI have recently rented a property…
I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!
Hi Edward, I am so pleased everything worked out for you. If you need anything further please do not hesitate to contact me.Regards,Zoe
5/5
TrustpilotTerence is a great property manager
Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.
We really appreciate the feedback, thanks for the review, Max. Wishing you all the best.Regards,Terry
5/5
TrustpilotGood Experience …
Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Will
5/5
TrustpilotExperiencing Savills - the tenant's perspective.
As a potential tenant relocating from Denmark, and having not been a tenant since University days, I was walked through the process by the Savills team, who were prompt in their responses, knowledgeable &, even though they represent their client, consistently helpful.From start to finish, the exercise took only 10 days and was surprisingly uncomplicated. Since we moved into the rented property, the Savills team have followed through by offering the right kind of support by answering our odd query with their customary speed. If I was the landlord, I'd be delighted by their efforts. The only negative element was the efforts of of the third party specialist dealing with the inventory & key handover. When I raised the matter, Savills acted promptly and were on site quickly to correct the failed handover process.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
2/5
TrustpilotWe brought our house with them but I…
We brought our house with them but I would never ever sell a house with them
1/5
TrustpilotNever use Savills as Commercial Agent
Savills as a Commercial Management Agent: We have found their staff to be unhelpful and arrogant. No invoice is paid unless chased multiple times. Every invoice is paid late - often months late, and they have a series of excuses that are recycled each time. In 20 years of working in the Commercial Property business, I've never experienced a supplier, client or agent as obstructive as Savills. Avoid at all costs unless you want to repeatedly anger your tenants, suppliers and yourself.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please get in touch by email with additional details. Our email address is socialmedia@savills.com.
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