Portico London reviews

★★★★★ 1/5

Trustpilot

Portico employee road rage

Very negative experience with one of Portico's driver's (male) road rage physically threatening me (small female) with his car whilst I was trapped in a cul de sac trying to park. He then proceeded to call me a ******, hand gestures etc. Was very upsetting.Upset but understand that these things happen, I was more disappointed by Portico's response after I reported the incident to them. I hoped they would have a word with the driver so no one else would suffer similar but was met with only lip service.

Upset · 13 October 2021

★★★★★ 5/5

Google

We live over 500 miles north of London and we feel very lucky that we have had Anthony Adomako looking after our flat for the last couple of years. He has always been very attentive to any concerns we have had, acted promptly on any issues arising and been very diligent in making sure we are kept up to speed with everything going on. We have always felt our flat was in very capable hands.

Gareth · 18 June 2022

★★★★★ 5/5

Trustpilot

Quick great friendly service

Quick great friendly service Thank you to Michael and the tean

Gabriel · 15 November 2023

★★★★★ 1/5

Trustpilot

Ignoring my calls and emails constantly

Portico have consistently ignored my calls and emails when trying to enquire into multiple different flats around east London, I’ve left many voicemails and continue to be ignored and not called back despite the singular time I actually got through to a real person I was told I’d be called back later that day with details to arrange a viewing. Writing this review in the hope they see it and sort it out

Eoghan · 8 September 2022

★★★★★ 5/5

Trustpilot

Tasks were completed to a high standard

Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.

Gareth · 2 March 2023

★★★★★ 5/5

Trustpilot

Best service we have encountered. Brilliant Estate Agents.

Brilliant and highly recommended!!Having had many bad experiences with many Estate Agents, therefore I admittedly went into this process with my guard up and I had very low expectations. However Bilal, Daniel, Alannah and the Portico team have been amazing from start to finish.Throughout this process they have been fast and responsive to any query that we had but also to my frequent requested changes.They enabled me to achieve a higher price than I anticipated and exceed the ceiling price of the street.I had a number of unscrupulous local Estate agents telling me that Portico had called it wrong however the house sale went through seamlessly and we could not have been happier.If you are considering a sale in the area I would recommend using Bilal, Daniel and Alannah before anyone else locally, noting that I still have a few rentals in the area and have thus experienced many of the others poor level of customer service.

Leon · 3 September 2021

★★★★★ 5/5

Trustpilot

Highly recommended

I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico

Debbie · 26 August 2021

★★★★★ 1/5

Google

A running trend with Portico - Quick, helpful and efficient getting you in to a property. Months of waiting to get basic maintenance carried out over our two year tenancy. Massive break down in communication over deposit which looking at earlier reviews seems alarmingly common. Would avoid at all costs for long term renters as they seem desperate to claw at anything money wise since all those imaginary admin fees were scrapped the year we moved in (2019). We were asked to move out earlier than our contract to accommodate potential new tenants which we did (This later fell through). We conducted a professional clean 3 weeks before leaving and emailed asking can this be checked to ensure they were happy with the standard. We heard nothing until 4 weeks later when the contract had ended from the same person we emailed initially asking if we sorted a clean!? We've now lost hundreds of pounds on cleaning costs which we could have rectified if we hadn't have been ignored and told "Its just dust and silver that needs wiping". We are currently seeking legal advice to hold Portico accountable for such poor communication costing loyal tenants money. They seem to think ignoring people long enough means you've run out of time to rectify problems which stinks.NegativeResponsiveness, Professionalism

Alex · 25 August 2021

★★★★★ 5/5

Google

Mohamed was an amazing estate agent to work with. He was very informative about the property and also kept us up to date. Alongside him, the whole Portico team were responsive and professional.PositiveResponsiveness

Louise · 18 June 2021

★★★★★ 5/5

Google

Great customer service at Portico in Hammersmith. Mohamed was fantastic he kept us up to date on everything and really went the extra mile for us, never experienced such high quality service from an agency. Highly recommend.

Kirra · 18 June 2020

★★★★★ 5/5

Trustpilot

Thank you Mia

I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.

Nilima · 10 February 2020

★★★★★ 1/5

Trustpilot

Appalling

Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.

Chloe · 16 August 2023

★★★★★ 5/5

Trustpilot

Nick was great throughout the job

Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.

Mr · 22 March 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are renting

Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.

Paul · 23 July 2021

★★★★★ 5/5

Trustpilot

Annie was an absolute delight

Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.

Pippa · 6 November 2020

★★★★★ 1/5

Trustpilot

Extremely high Landlord fees

I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront

MA · 29 June 2021

★★★★★ 5/5

Google

I would like to thank you Portico Hammersmith and in particular Rupa who helped us during the renting process from the viewing to the key collection day.Always available to help,and we needed help! Thank you. Emanuel

Amsterdam · 18 June 2020

★★★★★ 5/5

Trustpilot

Extremely happy with new property manager

We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.

Niall · 1 June 2021

★★★★★ 5/5

Trustpilot

Very communicative and helpful

Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!

Hannah · 25 August 2020

★★★★★ 1/5

Trustpilot

Very poor agents

Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.

Will · 11 May 2021

★★★★★ 5/5

Trustpilot

A great team!

CP Creative has been working with Portico for many years now. We have a great relationship with many of the staff including Spyros and his team. They are a pleasure to work with.

CPCreative · 22 January 2021

★★★★★ 5/5

Trustpilot

It can be a stressful experience…

It can be a stressful experience searching for a new home but Portico Property were great, with a special thanks to Magdalena from accounts who was extremely helpful. I highly recommend Portico Property!!

Chris · 21 January 2021

★★★★★ 5/5

Trustpilot

Sharon Chebrot deserves a special…

Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.

Lesley · 20 January 2021

★★★★★ 1/5

Trustpilot

Absolutely rubbish today because of…

Absolutely rubbish today because of them me and my kids are homeless for next 3 days and the audacity is that they want me and my small kids to stay at the place where painting of house is in process which we will been informed earlier will be minimal however its alot

Mahoor · 26 February 2024