Rubicon Estate Agents Limited reviews

★★★★★ 1/5

Google

Our experience with Kieran McCartney was appalling and full of dishonesty. I called and spoke to Kieran to schedule a viewing for a newly listed flat, and was offered a viewing and received an email confirmation and text message which stated that Kieran would attend to show us around. We arrived promptly for our appointment (around 10 minutes early) and saw Kieran with some other prospective tenants at the development. He got into his van with these individuals and drove off. We assumed he would be back in time for our viewing, but we waited in the pouring rain for over 40 minutes and he didn't show up. During this time, I tried to call and text Kieran and was unable to get through. I received one response alleging that someone else had broken down on their way to show us the property, which didn't make sense because Kieran was at the property when we got there, so why did he not stay and show us the flat? Over a phone call with Kieran today, he did not show any accountability for his poor conduct, and repeatedly shifted blame onto "Jason" who I have had no interactions or dealings with. Upon speaking with Jason today (who had no knowledge of the viewing) it is clear that Kieran was acting dishonestly and I would very much warn away any prospective tenants from dealing with this company. If you contact Rubicon Estates and have your call answered by Kieran, please hang up and look elsewhere for an agency that will treat you with decency and respect. You will have dodged a bullet.

Sav · 16 April 2025

★★★★★ 5/5

Google

I had an outstanding experience with Rubicon Estate Agents Limited, especially thanks to Kieran McCartney. Kieran was incredibly supportive throughout the entire renting process. From the initial viewing to signing the lease, he was always available to answer my questions and guide me through each step. His professionalism and dedication made what can often be a stressful process feel smooth and straightforward. I highly recommend Rubicon Estate Agents, and particularly Kieran, to anyone looking for a seamless rental experience. Thank you, Kieran, for all your help!

Berwick · 16 April 2025

★★★★★ 5/5

Google

Τhe communication and approach was extremely professional as well as particularly friendly. For me and my family, Rubicon is Keiran McCartney-Jones. There was immediacy and accuracy from the first moment, and then the service and communication was so prompt and friendly, that I felt like I was already at home before the key was even handed to me. All processes went easy and smoothly and Keiran was so proactive that I had the solutions before I even faced the problem. Thank you Rubicon and Kieran.

Elena · 16 April 2025

★★★★★ 5/5

Google

I cannot recommend Paul and Kieran, at Rubicon, more highly. They offer an extremely professional and pro-active service, batting 100% for their clients, at every stage. What sets them apart from a lot of other agents is their in-depth 'realistic' knowledge of. the local market. It is well known that, next to bereavement and divorce, moving house can be an extremely stressful process. Having Paul and Kieran on your side, with their expertise, good humour and determination to act in your best interest, is highly reassuring. Many thanks to Rubicon for all their great work.

David · 20 August 2023

★★★★★ 5/5

Google

I couldn’t recommend more the excellent service provided by Kieran. He helped me all the way, from the search for a new property, through the checkout of the previous one until my comfortable adaptation to my new home. Kieran is an attentive professional and managed to anticipate all the details we would need; always helpful and quick. Congratulations to the Rubicon team for the quality of service and especially to Jason and Kieran, the Rubicon’s team star. If you are looking for your next property and wants a dedicated team, do not hesitate to contact them. Thanks, Dr. Rapha & Family.

Raphaela · 20 August 2023

★★★★★ 5/5

Google

Many thanks to Rubicon and Kieran who managed to find a very nice apartment to rent for my wife and I. Kieran offered professional and super efficient help to have all documents in place, arranged meeting with the landlord, inventory and moving in. We have lived in the Wapping area for 12 yrs but this was by far the quickest move we have done. It would not have happened without Kieran's prompt and helpful guidance in each step of the process. We are now super happy in our new home and can recommend Kieran any time! :)

Lars · 16 June 2023

★★★★★ 5/5

Google

I can't say enough good things about Jason at Rubicon. For the last 15 years Rubicon have managed my flat whilst I lived abroad. During that time the flat needed a few emergency repairs and a couple of tenants which needed help. Due to timezone differences this would of been impossible to manage myself and Jason was always able to handle anything that came up in a timely and professional manner. Jason is an absolute credit to Rubicon and someone I have complete trust in . Thanks Jason for all your help over the last 15 years.

