Portico London reviews

★★★★★ 1/5

Trustpilot

Absolute nightmare - AVOID PORTICO

If I could have chosen zero stars then I would have done. If only we had read the reviews on trustpilot before we rented - AVOID PORTICO THEY ARE ABSOLUTELY SHOCKING. Where should I start - here’s a few examples- took months to fix anything- did not complete the work included as condition of our offer (told us they had, we found out once we arrived with our furniture on move in day)- sent unqualified person round to do electrical work- no response for weeks to an urgent maintenance issue- provides safety certificate with issues and said “you said you wanted a safety certificate - you didn’t say it had to pass”- attempted to make ridiculous reductions from deposit when we moved out despite the fact there was no damage It’s interesting that they have very high staff turnover - one great guy was new and left within a couple of weeks. Probably shows what a nightmare they are as an employer as well as a tenant.Eventually we got our deposit back in full via the deposit protection scheme disputes service. For anyone reading this battling with Portico about deposit deductions, use the dispute service, don’t waste your time continuing to engage with Portico

Jane · 3 February 2019

★★★★★ 1/5

Trustpilot

A tenant's worst nightmate

I don't know what Portico were thinking taking over Spencer, which was a decent agency to deal with for us as as tenants.This company is horrific. They take months to fix anything. They illegally enter our property without us knowing about it. They take weeks to respond to emails (or don't respond at all). They lose the keys. They charge extortionate contract renewal fees every year. When we did negotiate a lower fee, they still chased us for not paying the original amount.I'm dreading to think what we'll have to go through when we finally move out, based on the reviews here (there's another page with more reviews on Portico on Trustpilot).STAY.AWAY.

Joni · 2 February 2019

★★★★★ 5/5

Trustpilot

Sam was super helpful!

Sam was super helpful; had answers to most of our questions, and promptly got back to us when an answer wasn’t on hand. Stuck to COVID-19 guidelines too!

Stephen · 7 September 2020

★★★★★ 5/5

Trustpilot

A big thanks to Sean at the Walthamstow…

A big thanks to Sean at the Walthamstow branch. He went above and beyond and made what could have been a difficult situation go away. Would definitely recommend!

Tony · 20 August 2020

★★★★★ 5/5

Trustpilot

Claire was very helpful with our…

Claire was very helpful with our valuation, spending a lot of time to talk through everything and came armed with lots of back up research too

Jessica · 9 February 2021

★★★★★ 1/5

Trustpilot

I honestly feel like they should be…

I honestly feel like they should be reported to the police. AVOID THEM AT ALL COSTS. They charged us extortionate fees when we moved in (nearly £700.00!) then they were completely ignoring all emails and phone calls about repairs and issues we were facing in the flat (they left us with no heating and hot water for nearly two weeks at one point!). They were lying about arranging repairs so we would be waiting for someone to come and then no one would show up. But the check out and deposit handling exceeded our worst expectations. It's been nearly two months since we moved out and our deposit has not been returned yet so we had to raise it with TDS. They are now trying to deduct money from our deposit for some absurd things! Reading other reviews I really have no idea how they are managing to get away with all this! Avoid them at all costs!

Sandra · 28 September 2018

★★★★★ 5/5

Trustpilot

Magda is so helpful!

Magda is so helpful.Nothing is too much trouble for her, and she always goes out of her way to make sure she has helped wherever possible!

Holly · 21 January 2021

★★★★★ 1/5

Trustpilot

Beware of them

After 15 years of renting in London, I can say I've never come across such evil and incompetent agent's before. They charge extortionate fees (when renting and when extending your contract) for absolutely shambolic service. They take ridiculously long to fix anything, we've even incurred some considerable costs due to repairs not being carried out on time. The last non-emergency repair in our bathroom took them 1 year 4 months to complete. Twice they didn't even arrange the repair date with us, so the handyman came round without us being aware of it, which is in complete violation of our contract.Beware of them. What they do should be criminal. I hope they go bankrupt and stop ruining peoples' lives (just look on other review sites to see that they do).

Joe · 14 August 2018

★★★★★ 5/5

Trustpilot

Grazyna is excellent!

Grazyna has been excellent at answering my queries, she is readily available and extremely knowledgeable. I can't recommend her enough, big thanks to Grazyna for your help and effort!

