Savills Lettings reviews in London

★★★★★ 5/5

Google

We were struggling to find a new apartment and after seeing 20 properties we needed to return to our country. As we couldn't visit in place anymore Katrina was really kind and helpful showing us the property and the surroundings of the building via video-call. It was the perfect place for us and she did her best to make sure that we'll make the best deal! Sobia helped us on our settle-in and was very nice to us showing the property and explaining how everything works. We are very thankful to both of them!

Matias · 18 June 2019

★★★★★ 1/5

Google

I spoke to a lady at this branch and she hung on me and when I tried to call back, they would not pick up the phone. I find this behaviour very unprofessional and rude so I would advise people to use a much more welcoming and professional estate agent.

Charles · 16 October 2025

★★★★★ 5/5

Google

Very happy with Savills, and especially with the helpful and professional Kristina Dabrila, who showed me around east London. My viewing was very last minute, with my previous offer on a different flat (different company) being declined two days before I was due to leave for holiday. On my last day before leaving for my Holiday, She helped me find the perfect flat. As I was on limited time, she took us from flat to flat in her private car (which is not usual in London). Very comfortable viewing. Within 4 hours after the viewing I have now signed, and paid a deposit for my future home. 10/10 would recommend Savils and Kristina! so far they seem professional and reliable! Thank you!

Robin · 18 June 2018

★★★★★ 5/5

Google

I contacted Savills today to book a viewing and they were busy, and said they would call me back. I then, a few minutes later, received a call from Cherish Ingham, an agent from Savills. She was extremely kind and considerate to my need. She is also an advocate for pet owners, which was lovely to hear as it is so hard to find a place that accepts pets and most agents just hang the phone when I mention my little dog. She not only was super attentive, but also went an extra mile giving me support and replying to my emails after work hours. I wish all agents were like her.(about being nice, not working extra hours lol) I would definitely recommend Savills just for the customer service, as finding a place to live is something that impacts the life and sometimes the mental health of people, having this kind of respect and kindness makes all the difference

Ingrid · 12 October 2024

★★★★★ 5/5

Google

David Smith was an incredible help. From our initial viewing to requests for additional viewing after we put in an offer, David was amazingly responsive. Of note even after we moved in, when it was no longer his responsibility, David went over and above to ensure we were fully settled in, even assisting with getting snags addressed in record time when it was no longer his responsibility. We really appreciated that support. Overall excellent experience.

Tolullah · 17 June 2020

★★★★★ 5/5

Google

I recently (July 2019) commenced a new residential lease through Savills Agent David Smith. The service afforded by David was not only seamless and efficient but, highly professional and responsive. David goes beyond bare minimum in his role and exceeded all expectations. My experience with Davis was without doubt, the best rental and agency experience I have experienced globally noting I have spent considerable time residing abroad. David is a credit to Savills.

Kat · 17 June 2020

★★★★★ 5/5

Google

David Smith was excellent. We had to view properties at a fairly difficult time during the pandemic, but David was extremely responsive and helpful during the entire process. He even took the time to take us back to our chosen flat after signing the lease so that we could measure for furniture prior to moving in. We really appreciated him going the extra mile to help us.PositiveResponsiveness, Professionalism

Eleanor · 17 June 2021

★★★★★ 5/5

Google

By far the friendliest agents we worked with in our search for a flat. Josh F is a delight of a human. Great inventory of properties and the team is very communicative.

Sara · 16 February 2026

★★★★★ 5/5

Google

I highly recommend Savills Wapping's lettings team, in particular David Smith who has been exceptionally helpful and professional. Another agency had told me that the flat we put our offer on was not available anymore but David managed to contact the landlord and got it for us! Also, he has always been available for questions and extremely responsive also after moving in.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 27 August 2021

★★★★★ 4/5

Google

Overall, I was quite pleased with Savills, and with David in particular, on my successful flat hunt. The team showed a great degree of professionalism and friendliness. A big shout out to Sobia and George, on the property management side, who have been very diligent in addressing the issues that have come up. I would definitely recommend Savills services and, if possible, will use them on a future flat hunt.

B · 17 June 2020

★★★★★ 5/5

Google

Excellent care and professionalism from the perspective of a first time buyer. Chloe and Jacob at Savills kept the process moving from start to finish and continued to be in my corner after completion, when I faced unexpected issues with the property.

