Trusted Agent profile · London
★★★★★
1,798 reviews across 2 platforms
Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Part of Savills, see every office.
Savills's office in London, at Finsbury Circus House, is rated 4.1 out of 5 across 1,798 reviews on two platforms, including 23 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Savills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNew flat rental
Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.
Thank you for taking the time to leave this lovely review. I am very glad to have been able to help you find a new home and I look forward to working with you again in the future.Regards,Felix
5/5
TrustpilotSavills London
I've had excellent recent experiences with Angus Wong at Savills in London. He's the most responsive property manager I've dealt with, and is always prompt & efficient in getting things done. Highly recommend.
Thank you so much for your review, Owen. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotBONE IDLE!!
They had two flats to sell, My nearest branch refused the business - too rural they said, but the next branch 30 miles away accepted it - absolutely daft!I offered Savills 3% commission if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t utilise or exploit the extra 3% once, and they didn't even market the properties in their own 'Waterfront Collection' magazine, and accordingly they didn't sell a single flat. They just sat there and hoped for RightMove to create the footfall. BONE IDLE, LAZY and COMPLACENT! They never picked up the phone once! The problem is Savills staff are not paid commission and they don’t do viewings. Instead they sub-out the viewings to part-timers, usually old ladies dressed in tweeds that talk with a plum in their mouth. In the end I did the viewings myself and managed to sell one of the flats. For the remaining flat, Savills kept phoning me every 2 weeks suggesting I reduce the asking price each time and almost to the point of giving the property away. Despite a swimming pool and the heatwave of the 2018 summer, Savills didn’t achieve a single viewing, so I sacked them! Don’t be swayed by the big name of Savills, go small and local. What's more disturbing is that these negative reviews on Trust Pilot continue despite being acknowledged by Carole Bratt, Director of Customer Relations. She's either not being listened to by her fellow Directors, or they're too complacent to care.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThis agency are notorious in this area…
This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.
Hi Lionel, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotPlease do not use Savills for buying or…
Please do not use Savills for buying or selling, we have the worst experience ever, Savills are only after the commission and really have no interpersonal skills at all. Trying to sell a 1million plus house and buy through Savills a house of the same value you would think that an agent of so called high end property's might try a little harder. The house we were trying to buy was owned by a well known lady celb of which they completely messed up leaving us with a house sold and no where to go.
Hi Robin, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotUse another agent - not Savills
I instructed Savills regarding the sale of my home and was extremely disappointed. In 4 months I honestly believe they made no effort to sell my home, I believe they were just waiting for the phone to ring. They only had 4 people view my home so I instructed another agent. This was an entirely different experience and after 2 months, many viewings and great customer service my house is under offer. In this market it is not acceptable to be arrogant, to have to be chased for feedback yet happily collect huge commissions.
Hi Annette, we’re sorry to read your review. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
4/5
TrustpilotSavills is a good property agency
Savills is a good property agency. Kiara is good too. she helps me a lot.
We really appreciate your kind feedback. We are very pleased we are able to help.Regards,Kiara
5/5
TrustpilotSavills really helped us with selling our unique listed building
Savills really helped us with thoughtful advice when we put the property on the market with them and showed it with enthusiasm. They managed to bring several ideal potential customers and we got a strong offer at the price we wanted. Throughout the lengthy legal process they kept the buyer engaged and enthused and right the way through to handing over the keys, they made sure it was as easy as possible for us as the seller.
5/5
TrustpilotGreat service, smooth experience!
Olivia and the Savills letting team were super helpful and an amazing support throughout the whole process. Fast, efficient and a pleasure to deal with. Thanks Olivia.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotSharks
Sharks! I rented a property through Savills last year and come the end of the tenancy, they tried to withhold my deposit on false grounds. The action was borderline dishonest and at very least, sharp practice. Luckily for me, I kept photographs of the property as it was when I moved in and I recommend that anybody dealing with Savills does the same; or better yet, don't deal with them at all. Funny how they quickly backed off when legal action was instituted.
We are sorry to hear your feedback. Savills endeavours to give the best possible service and we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
5/5
TrustpilotI received a first class service from…
I received a first class service from Savills during the whole letting process. A special thanks to Page, Aziz, Lauren, Robert, Luke and Natalie for an outstanding customer experience. Thank you all!
1/5
TrustpilotDisgusting unprofessional Service , rude arrogant staff
We rented a property costing £5700 per month. We received the most dire service from Savilles from start to finish.Had No heating the entire winter, with Savilles employing carpenters to do Plumbers jobs, and other such unqualified useless tradespeople Rude objectionable staff, throughout, and now the BEST.....They are disputing 1200 in deposit , however as we didn’t agree their amount to be deducted, they have sent the ENTIRE £12000 to the TDS as in dispute!!!!!Even TDS do not understand as why they have done this .....Complete vindictive Unprofessional peopleAnd company
We are sorry to hear your feedback. Savills endeavours to give the best possible service and we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
4/5
TrustpilotWe were really grateful to Deanna Addis…
We were really grateful to Deanna Addis she was really helpful in a recent problem we had. She was really responsive and helped to sort it quickly and efficiently.
Thank you for taking the time to review our service, Rosie - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotSavills review
Deborah was brilliant at managing the purchasing process for us recently. She kept us informed at all stages, was reassuring and considerate. I would highly recommend Deborah at Savills.
1/5
TrustpilotUtterly incompetent
Savills are completely incompetent. They turned what should have been a straightforward tenancy application (for a rental property on which the price had been quickly agreed) into an absolute shambles, asking for duplicate documentation, approving documents that they then said were insufficient, harassing our employers (at the wrong telephone numbers and through the wrong managers, since they hadn't bothered asking us for the appropriate contact information), and basically making everything a thousand times more complicated than it needed to be. This continued up until the day before we were to receive the keys to our property - long after both we and the landlord had actually signed the contract! I would never ever recommend them to anyone.