Jim · 16 June 2023

★★★★★ 5/5

Google

I have dealt with many unreliable and untrustworthy sales and lettings estate agents however, Kieran was genuinely different, in a positive way! He was very quick in winning over my trust by his sincerity and honesty. He was kind, supportive, efficient, proactive and nothing was ever too much trouble. When I couldn’t attend the viewings in person due to living in a different city, Kieran would alleviate unnecessary stress by arranging to video call, show me around the property and take the time to answer any questions that I had; I really appreciated this. Kieran is an invaluable asset to Rubicon and I’m forever grateful. I’d 100% use Rubicon and have already recommended to friends moving into the city/area.

Nisha · 16 June 2023

★★★★★ 4/5

Google

Who doesn't hate the rental/buyer market at the minute? It's such a stressful experience, it makes us question if we even want to live in London. Luckily, I recently came across Rubicon and Kieran, who made my entire experience completely different. You want a stress-free, worth-your-money renting/buying experience? You have it here. Kieran was down to earth and helped find the perfect place - couldn't recommend it more. Thanks for all the help and for making me realise that there are decent agents out there An update after being in the property for 6+ months: almost everything has been pretty smooth, but I have to say that if I need to communicate with Rubicon, I usually have to spend multiple days trying to reach out to them. Sometimes it’s really quick but other times it takes me a month to be able to ask a simple question. I wish there was a person that can tell me if someone is on holiday, or an emergency number just so I know what’s going on.

Helena · 11 February 2025

★★★★★ 5/5

Google

We cannot thank Rubicon ( especially Jason who was our PM) enough for their outstanding support during our tenancy. They were quick, responsive, and incredibly helpful in addressing all our needs. Over the past 15 months, they consistently provided excellent service, making our experience smooth and enjoyable. Their professionalism and dedication stood out, whether it was promptly resolving maintenance issues, answering queries, or ensuring everything was taken care of efficiently. We thoroughly enjoyed our time in the property and sincerely appreciate the exceptional care and attention they provided. Thanks to Jason!

Akshat · 11 February 2025

★★★★★ 5/5

Google

We recently purchased our new home through Paul Kirby at Rubicon Estates, and we are beyond impressed with his professionalism and exceptional competence. From arranging the very first viewing to the day of exchange and completion, Paul made the entire process seamless and transparent. His advice was consistently precise and practical, providing us with the confidence we needed to navigate the journey. Paul’s outstanding communication skills ensured we were always informed and reassured at every stage. During a particularly challenging moment, he went above and beyond to ensure a positive resolution, demonstrating his domain expertise and dedication. We are deeply grateful for Paul’s exceptional work and highly recommend him and Rubicon Estates to anyone seeking a reliable and professional real estate agent. For any future property needs in the Limehouse and Narrow Street areas, Paul will undoubtedly be our first and only choice. Thank you, Paul, for your exceptional work!

Alexander · 25 December 2024

★★★★★ 5/5

Google

I had a wonderful experience with Rubicon. Kieran was incredibile. As it was our first move out, we had many, and I mean many questions. He took the time to answer and explain all the questions that we had, and at the same time provided great advice for transportation and local needs we may have had. He was very kind and made sure that the entire process was stress free. I really recommend them.

Giuli24 · 16 June 2023

★★★★★ 5/5

Google

Many thanks to Laura, accounts manager of Rubicon, who has helped me to setup with the Landlord Portal. This online tool is very useful for updated information on the tenancy and transactions. Laura is always helpful, friendly and professional with the accounts. For property management and maintenance, I must commend on Jason who is professional and act promptly on every issues so to minimize deterioration. I know Jason for many years and very much appreciate his work attitude. I mustn't forget Lucy and Christina. They are most efficient, great communication and very friendly service on tenancy tissues. Great team and please upkeep your good work.PositiveQuality, Professionalism

C · 25 August 2022

★★★★★ 5/5

Google

I’ve both rented and bought through Rubicon and for both I’ve received excellent service all through the process. Lucy was excellent on the renting side. She found me a great property with the perfect landlord and ensured everything went smoothly. Paul on the purchasing side was equally good. Although there were some hiccups in the buying process he put in lots of effort to ensure that we got over the line. Cannot expect much more from an estate agent and I will definitely be using them again in the future.

