Quest Property Services reviews

★★★★★ 5/5

Google

I can’t speak highly enough of Quest. They have managed a flat for me in North London for a good number of years, with myself living a distance away, hence the need for an excellent letting agent. . They managed the flat brilliantly for me , from finding suitable tenants, to dealing quickly with any problems that arose quickly and efficiently, along with collecting the rent without any issues. For personal reasons, I will be using the flat myself for a while but when I look to find new tenants I won’t hesitate to go back to Quest. Thank you Paul and the team.

Mike · 6 June 2025

★★★★★ 5/5

Trustpilot

Amazing experience

Thank you so much to Paul and his team for being so supportive and helpful throughout my move. You guys really are superstars, if anyone is looking for 5* customer service than quest property services are the establishment for you! If I could give 6 stars I would! You have been reliable and provided me with clear communication throughout and for that I thank you guys! Paul is always on hand to assist with any questions you may have and he is a really nice genuine man who is fantastic at his job. Thanks again!

Fredo · 31 October 2024

★★★★★ 5/5

Google

I would like to thank Paul personally from Quest Property Services, he was professional and polite throughout and I cannot thank him enough for all his hard work in finding me and my son a property at short notice. He made the entire process less daunting and kept clear communication throughout. He was prompt in answering any questions I had and I didn’t feel rushed into making any decisions. I would highly recommend this establishment as I have previously had bad experiences with estate agents and can gladly say dealing with Quest Property Services have been an absolute pleasure! Thankyou again Paul!

Demi · 27 August 2024

★★★★★ 5/5

Google

Thank you so much to Paul and his team you are truly fantastic, I have yet to come across an estate agent as reliable and trustworthy as you guys have been and continue to be. You have made my renting experience so easy and you have provided the most clear communication throughout. If anybody is looking for 5* customer service then Paul is your man. Thanks again guys!

Fredo · 25 November 2024

★★★★★ 5/5

Google

We have had the best experience with Quest! We have rented around three properties previously and never had such a good interaction with the estate agents. Omar kindly helped us rent this property, he explained everything so well and answered every single silly question we had. He was extremely prompt when answering my emails and any other requests. He went to review the property before we moved in to make sure it was perfect for arrival and rectified any small issues! He made the process easy, simple and was very supportive throughout. I would not hesitate to advise anyone to use Quest when considering a estate agent. Thanks Omar!

Laveeza · 17 April 2024

★★★★★ 5/5

Google

Thank you team for such a smooth process in arranging a viewing, to securing the property, reference checks and collecting the keys. Special thank you to Paul who is always so polite and so professional. Couldn’t recommend Quest Property Services more!

Sandy · 5 September 2025

★★★★★ 5/5

Google

We had a great experience with Quest when renting our new home. We mainly dealt with Paul and Omar who kept us up to date throughout the whole process and were very open and transparent about what was happening. It's definitely the …

Oliver · 17 April 2024

★★★★★ 5/5

Google

Paul and the team made my most recent flat search/rental process a smooth and (almost) pleasant experience, in an incredibly competitive and stressful London housing market. They were very responsive and took the time to understand my …

Mélanie · 17 April 2024

★★★★★ 5/5

Google

Paul, Julie and the team at Quest have provided a first-class service - letting my flat and managing the maintenance of the property. They are friendly and professional and have always dealt swiftly and efficiently with any maintenance issues that have arisen. They have a team of trusted tradespeople who've done excellent work for reasonable rates. I can highly recommend their services and I'm delighted that I decided to contract them.

Katherine · 25 March 2024

★★★★★ 5/5

Google

I had shared a flat for three years through Quest Properties and I have nothing but positive reviews to give. Any issues were promptly dealt with and communication was excellent. Paul was our main contact and he was excellent, advised us well when dealing with a lease renewal problem and helped us throughout the process.

Shaun · 28 June 2024

★★★★★ 5/5

Google

Probably the best property agency in London with the kindest staff! Paul and Omar were so genuinely nice, helpful and the whole process was smooth and quick too. They honestly made finding a flat in the current competitive London housing market so much less stressful and we felt so well taken care of. Highly recommend!

Tina · 25 March 2024

★★★★★ 5/5

Google

Paul and his team delivered exemplary service - something I have never once experienced in my past seven years of renting, every other agency I have been through has been endless chasing up, poor admin and hidden fees. Quest were efficient, honest, reliable and professional at every stage. Paul went above and beyond to make us feel comfortable, looked after during the heightened stress of moving during the pandemic and we are very thankful. Would absolutely recommend!PositiveResponsiveness, Quality, Value

Jenna · 21 June 2021

★★★★★ 4/5

Trustpilot

Good

We rented a property through Quest Properties and dealt with Omar and Paul, which were both very polite. Julie manages the day to day tenancy problems. They usually quickly send the suitable people to fix minor problems such as the gas boiler not working and similar. Although our own bad experience was with a major problem in the property that, I presume, requires landlord consent. We raised it with them, everyone agreed it needed to be fixed, but at the end nothing happened and they stopped updating us on this matter as if it has never been raised. I recommend them without a doubt, but would also insist a great deal if you happen to have a mayor problem in your rented property.

