Trusted Agent profile · London
★★★★★
119 reviews across 3 platforms
242 St. Pauls Road, London, N1 2LJ
Quest Property Services's office in London, at 242 St. Pauls Road, is rated 4.6 out of 5 across 119 reviews on three platforms, including 110 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHave recently moved into potters bar through quest property services. Paul is incredibly professional and the whole operation went smoothly, It was an absolute please to deal with this company who look after their tenants with efficiency and go the extra mile. Highly recommended. -DanielPositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePaul has been the best agent I've ever had to do business with. Highly recommend his services. Gentle, calm and always proactive. Thanks Paul!
5/5
GoogleWe rented a property through Paul and Quest back in March and have been meaning to write a review for ages! Paul was brilliant, professional, friendly and efficient - he helped us find an amazing flat which we are very very happy with. Big thanks to Paul and would highly recommend !!
1/5
GoogleAfter over four years renting the same property with Quest, this ended with them serving a section 21 notice on me though they were aware I was pregnant. The timing of this notice meant I was soon, by law, considered as threatened with homelessness and vulnerable due to pregnancy and disability. I had to make a homelessness application to the council because of this. I wound not recommend this agency.
5/5
GoogleWe had a great experience with Quest, they were extremely efficient, good at communicating and helped us find a great flat in London ! Omar was keen to provide help with anything we needed from assistance with filling out forms, to re-seeing the flat. Would highly recommend doing business with Quest Properties !
5/5
GoogleQuest property services are the best property managers I have had in London. I have had the chance to talk to Paul, Julie and Omar since I moved in a month ago and throughout, they have been extremely helpful, proactive and reassuring. I have had a stellar time moving in: they have been very helpful resolving a few small issues with the property, they are responsive and very helpful.
5/5
GooglePaul and the team were fantastic. Everything was dealt with quickly and efficiently and they made the whole process very easy. Would definitely recommend!
5/5
GoogleMy estate agents experiences haven't been great UNTIL working with Quest. I couldn't recommend Quest and Paul enough.
5/5
GoogleHad a very positive experience renting a property with Quest, Julie and Paul were always so helpful and quick to respond if we had any problems!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAn overall smooth process, clear communication and responsiveness, and very helpful addressing our questions and requests. Thanks a lot to the Quest team (especially Omar and Julie)!PositiveResponsiveness, Professionalism
5/5
GooglePaul is super efficient, always polite, and entirely trustworthy - one in a million when it comes to estate agents. It was a pleasure to rent from Quest who promptly sorted any issue with no fuss at all. Can't recommend highly enough.
5/5
GoogleI lived in one of Quest's properties for nearly two years. The property was excellent and we loved living there. Quest were also great. One area Quest excel is in their responsiveness to issues. During our stay at the property the washing machine and boiler had to be replaced. I've lived in properties where it has taken months for similar problems to be resolved, but on both occasions Quest sorted the issue in less than a week (with the bonus of keeping us informed all the way). I would definitely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePaul was really good and informative. It could of been a very difficult process moving house during a pandemic but Paul and the Quest team made sure it was all smooth sailing, would recommend!PositiveProfessionalism
1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever dealt with. We moved into a property that was left in an awful state with cockroaches, mould, dirt and items left from the previous tenancy. They didn't respond to emails and continuously made excuses or lied. Upon moving out, we left the property in a much cleaner state than when we had moved in, however, Quest London tried to take some of our deposit. They produced a false cleaning invoice claiming that they had sent cleaners during our stay which is completely false! Will be reporting them to trading standards.
5/5
GoogleWe were tenants in a flat managed by Quest for nearly 3 years, until just last month. We had a very positive experience throughout, from signing up, our stay and now ending our tenancy and receiving our deposit back. Being a small team (either Paul, Omar or Julie - staff were the same throughout our tenancy) meant queries were never left unresolved or passed over. Communication was very good and issues were resolved promptly.PositiveResponsiveness, Professionalism
5/5
GooglePaul & team were incredibly helpful and lovely to deal with during my recent flat search. It's not often you find letting agents that are helpful, responsive and friendly in the London market. Would recommend to anyone looking for a flat around the Islington area.