Gary · 16 June 2022

★★★★★ 5/5

Google

So far the best experience with looking for a flat in London! Thanks to Kieran’s help, I was able to secure a fantastic flat that fit ALL the requirements (e.g. a pet friendly one, which is extra tricky) in the span of a couple of days. Overall, great customer service, super responsive and efficient, cannot recommend it enough! 5 stars well deserved!

S · 19 October 2023

★★★★★ 5/5

Google

I purchased my flat through Rubicon and Kieran was exceptionally helpful throughout the process, from finding the flat to answering questions after I moved in. I felt like he genuinely wanted me to find a flat I loved and now that I've moved in, I can say I genuinely do love it. Thank you so much for your help Kieran!

Erin · 18 November 2023

★★★★★ 5/5

Trustpilot

Excellent Client Service

It has been a month since we started finding our second home in the UK, London until we chance upon to check on Zoopla the post about this nice property we just got today. We sent an enquiry online and requested for a viewing. Everything went well from viewing to sending a lease offer to signing of the contracts and turn over. Mr. Keiran did an amazing job doing his work making the whole process smooth and well coordinated. Mr. Keiran & Rubicon Estates Agents Limited is certainly highly recommended! We are really happy with our new home now! ⭐️⭐️⭐️⭐️⭐️

SuperTina · 3 May 2024

★★★★★ 5/5

Google

My husband and I have recently purchased our home with the help of Rubicon. Charlie has done an amazing job showing us the full potential of the property, and went an extra mile to help us make our decision. As first-time buyers, we had a lot of worries and doubts, and we did not expect so much dedication and personalised attention to our needs. And it's not just about the purchase itself - Charlie and Paul made us feel like family, they introduced us to great people and service providers in Limehouse, and helped us on several occasions even after the purchase. Oh, and our 1-year old daughter loves her new home. BIG THANK YOU to the team, and let's keep in touch! Anastasiia

Anastasiia · 16 June 2020

★★★★★ 5/5

Google

I worked with Charlie and Paul to purchase a property - Charlie was fantastic, he grasped what I was after early on and helped me feel comfortable that my choice was sound, and guided me through the process without ever being pushy. Paul picked up then to process the purchase, and was patient and understanding, esp. when things became complicated due to external factors - I felt supported and listened to the whole time. Would thoroughly recommend them, and would love to work with them again in the future!

Beccy · 16 June 2020

★★★★★ 5/5

Google

My partner and I wanted to move from London back to where we grew up and after looking into agencies I was recommended Rubicon. I wanted to use an independent over a chain as I believe they have a better client service and are on hand to manage any change in your sale. Charlie was our agent and he was a joy to work with. Immediately he calmed my nerves during what was a very stressful time for us and at the same time was able to make me feel we were old friends. Always let me know well ahead of time for viewings and nothing was too much. Really impressed and would happily recommend to anyone.

Lucie · 16 June 2020

★★★★★ 5/5

Google

Kieran was amazing and I would highly recommend Rubicon. He helped me through the entire process of finding great tenants to seeing them settled in and helped with any teething issues. He even helped recommend great cleaners! The entire process was extremely easy. Would highly recommend

Nic · 16 April 2024

★★★★★ 4/5

Google

We dealt with Paul and Charlie at the Narrow Street office over the purchase of a flat and both were extremely professional, polite and helpful. Charlie helped with our queries on the property and was able to get answers quickly while Paul dealt with the transaction and persevered to get results even when he had to dealt with solicitors who were not as communicative. We got the right results and the process was easier thanks to their help.

Mark · 16 June 2020

★★★★★ 5/5

Google

I have just completed on my sale of a 1-bed flat with Rubicon. It was a great overall experience, with Paul and the team ensuring the process went through as smoothly as possible. They have provided a great marketing service and support …

Daniela · 16 April 2024

★★★★★ 5/5

Google

Paul and the team are very professional and clearly able to sell a property. We have found them to be responsive and reliable and have given good advice when needed. The recommendation of Paul Adams at Adams Kaye to do the conveyancing was highly appreciated as they have been excellent also. We would recommend using them to anyone in the Narrow Street/Limehouse area.PositiveResponsiveness, Quality, Professionalism

M · 16 June 2022