Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFull marks to Redwood Estates
Lynn went way beyond to help with the logistics of my sale. It should have been a doddle, landlord selling to first time buyer but I had a truly shocking legal representative, the other side weren't much better, and my dipsy buyer didn't help. As a result it dragged on and on. Lynn showed the patience of a saint, as did her colleague Debbie when Lynn was on leave, and so eventually after 37 weeks it got done! Marketing was slick and the 2 viewings were conducted in a quietly professional way. Full marks.
Susie · 21 March 2025
Agent replied · 31 May 2026
Dear Susie, thank you for your positive review. It is unfortunate that sometimes these things can take longer than we would normally expect. These were not conveyancers that we were familiar with at the time.
★★★★★ 5/5
TrustpilotRedwood Estates Simply The Best In the Market
I had a great experience selling my property with Redwood Estates. My main person was Lynn. She is very smart, patient, understanding, amiable, trustworthy and very professional. Redwood Estates has good portfolio of buyers and Lynn was ready to show them property at anytime suitable for us all. She was ready to listen, take on board and resolve any concern I had. She was good at liaising with all sides of the chain despite loads of challenges along the way. This eventually paid off as we exchanged and completed successfully. I will definitely recommend Redwood Estates to anyone in the market, either buyer or seller as you are guaranteed a successful end.
Yomi · 13 December 2024
Agent replied · 31 May 2026
Thank you very much for your kind words.
All the best
Redwood Estates
★★★★★ 5/5
TrustpilotWe have just bought our second property…
We have just bought our second property through Redwood Estates, and once again the experience has been fantastic. Lynn is absolutely amazing just as she was the first time. She always goes above and beyond, keeping in touch with both solicitors to make sure everything moves quickly and smoothly. It really makes the whole process so much easier knowing she is on board. A big thank you to Lynn and the whole team at Redwood Estates for another great experience highly recommended!
Farzana · 31 August 2025
★★★★★ 5/5
TrustpilotRedwood Estates have been truly amazing…
Redwood Estates have been truly amazing and professional, in particular Lynn and colleagues. We had an elongated sale of our flat over two years and Redwood went out of their way to support me in getting the sale done. I highly recommend Redwood for any letting or purchase/sales related activities!
Jonathan · 15 May 2026
★★★★★ 5/5
TrustpilotBest communication
As first buyers we weren’t aware of much of the process and as much as you think everything should be smooth and easy sometimes gets very stressful. Luckily we met Lynn Randall who was there to answer questions and to guide us all the time, always available and happy to help. The best communication and advice that we could wish for, very reassuring and kind. We can’t thank Lynn enough for being so professional, proactive and friendly. Thank you, Lynn. Irina and Claudiu
Irina · 17 November 2023
Agent replied · 16 June 2024
Thank you for your kind words.
★★★★★ 3/5
TrustpilotRedwoods Estates review
From our experience of working with with Redwoods Estates, we found Danielle to be very helpful, professional, and dealt with our questions and queries as and when needed. Overall they provided a good service. Debbie was also very helpful and professional with helping us with our questions and queries too.
Wilson · 27 January 2025
Agent replied · 31 May 2026
Dear Wilson, thank you for your positive review. We are glad we are able to provide a good service that our clients are happy with.
★★★★★ 5/5
TrustpilotAmazing experience
Just rented our first flat with them and cannot be happier and satisfied! Debbie’s attention and patience throughout the whole process was beyond our expectations, cannot thank her enough! My husband and I are more than excited to move in into our new home to expect the arrival of our twin boys! Thank you Debbie.
Natalie · 12 September 2025
★★★★★ 5/5
TrustpilotSelling of Brook Square Flat.
From day 1 and for the entire selling process, Lynn was very attentive, supportive and professional and could not do enough to assist with the process.
