5/5
GooglePaul and Saffron have been exceptional throughout. I had some issues. Entirely my fault and they were understanding and helped through the situation.
Trusted Agent profile · London
Savills Lettings London reviews
★★★★★
120 reviews across 1 platform
191 New Kings Road, London, SW6 4SW
Savills Lettings's office in London, at 191 New Kings Road, is rated 4.8 out of 5 across 120 reviews on 1 platform, including 120 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google2/5
GoogleForcing perspective tenants to make best and final offers with zero information and guidance is frustrating to say the least. Also, if you know your landlord prefers to rent to families with kids (which was the feedback), don’t waste people’s time just to create frenzy and an artificial bidding war.
5/5
GoogleVictoria did an exceptional job helping me find my house. She went above and beyond at every stage. Not only did she anticipate my needs and approach me with my ideal house before it went to market, she was helpful, honest, and always on hand throughout the process. I’m grateful to have worked with her, she is truly excellent at what she does, and safe to say I wouldn’t have my house without her. I would recommend Victoria and Savills to my family and friends in a heartbeat. Thanks very much, Victoria!PositiveResponsiveness, Professionalism
2/5
GoogleWe recently moved out of a rented flat that was managed by Savills. During the end of tenancy process they tried to make absurd deductions from our deposit. Despite spending over £300 to have the flat professionally cleaned they attempted to charge an additional £240 for another ‘light clean’’ (despite the fact the flat was spotless). As soon as I threatened to appeal the charges they dropped them, it was simply an attempt to deduct unfair charges in the hope we would not question it or would attempt to reach some sort of compromise. Additionally, almost a month after moving out we were bombarded by calls, texts and email asking us urgently for meter readings and details of our energy suppliers. All because they had omitted to collect this information during the normal end of tenancy process. Very disorganised, unprofessional and unduly attempting to deduct unfair charges - nothing less than you would expect from a letting agent.
Agent replied · 16 June 2024
Hi Simon, I am very sorry to hear of your dissatisfaction of the end of the tenancy. The property managers role is to advise the landlord on potential deductions that would be made in line with the TDS guidelines and based on the checkout report which is an independent view of the condition of the property. The landlord will have the final say on any potential deposit deductions and we would usually not send the points raised in the check out report until the landlord has decided. Once the deductions have been confirmed by the landlord they are sent to the tenant who has the option to either agree to them, dispute them and provide an offer or dispute them and raise a dispute through the TDS. Both parties were sent the check out report with 3 working days from the checkout date and as Sarah mentioned in her email, when you asked to share her suggestions and views, they were sent with an intention to open a discussion about the deposit and to clarify a few discrepancies which is why she asked for your thoughts. In the instance that a tenant has the property professionally cleaned and the report notes that some areas were missed, we urge the tenant to speak to their cleaners and request that they return to clean the areas noted in the report as not cleansed. You were asked to make a counteroffer and relevant explanation was given for the proposed deductions. If both parties did not come to an agreement, we would raise a TDS dispute where both parties would provide evidence and an adjudicator would make the decision on the disputed amount. Your landlord decided to only charge you for the lightbulbs and the carpet stain totalling £40. As previously advised, the deposit deduction is ultimately the landlord’s decision and the landlord only choose to deduct for the two items out of the other that they could rightfully charge for in line with the TDS guidelines. With regards to the utilities, the landlord was misinformed that we would re-register the utilities in his name however, we explained to him that the exiting tenants would be responsible to close utility accounts. The landlord asked us to reconfirm that the account has been closed, and the utility providers so he can contact them for reassurance. Sarah emailed you for the reconfirmation however, there seems to be a misunderstanding that she contacted you for the meter readings. We wish you all the best with your new move.
5/5
GoogleMy wife and I had a very positive experience with Savills. Abby was extremely helpful and kept us abreast with everything regarding our transaction. Would definitely recommend !
5/5
GoogleAbsolutely delighted with my new home purchased through Savills - Victoria Ball was brilliant to work with - a lovely combination of professionalism and warmth. She always responded quickly to quieries and was incredibly helpful in moving the process along. Would definitely recommend her to friends and family !
