5/5
TrustpilotSanyah has been absoloutly amazing she…
Sanyah has been absoloutly amazing she helped me and my partner find the perfect house for us! such a great experience very helpful!
Trusted Agent profile · London
Portico London reviews
★★★★★
1,367 reviews across 2 platforms
178 King Street, London, W6 0RA
Portico's office in London, at 178 King Street, is rated 4.2 out of 5 across 1,367 reviews on two platforms, including 248 Google reviews rated 4.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbove and beyond
Ahmed Dar has been exceptional, he went above and beyond. Extremely professional, anyone wanting to purchase a property I will recommend him. Very happy.
5/5
TrustpilotWe can’t recommend Portico Highbury…
We can’t recommend Portico Highbury branch enough! Charlotte especially, was very patient and guided us through the whole renting process. Her knowledge and experience is second to none.
Agent replied · 15 June 2024
Dear Naomi We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAnthony at Portico
Our experience with Anthony is always great. Really timely and organised and always gets back. Very reliable!
5/5
GoogleIman El Haddek did an incredible job in helping me move to the new home. Would highly recommend!
Agent replied · 17 June 2024
Dear Giovanna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAdvertise property for £1150 but when…
Advertise property for £1150 but when you open it and read it it is for £1400...do you want to make you're mind up portico?
Agent replied · 15 June 2024
Dear Zareen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotImpeccable customer support
Impeccable customer support. As a Frenchman in London looking for an apartment, I was pleasantly surprised to come across Salma Munir, a French estate agent who was quick, efficient and highly professional. From the outset, she quickly integrated my search criteria. I highly recommend her!
1/5
TrustpilotReally poor experience
Really poor experience. Complete lack of communication and was red buttoned a number of times when chasing up my offer on a property. They also turned up late to my initial viewing, wouldn’t answer the phone and told me details about the property that just weren’t true. After all this, they had the audacity to call me disrespectful when I asked to make a complaint. Steer clear.
5/5
TrustpilotPortico
I have been working with Portico and Helene in the Accounts department for the past few months, as a first time landlord. I have found the team to be incredibly professional, helpful and supportive. On the accounts side, Helene's communication is excellent and she always keeps me up to date with any financials on a regular basis, to keep the process as stress free as possible. Thank you!
5/5
TrustpilotCan highly recommend Marc & Matt at the…
Can highly recommend Marc & Matt at the Portico offices very efficient and always helpful when arranging new tenants for our rental portfolio.
5/5
TrustpilotHelpful and friendly
Samuel was really helpful in remembering my rental requirements and sending me relevant listings. The whole process was fun and stress free.
5/5
TrustpilotJust got my new flat
Just got my new flat, Annie was fantastic, process was completely stress free and easy. Highly recommend.
5/5
TrustpilotExcellent service
Kurmanjan is a great asset to your company, she is always very helpful and always has a professional manner in dealing with requests!
5/5
TrustpilotExcellent
Mia has been great helping us with the renewal of our contract, dealing with the tenants and ensuring it all went smoothly- thanks!
5/5
GoogleHad a very positive experience with Portico throughout. A particular thank you to Mohamed - very friendly, flexible and easy to contact.
5/5
GoogleVery helpful and easy process. Mohamed was very easy to work with and helped us get the property we wanted! Highly recommend
5/5
TrustpilotYuliya and the team are always helpful…
Yuliya and the team are always helpful and efficient. I work with Portico regularly and would highly recommend. A pleasure to work with!
5/5
TrustpilotGreat viewing
Me and my husband were very happy with such a great viewing with Erick he was so helpful, very patient and very happy young talented man .
Agent replied · 15 June 2024
Dear Sam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and professional
We needed some work to be done in our rented house recently and our property manager Simona took the ownership of the issue and arranged everything very efficiently. She kept me informed throughout the work and arranged the handyman visits accordingly. The handyman was also very friendly and professional who completed the work to the required standards and left the area clean and tidy. Highly recommend
5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
4/5
GoogleGreat and thorough communication with Harry & Melissa at the Hammersmith branch, our first place renting in London has been an easy experience thankfully!
1/5
TrustpilotUseless Agents
Just called Portico Ilford to find out about a property and the agent was so rude to even give information about the property. Either he was drunk or unaware about his job.
Agent replied · 15 June 2024
Mr Khan, many thanks for your comment. We are sorry to hear from you under this circumstance and to learn that you do not feel that your experience with Portico was a positive one. We would welcome a return call, and would be pleased to discuss your requirements with you in detail. In the event that we’ve property available across any of our offices which meets your search criteria, we’d love to arrange a viewing, too.
1/5
TrustpilotAwful for tenant and landlord.
An awful experience as a tenant of a property managed by Portico, but also awful for the landlord as well who decided to leave them. Just constantly not sorting out issues for weeks on end to the point that our landlord just ended up doing it himself, but a hideous amount of paperwork for us all to do each year and they try to drain you of any penny possible. Terrible company.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
