5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
Trusted Agent profile · London
Portico London reviews
★★★★★
1,317 reviews across 2 platforms
178 King Street, London, W6 0RA
Portico's office in London, at 178 King Street, is rated 4.2 out of 5 across 1,317 reviews on two platforms, including 199 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
5/5
TrustpilotExcellent Estate Agents
Excellent Estate Agents. I found the whole team to be polite and efficient however Mark Sivell, was my absolute rock during the whole process. Any questions were addressed in a timely manner and was always reassuring when needed. I highly recommend to anyone wishing to buy or sell a home.
Agent replied · 15 June 2024
Dear Hannah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat work!!
In particular, a quick shout out to Simona Martalog for her efficient and courteous assistance. One issue in particular was especially troublesome as it required the coordination of multiple parties but Simona acted decisively to promptly resolve the problem. Thanks!!
5/5
TrustpilotLady was helpful in suggesting…
Lady was helpful in suggesting alternatives when our original viewing was cancelled and really spoke to us about the assets of the property and knew the property very well - which can't be said about all agents!
5/5
TrustpilotGreat service from Forest Gate Property Manager
I have used Portico for a number of years as a landlord. I would just like to thank Anca the Property Manager from the Forest Gate team for her recent help. Anca is always helpful, timely and professional.
5/5
TrustpilotWould definitely recommend Portico
I would definitely recommend Portico. They helped me with all my property needs and Vatche was really helpful when it came to figuring out what I should do with my property. Always available on phone/email and always quick to reply!
5/5
TrustpilotThanks Sean
Thanks Sean! I don't normally leave reviews but Sean at Walthamstow Portico is worthy of one. He was one step ahead on any of my worries and made a normally stressful situation so much easier. Thanks again!!
5/5
GoogleMohamed W is one of the most loveliest and hard-working estate agents you will meet. If you are one of his clients, you will be in safe hands and will only provide the best for his clients. I cannot recommend Mohamed enough!
5/5
TrustpilotNice Airbnb property excellent service
I have been renting an Airbnb property through portico. Lara was friendly she have good and helpful manners. Whenever I called her and have questions . The property was nice and clean. I will choose again portico property on my next holiday.Thank you
4/5
TrustpilotAnnie is a superstar
Annie has been such a wonderful comfort throughout our entire process in securing our new home. She is diligent, personable and above all dedicated to her clients needs. A massive thank you to her for making our moving experience seamless.
1/5
GoogleFast reply. Properties kept in very bad shape. Rude and arrogant staff. Agent feel entitled as if they are doing you a favor by taking your money. Avoid if you can.
5/5
TrustpilotI have had a really good experience…
I have had a really good experience with Portico and cannot fault them. Annie went absolutely above and beyond for me and I cannot thank her enough. She is extremely professional and knowledgeable. A credit to the business. Thanks again!
1/5
TrustpilotIgnore ignore ignore this company you…
Ignore ignore ignore this company you pay them holding deposit I send you some documents and you say it's still ok and you can move on the date indicated in the contract, and 3 days before you move I don't answer your phone at e-mail and call you the day before you move and you say something is wrong .and when you tell them to return your holding deposit they answer that the deposit does not return. It's a company of scammers, scammers, scammers
5/5
GoogleAaron was extremely reliable, professional and personal at all times. It was very easy to find a property with him and we can't wait to move to our new place soon. Thank you Aaron!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotUnprofessional and unhelpful
My family and I had agreed rental on an apartment at the Highbury stadium square. We had agree a move in date of Saturday and that keys would be given to us at the office. On the friday prior, our lettings agent contact Louis, called me on my mobile which I didn’t have access to , the messages were very abrupt and short stating that deposit hadn’t been received and that it needed to be done immediately. I was told by Louis that this would be done on the exchange of keys being the Saturday. I was in the office at work on friday and I. A client meeting all afternoon. I managed to text him that I was unable to do this in the next three hours or so and he continued to bombarded me with text messages and calls. I found his conduct unacceptable, rude, antagonising and unprofessional. He made the entire situation very stressful. He sent me very short and demanding text messages threatening that there would be no move in date that Saturday , why would he not call me earlier in the week to state this?!? Because he is rubbish at his job that’s why. From a glance at the other poor Google reviews it looks as if the Italian and Spanish speaking colleagues have a bit of a racist attitude toward Hispanic and Latino Americans customers. All the reviews with 1 star are from that cultural background. As I was not able to respond to him, he kept calling my mobile fully well that I couldn’t answe and left voice mails stating that he had not heard back to me and that the administration office was going to close at 16.30 that fiesta evening and that basically we would be homeless!! How dare they antagonise me in such manner, Utterly unacceptable!! Charlene, Louis’ manager, was also not any help to diffuse the situation she also spoke to me at around 17.45 and said the move would not occur tomorrow morning as planners, made things even more stressful as I didn’t have my credit card with me at my office to make the transfer.Portico staff are rude, short, aggressive on the phone. And I would advise anyone who is thinking of using this agency to stay well clear. During our tenancy they were slow at answering their emails, of course why wouldn’t they, they are just there to take the money and swipe their hands clean. Awful company.
