Trusted Agent profile · London

Savills Lettings London reviews

4.8

★★★★★ Excellent

114 reviews across 1 platform

191 New Kings Road, London, SW6 4SW

Savills Lettings's office in London, at 191 New Kings Road, is rated 4.8 out of 5 across 114 reviews on 1 platform, including 114 Google reviews rated 4.8.

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4.8 / 5

114

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I recently purchased a flat through Savills and can honestly say that Sebastian was by far the best estate agent I dealt with throughout an 18-month property search. Having interacted with around 20 agents over that time, the difference in Seb’s approach was obvious. He was consistently responsive, proactive, and clear in his communication, nothing was ever too much trouble, even when timelines were tight and the process became complex. What really set him apart was his ability to strike the right balance: straightforward and honest when needed, but always professional, respectful and diplomatic. That combination is rare, and it made a real difference in keeping the transaction moving when it could easily have stalled. He also went above and beyond in helping push the sale through to meet a demanding timeline which I set, which I genuinely appreciated. If you’re buying or selling in the area, I wouldn’t hesitate to recommend Sebastian and the Savills team.

Daniel · 9 April 2026

5/5

Google

Very satisfied with the service from the team at Savills on the sale of my leasehold flat recently. In particular many thanks to Mary Barrell for navigating challenging market conditions and her resilience and perseverence during a difficult process betwen offer and exchange accross multiple stakeholders. Mary was nearly always immediately available directly at the end of the phone and flanked by several willing and helpful colleagues who would support in case of any absences. Well done team Fulham!

Archie · 23 October 2025

5/5

Google

I can highly recommend purchasing through Savills in Parsons Green. Mary was fantastic from start to finish. The purchase had its ups and downs but Mary navigated the whole process with kindness, attentiveness and real skill, making it feel far smoother than I expected. I always felt supported and in safe hands. Highly recommend

Penny · 16 March 2026

5/5

Google

We recently had a great experience working with Ash Kaur at Savills to find our new rental home. From start to finish, she managed the process seamlessly and was always helpful, responsive, and professional. She quickly understood our needs and found us a property that was a perfect fit for me and my partner. We couldn’t be happier with the service, highly recommend Ash to anyone looking for a rental!

Ed · 2 October 2025

5/5

Google

We recently worked with Savills in Parsons Green and were consistently impressed by their professionalism and attentiveness throughout the entire process. The team was always on the ball, and any questions or concerns were handled efficiently. A special thank you to Mary, who was our main point of contact, she was incredibly reliable, knowledgeable, and a pleasure to work with.

Devon · 25 July 2025

5/5

Google

I have to say that the Savills Fulham office has been fantastic. In my experience, estate agents are often hard to trust and only get in touch when they need something from you. However, my experience with Abby, Mary, and Matt has been the exact opposite, they have been fabulous.

Harry · 2 September 2025

5/5

Google

We had a fantastic experience working with Abby from Savills to sell our flat in Fulham. She was professional, responsive, and incredibly efficient throughout the entire process. From valuation to completion, Abby kept everything moving smoothly and made what could have been a stressful process feel straightforward and well-managed. Would highly recommend her to anyone looking to sell in the area!

Jim · 29 March 2025

5/5

Google

Eddie is the dream! He was extremely helpful throughout the entire process. As first-time homebuyers, we had some less-than great experiences during our earlier searches, but Eddie completely turned that around for us. Incredibly responsive, very supportive and honestly blew our expectations of what an “average” agent would be capable of. We’re very grateful - thank you, Eddie!

Ella · 18 April 2025

5/5

Google

We recently bought a property via Savills and worked with Abby Tate who was extremely helpful from start to finish. Abby kept us well informed throughout the whole process and always responded quickly and efficiently to any information we requested. She was a pleasure to deal with and we cannot recommend her more. Thank you for everything Abby

Guy · 16 April 2025

5/5

Google

I had the pleasure of working with Eddie Hamilton, when buying a nice flat in Fulham, and I honestly couldn’t have asked for a better experience. He was extremely professional, friendly, and patient throughout the whole process, always keeping me updated and making everything run smoothly and stress free. Eddie has a genuine and kind approach, and you can tell he really cares about helping his clients. From the first viewing to completion, he handled every step with great attention to detail and calm confidence. I’d happily recommend him to anyone looking to buy or sell in the area, a truly top class agent and a lovely person to deal with.