We are sorry to read your feedback. Savills endeavours to give the best possible service, so we would like to investigate the issues you have raised in your review. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can address your concerns.
1/5
TrustpilotHorrible experience
Horrible experience. I have rented 5 different places in London so can compare them to other credible letting agents. The client review process is complete shambles. You have to wait for weeks and chase them up a dozen times. I had to resubmit the form several times.Then, they wont GIVE YOU A COPY OF YOUR CONTRACT and expect you to pay thousands in rent. They could simply walk away with your money and think this is acceptable. This holds you hostage. The landlord can walk away from the deal at any point leaving you with no good options at all. They claim they CANT give the contact which of course they can. It has been signed by the tenant and the owner -- they have no real role to play in holding it from you.This has been a worse experience I have had period.
Savills endeavours to give the best possible service and we are sorry to hear your feedback. We would like to investigate the issues you have raised in your review. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Savills Lettings.
5/5
TrustpilotMichelle Rowe and Daniel Tarrant at Compass Point Savills
Michelle and Daniel's customer service during and after the sale of the property has been outstanding. They are very professional and happy to help with any inquiry always smiling and courteous at first. The support and knowledge of the property market are very high and extremely professional based. Outstanding service from start to finish. Thank you for your service.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Michelle and Daniel
1/5
Trustpilotunresponsive, sexist, useless agency
My partner and I rented through Savills for 1 year.They have been unresponsive to EVERY repair we've asked them to make. We've had to send 9 emails and 3 follow up calls once before we even got a response to have a fixture fixed. They are incredibly lazy and rude. whenever we've had issues that needed to repair they send us in circles calling up companies and builders ourselves to fix the problem, even though legally (like water and heating) that should be taken care of by the landlord. But even worse, some of the employees we've dealt with were incredibly sexist, ignoring my calls & emails and only picking up the issue one my partner picked it up. We loved living in the property but are moving because dealing with Savills every time we have an issue is a full time job and not worth the energy. It's as if once you've paid your fees and they got their commission they don't care about your.
We're sorry to hear your feedback. Please email lettingscustomerservices@savills.com with further information so that we can investigate your concerns. Thank you.
5/5
TrustpilotGreat Service
When Savills (Dorset Office) was contacted about the possibility of putting our house on the market, the advice offered by Ashely R. was invaluable. He visited us, said that he’d get back to us about the sale price and pointed out its unique features and desirability while at the same time noting the state of the market. From that point onwards, he efficiently directed suitable people towards us, keeping us up to date with progress at all times.During this period, the interest rate continued to rise making sales increasingly difficult. He and Sally remained cheerful and positive throughout. A sale was made despite the many sales in the vicinity that were falling through due to poor market conditions.I would thoroughly recommend him and the rest of the team who were always happy to respond and advise as to the best course of action.NT
1/5
TrustpilotDreadful
Dreadful, If this is what you call leading Uk agent, well it doesnt say much for the rest of them. Totally careless and basically lazy, I attended an open house today at 3pm for Lot 95D 91 Elswick Road Lewisham, London, listed in their auction. No one came, and after 30 minutes I called the agency to be told it was cancelled. With 20 groups of people standing outside, I told the group it wasnt on today. One lady, a teacher , said she had taken the afternoon off work and drove 2 hours to get there. Its quite disgusting as the property is still listed as open for the time slot , and what would it of taken them to atleast cancel this on their web page. Clearly they dont want to put themselves out by atleast not having an agent on site to inform the clients arriving the decency of it being cancelled. Very unprofessional, and from seeing the reviews on here, the company should wake up to themselves, as when the market tightens and supply reduces, they might get a nasty shock when repeat customers like myself, wont certainly support such unprofessional behaviour.
We’re sorry to hear you were unable to view the property and we have given your feedback to the auctions team. We understand this particular lot had some specific last-minute circumstances which prevented the scheduled viewing from taking place. We recommend in our buying guide that interested parties confirm with our Auctions team in advance to ensure a viewing at the published date and time is going ahead, as on occasion this can be subject to change.
5/5
TrustpilotHouse Sale in Angus
I should like to say we had excellent service and helpful contributions to the recent sale of a house in Angus .Many thanks to Ruaraidh and the Savills team.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotMelissa Grant and Katy Harrison = diamonds
Melissa Grant and Katy Harrison are second to none when managing property. generally a "thankless job" and thus, when high calibre of work is undertaken, timely, with ease, honesty and efficiency, it is only too right to be noted and sung from the hills. Sincerely, thank you both for all you have done and continue to do. Anyone within your remit is lucky.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we continue to meet your expectations, and happy to help in the future.Regards,Melissa & Katy
5/5
TrustpilotSwift, Friendly, Professional service
Our long term tenant moved out of our apartment in November and we contacted Tristan at Savills to assist. The whole process was dealt with swiftly in a very professional matter and despite us delaying a couple of jobs and an inspection by a week or two, we still had the property on the market by 22nd December and a tenant moving in on 18th January. First class.
Dear Dave, thank you so much for your kind words and I am so glad you were happy with the service provided. It was a pleasure working with you, we look forward to working with you over the course of this tenancy and beyond. Kind regards, Tristan
5/5
TrustpilotBeen with Savills nearly 4 years have…
Been with Savills nearly 4 years have not had any issues have always found them very helpful. Tami has been very good dealing with my queries very efficiently and promptly.
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Tell us what you need and we'll put you in touch. Savills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