5/5
GoogleErick was amazing in getting us the best flat in the area at a really good price. Thank you !!
5/5
GoogleEven though I did not take the property Erick has been the best agent I have experienced doing a viewing.
5/5
GoogleIman and the Portico team were super helpful in making the renting and moving process as quick and easy as possible for me, and met all my needs and questions in a timely manner. Would recommend!
Agent replied · 17 June 2024
Dear Lyés Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPortico are a disaster
Portico are an absolute disaster, both as a tenant and a landlord. Under no circumstances should you go anywhere near Portico.
5/5
TrustpilotGreat company
Fantastic people. Really good company. Rent my apartment from them. Did a virtual view online and they took me through all necessary processes and in few days I moved in. Even got a welcome gift lol and another good thing was their website is user friendly. You see the process of everything you are doing on their website this let you know how the process are going. I like that.
1/5
TrustpilotMe and my partner rented a flat in…
Me and my partner rented a flat in Kensal Rise. The check-in was terrible, and done before we got there as they had arrived about an hour earlier then we where told to get there. We pointed large marks in the floors and stuff left by the land lady. Instead the check-in clerk pointed out coffee stains (that i cleaned up....) and that was about it. We sent them emails and photos of the areas not addressed and they where ignored.. nothing, no response! Not to mention the garden was overgrown with weeds up to our knees. We made this place loverly and broke our backs doing the garden up! When it was time to leave, guess what ... The checkout clerk was extremely 'thorough' They tried to charge us for the Land ladies belongings that she left, the marks we had flagged and told us the garden had weeds (he REALLY didn't look at the before photos) Not to mention the incapability of the staff in the office to add to it. Honestly, terrible and way overpriced. Also ... If you lookup Portico on this website you'll see an old company filled with only bad reviews and not taking on any more, a little bit suspicious? I suspect the majority of these reviews have been bought.
5/5
TrustpilotAlina-Maria - Accounts Dept
Alina-Maria has been very helpful indeed over the past few years. She has always answered any queries I had very promptly, and helped me to clarify any issues I had with accounting procedures. Friendly and top-notch customer service.
1/5
TrustpilotHorrific renting experience
My flatmate and I rented with Portico Islington from December 2020 to February 2022. When I arrived in the flat it had not been professionally cleaned. It took three weeks of antagonising back and forth for the agents to agree that we would not be liable for a professional clean at the end of the tenancy.When our kitchen sink got blocked we were immediately gaslit into thinking we were responsible by both the property manager and the handyman, and we were threatened with charges. When it was discovered that the blockage had nothing to do with us, we received no apologies for the previous threats. It took two weeks for this simple drain blockage to be fixed.The property we rented had been very poorly refurbished. A lock was missing on the door when we moved in, the kitchen tap was not attached, and the flooring was incomplete.The bathroom fan did not work and the bathroom suffered continuous mold. Again, we were blamed for this with no evidence. I informed the property manager when we moved out that the mold problem was recurring. They did not suggest that they would take action.Communication with the agency was deeply flawed, we never received confirmation that our deposit was protected, property managers took up to a week to reply to our emails if ever, they were uncontactable by phone.When we moved out the landlord attempted to charge us for breaking an item that was listed as intact on the inventory.Regardless, we have now received our deposit back so we are rid of this agency, hopefully for good.Do not rent with Portico Islington.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