Alfie · 16 October 2025

★★★★★ 5/5

Google

David Smith was extremely helpful and professional, not just when we were looking for our flat, but afterwards when we had some teething problems moving in. It’s always reassuring to know that someone is looking out for you, and isn’t simply there to collect a commission and move on. Therefore I would thoroughly recommend David to anyone looking for a new place!PositiveResponsiveness, Professionalism

Kevin · 17 June 2021

★★★★★ 5/5

Google

Chloe and her team had given good advices and work diligently to get my flat transacted in good time.

Pang · 12 October 2024

★★★★★ 5/5

Google

The team at Savills Wapping have been great from the initial viewing and have been on hand to get things sorted whilst we have been renting in London. Special mention to David Smith who went above and beyond to make sure we found the right property to suit our needs. He was a pleasure ot deal with. Thanks!PositiveQuality

Jack · 17 June 2021

★★★★★ 5/5

Google

David Smith has been an incredible support throughout the process, whether it is from the initial viewings to placing a successful offer. Commendable job! He explained the simplest of terms in much detail to ensure we understood the renting process quite well. Great work done! I wish the best to Savills and for having such supportive staff on board! Keep it up!

Shefali · 17 June 2020

★★★★★ 5/5

Google

I've recently rented a flat from Savills, handled by David, Jurga and Porsha. The process from seeing the ad (via email newsletter) until move-in day was very smooth. David and team looked after the agreement in great detail, very professional and always responsive. Even after moving in, David keeps checking if there is anything else we needed to get settled in.

Mayang · 17 June 2020

★★★★★ 5/5

Google

I was in a tricky situation and needed to sell my flat quickly. Max Maloney at the Wapping branch was brilliant, he helped me quickly find a buyer and push the sale through to exchange in record time, whilst simultaneously reassuring me and always being available for my many questions. Would highly recommend. Thanks Max!PositiveResponsiveness, Professionalism

Sabrina · 17 June 2021

★★★★★ 5/5

Google

David was excellent in helping us to find a perfect property, during a time when house-hunting was particularly difficult. He was extremely responsive to queries, and patient and reassuring even after I submitted the wrong paperwork... I know that should we have any queries now that we have moved in, David would be immediately helpful.PositiveResponsiveness, Professionalism

Ami · 17 June 2021

★★★★★ 5/5

Google

I had a great experience working with Jacob during my home purchase. He was always quick to respond to my emails and provided clear, helpful information throughout the process. His professionalism and prompt communication made everything much smoother. Highly recommended!

Never · 3 August 2025

★★★★★ 5/5

Google

Good communication and helpful. We found Jacob to be very good to deal with when buying a property from Savills. Jacob, was flexible with viewings and helped out chasing solicitors (and they need chasing) etc. In the whole process of buying and selling, he stood out as the best one to deal with. He also recommended a good mortgage broker and surveyor.

Marten · 12 October 2024

★★★★★ 5/5

Google

I've had the best experience purchasing my flat through Savills. They were accommodating every step of the way, very responsive and transparent. I always knew where we were in the process and Chloe and Jacob were fantastic to work with. Highly recommend the team!

Irina · 12 October 2022

★★★★★ 5/5

Google

I highly recommend Savills Wapping Letting Agents for their professionalism and top standards. Cherish was extremely helpful and dedicated, she has been really supportive throughout the whole process and answered all my questions promptly. She went the extra mile when negotiating the contract terms with the landlord. Thank you again Cherish!PositiveResponsiveness, Professionalism

Francesca · 17 June 2021

★★★★★ 5/5

Google

We have recently rented a flat through Savills and David was very helpful and provided great service throughout. Despite a few hurdles before moving in, David and the rest of the agency ensured that we were able to move in on time and without issues. We highly recommend David and the rest of the team!

Antonia · 17 June 2020

★★★★★ 5/5

Google

From the first viewing of the property we wanted to buy Max at Savills Wapping was fantastic. He made sure we had everything we needed to know and responded to all enquiries very quickly. Everything went so smoothly and that was all down to great communication. I really couldn't recommend this firm highly enough!

George · 17 June 2020