Dave · 7 May 2026
★★★★★ 5/5
TrustpilotLynn was very helpful when it came to…
Lynn was very helpful when it came to buying my new place and was very patient and accommodating in accompanying me on several visits. I would definitely recommend
Michael · 20 April 2026
★★★★★ 1/5
TrustpilotAvoiding Leaseholder for petty issue
They have changed the locks of the gym in my building. They didn't provide my flat a key and are now telling us to pay a fee to regain access to a service we already pay for. When politely asking them to clarify why they are charging us this fee, they blanked and ignored me request and proceeded to ask for payment. after doubling down and asking them to justify the charge they have blatantly ignored me. if they wanna play with me i am always up for a game.
Richard · 16 March 2026
★★★★★ 5/5
TrustpilotGreat people
Debbie made the letting process very straightforward. Excellent service and communication.
Denise · 2 June 2026
★★★★★ 5/5
TrustpilotThank you Redwood Estate
I have been a client of Redwood Estate for about 20 years. They have managed my property throughout. All of the staff at the office have been excellent and very professional throughout this period. I recently sold the property through Redwood Estate as well. Lynn Randall found a buyer within a week and remained in touch throughout the process. Thank you. I highly recommend Redwood Estate for all your property needs.
Emad · 31 October 2025
★★★★★ 5/5
TrustpilotThank you
A big thank you to Lynn who has been great throughout the process of buying our first property. Great communication, always really helpful via email and phone, keeping us well informed.
Marie · 28 July 2025
★★★★★ 5/5
TrustpilotBest real estate agency
Best real estate agency! Highly recommend it, we have rented a house with them and they offered 5 stars service since beginning. Real estate agent Debbie Wright was very helpful, easy to contact and transparent and Victoria White - the maintenance manager in Royal Arsenal branch is very helpful, quick and such a lovely person. Very pleased with their outstanding service, great communication! Many thanks
Iulia · 26 June 2017
Agent replied · 16 June 2024
Thank you very much for your feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotRedwood Estate is definitely one of a…
Redwood Estate is definitely one of a kind. I love their professionalism in rendering services. Debbie was my first contact and I really appreciate her patience and effort in ensuring everything moves and goes well. The entire team including Danielle, the maintenance team were all really helpful and always ready to help. I couldn't have asked for more. One of the maintenance guy I can't remember his name came to fix my window, and saw me struggling with my mattress, he helped me to lift the mattress to the top floor and I was really grateful for that assistance because I have been struggling with the mattress since two days after moving in and I had to sleep on the floor of the sitting room for those two days. I already recommended Redwood to my colleagues who are also looking for an apartment.
Chukwu · 23 July 2022
★★★★★ 1/5
Trustpilot157% rent fee and 6 weeks to find tenant
Redwood listed my flat mid-August, when there was an unprecedented demand for rental properties. Everyone expected my fully-refurbed 1-bed to fly off the market within a week or two. Debbie assured me they would have no problem finding me a tenant at £1300, which was a reasonable valuation. - It took them 6 weeks after all. 6 weeks! That's £1800 in lost rent. - They got me only 3 tenant offers in 6 weeks. 1st didn't pass the credit check, I declined the 2nd, and the 3rd took the tenancy. - Redwood kept the 1st month payment, and said I have to pay them £850 more in fees before the tenant can move in. They knew that I spent all my savings and borrowed more money on the refurb, which was essential, but still took 6 weeks to find a tenant, pushing me further into debt, and then expected me to pay up within a day. This was the 26 of September, tenant was due to move in on the 28th. Being end of month, I asked to pay Monday, 2 October, when I get salary. The answer was "no, we will not commence the tenancy until you have paid up". That's with them still holding the tenant's deposit. - When I paid them up, they just called the tenant and told him to pick up the keys. They called this service "the check in". They didn't even pass on the property information/instructions that I gave them, didn't explain where the meters and switches, etc are. They didn't give me the tenants number, only email. I asked twice. So on Friday evening, whilst I was enjoying a roadtrip away, I start getting calls & emails from the tenant that he cannot move in because there is no electricity or water in the property, and Redwood have fobbed him off, saying that this is a landlord issue, and gave him my number! - Redwood gave the tenant only 1 set of keys out of the 3 I gave them, and it was the one without the electrical cupboard keys, so of course he wasn't able to get electricity until the next day, when I assisted him. That's what they call check in? They had all my keys for 6 weeks, they did the condition report, and on that stupid condition report it says "meter not found". How difficult is it to find when I told Debbie where it was when I signed up? Either way, they had plenty of time to ask me. - As mentioned, condition report is a bit of a waste, it didn't include even such obvious, basic information as where the meter is.- I had to chase for a signed copy of AST agreement.- I had to chase for the report.- But they did chase me for payment 4 hours after issuing the invoice. - Total fees £2250 including tenant finding fee, referencing, admin fee (£174, mind), condition report & rental insurance, which are of course ridiculous, but then I agreed to those.