Reza · 25 November 2025

5/5

Google

We received a wonderful level of service from George, Abby and the team at Savills, Fulham with the recent sale of our house. The whole process was managed so efficiently by Savills, it was a real pleasure to work with them all. The sale was quick and price achieved excellent. Thank you!

Emma · 16 April 2025

5/5

Google

Great to have worked with Mary Barrell on a recent sale. It makes such a difference for both vendors and buyers when the agents are so proactive, pragmatic and straightforward. Thanks for all your help Mary

Matthew · 3 September 2025

5/5

Google

I had an outstanding experience working with Ash Kaur from Savills Fulham as my real estate agent for securing a rental. Ash's professionalism, dedication, and prompt communication made the entire process seamless. Her expertise and attention to detail were truly commendable, ensuring that I found the perfect place that met all my requirements. I highly recommend Ash and Savills to anyone seeking a reliable and efficient real estate agent. Grateful for the exceptional service provided!

Leonid · 17 February 2024

5/5

Google

I had a great experience with Savills Fulham, especially a big thank you to Abby Tate that helped me with the purchase of my first property. She was there for me every step of the way, answered any questions I had promptly, and made sure …

Monika · 16 April 2025

4/5

Google

Our experience with Savills Estate Agents - Fulham was as a buyer of a 2br flat. The agent who represented the seller on this property was George Smith from Savills. George was very knowledgeable of the local property market and helped me obtain all the necessary information I needed to proceed from browsing properties to purchase the property. As an overseas buyer, who only viewed the property remotely, George was very accomodating in my circumstance and was available in different timezones and to help me navigate through the purchase process. Even though my interaction with George was as a purchaser, I would recommend him as an estate agent from both a buyers and sellers perspective.

John · 21 August 2023

5/5

Google

Incredible customer service & speedy turn around means I would highly recommend Savills to anyone looking to rent in Fulham. Our estate agent, Ash Kaur helped us find and secure our dream rental property. Ash was incredibly responsive when communicating, showed great flexibility in arranging us times for viewings and gave us great advice on positioning the offer. Where the branch really went above and beyond was on the paperwork side, a process which is normally a nightmare. Shout out to both Ash & Kat Wolak who turned round all the paper, reference checks and funds then got us keys within 9 days of our viewing (and arranged remedial work on the flat!). Quickest and the least hassle I've ever had moving house!

Nick · 17 June 2023

5/5

Google

Robert and the team at Savills were fantastic when it came to selling our house. We were in the process of moving from Fulham to Clapham and they were accommodating and courteous throughout. Although we didn't buy the new house through them as it was on with another agent we would have given the chance! Thank you to everyone that helped to get our home sold over Covid and look forward to the potential of dealing with you in the future.

Tom · 17 June 2023

5/5

Google

My partner and I recently had the pleasure of working with Eddie Hamilton to purchase our very first home in Fulham, and we were very impressed with the level of service. Eddie was professional right from the beginning. He was incredibly …

Jim · 16 April 2025

5/5

Google

Tom Reeves and Abigail Tate at Savills Fulham did a fantastic job selling my property. They were both extremely professional, knowledgeable, gave great advice and were a pleasure to deal with. Abigail kept me up to date with any new …

Rosie · 16 April 2025

2/5

Google

Forcing perspective tenants to make best and final offers with zero information and guidance is frustrating to say the least. Also, if you know your landlord prefers to rent to families with kids (which was the feedback), don’t waste people’s time just to create frenzy and an artificial bidding war.

