Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust an incredible all round experience with genuinely lovely people. Majority of contact with Elias and Gabriella but the whole team were warm, calm and professional to a tee. All within the challenging context of selling our late fathers flat. Can't think of enough good words really - infinitely recommended by me.
Zac · 12 October 2024
Agent replied · 23 October 2024
Dear Zac,
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
Kind regards,
Elias Raymond
Savills Primrose Hill
★★★★★ 5/5
GoogleWe felt so well supported by Lizzie throughout our sale process. She was consistently calm and handled the entire process with the buyer very efficiently in difficult circumstances. She is also impressively responsive and always available to answer our questions and proactive in pushing the deal forward. It saved us so much stress and worry to know everything was in such a safe pair of hands.
Alastair · 19 December 2023
Agent replied · 16 June 2024
Thank you for your lovely review Alastair. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
Kind regards,
Lizzie Watson
Savills Primrose Hill
★★★★★ 1/5
GoogleIf you want to pay someone to repeatedly call out overpriced contractors to carry out expensive and faulty repairs to your rental property then Savills is the management company for you.
Added bonus is the 3 week wait time to receive a response to emails or no response at all.
Ellen · 12 October 2024
Agent replied · 22 November 2024
We pride ourselves on our customer service so it’s very disappointing to hear that our property management services didn’t come up to your expectations.
★★★★★ 5/5
GoogleKristjan was very helpful , patient answering all questions and viewing at good timings, this all made the process as easy as possible. Very professional.
I · 17 June 2023
Agent replied · 16 June 2024
Dear Mr Golding,
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
Kind regards,
Kristjan Vene
Savills Primrose Hill
★★★★★ 5/5
GoogleAlex went above and beyond to help us sort out a tenancy agreement that encountered many severe problems, highly recommend!
Finn · 20 September 2023
Agent replied · 16 June 2024
Hi Finn,
Thank you for taking the time to leave your feedback.
It was indeed a challenge, but as I promised, we got there in the end.
Wishing all of you well, in your new home.
Kind regards,
Alex & Tanika
★★★★★ 5/5
GoogleVery professional, efficient and helpful team. Natalie Pawelek understood our and tenants' needs and helped us find an excellent tenant. Claudia Gal has been equally efficient in managing the property subsequently. The entire Savills team was very professional and balanced in presenting the tenants' perspective as well. They clearly have strong controls as somebody else would check even if the salesperson forgot a step in the process. It is comforting to know that managing the property is in safe, professional hands with Savills !
Arun · 18 June 2018
★★★★★ 5/5
GoogleIntelligent, communicative and elegant team. Helped me let my dream flat as a first time resident of the UK and were patient with the process. Highly recommend!
Monica · 11 June 2025
Agent replied · 16 April 2026
Hi Monica,
I'm glad we could assist you with your short-term stay.
Savills Primrose Hill Lettings Team
★★★★★ 5/5
GoogleVery professional and friendly team that gets things done
Soi · 12 August 2026
★★★★★ 5/5
GoogleI had a fantastic experience when talking to Rohan Berry today. He helped me immensely with everything that I needed and was extremely patient and kind.
Andrianna · 9 April 2026
★★★★★ 5/5
GoogleGabriella and Elias are brilliant, would totally recommend
Tom · 10 December 2025
Agent replied · 24 December 2025
Dear Tom,
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that the Primrose Hill team exceeded your expectations.
Kind regards,
Elias Raymond
Head of Sales, Primrose Hill
★★★★★ 5/5
GoogleWorking with Tanika from Savills was a breeze! She was efficient and so kind. I was so late to meet her for our showing and she couldn’t have been nicer about it. She still took the time to show us not one, but two units and answered all of our questions! She always answered my calls or returned them in a prompt fashion which I truly appreciate!
Alexa · 17 June 2023
Agent replied · 16 June 2024
Dear Alexa,
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations.
Kind regards,
Alex Shoolman
Head of Lettings
★★★★★ 5/5
GoogleAlicia was an excellent agent. She attended our requests and stayed on top of all the details of our reallocation. We were very pleased and happy with our stay and the agency's services.PositiveResponsiveness, Quality, Professionalism
Andria · 17 June 2021
Agent replied · 16 June 2024
Dear Andria
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
Thanks
Luke
★★★★★ 5/5
GoogleA very good experience. Lauren Shields was responsive, proactive and tenacious throughout, but with the politeness and professionalism that distinguishes the good agent from the rest of the pack. Delighted to recommend.PositiveResponsiveness, Professionalism
Colin · 17 June 2021
Agent replied · 16 June 2024
Dear Colin
Thank you so much for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations, and your experience of Savills with Lauren was such a positive one.