Katerina · 23 November 2023
Agent replied · 16 June 2024
Thank you Katrina for your review, which we strongly disagree with and question why you have not contacted us directly within the 2 months that the Tenant has been in the property? The series of events are as follows: The 1st offer was made 2 days after the property came to market, and you personally WhatsApp’d the applicant that weekend and confirmed on the Monday that you would like to proceed. Unfortunately during that time the referencing company increased their affordability calculator due to the current financial crisis and that applicant would have failed referencing on affordability.The 2nd offer put to you on the 31/08/23 you initially accepted. You then made your own investigations on companies house of the applicant’s employers and chose not to proceed on the 05/09/23. This was despite us having payslips which showed a salary well in excess of the affordability calculators recommendations. The 3rd offer was made on 07/09/23 and you finally agreed to proceed on the 13/09/23. The referencing procedure began shortly after that and the move in date was agreed by yourself for the 26/09/23.As you were registering the Tenants deposit we asked for a copy of your registration certificate on the 22nd September, and on the 25th you apologised for the delay “as you were treating yourself to a weekend in the Sun” and sent us the certificate on the 26/09/23.We were also chasing you to make the payment for our services and those of the Check in Company and the Rental Warranty Company which are 3rd parties and require payment, it is made clear in our Ts&Cs which you signed on the 3rd August that these fees on a let only property MUST be paid before we will proceed with moving a Tenant into the property.The Tenants deposit is NOT there to pay a Landlords fees, it is a LEGAL REQUIREMENT that THOSE monies are registered with a deposit scheme. The Tenant wanted to move in on the 26/09/23 and the process was held up by you not paying the required fees; we couldn’t reschedule the check in/ inventory service to another date close by, so the service was allowed to continue without the Tenant present and it was agreed that they would collect the keys from us.It is not our policy to top up meter keys or switch water on that has been turned off unless the Landlord instructs us to do so.We also only give out 1 set of keys per Tenant. You had 1 Tenant so one set was given.The check in report is in your case a 29 Page highly detailed document and photographed report and as stated above this was carried out on the 26/09 and sent to you as soon as we received it on the 29th.Neither Debbie nor any of our staff have any e mails giving instructions or the location of the meter. We also asked the Contractor who carried out works in your property if he was aware of the meter’s location and he was not. The only details we were given was how the Tenant applies for a parking permit.It is normal practice for a Let Only property of an experienced Landlord such as yourself to leave a welcome pack in the property explaining all locations for Tenants.As mentioned previously all our fees are well documented in our Ts&Cs, the referencing fee is at the ~Landlord’s cost since the Tenant fee Act 2019. Our Admin fee to draw up the Tenancy Agreement and serve all relevant paperwork plus all other work we do for a new Tenancy is reasonably priced.You have confirmed that you chose the Check in/ inventory & Rental Warranty and would have been aware of the costs of those extra services.Perhaps to simplify the matter in regards to fees and payments, we do not offer credit.I hope that your Tenant has settled in well and the issues regarding the water pressure in the property that were an issue for him have been resolved, and we wish you and him well for the future.
