Portico London reviews

★★★★★ 1/5

Trustpilot

Please avoid Portico at all costs.

Please avoid Portico at all costs.I had a terrible experience with this property management service, leading me to terminate my tenancy early.Firstly, when signing the agreements and doing reference checks the Portico application portal was broken, forcing me to make a 2+ hour trip to their office without any compensation or apology yet when we collected the keys, there was no ID check nor did anyone from Portico come to check us in to the property or provide guidance (in hindsight this should have been a sign of what ‘service’ was to follow’).The property itself was in a shocking state: damp throughout, with peeling paint and a musty smell. There were serious rodent issues that were poorly addressed, and the carpets were heavily soiled despite promises of replacement.The windows were rotten and unsafe, the appliances rusty and overall, the cleanliness and maintenance were unacceptable. Furniture was in disrepair, with broken chairs and a filthy sofa that looked like it had been taken from the street. Nothing like in any of the pictures where it was advertised.When raising complaints Porticos communication was awful, we had to physically go to their office just to get a reply from them. Heidi was quick to respond to the emails before we had signed and sent money but went very quiet afterwards. Kristian despite signing off every email (when we eventually got replies) with his number is incapable of answering his phone.We sought legal advice regarding the situation, but the early exit fee was cheaper, so we left the property as soon as we could. I wouldn’t recommend this service to anyone and cannot recommend avoiding enough and hope this review helps others to avoid a similar situation.

GEH · 6 October 2024

★★★★★ 1/5

Google

Would highly discourage any tenants looking to rent from Portico. Bad communication and felt like we were trying to be scammed. We had been accepted to a property and had started referencing when we were told we couldn't actually live there due to a licensing law they had forgotten to inform us off despite already accepting us. Then they took over the time they stated in writing to return our holding deposit and my co tenant had to literally walk in to the office and demand it back. They sent it back that day, somehow miraculously. Would not recommend and have been renting in London for five years.

Jacy · 16 March 2026

★★★★★ 5/5

Google

I’ve had a fantastic experience working with Meera from Portico Letting Agent in Hammersmith. She helped me with letting out both of my flats and made the entire process smooth and stress-free. Meera was always professional, responsive, and genuinely helpful from start to finish. She handled everything efficiently and with great attention to detail. I couldn’t have asked for a better agent, highly recommended!

Mohammed · 17 April 2025

★★★★★ 1/5

Trustpilot

Never again

Quite possibly the worst communication experience with any letting agents i've ever been faced with. As someone who has been renting in London for the past 10 years, I have never had to deal with such unprofessional behaviour. Kristian is incapable of answering emails, phone calls and the office phone (and his phone) directed to an automatic answer phone message every time you will call. I have never been informed of any other way to raise any concerns regarding the property (which is nicely filling with mould which is doing wonders for my asthma)I cannot wait to never have to communicate with Portico again, if I did not have to report genuine building issues including mould and heating issues, then I would gladly never contact them again other than to give my 2 months notice.

Hannah · 12 September 2024

★★★★★ 1/5

Trustpilot

As a landlord Portico are the worst

As a landlord Portico are the worst. Every month deductions are made from rental payments with any explanation or prior agreement. Statements are indecipherable. Trying to navigate Portico's opaque processes is like dealing with a deceptive bunch of criminal thieves. They are dishonest and the absolute worst of the worst. I pay 11.5% for management + Premier Service (???) and receive nothing. Reserve funds are held for years with no interest paid?? Total scammers

Harassed · 13 April 2026

★★★★★ 5/5

Trustpilot

Best selling agents around

Caroline and the team at Portico were amazing when it came time for us to sell our house in the area. Paul worked diligently to bring the best buyers to the property, and we had four offers within the first ten days. Caroline then took over the process and worked tirelessly to bring the chain together, chasing both the buyers and solicitors to keep things moving and responding to our requests quickly and cheerfully. She knows the area and the local market extremely well and I would not hesitate to use her again.

UStoUK · 10 August 2024

★★★★★ 1/5

Trustpilot

Poor

On moving into the property we were not issued an inventory report even after multiple chaser email we never even received a response. There were items of the property that never functioned when we moved in, such as radiators and dishwasher, and even after multiple mails asking for them to be fixed there was no response and left broken throughout. On leaving the property Portico deducted a large amount of our deposit for items that were pre-existing when we moved in and sent across the inventory report that we had never seen and the report was massively missing documenting a large amount of damage that was already at the property. Response time of agents was poor and any call we made we not answered or replied. Would not recommend or ever use again.