We wish you the very best and hope to have the opportunity to work with you again in the future.
Kind regards
Claire
Claire Reynolds
Director
Co-Head of Prime Central London Residential
★★★★★ 5/5
GoogleLauren and the team were great. When anything came up it was dealt with professionally and the sale went through smoothly and without any big issues! Highly recommended 👌PositiveProfessionalism
Sam · 24 October 2021
Agent replied · 16 June 2024
Dear Sam
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome for you.
We wish you the very best and hope to have the opportunity to work with you again in the future.
Kind regards
Claire
Claire Reynolds
Director
Co-Head of Prime Central London Residential
★★★★★ 5/5
GoogleElias offered an exceptional service. In every aspect of our sale, he was true to his word time and again, calm, kind and the consummate professional who navigated every tiny detail with endless patience and good humour. I would recommend working with him without any hesitation.
Nicola · 17 April 2024
Agent replied · 16 June 2024
Dear Nicola,
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
Kind regards,
Elias Raymond
Head of Office - Primrose Hill
★★★★★ 5/5
GoogleGreat service and client attention from Elias and the team. Smooth transaction with happy buyers and happy sellers at the end
John · 17 June 2022
Agent replied · 16 June 2024
Dear John
Thank you for taking the time to review our service - feedback is always incredibly helpful. I am delighted your experience of Savills with Elias was such a positive one.
We wish you the very best and hope to have the opportunity to work with you again in the future.
Kind regards
Claire
Claire Reynolds
Director
Co-Head of Prime Central London Residential
★★★★★ 5/5
GoogleLizzie hadn't yet met us, but we'd talked lots on the phone about another flat and when our new flat arrived on the market, she contacted me immediately, knowing that it was exactly what we were looking for. I'm so pleased she did. We love the flat. It is just perfect for us!
Suke · 20 October 2023
Agent replied · 16 June 2024
Dear Suke,
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
Kind regards,
Lizzie Watson
Savills Primrose Hill
★★★★★ 5/5
GoogleLuke and Alicia were brilliant. Really accommodating, helpful and always quick to reply with any questions we had. A really lovely team - thank you both!!
Tara · 17 June 2021
Agent replied · 16 June 2024
Dear Tara,
Thank you for the review and really appreciate we could help in finding you a new property in the area.
Kind Regards
Luke
Lettings Manager
★★★★★ 5/5
GoogleElias was very professional , knows his job and works for both seller and buyer . He was patient and lovely , thanksPositiveResponsiveness, Professionalism
Candice · 24 October 2021
Agent replied · 16 June 2024
Dear Candice
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations and your experience of Savills was such a positive one.
We wish you the very best and hope to have the opportunity to work with you again in the future.
Kind regards
Claire
Claire Reynolds
Director
Co-Head of Prime Central London Residential
★★★★★ 5/5
GoogleAmazing work by the whole Savills team, especially Alicia. Professional, friendly, honest and very straightforward - a pleasure to do business with.
George · 17 June 2021
Agent replied · 16 June 2024
Dear George,
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
Thanks
Luke
★★★★★ 5/5
GoogleWe have had an excellent experience with Savilles. Elias has been amazing, he spotted the beauty of the property straight away and found us the perfect buyer. We couldn't have been happier with both the personal and professional support and guidance we had through the whole process.
Lucy · 17 June 2022
★★★★★ 5/5
GoogleLauren Shields and Elias Raymond were wonderful and so easy to work with--they are both professional and efficient. Highly recommend!PositiveResponsiveness, Professionalism
Amy · 17 June 2021
Agent replied · 16 June 2024
Dear Amy
Thank you for your kind words and for taking the time to post a review. I am delighted your experience of Savills with Lauren and Elias was such a positive one.
We wish you the very best and hope to have the opportunity to work with you again in the future.
Kind regards
Claire
Claire Reynolds
Director
Co-Head of Prime Central London Residential
★★★★★ 5/5
GoogleI can't recommend Elias Raymond and Savills enough. At the initial meeting he took time to get to know us and what we wanted, and his advice and patience through a sometimes challenging process was truly above and beyond. Would certainly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Duncan · 17 June 2022
★★★★★ 5/5
GoogleSavills were brilliant. Elias ensured a smooth process from start to finish and made our house purchase as stress free as it could be.
Orshie · 12 October 2024
Agent replied · 22 November 2024
Dear Ruth,
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
Kind regards,
Elias Raymond
Head of Sales, Savills Primrose Hill
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.