Trusted Agent profile · London

Savills New Homes London reviews

4.1

★★★★★ Great

1,733 reviews across 2 platforms

61 Wallis Road, Hackney Wick, London, E9 5LH

Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,733 reviews on two platforms, including 15 Google reviews rated 3.9.

Google logo

3.9 / 5

15

Reviews on Google

This office

Trustpilot logo

1,718

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

2/5

Trustpilot

We were very disappointed with Savills…

We were very disappointed with Savills over the sale of our house - despite missing the sales target we were under pressure to accept an early offer - then, 3 months later Savills seemed to be supporting the buyer in reducing the price, asking us to reduce by nearly 70K for cosmetic refurbishment and pressurising is to compromise. The problem is plain, every £50,000 loss for us is only £500 for them and if they can flip a sale and save on all the visits it makes sense - for them.

Colin · 29 April 2022

Agent replied · 11 June 2024

We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.

5/5

Trustpilot

Tami is super fast and help me in…

Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.

Enzo · 16 February 2024

5/5

Trustpilot

A massive thank you to Mike for helping…

A massive thank you to Mike for helping us find a lovely rental. Mike has been informative and proactive. He has made this a smooth and calm process in a competitive rental market.

Amanda · 7 March 2022

Agent replied · 11 June 2024

I am very grateful for your kind words. I know that finding a home to rent can be very stressful, so I am glad to have been able to make the process that bit easier.Regards,Mike

5/5

Trustpilot

Savills York office

Savills York office started as our agents just before and then during COVID which was a tough time to sell a house, but they had the reach to provide good quality viewings throughout.The team were positive, professional and efficient, Jennifer in particular was very helpful.We sold the house for more than our original expectations, so you cannot ask for more.Great people, good systems and If I ever have to sell again, they would be top of my list of agents.

Tom · 22 April 2022

Agent replied · 11 June 2024

Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best.Regards, Jennifer

5/5

Trustpilot

The Market - Brighton Top Notch Service!

Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!

Flavio · 21 April 2022

Agent replied · 11 June 2024

Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio

5/5

Trustpilot

Thoroughly recommend

Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.

Sarah · 23 January 2021

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Outstanding Customer Service

Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.

Thomas · 13 April 2021

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma

5/5

Trustpilot

Savills Barnes - excellent service

Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.

Peter · 8 May 2023

Agent replied · 11 June 2024

We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes

5/5

Trustpilot

Our experience with Savills has been…

Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you

Anna · 20 June 2021

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Excellent agents.

We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.

Matthew · 10 November 2023

1/5

Trustpilot

I booked a holiday let with a Savilles…

I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.

Darren · 12 April 2022

Agent replied · 11 June 2024

We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.

5/5

Trustpilot

Nikita was very helpful throughout the…

Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!

Amanda · 11 November 2022

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita

5/5

Trustpilot

Telford Savills - Brilliant!

Excellent service from start to finish! Very professional, in particular Beccy Theodore-Jones who I couldn’t rate highly enough. Extremely knowledgeable, gave expert advice, communicated appropriately and very personable. I would definitely recommend.

Rebecca · 7 April 2022

Agent replied · 11 June 2024

I am very grateful for your kid words. It was my pleasure to be able to assist you and please do not hesitate to reach out with any further queries. Regards,Beccy

5/5

Trustpilot

excellent service abd highly recommended

I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them

Reddy · 5 June 2024

Agent replied · 11 June 2024

Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

Thank you Sophie

Very pleased with the professional, efficient and friendly service given by Sophie Candlin at Savills Richmond in finding a tenant for my property. All went very smoothly &I have no hesitation in recommending to others. Thank you Sophie!

Mrs · 15 March 2021

Agent replied · 11 June 2024

Thank you for your kind review, Averil. It was my pleasure, if you need anything else just give me a call.Kind regards,Sophie

5/5

Trustpilot

Daniel was a consummate professional…

Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.

Chris · 2 February 2022

Agent replied · 11 June 2024

Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel

5/5

Trustpilot

Superb service

The whole process of selling our house, from initial valuation onwards, has been really smooth thanks to Robert and Charles at the Tunbridge Wells office. We couldn't be happier.AC, vendor

Alexandra · 23 June 2022

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Perfect

With many thanks to Savills Cambridge for ensuring a seamless property transition, and a special thank you to Kristina Pascuzzi for her consistent excellence throughout the entire process from start to finish.

Sean · 18 March 2022

Agent replied · 11 June 2024

Thank you for your kind words. I am so glad to have been able to help you through what can be a very stressful time. Please let me know if there is anything else I can help with.Regards,Kristina

5/5

Trustpilot

Great customer service

We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.

Customer · 19 February 2021

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Thorough & Professional

Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.

GD · 17 March 2022

Agent replied · 11 June 2024

Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team

5/5

Trustpilot

Seamless Experience & Impeccable Customer Service

I had an excellent experience finding my new apartment through Savills, Huguenot Place branch. After a stressful few months trying to secure a place in Wandsworth and consistently having poor experiences with other agents, Savills went above and beyond to support me both prior to finding my new home and after having my offer accepted. The communication was excellent. I consistently received quick, clear and helpful responses to any questions - which resulted in a seamless process from viewing to agreeing a date for key collection. I'd definitely prioritise using Savills services over other agents in the future.

Sophie · 9 March 2022

Agent replied · 11 June 2024

Thank you for your lovely review. Finding a new home can be very stressful so we are glad to have been able to help you navigate the lettings process. We hope to work with you again in the future!Regards,Zoe and the Wandsworth Team

5/5

Trustpilot

Making difficult things easy

I rented out my Islington flat at a difficult time of the year ( December ), & the Savills team in Upper Street really stepped, with every step of this process. It made the difficult things seem easy. A special big shout out to Georgina.

Gary · 11 December 2023

5/5

Trustpilot

Claire was great

Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.

Pippa · 13 April 2023

Agent replied · 11 June 2024

Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire

5/5

Trustpilot

California to London

Had a great experience with Savills. Relocating from California to London, Savills helped me navigate the process of obtaining a flat. A much different process than in the US. They really made it much easier. Thanks Alexa!

Scott · 22 April 2021

Agent replied · 11 June 2024

Hi Scott, it was our pleasure. Let me know if I can help in the future.Regards,Alexa

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