Residential Realtors London reviews

★★★★★ 5/5

Google

We had an amazing experience working with Ali from Residential Realtors. From the very beginning, Ali showed so much patience and understanding, even when we were unsure or took time to decide, he never gave up on us. He kept believing in us and consistently sent through great property options that matched exactly what we were looking for. His communication was clear, honest, and always respectful. More than just a great agent, Ali is a genuinely kind and positive person who made the whole process feel a lot less stressful. Thank you for all your help Ali, we’re truly grateful and would 100% recommend you to anyone looking to find their next home!

Khalid · 16 July 2025

★★★★★ 5/5

Google

A big thank you to Tarik for taking the time to speak with me and for being so transparent and helpful during our discussion. Although we’re not moving forward on anything at this stage, I genuinely appreciated the professionalism and local market insight. I’ll definitely keep you in mind for any future opportunities and look forward to working together when the right property comes along.

Aymen · 27 July 2025

★★★★★ 1/5

Google

Would leave a negative star review if possible. In my 5 years of living in London I have dealt with extremely incompentent Estate Agents but this office takes the cake as the most unprofessional, unorganised and frankly Estate Agents Office company I have encountered. The fact they have any 5 star reviews is very fishy to me as I can't find a single redeeming quality about them during the 2 years me and my flatmates rented one of their properties (the fact that all the positive reviews are vague makes me think they're written by their friends). Firstly, the are extremely hard to get hold of. They never responded to any emails phone calls or texts however when they wanted to get hold of one of the tenants they would calls us endlessly even whilst at work when we already explained we couldn't take personal calls.They never showed up to our viewing and when I tried to contact the agent I was meant to be meeting there was no answer. They never answered any emails with follow up questions about the property however when they wanted us to sign they were contacting us relentlessly. We would have to email them multiple times before ever getting an answer about anything and would often have to re-email the same information over and over again because they couldn't be bothered to ever find the original emails we sent. They even didn't send us back our deposit in full despite our landlady saying we left the house in an immaculate condition and it took over a week of multiple emails with evidence to get them send the missing amount. Then there is the choice of Landlady they represent. Our landlady was evil in the form of someone called Sabrina George. She was incredibly rude and belittling to us tenants. She would come over to the property multiple times unannounced and often with no particular reason, and did this despite us requesting she at least only visit when one of us was in the house, and with at least a days warning. On one occasion she even admitted to getting a lock smith to unlock the door for her when none of us were there because she had forgotten the key we had given her after an outside lock needed replacing through no fault of our own. She then even threatened to bill us for the cost of the lock smith, despite her already having had a key we left for her to access the property with. She also on multiple occasions came without warning and decimated our garden leaving all the garden waste for us to clear and then be annoyed at us when we hadn't got round to it despite her being the one to create and live the waste in the first place. The communication between the office and our Landlady was clearly so minimal as once Sabrina even threatened to sue us for "not allowing the state agents access to conduct viewings" despite us having been in constant communication with them and agreeing to a viewing only a few days before. We outlined our frustrations with Sabrina George to the estate agents and asked that in the final months or so of our tenancy that we only communicate through the Estate Agents as clearly Sabrina was not to be trusted as a landlady. This email outlining our frustration was completely ignored by the estate agents and we had to endure Sabrina's neurotic behaviour for the rest of our tenancy. Would only recommend if you love to waste your time or have a laugh at the most incompetent estate agents in London. x

Dominic · 1 January 2024

★★★★★ 5/5

Google

I had a fantastic experience with Residential Realtors From start to finish, Ali was professional, responsive, and genuinely dedicated to helping me find the perfect home. He really knew the local market inside out and provided insightful advice that made the whole process smooth and stress-free

Nadeem · 6 June 2025

★★★★★ 5/5

Google

Sahit from residential realtors has been amazing. He kept me in the loop about everything that was going on while we were going through the initial renting process. He was quick to respond and did so in a very friendly and professional manner. Would highly recommend Sahit.

Samuel · 15 May 2025

★★★★★ 5/5

Google

Jay is organised and honest. He is easy to deal with and does what he says his going to do. Its difficult to find people these days that are honourable.