5/5
TrustpilotRenting in Tufnell Park
We recently rented through Quest and they managed the property throughout the tenancy. Paul and the team were great to deal with: extremely professional as well as very friendly. Would highly recommend. Tom
5/5
GoogleWe had an amazing experience with Quest Property as tenants in Islington. We moved from Australia, and they were helpful throughout the process ensuring that we filled in the paperwork correctly, and got all the info we needed. More importantly on our ending of our tenancy, they worked closely with us to ensure prospective new tenants had inspection times that worked for us (we had a newborn at the time). If you are looking to rent or to lease a property, I strongly recommend Quest Property (and specifically Paul).
1/5
GoogleIt's hard to see how this business model, let alone this business, will exist much longer. Alongside the classic “processing fees” for photocopying and other basic administrative tasks, which I had to do anyway, there is a total lack of care for, interest in, and understanding of the tenant’s needs. When I rented 79B Southgate Road (top tip: the landlord shares Quest’s values), Quest couldn’t be bothered to complete an inventory check, let alone visit the property, which led to plenty of problems down the line. I’ve learned the hard way that an agreement partly based on trust is a foolish one when dealing with such a lacklustre business (and landlord), but I also believe that people should operate with a basic level of decency and respect for each other. Quest is not interested in doing the job properly, and it’s not interested in you either, find an agent who is.
5/5
GooglePaul has been an absolute pleasure to work with in renting my apartment. He has been responsive, friendly and on top of the details. Thanks again, Paul!
1/5
GoogleWARNING, make sure you get your FULL deposit back When we arrived at our new flat we were greeted by a horrendous mess that included the presence of maggots. After spending over a week trying to get the place to a liveable standard we were later charged £300 for cleaning fees and this was despite giving the place a full clean. Further charges included an imaginary inventory check which was never carried out and yet they still expected £155 (ex VAT) for the service. Thankfully we had the deposit with the DPS and we were able to get the whole amount back but it will take time as Paul from Quest will use every trick in the book to make it as difficult as possible. Some of the charges such as the inventory check they will put in the contract but unless they actually carry it out and you sign for it, it is not valid. Be sure to keep any evidence to support your case and be aware that none of their prices include VAT. If you have found the place you want to live and have no alternative but to use Quest,make sure you get your full despot back because they will try and take it.
5/5
GoogleIt was a pleasure renting a flat from Quest Team in Highbury for 3 years. Paul, Julie and Omar are extremely professional and very proactive in managing the interests of both the tenants and the landlords. I found them to be very thoughtful and honest throughout my dealings with them - unlike my experience with some of the larger/chain estate agencies. They were also very prompt in refunding my security deposit. I would highly recommend them!
5/5
GoogleCouldn't fault Paul and the team for their service as a letting agency over the last couple of years! Great stuff.PositiveResponsiveness, Quality, Professionalism, Value
1/5
YellAvoid if possible (guzump!)
I understand after living in rented flats in London for 5 years that estate agents aren't an ethical lot. However, I found Quest Property services and Martin in particular to be unsavoury characters that you should best avoid if looking for property in the Islington/Angel area. I put an offer in at 5.30pm on Friday only to find out Saturday morning at 10am that they'd rented it to someone else who they met that morning and could get cash from (rather than wait 10 mins for my debit card details). There are many other agents in the area, so best to deal with anyone else to reduce your chance of the dreaded gazump!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Quest Property Services's London office has 119 reviews across three platforms: 110 on Google, 2 on Yell, 7 on Trustpilot.
Quest Property Services London is rated 4.6 out of 5 across all 119 reviews, and 4.6 out of 5 on Google from 110 reviews.
Quest Property Services London, 242 St. Pauls Road, London, N1 2LJ.
