Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotWe were very disappointed with Savills…
We were very disappointed with Savills over the sale of our house - despite missing the sales target we were under pressure to accept an early offer - then, 3 months later Savills seemed to be supporting the buyer in reducing the price, asking us to reduce by nearly 70K for cosmetic refurbishment and pressurising is to compromise. The problem is plain, every £50,000 loss for us is only £500 for them and if they can flip a sale and save on all the visits it makes sense - for them.
Colin · 29 April 2022
Agent replied · 11 June 2024
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
★★★★★ 5/5
TrustpilotTami is super fast and help me in…
Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.
Enzo · 16 February 2024
★★★★★ 5/5
TrustpilotA massive thank you to Mike for helping…
A massive thank you to Mike for helping us find a lovely rental. Mike has been informative and proactive. He has made this a smooth and calm process in a competitive rental market.
Amanda · 7 March 2022
Agent replied · 11 June 2024
I am very grateful for your kind words. I know that finding a home to rent can be very stressful, so I am glad to have been able to make the process that bit easier.Regards,Mike
★★★★★ 5/5
TrustpilotSavills York office
Savills York office started as our agents just before and then during COVID which was a tough time to sell a house, but they had the reach to provide good quality viewings throughout.The team were positive, professional and efficient, Jennifer in particular was very helpful.We sold the house for more than our original expectations, so you cannot ask for more.Great people, good systems and If I ever have to sell again, they would be top of my list of agents.
Tom · 22 April 2022
Agent replied · 11 June 2024
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best.Regards, Jennifer
★★★★★ 5/5
TrustpilotThe Market - Brighton Top Notch Service!
Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!
Flavio · 21 April 2022
Agent replied · 11 June 2024
Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio
★★★★★ 5/5
TrustpilotThoroughly recommend
Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.
Sarah · 23 January 2021
Agent replied · 11 June 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
TrustpilotOutstanding Customer Service
Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.
Thomas · 13 April 2021
Agent replied · 11 June 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma
★★★★★ 5/5
TrustpilotSavills Barnes - excellent service
Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.
Peter · 8 May 2023
Agent replied · 11 June 2024
We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes
★★★★★ 5/5
TrustpilotOur experience with Savills has been…
Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you
Anna · 20 June 2021
Agent replied · 11 June 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotExcellent agents.
We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.
Matthew · 10 November 2023
★★★★★ 1/5
TrustpilotI booked a holiday let with a Savilles…
I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.
Darren · 12 April 2022
Agent replied · 11 June 2024
We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.
★★★★★ 5/5
TrustpilotNikita was very helpful throughout the…
Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!
Amanda · 11 November 2022
Agent replied · 11 June 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita
★★★★★ 5/5
TrustpilotTelford Savills - Brilliant!
Excellent service from start to finish! Very professional, in particular Beccy Theodore-Jones who I couldn’t rate highly enough. Extremely knowledgeable, gave expert advice, communicated appropriately and very personable. I would definitely recommend.
Rebecca · 7 April 2022
Agent replied · 11 June 2024
I am very grateful for your kid words. It was my pleasure to be able to assist you and please do not hesitate to reach out with any further queries. Regards,Beccy
★★★★★ 5/5
Trustpilotexcellent service abd highly recommended
I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them
Reddy · 5 June 2024
Agent replied · 11 June 2024
Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotThank you Sophie
Very pleased with the professional, efficient and friendly service given by Sophie Candlin at Savills Richmond in finding a tenant for my property. All went very smoothly &I have no hesitation in recommending to others. Thank you Sophie!
Mrs · 15 March 2021
Agent replied · 11 June 2024
Thank you for your kind review, Averil. It was my pleasure, if you need anything else just give me a call.Kind regards,Sophie
★★★★★ 5/5
TrustpilotDaniel was a consummate professional…
Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.
Chris · 2 February 2022
Agent replied · 11 June 2024
Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel
★★★★★ 5/5
TrustpilotSuperb service
The whole process of selling our house, from initial valuation onwards, has been really smooth thanks to Robert and Charles at the Tunbridge Wells office. We couldn't be happier.AC, vendor
Alexandra · 23 June 2022
Agent replied · 11 June 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotPerfect
With many thanks to Savills Cambridge for ensuring a seamless property transition, and a special thank you to Kristina Pascuzzi for her consistent excellence throughout the entire process from start to finish.
Sean · 18 March 2022
Agent replied · 11 June 2024
Thank you for your kind words. I am so glad to have been able to help you through what can be a very stressful time. Please let me know if there is anything else I can help with.Regards,Kristina
★★★★★ 5/5
TrustpilotGreat customer service
We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.
Customer · 19 February 2021
Agent replied · 11 June 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThorough & Professional
Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.
GD · 17 March 2022
Agent replied · 11 June 2024
Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team
★★★★★ 5/5
TrustpilotSeamless Experience & Impeccable Customer Service
I had an excellent experience finding my new apartment through Savills, Huguenot Place branch. After a stressful few months trying to secure a place in Wandsworth and consistently having poor experiences with other agents, Savills went above and beyond to support me both prior to finding my new home and after having my offer accepted. The communication was excellent. I consistently received quick, clear and helpful responses to any questions - which resulted in a seamless process from viewing to agreeing a date for key collection. I'd definitely prioritise using Savills services over other agents in the future.
Sophie · 9 March 2022
Agent replied · 11 June 2024
Thank you for your lovely review. Finding a new home can be very stressful so we are glad to have been able to help you navigate the lettings process. We hope to work with you again in the future!Regards,Zoe and the Wandsworth Team
★★★★★ 5/5
TrustpilotMaking difficult things easy
I rented out my Islington flat at a difficult time of the year ( December ), & the Savills team in Upper Street really stepped, with every step of this process. It made the difficult things seem easy. A special big shout out to Georgina.
Gary · 11 December 2023
★★★★★ 5/5
TrustpilotClaire was great
Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.
Pippa · 13 April 2023
Agent replied · 11 June 2024
Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire
★★★★★ 5/5
TrustpilotCalifornia to London
Had a great experience with Savills. Relocating from California to London, Savills helped me navigate the process of obtaining a flat. A much different process than in the US. They really made it much easier. Thanks Alexa!
Scott · 22 April 2021
Agent replied · 11 June 2024
Hi Scott, it was our pleasure. Let me know if I can help in the future.Regards,Alexa
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