Trusted Agent profile · London
★★★★★
1,731 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,731 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMatt at Salisbury office
Matt at the Salisbury office sold our house, kept us in the loop, followed up where necessary and has a very lovely manner. Highly recommended. Mark and BeckyTeffont
Thank you so much for your review, Mark and Becky, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Matt
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
1/5
TrustpilotTerrible experience
Terrible experience. We were renting a flat, and we had to chase them constantly. They didn’t provide a check in inventory, and the flat had not been cleaned at all. They didn’t come to the check-in, and nobody answered phones or emails for days.
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotMatthew from Savills Bath office was a…
Matthew from Savills Bath office was a delight to work with. He was a constant partner who helped me navigate the purchase of my dream home.
We are delighted to have been able to help you find your dream home, and wish you all the best for the future!Regards,Matthew & Savills Bath
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
5/5
TrustpilotFound our dream home thanks to Morgan Bowen
Found our dream home thanks to MorganAfter a lengthy house hunt and endless calls from estate agents around SW London, we finally met Morgan. Our saviour. Morgan wasn't just polite, assertive and wise. He was also...a legend. Cheers to you, Morgs.
Thanks Hermione, and thank you so much for your review, it is appreciated. If you need anything further please don’t hesitate to contact me.Regards,Morgs
5/5
TrustpilotFirst time auction seller
First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman
4/5
TrustpilotWe bought our house through Savills in…
We bought our house through Savills in Sunningdale. We ran into minor issues with our chain towards the end. Their persistence chasing the other parties helped get the deal over the line. We now have a lovely house as a result. Thanks
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotWaited 40 mins out in cold on Saturday…
Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotMichelle Keast's Lettings team in…
Michelle Keast's Lettings team in Winchester did a super job on my behalf as a landlord. They are very proactive, professional and courteous. They certainly went the extra mile and kept me informed of all issues. I have no hesitation at all in recommending them.
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
5/5
TrustpilotSavills Sales Chiswick
Amazing - Euan and the team couldn't have done more for us, absolutely recommend them if you want to sell your home :o)
5/5
TrustpilotGreat experience!
Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotFive stars for the Esher office…
Nick and Tim from the Esher office handled the sale of my house in KT10. They negotiated a very complicated chain with great effieciency keeping me up to date at every stage leading through to a timely completion. Highly recommended.
Thanks for the feedback, Kerry - it was our pleasure.Regards, Nick and Tim
5/5
TrustpilotSavills, Beaconfield
Richard Sharman from Savills in beaconfield was brilliant from our 1st meeting and taking us around a house that became our 1st home. Couldn’t speak highly enough of him and everything he did to secure our home. Highly recommend to anyone looking purchase a home.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotZakariya Hadayfa manages our properties…
Zakariya Hadayfa manages our properties in Wandsworth and Battersea. We have now sold the Battersea property. Zak has done a great job. He keeps us informed of anything going on that affects the properties and is a pleasure to work with.
5/5
TrustpilotHouse buying with Savills
The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills
1/5
TrustpilotMy worst nightmare!!! Avoid at all costs
I figured getting a very expensive brand new 2015 flat in prime central London would be an excellent way to get a flat where everything "just works". Moving from period property, I was after the refreshing chance of not having to constantly refurbish and repair.But I had one enormous error in my judgement, I picked the worst real estate agency in human history. Not only did they have the immense nerve to go on and on about how detail oriented they are, but they have basically done nothing at all to make sure anything in the flat actually works.From heating systems, to lights, to vents to electricity, to the cheapest furniture you've ever come across poorly installed, to damaged floors and furniture without furniture pads, everything that could possibly go wrong with this purchase, it did go wrong, and how. No instructions, manuals, or guides for most of the essential systems.Prior to move in, I've explicitly made several requests and alterations, and they went as far as to pick on my money and in my name without asking me at all about what I want, even though I was paying for it. Then they have the immense nerve to tell me now that the work requested has been complete, it can't be changed. I understand the logistics, but the nerve on these people is fantastic and beyond incredible, they literally take you for an idiot no matter how many millions you throw their way.All for an incredibly steep premium. Their agents are fortunately still responsive, but unfortunately they seem to be completely useless and as devoid of material and information.
5/5
TrustpilotA Great Experience
I can’t speak highly enough of my experience with the team at Savills Wilmslow.They combine expertise with friendliness and support. They guided me through thesometimes frustrating and complicated process of selling my property.Can’t recommend them highly enough. Many thanks to all!
5/5
TrustpilotExcellent Service, Highly Recommend
We have had a very positive experience with Savills. Charles and Tiffany in their Edinburgh branch provided quick responses and answered every question. They kept us updated and are there whenever we need them; we couldn’t ask for a better letting agency.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotThe most personal, caring service provided by an extremely efficient staff member.
Abi Gibbs of Savills Richmond branch has surpassed any customer service experience I have ever had. From arranging the initial viewing to moving in took just two weeks! She was pro active in keeping me informed of requirements, progress and procedures throughout. The paperwork was sent in a timely manner and I even had a call from their property manager Phillipa two hours after check in to arrange a visit to run through any questions I may have. If only every move had been as stress free.Thank you. Karen Wheeler
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