★★★★★ 5/5
TrustpilotCould not speak more highly of Lynn…
Could not speak more highly of Lynn Randall at Redwood Estates who I thoroughly recommend. Lynn is highly competent and experienced, is really good with communication and always replied to queries quickly and was excellent at pushing the buyers and their solicitors to keep the sale moving through to completion. Thanks Lynn
Robert · 23 May 2024
★★★★★ 5/5
TrustpilotRecent Flat Sale SE London
We recently went through a sale of our flat with Redwood who were also our managing agents throughout the time we had our flat. In both areas they were very good , from a management perspective we never had issues and they always responded in a timely fashion.For our sale though Lynn Randall was so much better than excellent , she on many occasions went far and above what i would have expected from our sales agent, our sale was quite difficult near the end due to one party's solicitors causing lots of issues for the chain, Lynn was constantly on the case and pushing it along. From a personal point of view Lynn a pleasure to deal with and offered a personalized service. I cant say enough about how professional and in general great Lynn was.Keep up the good work redwood, i would have no hesitation in recommending them to anyone who is buying or selling a house/flat.
Michael · 25 October 2021
★★★★★ 5/5
TrustpilotStress free experience with Lynn
Jason & Emma Charles It has been such a smooth journey that I can't believe it myself. Everyone says it is stressful to sell a house but with Lynn on board and coordinating everything from solicitors, buyers etc so well we had no stress at all. She has been amazing and a lovely person to deal with. I would highly recommend Lynn Randall at Redwood estate as she took take care of everything and you have peace of mind that things are progressing in the right direction. Thank you Lynn it has been a pleasure
Sara · 2 September 2021
★★★★★ 5/5
TrustpilotWould like to thank Debbie and the team…
Would like to thank Debbie and the team for the amazing work they do. We were looked after from the day we had a viewing and felt like communication couldn't be any better as well as their professionalism and kindness. Debbie went the extra mile to make sure our needs were met and the team still was of great help after moving in. Best experience we had with estate agents and managers, bravo to them!
Sami · 26 May 2022
★★★★★ 5/5
TrustpilotProperty Management by Redwood Estates
I rent my London flat out through Redwood Estates and have enjoyed complete peace of mind knowing they deal with any and all issues professionally and in a timely fashion. Redwood Estates staff, especially Debbie and Danielle are true professionals and provide comprehensive support to landlords like myself. There thorough attention to all aspects of renting including maintenance, tenant checks and invoices has been meticulous. I highly recommend Redwood Estates to all prospective landlords. They help take the hassle out of renting.
Simon · 21 July 2021
★★★★★ 5/5
TrustpilotRedwood Estate has been excellent and I…
Redwood Estate has been excellent and I highly recommend them.Absolutely top marks to Debbie and Danielle for being complete stars throughout my 5 years renting with them. Both of them are unfailingly helpful. Nothing was ever to much trouble, no question was ever a stupid question. Easy to contact. If there was an issue, a quick phone call and it was resolved straight away. Thank you both and not forgetting Catherine too,Very refreshing to find an agent that goes over and above to help the customer.
Wendy · 3 April 2021
★★★★★ 5/5
TrustpilotVery professional service
Lynn from Redwood Estates has been very agile, approachable and quick to respond to all enquiries. As a first-time buyer I was lacking experience in buying a property however Lynn made sure the process was as smooth as possible despite the extreme pressure from other parties in the chain. She handled everything in a very professional manner from the viewing to handing the keys over. I can highly recommend Redwood Estates and will be using their services in the future.
Chris · 29 March 2021
★★★★★ 5/5
TrustpilotProfessional team handling tricky issue with seller and tenants
We are first time buyer bought a property that was listed with Redwoodestates. The viewing, negotiating and Sales was efficient and straightforward given it was during Covid19 and lock-down. After completion, we encoutered series of problem with sellers not following up on his words (completion date, given notice to tenants, tenants moving out, fixtures and waste removal). Lynn who handling our case, has been a massive help dealing with the tricky the seller and tenants, keeping us inform throughout of this stressful time. Thank you again Lynn and we wish you and Redwoodestates best for business and health.
Piyaporn · 4 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