Kirk · 10 August 2025

★★★★★ 1/5

Google

Easy transition moving into the house with support offered immediately for any questions and issues. Reporting problems via the online service was also easy and consistent. However, communicating with our agent Farzana was difficult at best (including pre COVID). Phone lines and emails remained unanswered with tenants having to go weeks without answer. Without any line of communication with the landlord and it being solely on the agent , having an agent who simply isn’t present is unprofessional. Deposit set to be returned within 10 days has still not been finalised after 8 weeks of unresponsiveness and disregard. Simple mistakes with easy fixes would’ve saved a lot of chasing up on everything.NegativeResponsiveness, Professionalism

D · 29 August 2021

★★★★★ 5/5

Google

Just dealt with a lovely lady named Farzana and bless her she was fantastic. I had alot of questions and she answered each and every one of them. There was no frustration or a hint of annoyance in her voice she was ready to help and she delivered. I have no qualms about recommending this place, come without any apprehension and leave with complete satisfaction. Thank you Farzana, your service was very much appreciated and also thank you for the many printouts.PositiveResponsiveness, Quality, Professionalism, Value

Mac · 29 August 2021

★★★★★ 5/5

Google

I was struggling to find a plumber as my flat had serious issues and everyone I went to was either rude or very unhelpful. Farzanna on the other hand was so polite and understood my problem and guided me step by step. She didn't get annoyed as I kept calling her every half an hour and asking her for more information. She was the utmost professional and efficient person that had helped me with my problems. THANK YOU SO MUCH for you patience. I cannot recommend Farzanna enoughPositiveResponsiveness, Quality, Professionalism, Value

Sonia · 29 August 2021

★★★★★ 5/5

Google

I want to highlight how professional and friendly every worker from Residential Realtors are, they will do everything it takes to give you the best service possible. They are straightforward and very helpful during all the stages of renting a flat. Couldn’t recommend more this agency, you have here a client for life after finding the perfect place for me and my wife! Special thanks to Francisco who I dealt the most and was exceptional doing his job. Best Regards Leo

Leonardo · 29 August 2020

★★★★★ 5/5

Google

Farzana has been super helpful throughout the entire process. From the get go she was very lovely to chat to and helped me to understand the kind of things to expect and what is best for me. Her approach gave a very personal touch which was a pleasant surprise based on other estate agents I had precisely dealt with from other companies. She worked around the clock to ensure the best suited places were sent to me and even contacted me while she was on annual leave to ensure I was taken care of or to address any queries, she really is a credit to this company and I would recommend her to anyone looking to find their perfect place!PositiveResponsiveness, Quality, Professionalism

Mujtaba · 29 August 2020

★★★★★ 5/5

Google

I had a very good experience with Residential Realtors. Especially consultant Sahit Avdulahu who was extremely helpful during the entire process of renting the apartment, from scheduling an online viewing to answering all of our questions regarding how to fill out required rent documents. He was always available to address our queries and concerns. We could not have found such an amazing apartment without him. Thank you Sahit!

Gioia · 29 August 2022

★★★★★ 5/5

Google

Being a tenant through Residential Realtors and having Farzana as a POC and Landlord has been a breath of fresh air especially since leaving a landlord from Hell. Farzana was always very quick and prompt to come back to me and resolve any issues with the best customer service ever! Very knowledgable on the area and also furnishing. I would highly recommend for peace of mind and satisfaction especially in these times.PositiveResponsiveness, Professionalism, Value

Joe · 29 August 2021

★★★★★ 5/5

Google

Sahit has been great throughout the process of sorting our tenancy, keeping us well informed throughout the application process

Susie · 12 May 2025

★★★★★ 5/5

Google

We have had a positive experience finding a property through Residential Realtors. Sahit was very flexible and proactive in contacting us when an appropriate property came on the market. We are so far very happy with the new property and I would recommend Residential Realtors.