Jay · 20 February 2020

★★★★★ 5/5

Google

I have had the pleasure of dealing with Molly and the team and every time it has been an absolute joy. Highly recommendedPositiveResponsiveness, Professionalism

James · 16 June 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Having just finished 3 years of tenancy with Portico, we have experienced the most incompetent display they could possibly offer.There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory with some proposed charges, the document was completely irrelevant as there had clearly been absolutely no cross-referencing with the check in document at the start of our tenancy. Having raised this with them we are now having to call them multiple times a day, as they still haven't contacted the landlord ONE MONTH LATER. The excuse every day being 'i'm afraid i've got 10 of these calls to make today'. We have been passed from person to person as each of them sells us false hope and then goes on holiday the following week making us no closer to getting our deposit back, money which we need to place as a deposit for our next tenancy. So a word of warning to anyone reading this, DO NOT be a tenant with portico, its just not worth it.

James · 19 July 2018

★★★★★ 1/5

Trustpilot

Portico complaints and deposit issues.

Portico complaints and deposit issues.All, i am a previous tenant of portico and am in the process of registering complaints with the regulators in respect of their work. In short; Their staff do not reply to reasonable requests, they give misleading information in respect of their obligations to tenants, they fail to act with reasonable care and skill in the undertaking of their work and they do not have a coherent complaints policy or guidance. I urge all of you reading this to contact me on the following email to detail your issues so i can formally register these on your behalf with the regulators. (Consumer_complaints_london(AT)outlook.com)Regards ML

Matthew · 2 July 2018

★★★★★ 1/5

Google

Honestly the worst agency I have used in the 16 years I have been renting. Whilst living in the apt the electrician came to check that the electrics passed safety checks so a certificate could be issued - he told us the flat had failed these legal checks as the switch board needed replacing and none of the light bulbs were fire safe - so we were living in an apt which was a fire hazard and no one ever came to fix us anything. When I have notice on the apt the estate agents would just let themselves in to show people around without checking with me first - you could imagine my surprise when the front door would suddenly open! To top everything off I have so far been waiting 2.5 months to receive my deposit back - I’ve reached the point I feel I have to beg for it and £2,400 is a lot of money to me!!!!! At first I was told that there were “technical issues” with the checkout agency - I called said check out agency who told me they weren’t releasing any reports to Portico due to unpaid bills. 3 weeks ago I was told by Portico that the checkout report was now ready (hooray I thought, progress at last) and would be shared with the landlord so that I could get my money back. Had to send a follow up email today as still no news. I would really like my money back :-(

Leia · 17 June 2018

★★★★★ 1/5

Trustpilot

Terrible company for tenants

I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but they often don't respond to email at all. Repairs take months to be done. They charge very high moving-in fees and contract extension fees every year. I'm really not happy with them, but what can I do? I advise all renters and landlords (if they care about the well-being of their tenants) to not use their services.

Celine · 9 May 2018

★★★★★ 5/5

Trustpilot

I had a great experience with Pórtico

I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support

Jennifer · 2 July 2022

★★★★★ 5/5

Trustpilot

Easy and efficient experience

Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.

Kian · 29 June 2022

★★★★★ 5/5

Trustpilot

Professional and friendly service!

Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!

Ase · 11 August 2020

★★★★★ 5/5

Trustpilot

Thank you sooo much

I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.

Shaz · 6 November 2020

★★★★★ 5/5

Trustpilot

Property management and eventual sale

The five stars tell their own story. I don't for a moment regret contracting the management and eventual sale of my property to Portico (Forest Gate and then Ilford offices).

A · 16 October 2022

★★★★★ 5/5

Trustpilot

Many thanks to Helene Tyler in the…

Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.

Stephen · 15 January 2021

★★★★★ 5/5

Trustpilot

Very good service from the Lettings…

Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent

Tania · 25 February 2020

★★★★★ 5/5

Trustpilot

Samuel Johnson was my agent

Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow

Solomon · 6 October 2020

★★★★★ 5/5

Trustpilot

Outstanding service!

Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.

Russel · 3 April 2024

★★★★★ 5/5

Trustpilot

Natalie Banton was extremely polite…

Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.

Helena · 2 December 2021