Cameron · 19 July 2024

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Google

I recently secured a flat through Portico State Agents and cannot thank Samir and Meera enough for their outstanding support! From start to finish, they were professional, patient, and genuinely kind. Samir guided me through every document with clarity, while Meera’s attention to detail ensured nothing was overlooked. They answered all my queries promptly and made a typically stressful process feel smooth and reassuring. If you need agents who truly care about finding you the right home, ask for Samir and Meera. They’re an asset to Portico, thank you both!

Kamal · 11 July 2025

★★★★★ 5/5

Google

For several years now we have been wanting to personally thank Anthony Adomako, working out of the Hammersmith Office, for the excellent way he has handled everything concerning our flat rental. We live 580 miles away and Anthony has managed to free us from all the stresses and strains of looking after a rented flat. We have totally relied on him so often to take care of things and he never, ever let us down. The way we have been looked after by the Portico Hammersmith Office, first of all by Melissa Ames who found good tenants for us and then by Anthony Adomako who looked after the tenants, and us, once they were in has been exemplary. We would very much like to say, thanks you.

Quality · 25 March 2024

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 1/5

Trustpilot

Negative Tenancy Experience

I was a tenant with Portico from mid 2023, having originally started my tenancy under a previous managing agent. During the later part of my tenancy, a number of repair issues remained unresolved despite being raised. An inspection visit by a contractor appointed by Portico was particularly distressing because of behaviour I experienced as aggressive inside my home. I later reported the incident to the police and submitted supporting evidence. Following a separate inspection in January 2026, Wandsworth Council served a Section 29 Hazard Awareness Notice on the property owner, care of Portico. The Council identified Category 2 hazards at the property, including damp and mould related defects, and recommended remedial works. Additionally, The Property Ombudsman has accepted my complaint for consideration, and its decision is currently pending. Overall, this was a very negative experience, and I was disappointed with the standard of service provided.

Andrea · 1 August 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Google

We had a brilliant experience with the team from Portico. A special thank you goes to Meera who showed us around the property and has made sure all our questions were answered as soon as possible. Iman has helped us throughout the whole process of renting the property, and Anthony is always available and ready to fix any unexpected issues. We are very pleased with the property, the team and the way the process was handled.

Amichan · 25 March 2024

★★★★★ 5/5

Trustpilot

Positive experience

Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.

Zahrah · 20 November 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Trustpilot

Matt was our estate agent to rent our…

Matt was our estate agent to rent our current property and he was amazing! He was great at showing us around and answering our questions. His communication throughout the application and offer process was incredible.

Amelia · 30 September 2025

★★★★★ 5/5

Google

Recently did some property viewings with Annie from the Hammersmith branch, renting in London is so stressful but she made the process so easy and was extremely kind and helpful! Thank you Annie!

Maariah · 16 October 2025

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 5/5

Google

(2023) - Having lived in our flat through Portico for almost 4 years, we are certainly sad to be leaving for numerous reasons. Having said that, what we can say with certainty and emphasis is how our time in the flat and Acton as a whole has certainly been accentuated by Anthony. Whatever the query, maintenance issue, and whether it be trivial or not, Anthony was always on hand to follow up and do his utmost to facilitate and support. He acted as a fantastic intermediary with our landlady, and together they gave us space to make it feel like we had our own home as opposed to occupying someone else’s. Anthony always asked how we were, showed empathy, and we are truly quite sad to part ways! When I asked Anthony whether we could get him a gift of some description, he simply said that all that mattered was some appreciation for the business as a whole. This kind of selflessness and generosity is what not only makes Anthony a quality professional, but simply just a lovely person. We couldn’t recommend Anthony and the team at Portico more highly and we hope senior management will reward Anthony in line with how vital he is as an asset to the team and company in its entirety! (2020) Mohammed was extremely helpful in arranging the viewing up to the point of us starting our next day of work. His communication has been consistent and clear, making our lives very easy indeed. (2020) Melissa completed our move, and couldn't have made the process any swifter. Her pleasant and empathetic approach to our situation, particularly given current circumstances, made us feel extremely comfortable moving properties. Receiving a "goody" bag was a lovely touch too, and clearly demonstrates her emphasis on great customer service.

Laurencehodgson07 · 21 September 2023

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026