Irene · 9 February 2021

★★★★★ 5/5

Google

Paul and the Quest were excellent over two separate tenancies for me. Would highly recommend - much better service than other letting agents and really quick to deal with any queries. Thank you

Matthew · 10 April 2026

★★★★★ 5/5

Google

Excellent , Satisfied Client ! Quest dealt with everything in a very open , honest and professional way. Their service is first class and they are always keen to help with any advice you might need . Paul kept us informed throughout the process and he was always available to answer any question . He's always pleasant , courteous and very helpful , we would like to thank him for all his efforts. I would recommend Quest Properties wholeheartedly . Maurice Mariotti

Chloe · 22 June 2019

★★★★★ 5/5

Google

I lived in their property for 3 years and highly recommend them for you. There are many dogdy landlords and agents in London but they are reliable and honest. Before I moved in, they sorted out the major issues, mould on one wall, and there was no any other unexpected repairmenets necessary after I had moved in. That means they do proper maintenance and check the functions before new tenants move in. My new place not with Quest, isn't like this at all. I pay much more but so much unexpected damages here and there even though it's getting fixed one by one. It should be repaired before I moved in. Only after I moved out from the Quest's property, I noticed how Quest service was really sincere and professional. With Quest, the rental fee was reasonable, not a rip off, and they sent men to repair whatever the damages to be fixed straight away. They also took time to listen to find solutions when needed, very sincere with a very down to earth approach. Other tenants in the same building were happily living there for 5-8 years too. Deposit refund was also fully made. I don't know how the bigger and famous agents are but Quest is a quality agent you can trust. Thank you Paul, Omar and Julie.

E · 22 June 2019

★★★★★ 1/5

Google

Through Quest we got our previous landlord griffinscaffolding ....griffinscaffolding were the landlord of a F2 Bridport Place were I stayed for almost 1 year. At the stage when the contract terminated the landlord decided to deduce more than half of the deposit (on no real basis) they have lied in their deposit deduction statement. ( we know this because the tenants after us are our friends). Now we are struggling to get the undisputed deposit. It has been 2 months since we left the property. Quest and and the landlord should be avoided ..

E · 22 June 2017

★★★★★ 5/5

Trustpilot

Excellent

Thanks to quest again for always dealing with everything so promptly for me. Cannot fault any of the services provided to me throughout my tenancy, customer service is truly remarkable and they have been utterly supportive throughout!

Demi · 23 January 2026

★★★★★ 1/5

Google

Pretty sure this is a made up agency. Requested a viewing of a property through Zoopla, the agent responded with a time that I could view it (there was no address attached). I responded saying “great I’ll be there” and then followed with an email requesting the address of the place. He responded to neither so I showed up at the appointment, waited for around an hour outside the house, tried calling/emailing the office to no avail, even though the office was supposedly open at this time. Later that evening he did get back to me saying he didn’t receive my confirmation email, but even so the lack of communication and professionalism was very poor. Will not view through these agents again.

A · 21 June 2021

★★★★★ 5/5

Google

Having recently dealt with other London estate agents Quest Properties professionalism was sorely missed..! Paul was great to deal with over the past couple of years-efficient, professional and everything was dealt with quickly. Really good experience as a tenant. One last note-whoever takes the top floor of the Northfield Road flat will have the best view of London!PositiveResponsiveness, Quality, Professionalism

Kristina · 21 June 2021

★★★★★ 5/5

Google

Paul and his team have been incredibly helpful, professional and quick to respond. They have made our moving in process as smooth as possible and I would highly recommend them!

Phoebus · 25 March 2024

★★★★★ 5/5

Google

Quest is without doubt the best renting agency I have ever worked with! Paul is an amazing agent, going the extra mile to help us - I have rented a flat with them for the last 3 years and could not be happier. Thank you so much Paul and the Quest team!

Mariana · 21 June 2022

★★★★★ 5/5

Google

Possibly my best experience so far with any letting agency in London! I met Omar for viewings, and interacted with Paul over the phone, both of them were thorough professionals. Especially Paul, who was kind, polite, and responsive with …

Sneha · 17 April 2023

★★★★★ 5/5

Google

Paul and his team have been excellent throughout. Property Services how they ought to be do. They do the profession a great service. Highly recommend.

Ed · 17 April 2024