Agent replied · 16 June 2024
Thank you Lesley and good luck in your new home, Victoria
5/5
GoogleWe had a fairly tight time line for selling our house as we were leaving the country. Victoria was extremely professional and unflappable. She handled the whole process calmly and efficiently and the sale went through within a realistic time frame. She was a pleasure to deal with, worked hard and helped to make what is a fairly stressful process as smooth as possible. Thank you, Victoria and the rest of the Savill’s team.
5/5
GoogleBy far the most efficient estate agent I dealt with in my property search. Thanks to Abby who went above and beyond to help whenever required!
5/5
GoogleAs a buying agent for our clients ,we are very grateful to Emma Stead of the Savills Fulham Office for working with us over a number of months to find the perfect property for them. Emma was a pleasure to work with and ensured that the clients exchanged asap , worked diligently and kept us all informed throughout the process- a credit to Savills and her Fulham Office- Thank you! Sohail- Eurocap International
5/5
GoogleElisabeth at Savills is incredibly helpful. Throughout the entire process from viewing the flat, to sending in the offer/references and securing the flat I really liked, Elisabeth guided the processes, communicated updates, and answered questions quickly. Further Savills team members I had contact with were also very helpful in finalising the tenancy agreement. Thank you to Elisabeth and the Savills Team!
5/5
GoogleWe had a great experience working with Ash at the Savills Fulham office to find a rental property. We had a very limited time window to view properties and she was instrumental in helping us find a terrific new home. Would highly recommend working with Ash and the teams at both Savills Fulham and Savills Fulham Bishops Park.
5/5
GoogleThank you so much to Victoria! She did an excellent job to help us purchase the property, very helpful and professional with a human touch. We enjoyed dealing with Victoria. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Thank you Meng for your feedback it was a pleasure finding you a home
5/5
GoogleMany thanks to Oscar Bowles for helping securing a good flat with a reasonable price. Recommended
5/5
GoogleTom Reeves and Matt Jacques at Savills Fulham gave me a great level of service. Professional and friendly and a pleasure to deal with. Highly recommend.
Agent replied · 23 October 2025
Dear Nichola, Thank you for your fantastic feedback. Best wishes, Savills Fulham team
5/5
GoogleDelighted with the service from the Savills team, special mention to Tom & Abby. …
5/5
GoogleBig thanks to Ash! For helping us move to a new sweet home in the shortest possible time. Ash is professional, patient, understanding and prompt. Her help is greatly appreciated. Savills will definitely be our first choice in the future. A.H
5/5
GoogleHaving found us our property in Bronsart Road SW6 and assisted with the purchase, Saville's Letting completed their already begun work and found us the perfect tenants in record time - no rent free period! Whenever we have a question Alex Martin is only too happy to assist and the Accounts team send statements that are easy to understand and on a regular basis. We have a good relationship with our tenants and the team.
5/5
GoogleElizabeth was a real delight to deal with! She was always communicative, answered any and every question in a timely fashion, and was very helpful along the entire journey of securing our new home. She was crucial in helping us close the deal!
5/5
GoogleElisabeth was incredibly helpful, responsive and professional. She helped and reassured us at every step of the way, which was was fantastic in this current difficult period for renters. I couldn’t recommend her highly enough if you are searching for a property.
5/5
GoogleI would highly recommend Ash at Savills! She was very attentive and kept us updated throughout the whole process. We are so grateful for her help with our property search and couldn't be in a more perfect home. Thanks so much again.
5/5
GoogleAbby managed to find the perfect buyer for our flat on Fulham Road . In less than a week she got us full asking price and a great buyer . Abby also managed all the process until completion . Best agent we had the pleasure of dealing with . Thank you Abby!
5/5
GoogleSuper professional company! I was short on time and they made everything as fast as possible. And I'm still getting support from them on any home related things Special thanks to Ash Kaur! Definitely will use Savills for my future rents
5/5
GoogleEsmeralda is the best agent in fulham We had the pleasure dealing with her and cant recommended her enough
Agent replied · 16 June 2024
Thank you very much for your review and we are always happy to help
5/5
GoogleRobert Sanderson’s knowledge of the Fulham market, skill and the professional strategy advised was second to none. Emma is an outstanding head of the team with prompt decisions and responses. I wouldn’t hesitate to recommend Savills Fulham Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