Evelyn · 31 March 2024

★★★★★ 5/5

Trustpilot

Very high standard of service offered…

Very high standard of service offered by the entire staff.In particular Farzana and Odete are not only superbly competent, professional and very intelligent but above all very friendly and went the extra mile to accommodate all of my requests and made me feel instantly at home. I was particularly impressed by the speed of execution of the multitude of tasks required of Farzana, it was such a relief not to have to remind her of any of my requests, ready and done the same day. Such a relief to have an attentive and accommodating Property Manager looking after you. I can’t thank enough the rest of the staff also, starting from Kosh, the General Manager all the way to Jay, Shaun and Francisco, thank you very much

Orazio · 6 September 2019

★★★★★ 5/5

Google

Earlier this year, I did a work placement here and I must say it was amazing! Learnt a great deal of information and enhanced my skills within the property field. The team were very welcoming, professional, helpful and fun to be around. Something which is quite rare to find within many work places as they tend to be quite dull, however, they were the complete opposite and I loved it. I would like to thank the team for the great feedback I really appreciate it. and most importantly big shoutout to Faz for this amazing opportunity very thankful. Anyone looking to get into property contact them, you won't regret it I highly recommend.

Odete · 30 August 2019

★★★★★ 5/5

Google

Due to an unexpected notice i have been told by ma landlord vacate the property where i have been living for the past 3 years within 1 week time since the notice. I was in rush and due to my work and commitments I couldn't arrange viewings so i have decided to give my trust to Francesco from lettings team who has promptly reserved a place for me. I didn't even see the property until my moving in day. As soon as I have opened the dood my eyes were shining. Beautiful property with unique finishings. I will thank Francesco and Residential Realtors for ever. Fantastic and impeccable service. Highly recommended

Francesco · 30 August 2019

★★★★★ 5/5

Google

Jay was a pleasure to work with, helping us move along from flat search to contracts signed for an ideal home very quickly! He was very professional and easy to get along with, we were definitely in good hands throughout the process. I’d also like to shout out Farzana and Nachelle for being responsive and willing to work with our unique situation. Though I don’t have plans to move anytime soon, I’d happily work with Residential Realtors again, and would absolutely recommend to friends.

Karolina · 30 August 2019

★★★★★ 5/5

Google

Sahit has been a pleasure to work with and secured us a great place! Very communicative and timely throughout.

Max · 16 April 2025

★★★★★ 5/5

Google

To Residential Realtors, I would like to take the time to thank the team and Farzana for helping me find a property to rent. Everybody knows moving could be a big transitional change. With RR, they made they transaction smooth and comfortable. Farzana helped me out from the beginning till the end and never failed to update me with anything. She is very reliable, I also got my deposit back straight the same day I gave her a call. Was a pleasure doing business and helping me find a property I love. Big thanks to Farzana and the team. Kind regards, Karina

Karina · 30 August 2018

★★★★★ 5/5

Google

Five star service I haven't had much luck with letting agencies before but after being in touch with Residential RealtorsI decided to give agencies another go. The service that I got from Filipe was very professional he is extremely knowledgeable and courteous in the sense that he was able to help me with all my property needs letting out two of my property in a relatively short time scale. Responding promptly to all of my texts and emails some of which outside office hours. Thank you Residential Realtors for all your hard work. Will definitely use again.

Angelica · 30 August 2018

★★★★★ 5/5

Google

Being a DIY Landlord and using online agents to advertise my properties I was pleasantly surprised by the level of courtesy and service offered by Shaun and Kosh from Residential Rialtor. Shaun has the gift of being calm and paying attention to customer's requirements and deliver exactly as text book. Kosh is as enthusiastic as is professional in getting the job done. The caliber of tenants that they have brought me at viewing is superb. I can finally trust a Letting Agent again, Happy Landlord Happy Agent..

Orazio · 30 August 2017

★★★★★ 5/5

Google

In my experience Residential Realtors have been a great agency. I dealt with Kosh, who knows the local market very well, and aside from finding us a place to fit our requirements, he also gave us lots of insight into the local area. I did a number of viewings before we found the right place, and each time the agent was on time, and the photos represented the properties well. We were not bombarded with loads of email, and there was never any real pressure to take the property. Overall I was very pleased, and would definitely recommend them to others.

Karim · 30 August 2017