Andrew · 16 March 2026

5/5

Google

Victoria did an exceptional job helping me find my house. She went above and beyond at every stage. Not only did she anticipate my needs and approach me with my ideal house before it went to market, she was helpful, honest, and always on hand throughout the process. I’m grateful to have worked with her, she is truly excellent at what she does, and safe to say I wouldn’t have my house without her. I would recommend Victoria and Savills to my family and friends in a heartbeat. Thanks very much, Victoria!PositiveResponsiveness, Professionalism

Jacinta · 17 June 2022

2/5

Google

We recently moved out of a rented flat that was managed by Savills. During the end of tenancy process they tried to make absurd deductions from our deposit. Despite spending over £300 to have the flat professionally cleaned they attempted to charge an additional £240 for another ‘light clean’’ (despite the fact the flat was spotless). As soon as I threatened to appeal the charges they dropped them, it was simply an attempt to deduct unfair charges in the hope we would not question it or would attempt to reach some sort of compromise. Additionally, almost a month after moving out we were bombarded by calls, texts and email asking us urgently for meter readings and details of our energy suppliers. All because they had omitted to collect this information during the normal end of tenancy process. Very disorganised, unprofessional and unduly attempting to deduct unfair charges - nothing less than you would expect from a letting agent.

Simon · 20 September 2023

Agent replied · 16 June 2024

Hi Simon, I am very sorry to hear of your dissatisfaction of the end of the tenancy. The property managers role is to advise the landlord on potential deductions that would be made in line with the TDS guidelines and based on the checkout report which is an independent view of the condition of the property. The landlord will have the final say on any potential deposit deductions and we would usually not send the points raised in the check out report until the landlord has decided. Once the deductions have been confirmed by the landlord they are sent to the tenant who has the option to either agree to them, dispute them and provide an offer or dispute them and raise a dispute through the TDS. Both parties were sent the check out report with 3 working days from the checkout date and as Sarah mentioned in her email, when you asked to share her suggestions and views, they were sent with an intention to open a discussion about the deposit and to clarify a few discrepancies which is why she asked for your thoughts. In the instance that a tenant has the property professionally cleaned and the report notes that some areas were missed, we urge the tenant to speak to their cleaners and request that they return to clean the areas noted in the report as not cleansed. You were asked to make a counteroffer and relevant explanation was given for the proposed deductions. If both parties did not come to an agreement, we would raise a TDS dispute where both parties would provide evidence and an adjudicator would make the decision on the disputed amount. Your landlord decided to only charge you for the lightbulbs and the carpet stain totalling £40. As previously advised, the deposit deduction is ultimately the landlord’s decision and the landlord only choose to deduct for the two items out of the other that they could rightfully charge for in line with the TDS guidelines. With regards to the utilities, the landlord was misinformed that we would re-register the utilities in his name however, we explained to him that the exiting tenants would be responsible to close utility accounts. The landlord asked us to reconfirm that the account has been closed, and the utility providers so he can contact them for reassurance. Sarah emailed you for the reconfirmation however, there seems to be a misunderstanding that she contacted you for the meter readings. We wish you all the best with your new move.

5/5

Google

My wife and I had a very positive experience with Savills. Abby was extremely helpful and kept us abreast with everything regarding our transaction. Would definitely recommend !

Homayoun · 16 April 2025

5/5

Google

Absolutely delighted with my new home purchased through Savills - Victoria Ball was brilliant to work with - a lovely combination of professionalism and warmth. She always responded quickly to quieries and was incredibly helpful in moving the process along. Would definitely recommend her to friends and family !

Lesley · 17 June 2021

Agent replied · 16 June 2024

Thank you Lesley and good luck in your new home, Victoria

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Savills Lettings's Google reviews

Questions about Savills Lettings London

How many reviews does Savills Lettings London have?

Savills Lettings's London office has 114 reviews across 1 platform: 114 on Google.

What is Savills Lettings London's rating?

Savills Lettings London is rated 4.8 out of 5 across all 114 reviews, and 4.8 out of 5 on Google from 114 reviews.

Where is Savills Lettings's London office?

Savills Lettings London, 191 New Kings Road, London, SW6 4SW.

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